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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in New Brunswick include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in New Brunswick, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in New Brunswick.
Will I face unexpected charges at the Budget counter in New Brunswick when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Brunswick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Brunswick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where are the Budget pickup counters located at Fredericton and Moncton airports in New Brunswick?
Budget operates airport counters at both Fredericton Airport (YFC) and Moncton Airport (YQM) in New Brunswick, and in both cases the counter is located inside the terminal near the baggage claim area. Vehicles are parked just outside the terminal, so no shuttle is required at either location.
Budget also has a city location in Fredericton at 1285 Hanwell Rd and a downtown Moncton location at 515 Main St, in addition to the airport counters. In Saint John, Budget operates from 4 Water St downtown, and there is an airport counter at Bathurst Regional Airport (ZBF).
Counter hours vary by location. At Fredericton Airport (YFC), the counter is open daily from 10:00 AM to 12:00 AM, with reduced holiday hours of 10:00 AM to 6:00 PM. At Moncton Airport (YQM), confirm hours directly with Budget when you book, as they can differ from city branch hours.
If you are a Budget Fastbreak member, you can skip the counter at New Brunswick airport locations by recording the mileage and fuel level yourself and dropping the rental agreement in the designated return box.
Are there toll roads in New Brunswick that I need to worry about with my Budget rental?
No, New Brunswick has no toll roads, so you will not encounter any toll charges or toll programmes while driving your Budget hire within the province.
Unlike some other Canadian provinces, such as Ontario with its 407 ETR highway, or neighbouring regions like Prince Edward Island where the Confederation Bridge carries a round-trip toll of approximately CADUS$ 50.25, New Brunswick roads are entirely toll-free. You do not need to enrol in any transponder programme or set aside a Budget for toll fees during your stay.
If your travel plans take you beyond New Brunswick into other provinces, toll requirements can vary significantly. In that case, review the toll rules for each province you plan to visit before you depart.
Because New Brunswick is toll-free, the Tolls Cashback benefit included with your booking is most relevant if you drive into a neighbouring province with tolls during your hire period. Keep any toll receipts from those portions of your trip and submit a claim within 30 days of returning your Budget vehicle to receive up to 5% of your total booking value back.
What documents do I need to pick up my Budget hire car in New Brunswick?
To collect your Budget hire in New Brunswick, you must present the following documents at the counter:
- A valid, original physical driver’s licence in the main driver’s name. Digital copies are not accepted.
- A physical major credit card with the driver’s name printed on the card, used to cover the authorisation hold. Debit and prepaid cards are not accepted for the hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from outside Canada.
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and cannot be used without your original licence.
Budget Canada accepts valid driver’s licences issued in the United States or Canada in hard copy form. If you obtained your licence elsewhere, confirm IDP requirements before travelling to New Brunswick, as IDPs must be obtained in your home country before departure.
How does the Tolls Cashback benefit work for a Budget hire in New Brunswick?
All bookings include a Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your Budget hire period. Because New Brunswick itself has no toll roads, this benefit applies primarily if your trip takes you into a neighbouring province where tolls exist.
To claim your cashback after returning your Budget vehicle in New Brunswick:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Budget, and a receipt or statement showing the toll charges paid.
- Include your full name, travel dates, and the last four digits of the card used for your booking.
The refund is issued to the original payment method used for your reservation and typically processes within 7 to 10 business days after approval. Submissions received more than 30 days after vehicle return are not eligible. Keep all toll receipts from any portion of your New Brunswick trip that crosses into a toll-bearing province to ensure a smooth claim.
Is there a young driver surcharge for Budget hires in New Brunswick?
Yes, Budget applies a young driver surcharge in New Brunswick for renters between the ages of 21 and 24. The surcharge is CADUS$ 27 per hire day and is paid at the counter at the time of pickup.
In addition to the daily surcharge, young drivers hiring from Budget in New Brunswick are restricted from certain vehicle categories. Renters under 25 cannot hire luxury cars, minivans, 12-passenger vans, specialised vehicles, full-size SUVs, or premium SUVs.
If you plan to add an additional driver to your Budget reservation in New Brunswick, note that for Budget the additional driver must also be at least 25 years old at the time of pickup. Drivers under 25 added to the agreement may trigger the young driver surcharge on their behalf as well.
Renters under 21 are generally not permitted to hire from Budget. If you are 25 or older, no age-related surcharge applies. Always confirm the exact surcharge amount and vehicle restrictions with the Budget counter in New Brunswick at the time of pickup, as policies can be subject to change.
How does after-hours vehicle return work at Budget airport locations in New Brunswick?
Budget airport locations in New Brunswick, including Fredericton Airport (YFC), Moncton Airport (YQM), and Bathurst Regional Airport (ZBF), accommodate after-hours returns through a key drop process.
To return your Budget vehicle after hours at a New Brunswick airport:
- Drive to the designated car hire return area following airport signage.
- Park and lock the vehicle in the Budget return lot.
- Place your keys and the completed hire contract in the drop box located on or near the hire counter.
- If you are a Budget Fastbreak member, you only need to drop the hire agreement in the return box; keys are handled separately per Fastbreak instructions.
Before returning after hours, refuel the vehicle to the level recorded on your hire agreement. The standard fuel policy requires you to return the car at the same fuel level as pickup. Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive. Take a photo of the dashboard showing the fuel level and odometer as evidence.
Note that after-hours returns at downtown Budget locations in New Brunswick, such as Moncton or Saint John, are not confirmed to have key drop facilities. If your return falls outside counter hours at a city branch, contact Budget in advance to confirm the available options.
What credit card do I need for the security deposit on a Budget hire in New Brunswick?
You must present a physical major credit card in the main driver’s name, with the driver’s name printed on the card, at the Budget counter in New Brunswick. The card is used to place a temporary authorisation hold for the security deposit.
For Canada, including New Brunswick, the typical security deposit hold ranges from approximately CADUS$ 300 to CADUS$ 500, though some Budget locations may require a hold of up to CADUS$ 750. The exact amount depends on the vehicle class, location, and season.
- Debit cards are not accepted for the security deposit hold.
- Prepaid or virtual cards are not accepted.
- The card must be physically present; digital wallets alone are not sufficient.
- The name on the card must match the main driver on the hire agreement.
The hold is a temporary authorisation, not a charge. It reduces your available credit until Budget releases it after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after release.
Before travelling to New Brunswick, notify your bank of your travel plans to prevent fraud blocks on in-person authorisations. Bringing a backup credit card in your name is also recommended in case your primary card is declined at the Budget counter.
Can I add an additional driver to my Budget hire in New Brunswick?
Yes, you can add an additional driver to your Budget hire in New Brunswick, either as part of your rate if it is included, or by paying a fee at the counter.
When the additional driver is not included in your rate, Budget charges CADUS$ 13 per hire day plus applicable taxes, with a maximum charge of CADUS$ 65 plus taxes for the hire period.
Requirements for adding an additional driver to a Budget hire in New Brunswick:
- The additional driver must be present at the Budget counter at pickup with a valid physical driver’s licence.
- For Budget, the additional driver must be at least 25 years old at the time of pickup.
- The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet.
- Both the main driver and the additional driver must sign the hire agreement.
Only drivers named on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not listed on the Budget contract drives the vehicle in New Brunswick, cover may be void and additional charges could apply. Confirm whether your booking confirmation shows additional driver as included before arriving at the counter.
What Travel Assistance is included with my Budget hire in New Brunswick?
Most bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving your Budget hire in New Brunswick, particularly in more remote areas of the province such as the Acadian Peninsula or the Saint John River Valley.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), contact WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.
Important: this Travel Assistance benefit does not apply to Canadian residents or US residents. It is designed for travellers visiting New Brunswick from outside North America. It also does not cover damage to the Budget hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What is the fuel policy for Budget hires in New Brunswick?
Budget hires in New Brunswick follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it at the same fuel level to avoid additional charges.
To avoid fuel charges on your Budget hire in New Brunswick:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
- During your hire, use the correct fuel type as indicated in the vehicle. Keep fuel receipts in case of any dispute.
- Before returning the vehicle, refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive.
- At return, take a photo of the full gauge as evidence. For after-hours returns at New Brunswick airports, leave the receipt in the key drop envelope and keep a copy for yourself.
If you return the Budget vehicle in New Brunswick with less fuel than recorded at pickup, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Refuelling near the airport or return location before drop-off is always the most cost-effective approach.
Does Budget in New Brunswick offer one-way hires to other provinces?
Yes, one-way hires from Budget locations in New Brunswick to other provinces are possible in many cases, but a drop-off fee may apply depending on the route, vehicle class, and season.
Common scenarios for one-way Budget hires originating in New Brunswick:
- Returning to a different city within New Brunswick, such as picking up in Fredericton and dropping off in Moncton or Saint John, may or may not carry a drop-off fee depending on the specific route.
- Cross-provincial one-ways, for example from Moncton to Halifax in Nova Scotia or to Quebec, are more likely to carry a drop-off fee and may have vehicle class restrictions.
- Some cross-border routes may not be permitted or may carry significantly higher fees.
The drop-off fee for your specific Budget route in New Brunswick is shown during the booking process under the section labelled as charges due at destination. It is not included in prepaid rates and cannot be waived. Review your booking confirmation carefully to confirm whether a drop-off fee applies before you travel.
If you change your return location after booking, the fee may be recalculated and could be higher. Contact support before making mid-rental route changes to understand the cost implications for your Budget hire in New Brunswick.
What insurance options are available for a Budget hire in New Brunswick?
When hiring from Budget in New Brunswick, you have access to several insurance and protection options that cover different risks during your hire.
The main coverages to consider are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Budget hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. Under Canadian provincial law, every hire vehicle in New Brunswick must carry statutory third-party liability, which is included by default. You can purchase higher supplemental limits for additional protection.
CDW/LDW does not cover tyres, the undercarriage, the roof, or keys unless a specific add-on is purchased. It also does not apply to drivers not listed on the Budget hire agreement in New Brunswick, or in cases of prohibited use such as off-road driving or driving under the influence.
Check your booking confirmation to see which protections are already included in your rate before accepting additional coverage at the Budget counter in New Brunswick.
What are the Budget counter hours at New Brunswick locations and what happens if I arrive late?
Budget counter hours in New Brunswick vary by location, and arriving outside operating hours can affect your pickup. Here are the confirmed hours for key locations:
- Fredericton Airport (YFC): daily 10:00 AM to 12:00 AM, with reduced holiday hours of 10:00 AM to 6:00 PM.
- Fredericton city location (1285 Hanwell Rd): Monday to Friday 7:30 AM to 5:30 PM, Saturday and Sunday 9:00 AM to 3:00 PM.
- Moncton downtown (515 Main St): Monday to Friday 8:00 AM to 5:00 PM, Saturday and Sunday 10:00 AM to 2:00 PM.
- Saint John (4 Water St): Monday to Friday 8:00 AM to 5:00 PM, Saturday 9:00 AM to 2:00 PM, Sunday 10:00 AM to 3:00 PM.
If your flight is delayed and you arrive later than your scheduled Budget pickup time in New Brunswick, the reservation is generally held for up to 24 hours from the original pickup time. If the delay exceeds 24 hours, contact support as soon as possible, as the booking may be forfeited without a refund.
For after-hours arrivals at New Brunswick airports, Budget provides a key drop process so you can still collect or return your vehicle outside counter hours. Confirm the specific after-hours procedure for your Budget location in New Brunswick when you book.
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