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Frequently Asked Questions
What does my SUV hire in Bangor through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Bangor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Bangor.
Will I face unexpected charges when I hire an SUV in Bangor through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Bangor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Bangor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV hire at Bangor International Airport?
Your SUV hire counter at Bangor International Airport (BGR) is located inside the terminal at 299 Godfrey Blvd, Room 117, Bangor, ME 04401. No shuttle or consolidated hire centre is required, the counters for Enterprise, National, Alamo, Budget, and Avis are all on-site within the terminal building.
After clearing baggage claim, follow the car hire signs to the counter area. Once you complete paperwork, the vehicle lot is a short walk from the terminal, so you can expect to be driving away in roughly 20 to 45 minutes from arrival, depending on counter wait times.
Counter hours at Bangor Airport are generally 8:00 AM to midnight daily, with after-hours key drop available for returns. If your SUV hire is with a city-centre location such as Enterprise at 1222 Hammond St or Darling's Rental at 80 Haskell Rd, note those branches close earlier (typically 6:00 PM on weekdays) and do not offer after-hours pickup.
What documents do I need to collect an SUV hire in Bangor?
To collect your SUV hire in Bangor, you must bring the following physical documents to the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example, Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or a Roman alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the Bangor counter. Make sure the name on your licence, passport, and credit card all match the main driver on the SUV hire agreement.
What is the minimum age to hire an SUV in Bangor?
The standard minimum age to hire an SUV in Bangor without additional surcharges is 25. Drivers aged 21 to 24 can hire in Maine but will be subject to a daily young-hirer surcharge, and most full-size or premium SUV categories are restricted to drivers 25 and older.
If you are between 21 and 24, the SUV classes typically available to you in Bangor are compact or intermediate SUVs. Larger categories such as full-size SUVs, premium SUVs, and speciality vehicles generally require the main driver to be at least 25.
One important exception applies to travellers from Latin America and the Caribbean hiring through Avis or Budget: the young-hirer surcharge may be waived for the main driver aged 21 to 24 on eligible rate plans, provided the waiver is explicitly shown on your booking confirmation. This exception does not apply to travellers from Europe, Asia, or other regions.
A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age.
How do tolls work when driving an SUV hire in Bangor and Maine?
Maine uses the E-ZPass electronic toll system, operated primarily on the Maine Turnpike, which runs from Kittery to Augusta. There are very few cash toll booths remaining in the state, so your SUV hire in Bangor will almost certainly need to use cashless tolling.
Your hire SUV comes equipped with an electronic toll device. At the Bangor counter you have two options:
- Purchase an unlimited toll package (typically US$11 to US$25 per day, depending on the hire brand) that covers all tolls during your hire period
- Opt out and pay per use, the hire company will charge the actual toll amount plus an administrative processing fee to your credit card, often weeks after the hire ends
If you drive through an E-ZPass lane without enrolling in the hire company's toll programme, the hire company will still receive a notice and charge your card for the transaction plus fees.
National's TollPass charges US$3.95 per usage day (capped at US$19.75 per hire), while Enterprise's TollPass is US$4.95 per day (capped at US$34.65). No service charge applies on days when you do not use a toll road.
All bookings include Tolls Cashback, see the dedicated FAQ below for details on claiming up to 5% back.
How much is the excess for an SUV hire in Bangor?
When you pick up your SUV hire in Bangor, the hire partner will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, typical holds range from US$300 to US$400, but SUV categories, especially full-size or premium SUVs, may carry a higher hold amount.
This is not a charge; it is a temporary authorisation that reduces your available credit until the hire is closed and your bank releases it. Release can take up to 15 business days after you return the vehicle, depending on your card issuer.
- You must present a physical major credit card with the driver’s name printed on the card
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- The card must be in the main driver’s name
- Make sure you have enough available credit to cover the hold plus any expected charges
It is advisable to bring a backup credit card in case your primary card is declined. If you are travelling from abroad, notify your bank before arriving in Bangor to prevent fraud blocks on the in-person authorisation.
Can I get Tolls Cashback on my SUV hire in Bangor?
Yes, every SUV hire booking includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire in Bangor and anywhere else you drive in Maine.
Given that Maine's main toll road, the Maine Turnpike, is fully cashless and uses E-ZPass, you will likely incur toll charges whether you use the hire company's transponder programme or pay per use. Tolls Cashback helps offset those costs.
To claim your cashback after returning your Bangor SUV hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback – Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Example: if your SUV hire total is US$600, the 5% cap is US$30. If you paid US$20 in tolls, you receive US$20 back. If you paid US$50, you receive US$30 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.
What airport fees and taxes apply to an SUV hire at Bangor Airport?
Picking up your SUV hire at Bangor International Airport (BGR) means your total cost will include several mandatory local fees on top of the base rate. These typically add 25% to 35% to the base price and may include:
- Airport Concession Recovery Fee (ACRF): up to 10.6% of the base rate, depending on the hire brand
- Customer Facility Charge (CFC): approximately US$4.50 per day
- Vehicle Licence Recovery Fee: approximately 8.5% to 10% of the base rate
- Maine state hire tax: 10%
Your booking confirmation will clearly show which fees are included in your prepaid rate and which are listed under "To pay at destination." If your confirmation states "Taxes and Fees: Included," you should not be billed separately for those items at the Bangor counter.
If you are charged for a fee that was marked as included on your confirmation, the No Extra Charges© guarantee covers that situation, keep your paperwork and contact support after the hire is complete.
Off-airport SUV hire locations in Bangor, such as city-centre branches, generally do not carry the airport concession fee, which can make them less expensive on paper, though they require separate transport from the terminal.
What are the lane rules on the Maine Turnpike when driving an SUV hire from Bangor?
When driving your SUV hire from Bangor onto the Maine Turnpike, Maine enforces a strict "keep right unless passing" rule. On three-lane sections, semi-trucks are prohibited from using the far-left lane and may only use the centre lane for passing. Visitors who linger in the centre lane without actively passing may be in breach of this rule.
Other driving rules in Maine that affect SUV hire drivers include:
- A two-second following distance rule (expanding to four seconds in heavy traffic or poor weather)
- A mandatory 3-foot buffer when overtaking cyclists
- Headlights are required when windscreen wipers are in use or visibility is under 1,000 feet
- Driving with a snow-covered windscreen is illegal
- Speeding 30 mph or more over the posted limit triggers criminal charges and mandatory licence suspension, enforcement is by patrol, not speed cameras
Maine does not have city-centre congestion charges or emissions zones comparable to systems in other countries, so there are no additional driving fees specific to Bangor beyond standard tolls on the Turnpike.
Does travel assistance apply if my SUV hire breaks down near Bangor?
Yes, most bookings include travel assistance through Terrawind Global Protection, which can be useful if your SUV hire encounters an emergency near Bangor or anywhere in Maine, including on the Maine Turnpike or in more remote areas of the state.
Core benefits typically included are:
- Medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover is separate from roadside assistance provided by the hire partner for mechanical issues with the SUV itself. For a breakdown, contact the hire company's roadside assistance line listed on your hire agreement. For medical emergencies or legal situations involving your Bangor SUV hire, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Important: this travel assistance benefit does not apply to residents of the United States or Canada. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What fuel policy applies to my SUV hire in Bangor?
Your SUV hire in Bangor operates under a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
At pickup in Bangor, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your SUV hire at Bangor International Airport, refuel within approximately 10 miles of the return location at 299 Godfrey Blvd so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the SUV below the recorded starting level, you may be charged:
- A fuel shortfall at the hire partner's refuelling rate, which is typically higher than retail pump prices
- A refuelling service or administrative fee
For after-hours returns at Bangor Airport, where key drop is available at Budget, Avis, Enterprise, and National, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.
Can I add an additional driver to my SUV hire in Bangor?
Yes, you can add an additional driver to your SUV hire in Bangor, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line "Additional driver free of charge." If it is not listed, the per-day fees at Bangor are:
- Avis, Budget, Payless: US$13 per day, capped at US$65 per hire
- Hertz, Thrifty, Dollar: US$13.50 per day, capped at US$189 per hire
- Alamo, National, Enterprise: US$15 per day (no stated cap)
The additional driver must be present at the Bangor counter at pickup with their own valid driver’s licence. If their licence is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the SUV hire agreement.
Only drivers listed on the agreement are covered by the hire protections such as CDW/LDW. Anyone who drives the Bangor SUV without being named on the contract may void coverage and result in additional charges.
For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Bangor.
Can I pick up an SUV in Bangor and drop it off in another city?
Yes, one-way SUV hires from Bangor to another city are possible, but a drop-off fee will likely apply and the amount varies by route, hire brand, vehicle class, and season.
Larger SUV categories, such as full-size or premium SUVs, often carry higher repositioning fees than compact vehicles. The drop-off fee is not included in any rate plan and cannot be prepaid; it will appear under "To pay at destination" on your booking confirmation if it applies to your route.
Some general patterns for SUV hires originating in Bangor:
- Returning to another location within the same city or airport: often no drop-off fee
- Bangor to another Maine city or nearby state: a drop-off fee typically applies
- Long-distance or cross-country one-ways: higher fees or restrictions may apply
Cross-border one-ways, for example, driving your Bangor SUV hire into Canada, may be restricted or require prior authorisation from the hire partner. Always check your hire agreement for territory rules before crossing state or national borders.
If the counter charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact support after the hire ends.
What insurance options should I consider for an SUV hire in Bangor?
When hiring an SUV in Bangor, two main types of protection are worth understanding before you reach the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Bangor SUV hire. Some U.S. states require hire companies to include a state-minimum liability amount, but not all do. Adding supplementary liability cover up to US$300,000 is strongly recommended, especially for SUV hires where the potential for significant damage in an accident is higher.
Common exclusions to be aware of for your Bangor SUV hire:
- Tyres, wheels, and undercarriage are often not covered by standard CDW/LDW
- Off-road use voids cover
- Only drivers named on the hire agreement are covered
- Incidents must be reported to the hire partner immediately
Review your booking confirmation to confirm which protections are included in your chosen rate before arriving at the Bangor counter.
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