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Frequently Asked Questions
What does my SUV hire in Maine through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Maine, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maine.
Will I face unexpected charges when I hire an SUV in Maine through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Maine are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maine charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Do I need an AWD or 4WD SUV to drive in Maine?
Not always, but an AWD or 4WD SUV is strongly recommended for many parts of Maine depending on where you plan to drive and when you visit.
Maine has a wide mix of road surfaces. Paved highways and well-maintained campsite roads suit compact SUVs like a Honda CR-V or Toyota RAV4. However, the state also has extensive gravel logging roads, Class VI unmaintained routes, and remote areas like the North Woods and Allagash Wilderness where higher ground clearance and AWD or 4WD make a significant difference. Sharp shale on dirt roads can slash tyres, and soft shoulders are common.
Seasonal conditions also matter:
- Mud season runs from mid-April to early May, with over 200 road closures statewide
- November and December bring unploughed ice on Class VI roads
- Winter driving in Maine generally benefits from the traction an AWD SUV provides
When booking your Maine SUV, check whether the specific model offered is AWD. Not every SUV in a hire fleet is AWD by default. The article on understanding AWD, hybrid, or electric hire cars can help you confirm what you are getting before you arrive at the counter.
Which airports in Maine have SUV rentals available?
Yes, SUV rentals are available at Maine's two main commercial airports, with Portland offering the widest selection.
Portland International Jetport (PWM) is the primary hub for SUV rentals in Maine. Brands available there include Enterprise, Alamo, Budget, Hertz, and others. Common SUV models at PWM include the Toyota RAV4, Chevrolet Equinox, and Ford Edge, with daily base rates typically starting around US$38 to US$45 before taxes and fees. Peak summer months (July) can push average daily rates to US$134 or higher for an SUV.
Bangor International Airport (BGR) is the second option for SUV rentals in Maine, with Enterprise offering a range of vehicles including SUVs. Counter hours at BGR run daily from 8:00 AM to 11:59 PM.
Other Maine airports such as Presque Isle also have limited SUV options through partner brands, but availability is far less consistent than at PWM or BGR.
To find your hire counter at either Maine airport, check your booking confirmation for the operating brand name, then follow the car hire signs inside the terminal or to the designated hire area.
What documents do I need to pick up a SUV hire in Maine?
To pick up your SUV hire in Maine, you must present all required documents in physical form at the counter. Digital copies are not accepted.
- A valid, unexpired driver’s licence with a photo, in the main driver’s name
- A major credit card with the driver’s name printed on the card, used for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or cruise tickets (required for visitors arriving from abroad)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and cannot be used without the original licence.
Some Maine airport locations, particularly at PWM and BGR, may also ask for additional ID such as a return itinerary if you are not using a credit card, so bringing your flight confirmation is always a good idea when picking up an SUV in Maine.
Debit cards and prepaid cards are not accepted for the authorisation hold, even if you prepaid your SUV booking online.
How do tolls work when renting a SUV in Maine?
Maine uses the E-ZPass electronic toll system, operated primarily on the Maine Turnpike, which runs from Kittery in the south to Augusta in the north. Cash toll booths have largely been eliminated, so your SUV hire will need to use an electronic payment method on this route.
When you pick up your SUV in Maine, the hire company will offer a toll programme you can enrol in:
- Enterprise TollPass: US$4.95 per day, capped at US$34.65 per rental period, plus the actual toll amounts
- National TollPass: US$3.95 per day, capped at US$19.75 per rental period, plus actual tolls
- No service charge applies on days when you do not use a toll road
If you drive your Maine SUV through an E-ZPass lane without enrolling in the hire company's toll programme, the hire company will receive a notice and charge your credit card for the toll, plus administrative fees.
Toll charges and service fees are billed to the card on file and may appear on your statement four to six weeks after the hire ends. Keep your toll receipts, as they will be useful if you want to claim the Tolls Cashback benefit included with your booking.
How much is the security deposit for a SUV hire in Maine?
For a standard SUV hire in Maine, expect a security deposit authorisation of approximately US$300 to US$400 placed on your credit card at the counter. This is a temporary authorisation, not a charge, and it reduces your available credit until your bank releases it after you return the vehicle.
A few important points to keep in mind:
- The exact hold amount is set by the hire desk at the Maine location, not by the booking platform, so the final figure may differ from the estimate above
- Premium or larger SUVs may carry a higher hold amount
- The hold must be placed on a major credit card with the driver’s name printed on the card. Debit cards and prepaid cards are not accepted
- After you return your SUV in Maine, the hold is released, but your bank controls when it appears back in your available credit, which can take up to 15 business days
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on an in-person authorisation in Maine.
Can I get Tolls Cashback on my SUV hire in Maine?
Yes, Tolls Cashback is included with every SUV hire booked through Hola Car Rentals, including hires in Maine.
Maine's main toll road is the Maine Turnpike, which uses the E-ZPass system. Any tolls you pay while driving your SUV on the Maine Turnpike or other toll roads during your hire period are eligible for the cashback claim.
Here is how the benefit works:
- You receive up to 5% of your total booking value back for tolls paid during the hire
- Example: if your booking total is US$600, the maximum cashback is US$30. If you paid US$18 in tolls, you get US$18 back. If you paid US$50, you get US$30 (the cap)
- Tolls Cashback does not mean tolls are free. You still pay tolls normally through the hire company's programme or directly, then claim reimbursement afterwards
To claim after returning your Maine SUV, email [email protected] within 30 days of vehicle return. Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges. Refunds are processed to your original payment method within 7 to 10 business days after approval.
Is there a young driver surcharge for SUV hire in Maine?
Yes, drivers under 25 years old will pay a young-driver surcharge when picking up an SUV hire in Maine, and certain SUV classes may be restricted entirely to drivers aged 25 and older.
In Maine, as in most U.S. states, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee that varies by brand:
- Avis, Budget, and Payless: US$13 per rental day, capped at US$65 (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per rental day, capped at US$189 (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes)
Full-size SUVs, premium SUVs, and similar larger vehicle classes are typically restricted to drivers aged 25 and older. If you are 21 to 24 and want to hire an SUV in Maine, compact and intermediate SUV categories are generally the available options.
One exception applies to travellers from Latin America and the Caribbean aged 21 to 24 booking through Hola Car Rentals with Avis or Budget: the underage fee may be waived on eligible rate plans for certain SUV categories. Check your booking confirmation to see if this waiver is shown.
What is the fuel policy for SUV hires in Maine?
The standard fuel policy for SUV hires in Maine is Full-to-Full. You receive the SUV with a full tank and must return it full to avoid additional charges.
Here is what to do at each stage of your Maine SUV hire:
- At pickup: check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer
- During the hire: use the correct fuel type for your SUV. Wrong-fuel incidents are not covered by the fuel policy and can generate significant charges
- Before return: refuel within approximately 10 miles or 15 km of the return location in Maine so the gauge does not drop below full before you arrive. Keep the receipt showing the date, time, and station address
If you return your Maine SUV with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
Some counter locations may offer a prepaid fuel option. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value for most renters.
Does travel assistance cover a breakdown in a remote area of Maine in my SUV?
Yes, most SUV bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be relevant if you experience an emergency while driving in a remote part of Maine.
Maine has extensive wilderness areas, including the North Woods and Allagash region, where SUV renters sometimes venture far from urban services. The travel assistance benefit covers:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is not the same as roadside assistance for the vehicle itself. For mechanical breakdowns or flat tyres on your Maine SUV, contact the hire partner's roadside assistance line using the number on your hire agreement.
To use travel assistance, call the 24-hour line at +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for the travel assistance coverage on their Maine SUV hire.
What insurance is included with a SUV hire in Maine?
The insurance included with your Maine SUV hire depends on the rate plan you selected at booking. It is important to understand what each type of cover does and does not protect.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly shows zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Maine SUV. Some U.S. states require a minimum level of liability to be included, but not all do. Hola Car Rentals strongly recommends adding supplemental liability cover to your SUV hire in Maine.
Common exclusions to be aware of:
- Tires, wheels, and undercarriage damage are often not covered by standard CDW
- Off-road use or driving on restricted roads can void cover
- Only drivers listed on the hire agreement are covered
Review your booking confirmation carefully to see exactly which protections are listed for your Maine SUV hire before you arrive at the counter.
Can I add an additional driver to my SUV hire in Maine?
Yes, you can add an additional driver to your SUV hire in Maine, either at no cost if your rate includes it or for a daily fee paid at the counter.
Check your booking confirmation for the line that reads additional driver free of charge. If it appears, the first extra driver is covered. If it does not appear, the daily fees by brand are:
- Avis, Budget, and Payless: US$13 per day, capped at US$65 (plus taxes)
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189 (plus taxes)
- Alamo, National, and Enterprise: US$15 per day (plus taxes)
The additional driver must be present at the Maine pickup counter with a valid driver’s licence and any required ID. If their licence is not in English and uses a non-Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement.
Only drivers listed on the agreement are covered by the SUV hire's protections such as CDW and liability cover. Anyone who drives your Maine SUV without being named on the contract may void those protections entirely.
Can I pick up my SUV in Maine and drop it off in another state?
Yes, one-way SUV hires from Maine to another state are generally possible, but a drop-off fee will likely apply and the cost varies significantly by route, brand, and vehicle class.
When you search for a one-way SUV hire in Maine with a different return location, the drop-off fee will be shown on the rate details page under the section labelled to pay at destination. This fee is set by the hire partner and cannot be prepaid through your booking.
A few things to keep in mind for a one-way Maine SUV hire:
- Routes between distant cities or states typically carry a drop-off fee. The longer the distance, the higher the fee tends to be
- Larger SUV classes cost more to reposition and may carry higher one-way fees
- Cross-border travel (for example, driving your Maine SUV into Canada) may be restricted or require prior authorisation from the hire company. Check your hire agreement for territory rules
- Changing your return location after booking can reprice the entire hire and recalculate the drop-off fee
If the counter charges a drop-off fee that was not shown on your confirmation, keep all paperwork and contact support after the hire ends.
Are there any usage restrictions I should know about for an SUV hire in Maine?
Yes, there are important usage restrictions that apply to your SUV hire in Maine, particularly given the state's mix of paved roads, gravel routes, and remote wilderness terrain.
Standard hire agreements prohibit certain types of use regardless of the vehicle class:
- Off-road driving on unmaintained terrain is typically excluded from cover. While an AWD SUV handles Maine's gravel logging roads and maintained forest routes well, driving on Class VI roads or deep wilderness trails may void your CDW and LDW protections
- Towing is generally not permitted with a hire SUV unless explicitly authorised in the agreement
- Using the SUV for rideshare or commercial purposes is prohibited
- Racing or reckless driving voids all cover
Maine-specific considerations worth noting:
- Class VI roads in Maine carry liability for ruts exceeding four inches, with remediation fines that can reach US$4,200. Driving a hire SUV on these roads is high risk
- Driving into Canada from Maine requires prior authorisation from the hire company. Not all brands permit cross-border travel, and doing so without permission can void your cover entirely
Review the usage restrictions section of your hire agreement carefully before exploring remote areas of Maine in your SUV.
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