National Car Hire
in Boston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Boston Logan International Airport (BOS), National Car Hire is not located inside any terminal. After collecting your baggage, follow the Ground Transportation signs to the lower level curbside and board the free blue On-Airport Shuttle (Routes 22, 33, or 55) to the Rental Car Centre (RCC) at 15 Transportation Way, East Boston, MA 02128.

• Shuttles run approximately every 5 to 6 minutes during the day; Route 55 covers early morning and late evening hours
• The journey from the terminal curb to the RCC takes roughly 10 to 15 minutes including the wait
• Once at the RCC, proceed to the National counter, present your driving licence and credit card, sign the hire agreement, and collect your vehicle from the same building

From the moment you land at Boston Logan, Budget 45 to 90 minutes total: baggage claim (20 to 40 minutes), shuttle wait and journey (10 to 15 minutes), counter processing (10 to 20 minutes), and vehicle inspection (5 to 10 minutes).

Yes, all toll roads in the Boston area are fully cashless. There are no cash booths anywhere on Massachusetts toll roads, so every vehicle including your National hire must use an electronic payment method.

The state system is called EZDriveMA, which uses E-ZPass MA transponders or Pay By Plate MA licence plate invoicing. Common toll roads you may encounter near Boston include:

• Massachusetts Turnpike (I-90, also called the Mass Pike)
• Ted Williams Tunnel and Sumner Tunnel (connecting Logan Airport to downtown)
• Callahan Tunnel
• Tobin Memorial Bridge

National hire vehicles typically come with a toll device already installed. At the counter you can choose an unlimited toll package or a pay-per-use programme. Pay-per-use programmes such as TollPass charge a daily convenience fee of approximately US$3.95 on each day you use a toll road, capped at around US$19.75 per hire period, plus the actual toll amounts billed at undiscounted rates.

If you do not enrol in any toll programme and still drive a toll road, Pay By Plate MA invoices the hire company, which then passes the charge to your card 4 to 6 weeks later along with administrative fees. Review your National hire agreement carefully before leaving the Boston RCC so you understand which option applies to your vehicle.

To pick up your National hire in Boston, you must bring the following physical documents. Digital copies are not accepted at the counter.

• A valid, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, for the security deposit hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.

Visitors from countries that use the Latin alphabet generally do not need an IDP for a Boston National hire, but it is recommended if your licence is not in English. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All names on your licence, passport, and credit card should match the main driver listed on the National hire agreement.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National hire in Boston.

Boston-area toll roads such as the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, the Sumner Tunnel, and the Tobin Memorial Bridge are all cashless and will generate toll charges during your hire. Those charges are eligible for the cashback claim.

How it works:

• Pay your tolls normally during the hire, whether through the National toll programme or via Pay By Plate MA billing
• After returning the vehicle, email [email protected] within 30 days
• Include your Hola Car Rentals reservation confirmation, the signed National hire agreement, and a receipt or invoice showing the toll charges
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

The refund is the lesser of your actual toll costs or 5% of your booking total, and it is processed to your original payment method within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

When you pick up your National hire in Boston, the counter will place a temporary authorisation hold on your credit card. This is not a charge but it does reduce your available credit until the hold is released after you return the vehicle.

For standard vehicle classes in the United Kingdom, typical holds range from US$300 to US$400. The exact amount for your Boston National hire can vary depending on the vehicle class, the specific location, and the time of year. Premium or speciality vehicles may carry a higher hold.

Important requirements for the deposit:

• You must present a physical, major credit card with the driver’s name printed on the card
• Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
• The card must be in the main driver’s name and have sufficient available credit

After you return the vehicle, the hold is released by the National counter. Your bank or card issuer controls how quickly it reappears on your available balance, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined at the Boston counter.

Yes, you can add an additional driver to your National hire in Boston, either as part of your rate or for a fee paid at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your specific rate already includes one additional driver at no extra cost.

Requirements for adding a driver at the Boston National counter:

• The additional driver must be physically present at pick-up
• They must present a valid driving licence (and an IDP if their licence uses a non-Latin alphabet)
• They must meet the minimum age requirements for the hire location
• Both the main driver and the additional driver must sign the National hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone not named on the contract drives the vehicle in Boston, coverage may be void and additional charges could apply. If you need to add a driver after pick-up, visit a National branch to update the agreement.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a National hire in Boston. The minimum age to hire without a surcharge is 25.

Drivers aged 21 to 24 can hire from National in Boston but will pay a daily young-renter fee at the counter in addition to the base hire rate. For National, Alamo, and Enterprise, this surcharge is US$15 per day plus taxes.

Additional restrictions for under-25 renters in Boston include:

• Many vehicle classes are restricted to drivers 25 and older, including full-size, premium, luxury, SUV, minivan, and convertible categories
• Economy, compact, and intermediate vehicles are typically available to younger renters
• Drivers under 21 cannot hire from National in Massachusetts

Massachusetts is not one of the states (like New York or Michigan) that legally requires hires to drivers aged 18 and older, so the standard National policy of 21 as the minimum age applies in Boston. Budget for the daily surcharge when comparing total hire costs.

National hire in Boston follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Boston:

• At pick-up, confirm the fuel level with the National agent and make sure the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Boston return location (the RCC at 15 Transportation Way, East Boston) so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Boston Logan, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the National vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning the tank full is always the most cost-effective option for your Boston hire.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this benefit applies during your National hire in Boston. However, this cover is not available to residents of the United States or Canada.

If you qualify, the travel assistance covers scenarios such as a medical emergency while driving on the Massachusetts Turnpike, a breakdown on the highway outside Boston, or a flight cancellation affecting your hire period. Core benefits typically include:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover does not replace CDW/LDW for damage to the National vehicle, nor does it cover third-party liability to others (that requires LIS/SLI/ALI).

To use the assistance during your Boston hire, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Always contact them before incurring expenses where prior authorisation is required.

Returning your National hire at Boston Logan is straightforward. The drop-off location is the same Rental Car Centre (RCC) where you collected the vehicle, at 15 Transportation Way, East Boston, MA 02128.

Steps for returning your National vehicle at Boston Logan:

• Follow airport signage for the Rental Car Centre as you approach BOS; do not go to the terminals
• Refuel before arriving at the RCC, ideally within 10 miles of the return location, to satisfy the Full-to-Full fuel policy
• Pull into the National return bay inside the RCC and a staff member will process the return
• Keep your final fuel receipt and take a photo of the odometer and fuel gauge before handing over the keys

After-hours returns are available at the Boston Logan RCC. If you return outside staffed hours, follow the specific key-drop instructions provided by National on your hire agreement. Note that you remain responsible for the vehicle's condition until the contract is formally closed the next working day.

Once the return is processed, the authorisation hold on your credit card will be released, though your bank may take up to 15 working days to reflect this on your available balance.

Yes, one-way hires are generally available with National, allowing you to pick up in Boston and return the vehicle at a different location. However, a drop-off fee may apply depending on the route.

Key points about one-way National hires from Boston:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season
• Same-city returns (for example, Boston Logan airport to a downtown Boston National location) often carry no drop-off fee
• Returns to other cities or states typically incur a one-way fee
• Cross-border one-ways (for example, Boston to Canada) may be restricted or carry higher fees depending on National's policy

During the booking process, any applicable drop-off fee will be shown on the rate details page under the section labelled as charges due at the destination. Review your booking confirmation to verify the fee before collection.

If the National counter in Boston charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact support. The No Extra Charges© guarantee may apply if the fee was not previously disclosed.

When collecting your National hire in Boston, two main types of cover are worth understanding before you reach the counter.

Collision Damage Waiver (CDW/LDW) reduces your financial liability for damage to the National vehicle itself. If your booking confirmation shows CDW/LDW included, check whether a deductible applies. Common exclusions include tyres, undercarriage, and damage caused by prohibited use such as off-road driving.

Third-Party Liability (LIS/SLI/ALI) covers bodily injury and property damage you may cause to others while driving in Boston. Massachusetts does not universally require hire companies to include state-minimum liability in every hire, so confirming this cover is important, especially if you do not have a personal motor policy that extends to hire vehicles.

Additional points to consider for your Boston National hire:

• CDW/LDW does not cover third parties; you need LIS/SLI/ALI separately for that protection
• Only drivers listed on the National hire agreement are covered by either protection
• If an incident occurs, notify National immediately using the number on your hire agreement and document the scene with photos

Review your booking confirmation carefully to see which covers are already included in your rate before accepting or declining anything at the Boston National counter.

Yes, a valid foreign driving licence is generally accepted for a National hire in Boston, but the specific requirements depend on where your licence was issued.

• Licences from countries that use the Latin (Roman) alphabet: your original licence plus a passport is typically sufficient for a Boston National hire
• Licences from countries that use a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic: you must also carry an International Driving Permit (IDP) alongside your original licence
• Canadian licences: accepted with a valid passport or Enhanced Driver's Licence

The IDP is a translation document only and is not valid without your original licence. It must be obtained in your home country before travelling, as it cannot be issued once you are in the United States.

All documents presented at the National counter in Boston must be physical originals. Digital or photocopied documents are not accepted. You will also need to show proof of a return trip to your home country (such as a return flight ticket) if you are visiting from abroad.

Make sure the name on your licence, passport, and credit card all match the main driver listed on the National hire agreement to avoid any issues at the Boston counter.