VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Bangor include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Bangor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Bangor.
Will I face unexpected charges at the Avis counter in Bangor when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Bangor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Bangor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Bangor International Airport?
The Avis counter at Bangor International Airport (BGR) is located inside the main terminal on the first floor, directly across from the baggage claim area at 299 Godfrey Blvd, Suite 9, Bangor, ME 04401.
After collecting your bags, walk across the arrivals hall to the Avis desk. Hire vehicles are parked just outside the terminal, a short walk from the counter, so no shuttle or tram is needed. From baggage claim to driving away typically takes 15 to 30 minutes, depending on queue length and paperwork.
The Avis counter in Bangor operates daily from 8:00 AM to 12:00 AM (midnight). After-hours vehicle returns are supported 24 hours a day via a key drop box at the counter.
What documents do I need to pick up my Avis hire car in Bangor?
To collect your Avis hire car in Bangor, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight tickets or travel itinerary showing your return date
If your driver’s licence is not in English or uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Bangor or at any other location.
Is a credit card required to pick up an Avis car in Bangor?
Yes, a major credit card is required to pick up your Avis hire car in Bangor. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must have sufficient available credit to cover the authorisation hold.
At most Avis locations in the United States, including Bangor, the typical authorisation hold on a credit card is approximately US$300 to US$400 for a standard vehicle. This is a temporary authorisation, not a charge, and your bank will release it after the hire concludes, though this can take up to 15 business days depending on your card issuer.
- Debit cards and prepaid cards are not accepted for the authorisation hold
- Virtual or single-use card numbers are not accepted
- The card must belong to the main driver, not a third party
Even if you prepaid your booking in full, you must still present a physical credit card at the Avis counter in Bangor at collection. Bring a backup credit card in your name in case your primary card is declined.
How do tolls work when renting an Avis car in Bangor, Maine?
Maine uses the E-ZPass electronic toll system on its toll highways, including the Maine Turnpike, which connects Bangor to the rest of the state and the broader North East. Cash toll booths have largely been eliminated, so all toll roads are effectively cashless.
Your Avis hire vehicle in Bangor will come equipped with an electronic toll device. At the counter you can choose between two options:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day depending on the programme), which covers all tolls during your hire period
- A pay-per-use arrangement, where Avis bills the actual toll amount plus an administrative processing fee to the credit card on file
If you drive through an E-ZPass lane without enrolling in a toll programme, Avis will receive a notice and charge your card for the toll, often weeks after the hire ends. Toll charges and associated fees typically appear on your statement four to six weeks after the hire period closes.
To avoid surprises, decide at the Avis counter in Bangor whether the unlimited package or pay-per-use option better suits your planned driving.
Can I get a tolls cashback refund on my Avis hire in Bangor?
Yes, all bookings made through Hola Car Rentals, including Avis hires in Bangor, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.
Since Maine uses the E-ZPass cashless toll system on its highways, you may incur toll charges whether you enrol in the Avis toll programme or pay per use. Either way, you can submit a claim after your hire ends.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement from Avis in Bangor, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
Can I return my Avis car after hours at Bangor Airport?
Yes, after-hours vehicle returns are available at the Avis location in Bangor. The counter at Bangor International Airport (BGR) operates daily from 8:00 AM to 12:00 AM (midnight), but a 24-hour key drop box is available at the counter for returns outside those hours.
To complete an after-hours return at Bangor Airport:
- Drive to the Avis lot at 299 Godfrey Blvd and follow the airport loop signs to the return area
- Park and lock the vehicle in the designated Avis return space
- Place the keys and your completed hire contract in the key drop box at the counter
- Take a photo of the vehicle condition, the fuel gauge, and the odometer before leaving
Keep in mind that the hire agreement remains open until an Avis agent formally checks in the vehicle during business hours. To protect yourself from any post-return disputes, retain all paperwork and photos until you receive your final receipt confirming the hire is closed.
What is the minimum age to hire an Avis car in Bangor, Maine?
The minimum age to hire an Avis car in Bangor without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee on top of the base hire rate.
Maine is not one of the states (New York and Michigan) where law requires hire companies to serve drivers aged 18 and older, so the standard Avis policy applies in Bangor: drivers must be at least 21 years old, with a surcharge for those under 25.
Additional restrictions for under-25 drivers at Avis in Bangor include:
- Most premium, full-size, luxury, SUV, van, and convertible vehicle classes are restricted to drivers aged 25 and older
- Economy, compact, and intermediate categories are generally available to younger renters
- A valid driver’s licence and a major credit card in the renter’s name are still required regardless of age
If you are aged 21 to 24 and from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see whether the underage fee waiver for Avis applies to your specific booking in Bangor.
How do I add an additional driver to my Avis reservation in Bangor?
To add an additional driver to your Avis hire in Bangor, the extra driver must be physically present at the counter at collection with their own valid driver’s licence. They must also meet Avis age requirements, which generally means being at least 25 years old for Avis, Budget, and Payless locations.
If your Hola Car Rentals confirmation states that an additional driver is included at no extra charge, confirm this with the Avis agent in Bangor before signing the agreement. If the additional driver is not included in your rate, the standard Avis fee applies:
- Avis charges US$13 per hire day plus applicable taxes for an additional driver
- The fee is capped at US$65 plus taxes for the hire period
Both the main driver and the additional driver must sign the hire agreement at the Avis counter in Bangor. Only drivers listed on the agreement are covered by the hire protections, including CDW/LDW and liability cover. Anyone not named on the contract who drives the vehicle may void those protections.
If your additional driver’s licence uses a non-Latin alphabet, they will also need to carry an International Driving Permit alongside their original licence.
Does travel assistance cover a breakdown during an Avis hire near Bangor?
Yes, most Hola Car Rentals bookings, including Avis hires in Bangor, include travel assistance provided by Terrawind Global Protection. This benefit can be relevant if you experience a medical emergency or need legal assistance following an accident while driving on I-95 or other roads near Bangor.
The travel assistance coverage typically includes:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To activate assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Bangor hire.
Can I pick up an Avis car in Bangor and drop it off in another city?
Yes, one-way hires are available through Avis, allowing you to pick up in Bangor and return the vehicle to a different city. However, a drop-off fee may apply depending on the route, distance, vehicle class, and season.
When booking a one-way Avis hire from Bangor on the Hola Car Rentals website, the drop-off fee, if applicable, will be displayed on the rate details page under the section labelled "To pay at destination." This fee is not prepaid and must be settled at the Avis counter at the time of collection.
- Routes between nearby cities in the same region may carry a moderate drop-off fee
- Long-distance or cross-country one-ways typically carry higher fees
- Some routes or vehicle classes may not be available for one-way hires
If no drop-off fee appears during your search for a Bangor Avis hire, it means no fee applies to that specific route. Changing your return location after booking may reprice the hire and add or increase the drop-off fee, so confirm the route before finalising your reservation.
What fuel policy applies to Avis hires in Bangor?
Avis hires in Bangor follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Bangor Airport lot.
At return, refuel within approximately 10 miles of Bangor International Airport so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address in case of any dispute.
- If you return the Avis vehicle in Bangor with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices
- An additional refuelling service fee may also apply
- For after-hours returns, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone
If the vehicle was not full at collection, ask the Avis agent in Bangor to record the exact starting level on the agreement, and return it at that same level to avoid charges.
Is there a one-way bridge restriction near Bangor that affects my Avis hire?
Yes, there is a significant temporary traffic restriction near Bangor that renters should be aware of. The Joshua Chamberlain Bridge over the Penobscot River, which connects Bangor and Brewer, is operating with one-way traffic from Brewer to Bangor during a construction period running from May through October 2026.
During this period, traffic travelling in the opposite direction (from Bangor to Brewer) is rerouted to the parallel Penobscot River Bridge via State Street. Additional turn lanes have been added on Washington Street in Bangor and Penobscot Street in Brewer to manage the rerouted flow.
If your Avis itinerary in Bangor involves crossing the Penobscot River, plan for this detour:
- Bangor to Brewer: use the Penobscot River Bridge via State Street rather than the Joshua Chamberlain Bridge
- Brewer to Bangor: the Joshua Chamberlain Bridge remains open in this direction
- Allow extra time for navigation, especially if you are unfamiliar with the area
Using a GPS or mapping app updated with current road conditions is strongly recommended when driving your Avis hire around Bangor during the construction period.
What insurance options are available for my Avis hire in Bangor?
When collecting your Avis hire in Bangor, you will have the option to add or confirm insurance coverages at the counter. Understanding what each covers helps you avoid paying for protection you already have or leaving yourself exposed.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle itself, including theft and vandalism, subject to any applicable excess. It does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Bangor. Some UK states require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplemental liability coverage up to GBP 300,000.
CDW/LDW and LIS/SLI are separate protections and should be considered together. CDW/LDW covers the hire car; LIS/SLI covers third parties.
Check your Hola Car Rentals booking confirmation before arriving at the Avis counter in Bangor to see which coverages are already included in your rate plan and what, if anything, remains to be decided at collection.
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