Car Hire
at St. Louis Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at St. Louis Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at St. Louis Airport.

No. With Hola Car Rentals, all costs and charges for your booking at St. Louis Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at St. Louis Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

All major hire car companies at St. Louis Airport operate from off-airport facilities, so you will need to take a free shuttle from the terminal to the rental lot.

After collecting your baggage, proceed to the designated shuttle pickup areas:

• Terminal 1: exit 17 at the west end of the island curb, or the Brown Level of the T1 Garage at Door 15
• Terminal 2: exit 12 on the inside curb of Arrivals Boulevard

During daytime hours (7:00 AM to 11:00 PM), shuttles arrive every 5 to 10 minutes. After 11:00 PM and before 7:00 AM, frequency drops to every 30 minutes, so calling ahead is recommended for faster pickup during those hours.

The distance from the terminal to the hire car lots is approximately 1 to 1.5 miles, with a transit time of roughly 3 to 5 minutes. Once you arrive at the lot, companies such as Alamo and National offer self-service kiosks for faster checkout, while Budget offers Fastbreak service so you can receive keys without visiting the counter.

Hire car companies at St. Louis Airport are not located inside the terminals. All major brands operate from off-airport facilities on or near Natural Bridge Road, reached by free shuttle.

Key addresses for the main hire car lots near St. Louis Airport are:

• Alamo and National: 10124 Natural Bridge Rd, Saint Louis, MO 63134
• Avis and Budget: 10482 Natural Bridge Rd, Saint Louis, MO 63134
• Enterprise: 9636 Natural Bridge Rd, Berkeley, MO 63134

Other brands available at St. Louis Airport include Hertz, Dollar, Thrifty, and Payless. Southwest Airlines passengers should note that the hire car counters are not located in the Southwest terminal; use the East Terminal phone board to call the shuttle.

After hours, Budget customers arriving after 10:00 PM should proceed to the Avis counter for assistance. Enterprise customers returning before 4:00 AM may use the National and Alamo facility at 4540 Woodson Rd, Saint Louis, MO 63134.

Counter hours at St. Louis Airport vary by hire car brand. Here is a general overview based on available information:

• Avis: open 24 hours, 7 days a week
• Budget: open 24 hours, though the airport counter closes at 10:00 PM; after 10:00 PM, Budget customers should go to the Avis counter
• Enterprise: 6:00 AM to 11:45 PM daily
• Alamo and National: self-service kiosks are available for extended access

If you are arriving late at St. Louis Airport, plan your pickup accordingly. Budget offers a Fastbreak return service for simplified transactions, and after-hours returns can be handled by leaving keys and contracts at the airport security booth; a closed hire agreement is then mailed within 48 hours.

Always confirm current hours directly with your hire car brand before travel, as hours can change on holidays or due to operational updates.

Missouri has very few toll roads, and driving around St. Louis Airport itself does not involve any toll charges. The only toll facility in Missouri is the Lake of the Ozarks Community Bridge on State Highway MM, which is located well outside the St. Louis area.

That bridge accepts cash payments only. No electronic transponders, E-ZPass, or cashless options are available there. Toll rates for standard passenger vehicles are US$3.00 during summer months (May through September) and US$2.00 at other times.

Because Missouri has no electronic toll system, the toll transponder programmes offered by hire companies at St. Louis Airport (such as e-Toll or TollPass, typically priced at US$11 to US$25 per day) are not necessary for driving in the immediate St. Louis area. There are also no congestion charges or emissions zones affecting drivers near St. Louis Airport.

If your trip takes you to Illinois or other neighbouring states, toll roads may apply there. Keep your receipts for any tolls paid during your hire, as you may be eligible for Tolls Cashback through your booking.

To collect your hire car at St. Louis Airport, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (physical copy only; digital versions are not accepted)
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not mandatory.

Debit cards and prepaid cards are not accepted for the security deposit at St. Louis Airport hire car counters. Bring a backup credit card in your name in case your primary card is declined.

At St. Louis Airport, hire companies place a temporary authorisation hold on your credit card at pickup. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.

For standard vehicles in the United States, typical holds range from US$300 to US$400, though the exact amount at St. Louis Airport depends on the hire brand, vehicle class, and hire duration. Premium or speciality vehicles may carry higher holds.

To prepare for pickup at St. Louis Airport:

• Bring a physical major credit card with your name printed on it
• Ensure you have sufficient available credit to cover the hold plus any expected charges
• Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations
• Bring a backup credit card in case your primary card is declined

Debit cards and prepaid cards are not accepted for the deposit. After you return the vehicle, the hold is released, but your bank may take up to 15 working days to reflect that release on your statement.

Hiring at St. Louis Airport involves several local fees and taxes on top of the base hire rate. Based on available data, the fee structure at St. Louis Airport includes:

• Concession Recoup Fee: approximately 11.11% of the base rate
• Vehicle Licence Fee Recovery: approximately US$1.60 per hire day
• Sales Tax: approximately 8.86%

Together, these charges can add roughly 31% above the base hire rate. For example, a base rate of US$549.00 for a 30-day hire could result in an estimated total of US$722.12 after all fees and taxes are applied.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the counter. If your confirmation states that taxes and fees are included, you should not be billed separately for those items at the St. Louis Airport counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire is complete.

Yes, you can add an additional driver to your hire at St. Louis Airport, either as part of your rate or by paying a fee at the counter.

Some rates include one additional driver at no extra cost. If your booking confirmation states additional driver is included, no fee applies for the first extra driver. If it is not included, daily fees at St. Louis Airport counters are typically:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

The additional driver must be present at the St. Louis Airport counter at pickup, show a valid driver’s licence, and sign the hire agreement. If their licence is not in a Latin alphabet, an IDP is also required. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. Only drivers listed on the agreement are covered by the hire protections.

Yes, most bookings include travel assistance coverage that applies during your hire near St. Louis Airport, provided through Terrawind Global Protection. This benefit is included at no extra cost for eligible customers.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage is designed for situations such as a medical emergency or accident while driving near St. Louis Airport or on roads in Missouri and neighbouring states.

To use the benefit, contact the assistance line before incurring expenses where possible: call +1 888 980 9992 (available 24 hours a day, 7 days a week), or reach out via WhatsApp at +1 208 910 1001. Have your booking confirmation number ready.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).

Yes, a major credit card is required to hire a car at St. Louis Airport. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must be presented in person at the counter.

The credit card is used to place a temporary security hold (typically US$300 to US$400 for standard vehicles) on your available credit at pickup. This hold is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release.

Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit at St. Louis Airport hire counters. Even if you have prepaid your booking in full, you must still present a physical credit card at pickup.

It is strongly recommended to bring a backup credit card in your own name in case your primary card is declined. Also, notify your bank of your travel plans in advance to avoid fraud blocks on in-person authorisations at St. Louis Airport.

Yes, drivers aged 21 to 24 can hire a car at St. Louis Airport, but a young-renter surcharge applies and certain vehicle classes are restricted.

Missouri does not have the same exceptions as New York or Michigan, so the standard U.S. rules apply at St. Louis Airport. Drivers aged 21 to 24 will be charged a daily underage fee, which varies by brand. Most hire companies at St. Louis Airport restrict younger drivers to smaller vehicle categories such as economy, compact, and intermediate SUV classes. Premium, luxury, full-size SUV, minivan, and convertible categories typically require the driver to be at least 25.

If you are from Latin America or the Caribbean and are aged 21 to 24, certain Avis and Budget rates at St. Louis Airport may waive the underage fee for the main driver. This exception must be explicitly shown on your booking confirmation and applies only to eligible vehicle categories.

Drivers under 21 are generally not permitted to hire at St. Louis Airport. All standard document and credit card requirements still apply regardless of age.

The standard fuel policy for hires at St. Louis Airport is Full to Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees at St. Louis Airport:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level at St. Louis Airport, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

If the vehicle was not full at pickup, ask the agent to note the exact level on the hire agreement. You are then only required to return it at that same level, not necessarily full.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your hire from St. Louis Airport.

While Missouri has very few toll roads and driving around St. Louis Airport itself does not typically involve tolls, you may encounter toll roads if your trip takes you into Illinois or other neighbouring states. Any tolls you pay during the hire period are eligible for the cashback claim.

To claim your Tolls Cashback after returning your St. Louis Airport hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total was US$400, the maximum cashback would be US$20. Refunds are issued to the original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.