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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Dayton include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Dayton, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Dayton.
Will I face unexpected charges at the Thrifty counter in Dayton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Dayton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Dayton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at Dayton International Airport?
The Thrifty counter at Dayton International Airport (DAY) is located inside the terminal building at 3789 Terminal Drive, Vandalia, OH 45377. No shuttle or train is required, you walk directly from the arrivals area to the Thrifty counter by following the car hire signs inside the terminal.
The Thrifty counter at Dayton airport is open daily from 07:00 to 23:59. If your flight lands close to midnight, plan to complete your paperwork before the counter closes. For returns, vehicles are dropped off at the same Terminal Drive address.
Allow roughly 20 to 45 minutes from baggage claim to driving away, accounting for the walk to the counter, document review, authorisation hold, and vehicle inspection.
What documents do I need to pick up a Thrifty hire car in Dayton?
To collect your Thrifty hire car in Dayton, bring the following physical documents, digital copies are not accepted at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the security deposit)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example, Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.
At the Thrifty counter in Dayton, all named drivers must be present at pick-up, show a valid licence, and sign the hire agreement.
Is a credit card required to pick up a Thrifty car in Dayton?
Yes, a physical major credit card in the main driver’s name is required to pick up a Thrifty hire car in Dayton.
At the Thrifty counter in Dayton, the agent will place a temporary authorisation hold on your credit card, typically around US$300 to US$400 for standard vehicles, though the exact amount is set by Thrifty and may vary by vehicle class or season. This hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 working days depending on your bank.
- Debit cards are not accepted for the security deposit
- Prepaid or virtual cards are not accepted
- The card must have the driver’s name printed on it and sufficient available credit to cover the hold
Even if you prepaid your booking in full, you must still present a physical credit card at the Dayton Thrifty counter. Bringing a backup credit card is recommended in case your primary card is declined.
Are there toll roads near Dayton that affect my Thrifty hire?
Yes, toll roads can affect your Thrifty hire if you drive beyond the Dayton area, particularly if you travel east or west on the Ohio Turnpike (I-76, I-80, I-90).
The Ohio Turnpike is a 241-mile east-west route connecting Indiana to Pennsylvania, passing near Toledo, Cleveland, and Akron. It uses E-ZPass for electronic tolling, with cash and credit card options available at some plazas. Typical 2026 passenger vehicle tolls for the full route range from US$16 to US$27.75 depending on direction and payment method, with E-ZPass saving roughly 33% compared to cash.
Your Thrifty hire vehicle in Dayton will include an electronic toll device. At the counter you can choose between:
- An unlimited toll package at a fixed daily rate (approximately US$11 to US$25 per day depending on Thrifty's current programme)
- A pay-per-use option where actual tolls plus administrative processing fees are charged to your card after the hire
If you skip both options and drive through a cashless toll, Thrifty will bill the toll amount plus administrative fees to your card after the hire ends. Ohio has no congestion charges or emissions zone fees.
Is there a young driver surcharge for Thrifty hires in Dayton?
Yes, Thrifty charges a young driver surcharge in Dayton for renters between 20 and 24 years old.
At Dayton International Airport, the young driver fee for Thrifty is approximately US$25 per day for drivers aged 20 to 24. This surcharge is paid at the counter and is in addition to the base hire rate. Drivers under 20 are generally not eligible to hire.
For Thrifty specifically, the additional driver underage fee is US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes if you are adding a young driver as a secondary driver on the Dayton reservation.
- The young driver surcharge applies at pick-up and cannot be prepaid
- Vehicle class restrictions also apply, most premium, full-size, luxury, and speciality categories are limited to drivers aged 25 and over
- Economy, compact, and intermediate vehicles are typically available to younger renters
Drivers aged 25 and over are not subject to any underage fee at the Dayton Thrifty location.
How does the Tolls Cashback benefit work for Thrifty hires in Dayton?
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Thrifty hire in Dayton or on any Ohio roads you travel.
This is especially useful if your Dayton itinerary takes you onto the Ohio Turnpike (I-76, I-80, I-90), where tolls for a full east-west crossing can reach US$19 to US$27.75 per trip depending on your payment method.
To claim your cashback after returning your Thrifty vehicle in Dayton:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed Thrifty hire agreement, and a toll receipt or itemised invoice showing charges paid
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking, you still pay tolls normally and claim reimbursement afterwards.
Can I add an additional driver to my Thrifty reservation in Dayton?
Yes, you can add an additional driver to your Thrifty hire in Dayton, either as an included benefit or for a fee paid at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, Thrifty charges US$13.50 per hire day plus taxes for an additional driver, with a maximum charge of US$189 plus taxes for the full hire period.
Requirements for adding a driver at the Dayton Thrifty counter:
- The additional driver must be present at pick-up
- They must show a valid driver’s licence (and an IDP if their licence uses a non-Latin alphabet)
- They must sign the hire agreement
- They must meet the minimum age requirements, drivers aged 20 to 24 may be subject to a young driver surcharge
Only drivers listed on the Dayton Thrifty hire agreement are covered by the vehicle’s protections such as CDW/LDW. Anyone who drives without being named on the contract may void coverage and result in additional charges.
What is the fuel policy for Thrifty hire cars in Dayton?
Thrifty hires in Dayton follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pick-up at the Dayton Thrifty counter, verify the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your Thrifty vehicle in Dayton:
- Refuel within approximately 10 miles of the return location at 3789 Terminal Drive, Vandalia, to avoid the gauge dropping before you arrive
- Keep your fuel receipt showing the date, time, and station address
- Show the full gauge to the agent at return
If you return the vehicle below the recorded starting level, Thrifty may charge you for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns in Dayton, leave your fuel receipt in the key envelope and keep a photo of the full gauge as evidence.
Can I pick up my Thrifty car in Dayton and return it to a different city?
Yes, one-way hires are possible with Thrifty in Dayton, but a drop-off fee may apply depending on your return location.
When booking a one-way hire from Dayton, the drop-off fee is calculated based on the specific route, vehicle class, distance, and season. This fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation. It cannot be prepaid and is paid directly at the Thrifty counter in Dayton at pick-up.
- Same-city routes (for example, Dayton airport to a Dayton city location) often carry no drop-off fee
- Routes to other Ohio cities or out-of-state destinations typically include a drop-off fee that varies by distance and car class
- Cross-border one-ways (for example, into Canada) may be restricted or carry higher fees depending on Thrifty's current policy
If you need to change your return location after booking, contact support before your pick-up date, as mid-hire route changes must be approved by the partner and may reprice your reservation.
What insurance cover is included in my Thrifty booking in Dayton?
The insurance cover included in your Thrifty hire in Dayton depends on the rate plan you selected at booking. Check your confirmation for the specific protections listed.
Common coverages available for Thrifty hires in Dayton include:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your plan states zero
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. In Ohio, not all hire locations are required to include state-minimum liability by default, so confirm this is on your agreement
CDW/LDW does not cover third-party injuries or property damage to others, that requires separate liability cover. Neither covers your personal belongings or your own medical costs.
At the Dayton Thrifty counter, review the hire agreement carefully before signing to confirm which protections are active and what deductibles apply. Decline any optional extras you do not want, and keep a copy of the signed agreement for your records.
What happens if I arrive late for my Thrifty hire in Dayton?
If you arrive late for your scheduled Thrifty hire in Dayton, your reservation will generally be held for up to 24 hours from the original pick-up time, provided the counter is still open.
The Thrifty counter at Dayton International Airport is open daily from 07:00 to 23:59. If your flight is delayed and you expect to arrive during operating hours within 24 hours of your original pick-up time, your booking should still be honoured.
- If your delay is less than 24 hours and you arrive during counter hours, proceed directly to the Thrifty counter at 3789 Terminal Drive, Vandalia
- If your delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected] as soon as possible, changes are not guaranteed but the team will assist
- Arriving after the counter closes at 23:59 may result in a missed hire if no after-hours arrangement has been made
If the Dayton Thrifty counter is closed when you arrive and no after-hours instructions were provided in your confirmation, contact the support number listed on your hire agreement for guidance.
Does my Thrifty hire in Dayton include travel assistance?
Yes, most bookings for a Thrifty hire in Dayton made through Hola Car Rentals include travel assistance cover provided by Terrawind Global Protection, however, this benefit does not apply to residents of the United States or Canada.
For eligible travellers, the travel assistance included with your Dayton Thrifty booking typically covers:
- Medical assistance for up to 5 passengers (for non-pre-existing conditions and accidents)
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This cover is separate from CDW/LDW (which covers the hire vehicle) and third-party liability insurance. It does not cover pre-existing medical conditions or hire car damage.
If you need assistance during your Thrifty hire in Dayton, for example, a medical situation or a road accident on an Ohio highway, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Can I drive my Thrifty hire car from Dayton to other states?
Yes, you can generally drive your Thrifty hire car from Dayton to other US states, but you must confirm that cross-state travel is permitted under your specific hire agreement.
Most standard Thrifty hires in Dayton allow interstate driving within the continental United States. However, certain restrictions may apply:
- Cross-border travel into Canada or Mexico may be restricted or require prior approval from Thrifty, confirm at the Dayton counter before your trip
- Some vehicle classes or rate types may carry geographic restrictions listed in the hire agreement
- Driving into restricted areas or crossing unauthorized borders can void your CDW/LDW and liability cover
If you plan to drive from Dayton to neighbouring states such as Indiana, Kentucky, Michigan, or Pennsylvania, this is typically permitted under a standard Thrifty agreement. For longer trips, for example, driving to the East Coast or South, verify there are no mileage caps on your rate, as unlimited mileage is not guaranteed on all Thrifty plans in Dayton.
Always review the terms on your hire agreement at the Dayton Thrifty counter and ask the agent to confirm any territory restrictions before you leave the lot.
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