SUV Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, you can pick up your SUV at Portland International Airport (PDX) using the consolidated Rental Car Centre located at 7240 NE Airport Way, Portland, OR 97218.

After collecting your baggage, follow these steps:

• From baggage claim, take the south tunnel and follow signs towards the Rental Car Centre.
• The tunnel and shuttle connection takes approximately 5 to 10 minutes.
• Once inside the Rental Car Centre, proceed to your brand's counter or kiosk to complete your agreement and receive your SUV keys.
• Eligible members of programmes such as National Emerald Aisle may be able to bypass the counter and select their SUV directly.

Alamo's counter is located on the terminal lower level, directly across from baggage claim, which differs slightly from the other brands. Allow 20 to 45 minutes from arrival to driving away, accounting for baggage claim, the tunnel, counter processing, and SUV selection in Portland.

Counter hours for SUV rentals at Portland International Airport (PDX) vary by brand, but typical hours at the Rental Car Centre (7240 NE Airport Way, Portland) are approximately 5:00 AM to 1:00 AM daily for airport brands such as Avis.

If you are picking up your SUV at a downtown Portland location, hours are generally more limited:

• Monday through Friday: approximately 8:00 AM to 5:00 or 6:00 PM.
• Saturday and Sunday: approximately 9:00 AM to 1:00 or 4:00 PM.

After-hours SUV returns at PDX are available via 24-hour drop-off at the Rental Car Centre. After-hours pickup is not available at most downtown Portland locations. Always confirm the exact hours on your booking confirmation before travel, as hours can change on holidays or due to operational adjustments.

Yes, after-hours SUV returns are available at Portland International Airport (PDX) via the 24-hour drop-off lane at the Rental Car Centre on the first floor at 7240 NE Airport Way, Portland.

To complete an after-hours SUV return in Portland:

• Drive to the Rental Car Centre return lane and follow the signs to your brand's designated return area.
• Leave the keys on the dashboard of the SUV as instructed.
• Keep a photo of the fuel gauge and odometer before leaving the vehicle.
• If a fuel receipt envelope is provided, place your refuelling receipt inside and retain a copy for your records.

Note that liability for the SUV may remain with you until the rental company formally checks it in the next business day. Downtown Portland locations generally do not offer after-hours pickup or return, so PDX is the recommended option for late arrivals or early departures.

Yes, toll roads can affect your SUV rental if you drive beyond Portland into neighbouring states, particularly when heading north or south along the I-5 corridor into Washington or California, or east towards other regions with cashless toll systems.

Within Oregon, Portland itself does not currently operate a congestion charge or city-centre toll zone. However, if your SUV rental takes you into states that use E-ZPass or similar electronic toll systems, you should be aware of how toll billing works:

• All rental SUVs in the United States come equipped with an electronic toll device.
• At the Portland pickup counter, you can choose an unlimited toll package (typically US$11 to US$25 per day, depending on the brand) or pay per use, where the rental company charges you the actual toll plus an administrative fee.
• If you drive through a cashless toll lane without enrolling in the rental company's programme, the company will charge your credit card for the toll plus processing fees, which may appear weeks after your rental ends.

To avoid surprises, ask the counter agent about toll programme options when picking up your SUV in Portland.

To pick up your SUV rental in Portland, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy).
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold.
• A passport or valid government-issued photo ID.
• Your booking confirmation or printed voucher if required by the rental brand.
• Round-trip flight or cruise tickets if you are visiting Portland from abroad.

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required for most SUV rentals in Portland.

Obtain your IDP in your home country before travelling, as it cannot be issued to foreign licence holders in the United States. Debit and prepaid cards are not accepted for the security deposit on your Portland SUV hire.

The security deposit for an SUV hire in Portland is a temporary authorisation hold placed on your credit card at pickup, not a charge. For standard vehicles in the United States, typical holds range from US$300 to US$400, though SUV hires in Portland may carry higher holds depending on the vehicle class, brand, and season.

Key points to keep in mind:

• The hold must be placed on a major credit card with the driver’s name physically printed on the card. Debit cards and prepaid cards are not accepted.
• The hold reduces your available credit until your bank releases it after the SUV is returned, which can take up to 15 business days.
• Premium or larger SUV classes may require a higher authorisation than the standard estimate.
• Notify your bank of your travel to Portland to prevent the authorisation from being flagged as suspicious.

The exact hold amount is set by the rental desk at the Portland counter. Confirm the amount with the agent before the card is swiped, and bring a backup credit card in case your primary card is declined.

Yes, all Hola Car Rentals rates include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your SUV hire in Portland or on any roads you drive during the rental period.

How it works:

• You pay tolls normally through the rental company’s toll programme or directly at toll points.
• After returning your SUV in Portland, email [email protected] within 30 days with your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges.
• The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval.

Example: If your Portland SUV booking totals US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Late submissions received after 30 days are not accepted.

Yes, Portland has specific local rules that can affect larger SUV hires in ways that differ from most other U.S. cities.

Key restrictions to be aware of when driving your SUV in Portland:

• SUVs over 6 feet tall cannot park within 50 feet of an intersection if they obstruct sightlines, a height-based rule that is uncommon in most U.S. cities and particularly relevant in compact downtown and residential areas of Portland.
• Larger SUVs classified as trucks or vehicles with dual rear axles may be restricted near residential zones and are generally limited to 8-hour loading maximums, making overnight street parking impractical.
• No shoulder parking is permitted unless a full lane is left clear and the vehicle is visible 200 feet away, which is challenging for wider SUVs on Portland's narrow arterials that also share space with bike lanes.

Portland's dense network of bike lanes and MAX light rail tracks also makes lane discipline more demanding in a wider SUV. Plan your parking and route choices in Portland accordingly, and check posted signs carefully before leaving your SUV unattended.

Portland has several local driving conditions that can surprise first-time visitors renting an SUV, particularly those arriving from outside the United States.

Important rules and conditions to know:

• Portland has an extensive network of protected bike lanes. Before making any right turn in your SUV, you must shoulder-check carefully for cyclists, as bike lanes are present on many major streets and intersections.
• MAX light rail tracks cross multiple streets throughout Portland. Driving an SUV over rail tracks requires care, especially in wet conditions when tracks become slippery and glare reduces visibility.
• Vehicles, including SUVs, must not stop within 7 feet of rail tracks or within 25 feet of a light rail crossing.
• Downtown Portland uses a one-way street grid with complex lane markings near bridges and arterials, which can be disorienting for first-time visitors.
• Time-limited parking signs (for example, 30-minute zones) are enforced Monday through Saturday, 8:00 AM to 6:00 PM, excluding holidays, which is stricter than many other U.S. cities.

Rain is common in Portland and increases the difficulty of navigating bike lanes and rail tracks in a larger SUV. Allow extra time and attention when driving in the city centre.

Yes, you can add an additional driver to your SUV hire in Portland, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation first. If it states "Additional driver free of charge," the first extra driver is included at no cost. If not included, fees vary by brand:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

The additional driver must be present at the Portland pickup counter with a valid driver’s licence and any required International Driving Permit. They must sign the rental agreement to be covered by the SUV’s protections such as CDW and liability cover. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at pickup in Portland.

The minimum age to rent an SUV in Portland without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Portland but will be charged a daily underage fee and face vehicle class restrictions.

Important age-related rules for SUV hires in Portland:

• Most full-size and premium SUV categories are restricted to drivers aged 25 and older. Compact and intermediate SUV classes are generally the only SUV options available to drivers aged 21 to 24.
• The young-renter surcharge is paid at the Portland counter and varies by brand and rental day.
• Drivers from Latin America or the Caribbean aged 21 to 24 may qualify for a waiver of the underage fee on eligible Hola Car Rentals rates fulfilled by Avis or Budget in Portland, provided the waiver is explicitly shown on the booking confirmation and the vehicle belongs to an eligible category.

A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age. If you are unsure whether your age or vehicle class qualifies, review your booking confirmation or contact customer service before arriving at the Portland counter.

Yes, several insurance and coverage options are available for your SUV hire in Portland, and understanding each one helps you avoid gaps in protection.

The main coverages to consider:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the rental SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero. CDW and LDW do not cover damage you cause to other vehicles or people.
• Third-Party Liability (LIS, ALI, or SLI): Covers bodily injury and property damage you may cause to others while driving your SUV in Portland. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended.
• Personal Accident Insurance (PAI): Covers injuries to you and your passengers. This is separate from CDW and liability cover.

CDW and LIS are separate protections and should be paired together for comprehensive cover on your Portland SUV hire. Review your booking confirmation to confirm which coverages are included in your rate before arriving at the counter.

Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your SUV hire in Portland as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

For eligible renters, the travel assistance included with your Portland SUV booking typically covers:

• Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses.
• Legal assistance in the event of an accident during your Portland hire.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your SUV hire in Portland, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free or collect).
• WhatsApp: +1 208 910 1001.
• Email: [email protected].

Have your full name and Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW or liability insurance for the SUV itself. Check your booking confirmation for the exact terms and limits that apply to your Portland hire.