VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Moncton include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Moncton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Moncton.
Will I face unexpected charges at the Budget counter in Moncton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Moncton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Moncton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Budget counter at Moncton Airport (YQM)?
The Budget counter at Moncton International Airport (YQM) is located inside the terminal near baggage claim, at 777 Aviation Drive, Moncton (Dieppe), NB, E1A 7Z5. Vehicles are parked directly outside the terminal, so no shuttle or consolidated hire centre is required.
After collecting your bags, proceed to the Budget desk in the arrivals area, complete your paperwork, and walk to your vehicle. The entire process from baggage claim to driving away typically takes 15 to 45 minutes, depending on queue length and document processing.
Budget also operates a city centre location at 515 Main St, Moncton, NB, E1C 1C4, approximately 3.42 miles from the airport. If you choose that location, you will need to arrange your own transport from YQM, such as a taxi or rideshare, as no airport shuttle connects to the downtown Budget counter.
What are the Budget counter hours at Moncton Airport?
The Budget counter at Moncton International Airport (YQM) operates on the following schedule:
- Monday to Friday: 8:00 AM to 12:15 AM
- Saturday and Sunday: 10:00 AM to 12:15 AM
If your flight arrives outside these hours, Budget at Moncton Airport does allow after-hours vehicle returns. Simply park the car in the designated hire return area, lock it, and use the key drop box. Keep a photo of the dashboard and fuel gauge before dropping the keys.
The Budget city centre location at 515 Main St, Moncton operates shorter hours, typically Monday to Friday 8:00 AM to 5:30 PM, Saturday 9:00 AM to 12:00 PM, and Sunday 1:00 PM to 4:00 PM. If your schedule is tight, the airport Budget counter is the more flexible option for late arrivals in Moncton.
Are there toll roads to worry about when driving a Budget hire car in Moncton?
No, there are no toll roads in New Brunswick, so you will not encounter any toll charges while driving your Budget hire car in and around Moncton.
Unlike other Canadian provinces such as Ontario, which operates the 407 ETR toll highway, or Prince Edward Island, where the Confederation Bridge charges a round-trip fee of approximately CAD50.25, New Brunswick is entirely toll-free. You do not need to enrol in any toll programme, purchase a transponder package, or worry about toll violations during your Budget hire in Moncton.
If your trip takes you beyond New Brunswick into other provinces, toll requirements can vary significantly. Always check the specific rules for any province you plan to drive through before departing Moncton.
Does my Budget hire in Moncton include Tolls Cashback?
Yes, all Budget bookings made through Hola Car Rentals, including hires picked up in Moncton, include Tolls Cashback of up to 5% of your total booking value.
Because New Brunswick has no toll roads, you are unlikely to pay tolls during a Moncton-only trip. However, if your Budget hire takes you into other Canadian provinces where tolls apply, such as Ontario or across the Confederation Bridge to Prince Edward Island, you can claim reimbursement for those toll costs.
To claim your Tolls Cashback, email [email protected] within 30 days of returning your Budget vehicle in Moncton or at your drop-off location. Include the following:
- Your Hola Car Rentals booking confirmation
- A copy of the hire agreement signed at the Budget counter
- A receipt or statement showing the toll charges paid
Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval.
What documents do I need to pick up a Budget hire car in Moncton?
To collect your Budget hire car in Moncton, you must present the following physical documents at the counter:
- A valid, original driving licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the excess authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or cruise tickets (required for visitors from outside Canada)
If your driving licence is not in English and uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in Latin-alphabet languages other than English, an IDP is strongly recommended but not strictly required at the Budget counter in Moncton.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the excess authorisation hold.
How much is the security deposit for a Budget hire in Moncton?
When you pick up your Budget hire in Moncton, the counter will place a temporary authorisation hold on your credit card. For hires in Canada, this hold is typically in the range of GBP 300 to GBP 500, though some Budget locations may require a minimum authorisation of approximately GBP 750 depending on the vehicle class or location policy.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release.
To avoid issues at the Budget counter in Moncton, keep the following in mind:
- The credit card must be a major card with the driver’s name printed on it
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Bring a backup credit card in case your primary card is declined
- Notify your bank of your travel plans to prevent fraud blocks on the authorisation
Can I add an additional driver to my Budget hire in Moncton?
Yes, you can add an additional driver to your Budget hire in Moncton, either as part of your rate or by paying a fee at the counter.
For Budget hires, the additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes. However, some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation before arriving at the Moncton Budget counter to see whether this is already included.
Requirements for adding a driver at the Budget counter in Moncton:
- The additional driver must be present at collection with a valid driver’s licence
- They must meet the minimum age requirements for hiring in New Brunswick
- For Budget, the additional driver should be at least 25 years old
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the hire agreement are covered by the vehicle’s protections. Never allow an unlisted person to drive your Budget hire in Moncton.
What is the fuel policy for Budget hire cars in Moncton?
Budget hires in Moncton follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At collection at the Moncton Budget counter, verify the fuel level with the agent and confirm it is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving.
When returning your Budget vehicle in Moncton, refuel within approximately 10 to 15 km of the return location so the gauge does not drop before you arrive. Keep your final fuel receipt as proof. If you are returning to Moncton Airport (YQM), use a mapping app to find the nearest petrol station along your route before reaching the terminal.
If you return the car below the recorded fuel level, Budget may charge:
- A fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices
- An additional refuelling service or administrative fee
Returning the tank full is always the most cost-effective approach for your Moncton Budget hire.
Does Travel Assistance come with a Budget hire in Moncton?
Yes, most Hola Car Rentals bookings, including Budget hires picked up in Moncton, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents. It is available only to travellers from outside North America.
If you qualify, the coverage typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
This is particularly useful if you experience a medical emergency or accident while driving your Budget hire in or around Moncton, where distances to major hospitals can be significant depending on your route through New Brunswick.
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your Moncton Budget hire.
What insurance options are available for a Budget hire in Moncton?
When renting a Budget vehicle in Moncton, two main types of protection are relevant: damage coverage and liability coverage.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial responsibility if the Budget vehicle is damaged or stolen during your hire in Moncton. A deductible may still apply unless your confirmation explicitly states zero excess. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Budget hire in Moncton. Under Canadian provincial law, every hire vehicle in New Brunswick must carry a minimum level of third-party liability, which is included by default. You can purchase higher supplementary limits if you want additional protection.
Check your Hola Car Rentals booking confirmation to see exactly which coverages are included in your Budget rate for Moncton. If you have questions about deductibles or coverage limits, review the hire agreement carefully at the Budget counter before signing.
Can I pick up a Budget car in Moncton and return it to a different city?
Yes, one-way hires are possible with Budget, allowing you to pick up in Moncton and return the vehicle to a different location, though a drop-off fee may apply depending on the route.
The drop-off fee is route-specific and varies based on the distance between cities, the vehicle class, and the season. When booking your Budget one-way hire from Moncton on the Hola Car Rentals website, any applicable drop-off fee will be displayed on the rate details page under the section labelled as payable at destination. It will not appear on the search results page.
Key points to note about one-way Budget hires from Moncton:
- Cross-border one-ways, such as driving from Moncton into the United States, may be restricted or require prior authorisation from Budget
- The drop-off fee is separate from fuel, tolls, and taxes
- Changing your return location after booking may reprice the hire and recalculate the fee
- If the counter charges a fee that was not shown on your Hola Car Rentals confirmation, keep all paperwork and contact support
How does after-hours return work at the Budget location in Moncton?
Yes, after-hours vehicle returns are available at the Budget location at Moncton Airport (YQM), located at 777 Aviation Drive, Moncton.
If you are returning your Budget hire outside of counter operating hours, follow these steps:
- Drive to the designated hire car return area at Moncton Airport, following the hire car return signs
- Park the vehicle in the marked Budget return bay
- Lock the car and place the keys in the key drop box at the counter
- Take a photo of the dashboard showing the fuel gauge and odometer before dropping the keys
- Keep your final fuel receipt and place a copy in the return envelope if one is provided
Note that when you drop off a Budget vehicle after hours in Moncton, the hire agreement is not formally closed until a staff member inspects the car during business hours. Any damage noted at that inspection may still be attributed to your hire period, so documenting the vehicle's condition with photos before drop-off is strongly recommended.
Are there any local driving rules I should know before driving a Budget hire in Moncton?
Driving a Budget hire car in Moncton follows standard Canadian road rules, but there are a few local conditions worth knowing before you set out.
New Brunswick drives on the right side of the road, the same as the United States, so the driving orientation will be familiar to most visitors. Speed limits on Moncton arterials are typically 50 km/h, while the Trans-Canada Highway outside the city operates at higher limits.
One notable feature of Moncton's road network is the presence of painted bike lanes on major arterials such as Vaughan Harvey Boulevard, Shediac Road, and Ryan Street. These lanes are shared with general traffic in some sections, so drivers should watch for cyclists, particularly on roads where the infrastructure transitions between separated and shared lanes. Shared streets marked with sharrows, such as Church Street and Mill Road, also require drivers to be alert to cyclists riding in the travel lane.
Pedestrian activity near the Riverfront Trail and downtown crossings can be higher than expected, as some pavements along busy routes are narrow and positioned close to traffic. Budget renters new to Moncton should allow extra time and attention in these areas, especially near the city centre.
New Brunswick has no toll roads, so no toll-related driving decisions are needed during your Budget hire in Moncton.
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