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Frequently Asked Questions
What does my Hola Car Rentals booking in Dayton include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Dayton, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dayton.
Will I face unexpected charges at the counter when I hire a car in Dayton through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Dayton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dayton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does hire car pickup work at Dayton International Airport?
At Dayton International Airport (DAY), located at 3600 Terminal Dr, Vandalia, OH 45377, hire counters for companies such as Budget, Avis, and Enterprise are inside the terminal building, directly across from baggage claim. There is no shuttle, consolidated hire centre, or train required to reach the counters.
After collecting your luggage, follow the signs to the hire area on the first floor of the terminal. Present your booking confirmation, driver’s licence, and credit card at the counter to receive your hire agreement and vehicle keys. The car park is a short walk from the terminal, so you can typically be on the road within 15 to 30 minutes of landing, assuming no queues.
Counter hours at Dayton Airport are generally 7:00 AM to 11:30 PM daily, with Enterprise open until 11:59 PM on Saturdays. If you are arriving outside those hours, check your booking confirmation for after-hours key drop instructions.
Are there extra airport fees when hiring a car at Dayton Airport?
Yes, hiring a car at Dayton International Airport (DAY) includes several location-specific fees on top of the base hire rate. These charges are standard for airport locations in the United States and are not unique to Dayton, but they do add significantly to the total cost.
Typical airport-related fees at Dayton Airport include:
- Airport concession recovery fee: approximately 10% of the base rate
- Customer facility charge (CFC): approximately GBP 4.50 per hire day
- Ohio state sales tax: 7.5%
- Montgomery County vehicle hire tax: an additional percentage on top of state tax
Combined, these charges can add roughly 22% to 25% to the advertised base rate. If you wish to avoid the airport concession fee and CFC, off-airport Enterprise and Budget locations in Dayton neighbourhoods such as Huber Heights (around 5 to 10 miles from DAY) typically offer lower rates, though you will need to organise your own transport to reach those counters.
Your booking confirmation will show which taxes and fees are included in your prepaid rate versus what is payable at the Dayton counter.
What documents do I need to pick up a hire car in Dayton?
To pick up a hire car in Dayton, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name (not a digital copy)
- A major credit card with the driver’s name printed on the physical card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not written in English or uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.
Debit and prepaid cards are generally not accepted for the authorisation hold at Dayton hire counters. Avis locations in Dayton may accept debit cards with a Visa or Mastercard logo for renters aged 25 or older, but a credit check is typically performed. Bring a backup credit card in case your primary card is declined.
Do toll roads near Dayton qualify for Hola Car Rentals Tolls Cashback?
Yes, tolls you pay whilst driving near or through Dayton are eligible for the Hola Car Rentals Tolls Cashback benefit, which refunds up to 5% of your total booking value for tolls paid during your hire.
The main toll road relevant to Dayton-area renters is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route connecting Indiana to Pennsylvania and passing near Toledo, Cleveland, and Akron. Typical passenger vehicle tolls for a full crossing range from US$16 to US$27.75 depending on direction and payment method. The Ohio Turnpike accepts E-ZPass electronically and cash or credit card at staffed plazas.
To claim your Tolls Cashback after returning your Dayton hire:
- Email [email protected] within 30 days of vehicle return
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions are not accepted.
How do toll programmes work for hire cars in Dayton and on the Ohio Turnpike?
Hire cars in Dayton come equipped with an electronic toll device, since traditional cash-only toll booths are rare in Ohio. When you pick up your car at a Dayton location, you have two main options for handling tolls:
- Purchase an unlimited toll package from the hire company (typically US$11 to US$25 per day, depending on the partner). This covers all tolls electronically without stopping.
- Opt out and pay tolls manually. On the Ohio Turnpike, you can pay with E-ZPass, cash, or credit card at staffed plazas. Without a hire toll programme, the hire company will charge the toll amount plus an administrative processing fee to your card after the hire ends.
Programs such as Enterprise TollPass charge a daily fee (approximately US$4.95 per day, capped at around US$34.65 per hire) only on days when tolls are incurred, depending on the specific plan terms.
If you drive through a cashless toll lane in the Dayton area or on the Ohio Turnpike without enrolling in a programme, the toll agency sends the bill to the hire company, which then passes the charge plus an administrative fee to your credit card. Unpaid tolls can also result in fines and penalties. Always review the toll terms in your hire agreement before leaving the Dayton counter.
Are downtown Dayton streets confusing for first-time drivers?
Yes, downtown Dayton has a street layout that can disorient drivers who are unfamiliar with the area, particularly because the city is actively converting its legacy one-way street grid to two-way traffic.
Streets currently undergoing or recently completed conversion in Dayton include Monument Avenue, West First Street, North St. Clair Street, Fifth Street, Webster Street, Second Street, Patterson Boulevard, Jefferson Street, and Fourth Street. During and after conversion, signage can be inconsistent, and some blocks may switch direction mid-route.
Additionally, Dayton has implemented road diet projects on several major arterials, reducing lane counts on streets such as North Main Street, Gettysburg Avenue, West Third Street, and South Main Street. These changes add protected bike lanes, pedestrian bump-outs, and speed tables that narrow the driving space and may be unfamiliar to drivers accustomed to wider urban roads.
The I-75, I-70, and US 35 interchanges in central Dayton also feature left-side ramps and tight curves that can catch first-time visitors off guard. Allow extra time when navigating downtown Dayton, use GPS navigation, and watch carefully for two-way conversion signage and protected bike lane markings on narrowed streets.
Can I pick up a hire car in Dayton and return it in a different city?
Yes, one-way hires are available from Dayton locations through several partner brands. Enterprise operates multiple locations in Dayton, including the airport counter at DAY and neighbourhood sites on North Main Street and in Huber Heights, and one-way hires between many Enterprise locations across the United Kingdom are permitted. Hertz and Dollar also offer one-way hires from Dayton, with Dollar advertising no drop-off fee on certain routes.
Whether a drop-off fee applies depends on the specific route, the hire company, the vehicle class, and the dates of travel. When you search for a one-way hire on the booking platform, any applicable drop-off fee will be shown under the To Pay at Destination section before you confirm. Review this carefully, as the fee is not prepaid and is payable at the Dayton counter or the return location.
Changing your return location after booking may reprice the hire and recalculate or add a drop-off fee. If the counter charges a fee that was not disclosed in your confirmation, keep all paperwork and contact support after the hire ends.
What is the security deposit amount for a hire car in Dayton?
When you pick up a hire car in Dayton, the hire company will place a temporary authorisation hold on your credit card as a security deposit. This hold is not a charge, but it reduces your available credit until the hire is closed and your bank releases it.
For standard vehicle classes at Dayton locations, typical holds in the United Kingdom range from approximately GBP 300 to GBP 400 on a major credit card. The exact amount varies by hire brand, vehicle class, and whether you are picking up at Dayton International Airport or a neighbourhood location. Premium or speciality vehicles may carry higher holds.
Important requirements for the deposit at Dayton counters:
- The card must be a major credit card (Visa, Mastercard, Amex, Discover) with the driver’s name printed on the physical card
- Debit and prepaid cards are generally not accepted for the authorisation hold
- The card must be in the main driver’s name
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle in Dayton, the hold is released, but your bank may take up to 15 working days to reflect the release on your statement.
What travel assistance is included with a Dayton hire booking?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be especially useful if you experience a medical emergency or an accident whilst driving in the Dayton area or on nearby motorways such as I-75 or I-70.
Core benefits typically included are:
- Travel and medical insurance coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage applies only to travellers who are not residents of the United Kingdom or Canada. If you are a UK or Canadian resident hiring in Dayton, this benefit does not apply to your booking.
To use the assistance whilst in Dayton, contact Terrawind 24 hours a day, 7 days a week:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for vehicle damage or third-party liability insurance.
Is there a young driver surcharge for renters under 25 in Dayton?
Yes, drivers aged 21 to 24 hiring a car in Dayton are subject to a young-renter surcharge, also called an underage fee, in addition to the standard hire rate. The minimum age to hire without a surcharge at most Dayton locations is 25.
Typical daily surcharge amounts by partner brand at Dayton locations:
- Avis and Budget: approximately US$13 per hire day, capped at US$65 per hire (plus taxes)
- Hertz, Dollar, and Thrifty: approximately US$13.50 per hire day, capped at US$189 per hire (plus taxes)
- Alamo, National, and Enterprise: approximately US$15 per day (plus taxes)
Drivers under 25 in Dayton are also restricted from hiring certain vehicle classes. Categories such as full-size SUVs, minivans, luxury, premium, and convertible vehicles are generally reserved for drivers aged 25 and over. Economy, compact, and intermediate sedans and SUVs are typically available to younger drivers.
One exception: if you are aged 21 to 24, are a citizen or resident of Latin America or the Caribbean, and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis and Budget in Dayton may waive the surcharge for the main driver on eligible vehicle categories.
Do I need an International Driving Permit to hire a car in Dayton?
An International Driving Permit (IDP) is not always mandatory to hire a car in Dayton, but it is strongly recommended in certain situations and required in others.
You must carry an IDP alongside your original licence if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. Without an IDP in those cases, the Dayton hire counter may refuse to complete the hire.
If your licence is in a Latin-alphabet language other than English (for example, Spanish, Portuguese, or French), an IDP is recommended but not strictly required at most Dayton locations. However, individual hire company policies at the Dayton counter govern, and some agents may request one.
Key points to remember:
- The IDP is a translation document only and must be carried together with your original licence, not instead of it
- Obtain your IDP in your home country before travelling to Dayton, as UK-based organisations such as AAA do not issue IDPs to non-UK licence holders
- All documents presented at the Dayton counter must be physical originals; digital copies are not accepted
How does the fuel policy work for hire cars in Dayton?
The standard fuel policy for hires in Dayton is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To follow the Full to Full policy correctly at your Dayton hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the Dayton return location before dropping off the car
- Keep your final fuel receipt as proof in case of any dispute
If you return the car to a Dayton location with less than a full tank, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than local pump prices, plus a refuelling service fee.
Some Dayton counters, particularly Enterprise, may offer a Prepay Fuel option at pickup. If you accept it, you pay for a full tank upfront and may return the car empty, but no refund is given for unused fuel. The Full to Full option is generally better value if you plan to refuel near the return location.
How do I add an additional driver to a hire car in Dayton?
Yes, you can add an additional driver to your hire car in Dayton, but the additional driver must be present at the counter at the time of pickup with a valid driver’s licence and any required identification.
Additional driver fees at Dayton locations vary by partner brand:
- Avis and Budget: approximately US$13 per hire day, capped at US$65 per hire (plus taxes)
- Hertz, Dollar, and Thrifty: approximately US$13.50 per hire day, capped at US$189 per hire (plus taxes)
- Alamo, National, and Enterprise: approximately US$15 per day (plus taxes)
If your booking confirmation shows Additional Driver Free of Charge or Additional Driver Included, the first extra driver is covered at no cost. Check your confirmation before arriving at the Dayton counter.
At Avis locations in Dayton, spouses, domestic partners, and fellow employees on company business may be added without an additional fee, provided they meet age and licence requirements. For Avis, Budget, and Payless in Dayton, additional drivers must generally be at least 25 years old.
Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW/LDW and liability cover. Never allow an unlisted person to drive the car in Dayton.
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