VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking in Bangor include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Bangor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Bangor.
Will I face unexpected charges at the counter when I hire a car in Bangor through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Bangor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Bangor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my hire car at Bangor International Airport?
At Bangor International Airport (BGR), hire car counters are located inside the terminal at 299 Godfrey Blvd. Major brands including Budget, Avis, Enterprise, National, and Dollar are all found within the terminal building, in the area around Room 117 or Suite 9.
Once you collect your bags, the hire lot is a short walk from the terminal, so no shuttle or bus is needed. You can expect to be driving away within roughly 15 to 30 minutes of clearing baggage claim, which makes Bangor one of the more straightforward airport pickup experiences in the region.
Most counters at Bangor International Airport operate until midnight, and after-hours key drop is available for Budget and Avis. Enterprise and National also offer after-hours return options. If you are arriving on a late flight, confirm your brand's exact hours on your booking confirmation before travel.
What are the hire car counter hours at Bangor Airport?
Counter hours at Bangor International Airport (BGR) vary by brand, but most major companies operate extended hours to cover late arrivals.
- Budget: Sunday through Saturday, 8 AM to midnight, with key drop available after hours
- Avis: Monday through Sunday, 8 AM to midnight, with 24-hour drop-off
- Enterprise: Sunday through Saturday, 8 AM to 11:59 PM, with after-hours return available
- National: After-hours return available
If you are hiring from an off-airport location in Bangor, hours are shorter. The Enterprise branch at 1222 Hammond St operates Monday through Friday 8 AM to 6 PM and Saturday through Sunday 9 AM to noon. Plan accordingly if your flight arrives outside those windows, as off-airport Bangor locations do not offer after-hours pickup.
Always verify hours on your booking confirmation, as schedules can change on public holidays.
What documents do I need to hire a car in Bangor?
To pick up a hire car in Bangor, you will need to present the following at the counter:
- A valid, original driver’s licence (physical, not digital)
- A major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required for most Bangor hires.
Obtain your IDP in your home country before travelling, as it cannot be issued to foreign licence holders once you are in the United States. All documents must be physical originals; digital copies are not accepted at any Bangor hire counter.
How do tolls work on the Maine Turnpike when hiring a car in Bangor?
Maine uses the E-ZPass electronic toll system, which operates across the Maine Turnpike and connects with the broader E-ZPass network covering 19 states in the Northeast and Midwest. Cash toll booths have largely been eliminated in Maine, so your Bangor hire vehicle will come equipped with an electronic toll device.
At the Bangor hire counter, you will typically have two options:
- Purchase an unlimited toll package at a fixed daily rate (approximately US$11 to US$25 per day depending on the brand), which covers all tolls for that day with no per-toll charge
- Decline the package and pay per use, in which case the hire company charges you the actual toll amount plus an administrative processing fee each time you use a toll road
If you drive through an E-ZPass lane without enrolling in the hire company's toll programme, the company will receive a notice and charge your card for the transaction plus fees. Toll charges often appear on your statement four to six weeks after the hire ends, so do not be surprised by a post-hire charge.
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Bangor hire. See the next FAQ for details on how to claim it.
Can I get cashback on tolls paid during my Bangor hire?
Yes, every Hola Car Rentals booking includes Tolls Cashback, which means you can recover up to 5% of your total booking value for tolls paid during your Bangor hire, including Maine Turnpike E-ZPass charges.
To claim your cashback after returning the car in Bangor:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback - HOLA1000000)
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Bangor booking totals US$500, the cap is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.
Refunds are issued to the original payment method used for the reservation and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
What is the minimum age to hire a car in Bangor, Maine?
In Bangor, as in most of the United States, the standard minimum age to hire a car without additional surcharges is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to drivers aged 25 and over.
Vehicle classes typically restricted to drivers 25 and older include full-size sedans, SUVs, minivans, vans, convertibles, luxury, and premium categories. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV classes at Bangor hire counters.
Young-driver surcharge amounts vary by brand at Bangor locations:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. Check your booking confirmation to see if this waiver applies to your Bangor reservation.
Is a credit card required to pick up a hire car in Bangor?
Yes, a major credit card in the main driver’s name is required at every Bangor hire counter. The card must be a physical card with the driver’s name printed on it, and it must have sufficient available credit to cover the security deposit hold placed at pickup.
Debit cards, prepaid cards, and virtual or digital-only card numbers are not accepted for the security deposit at Bangor locations, even if you have already prepaid your booking online.
Typical security deposit holds in the United States range from approximately US$300 to US$400 for standard vehicles, though the exact amount varies by hire brand, vehicle class, and location. The hold is a temporary authorisation, not a charge, and is released after you return the car. Your bank controls how quickly the hold disappears from your available balance, which can take up to 15 business days.
Before your Bangor pickup, notify your bank that you will be making an in-person authorisation in Maine to avoid fraud blocks. Bringing a backup credit card in your name is also a good precaution in case your primary card is declined.
What is the difference between hiring at Bangor Airport versus a downtown location?
Hiring at Bangor International Airport (BGR) and from a downtown Bangor location involve meaningful differences in convenience, hours, and access.
- Airport (299 Godfrey Blvd): Counters for Budget, Avis, Enterprise, National, and Dollar are inside the terminal. The hire lot is a short walk away with no shuttle required. Counters operate until midnight and after-hours key drop is available, making airport pickup the most practical option for most arriving travellers.
- Downtown Bangor (for example, Enterprise at 1222 Hammond St): Closes earlier, typically by 6 PM on weekdays and noon on weekends. No after-hours pickup is available. You would need to arrange a taxi or rideshare from the airport to reach these locations.
For most visitors flying into Bangor, the airport location is the simpler choice. Downtown locations may offer competitive pricing on some dates, but the added travel time and earlier closing hours make them less practical if you are arriving by air. Always compare total costs including any transportation needed to reach an off-airport Bangor branch before booking.
What happens if I return my Bangor hire car after hours?
Yes, after-hours returns are available at Bangor International Airport for most major hire brands. The process varies slightly by company:
- Budget at Bangor Airport: key drop available after hours
- Avis at Bangor Airport: 24-hour drop-off available
- Enterprise and National at Bangor Airport: after-hours return accepted
For after-hours returns at Bangor Airport, drive to the hire return area at 299 Godfrey Blvd, following the airport loop signs. Park the vehicle in the designated return lot, note the fuel level and any existing damage, and deposit the keys in the after-hours drop box.
Before leaving, take a photo of the dashboard showing the odometer and fuel gauge, and keep your fuel receipt if you refuelled nearby. This protects you in case any dispute arises after the counter reopens and processes your return.
Note that off-airport Bangor locations such as the Enterprise branch on Hammond Street do not offer after-hours pickup or return, so plan your schedule around their earlier closing times if you are using a downtown location.
What is the fuel policy for hire cars in Bangor?
The standard fuel policy for hires in Bangor is Full to Full. You receive the car with a full tank and must return it full to avoid additional charges.
At pickup in Bangor, check the fuel gauge with the agent and make sure the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your car to Bangor International Airport, refuel within roughly 10 miles of the return location so the tank does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the car below the recorded starting level, the hire company may charge:
- A fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price
- A refuelling service or administrative fee on top of the fuel cost
For after-hours returns at Bangor Airport, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.
Are there confusing motorway interchanges near Bangor I should know about?
Yes, the area around Bangor has some road layouts that can catch first-time drivers off guard, particularly along the Broadway corridor where it intersects with I-95 ramps.
Key points to be aware of when driving in Bangor:
- At the Broadway, Centre Street, and I-95 Northbound Ramps intersection, southbound lanes are reconfigured so that channelised right turns to Centre Street are eliminated. Lane choices must be made in advance.
- At Broadway and Alden Street near the I-95 Southbound Ramps, Alden Street is restricted to right-in and right-out only via raised islands. Left turns from Alden are not permitted.
- I-395 runs as a truck bypass through the Bangor area, which can alter expected traffic flow for visitors assuming straightforward motorway access.
The practical advice for driving in Bangor is to plan your lane position well before reaching these intersections, especially when navigating between the airport and I-95. Using a GPS or navigation app set to your destination before leaving the Bangor hire lot will help you anticipate restricted turns and avoid last-minute lane changes.
Can I add an additional driver to my Bangor hire?
Yes, you can add an additional driver to your Bangor hire, but the extra driver must be present at the counter at pickup with their own valid driver’s licence and any required identification.
Whether there is a fee depends on your rate:
- If your booking confirmation states additional driver is included, the first extra driver is free
- If not included, daily fees apply: Avis and Budget charge US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge US$15 per day
At Bangor hire counters, Avis, Budget, and Payless require additional drivers to be at least 25 years old. For other brands, the additional driver must meet the same minimum age and document requirements as the main driver.
Only drivers listed on the hire agreement are covered by the vehicle's protections such as CDW and liability cover. If someone not named on the contract drives the car in Bangor, cover may be void and charges could apply. Make sure every person who will drive is added to the agreement at pickup.
Does travel assistance come with my Bangor hire booking?
Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your Bangor hire as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.
The cover is designed for situations that can arise while travelling, such as a medical emergency on a remote stretch of highway near Bangor or a flight cancellation disrupting your trip. Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you need assistance during your Bangor hire, contact Terrawind 24 hours a day:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact cover terms and limits that apply to your Bangor reservation.
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