Car Hire
at Portland Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Portland Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Portland Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Portland Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Portland Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The rental car counters at Portland Airport (PWM) are located on-terminal inside the main terminal building at 1001 Westbrook St, Portland, ME 04102. No shuttle, people mover, or separate rental car centre is required.

After clearing U.S. Customs and Border Protection and collecting your bags from one of the three baggage carousels (A, B, or C), the Rental Car Pavilion is directly adjacent to the baggage claim area. Exit through the automatic double glass doors just before baggage claim, across from the moose exhibit, then follow the designated outdoor signs to the vehicle lot. The walk from baggage claim to your car is just a few minutes.

Available brands at Portland Airport include Avis, Budget, and Enterprise, among others. Enterprise vehicles are parked in the adjacent parking garage, which is within easy walking distance of the terminal. No off-site shuttle is needed for any of these brands.

Counter hours at Portland Airport (PWM) vary by brand. The typical operating windows are:

• Avis: Monday through Sunday, 7:00 AM to 12:00 AM (midnight)
• Budget: Monday through Sunday, 6:00 AM to 12:30 AM
• Enterprise: Monday through Sunday, 12:00 AM to 12:30 AM and 6:00 AM to 11:59 PM

After-hours returns are available at Portland Airport for all three brands via a key drop box located at each counter. For after-hours returns, park and lock the vehicle, place your keys and hire agreement in the drop box, and retain all your belongings and a copy of the agreement.

Enterprise may also allow after-hours pickup at Portland Airport; call the branch in advance to confirm. If your flight arrives outside counter hours, plan accordingly or contact your hire brand directly to arrange access. Hire companies at Portland Airport will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed.

At Portland Airport (PWM), the process from landing to driving away is generally efficient thanks to the compact, single-terminal layout. Here is a realistic breakdown:

• U.S. Customs and Border Protection (CBP) immigration: 30 to 90 minutes, depending on queue length and flight volume
• Baggage claim (carousels A, B, or C): 10 to 20 minutes
• Hire counter check-in with ID and reservation: 5 to 15 minutes
• Walk to vehicle in the adjacent lot or parking garage: 2 to 5 minutes

Total estimated time at Portland Airport is roughly 45 to 120 minutes or more, with immigration being the most variable factor. Unlike larger U.S. airports, Portland Airport has no automated people mover, tunnels, or off-terminal hire centre, so once you clear immigration and baggage claim, the path to your car is short and straightforward. Have your booking confirmation, driver’s licence, passport, and credit card ready to speed up the counter process.

There are no major interstate toll roads immediately surrounding Portland Airport (PWM) in Maine that would affect most renters on typical local routes. However, if you plan to drive beyond the immediate Portland area, you may encounter tolls on certain regional roads.

For renters driving from Portland Airport towards other parts of New England or crossing into neighbouring states, toll systems such as E-ZPass are widely used across the northeastern United States. Most hire vehicles at Portland Airport come equipped with an electronic toll device. At the counter you can choose between:

• An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day, depending on the brand)
• A pay-per-use option where actual toll charges plus administrative or processing fees are billed to your credit card after the hire

If you opt out of the hire company's toll programme, you can pay tolls manually at cash-accepting plazas where available, but many northeastern toll roads are cashless. Confirm your preferred option at the Portland Airport counter before signing the hire agreement to avoid unexpected charges.

To pick up your hire car at Portland Airport, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not a digital copy)
• A major credit card with your name printed on the card, in the main driver’s name, for the security deposit authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or proof of onward travel

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at Portland Airport. For licences in other non-English scripts or non-EU/EEA licences, an IDP is strongly recommended even if not strictly required. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at Portland Airport hire counters. Debit and prepaid cards are not accepted for the security deposit authorisation hold.

An International Driving Permit (IDP) is not always mandatory at Portland Airport, but it is strongly recommended in several situations.

An IDP is required at Portland Airport if your driver’s licence uses a non-Latin (non-Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian). In that case, the IDP serves as a certified translation and must be presented alongside your original licence. It cannot replace your licence on its own.

Even if your licence uses a Latin alphabet but is not in English and was not issued by an EU or EEA country, bringing an IDP to Portland Airport is recommended to avoid any issues at the counter.

Important practical notes:

• Obtain your IDP before travelling. U.S. issuers such as AAA only issue IDPs to U.S. licence holders, so you must get one in your home country before arriving at Portland Airport.
• Always carry both your original licence and the IDP together.
• The IDP is a translation document only and has no validity without the original licence.

Yes, a major credit card is required to hire a car at Portland Airport. The card must be a physical card with the main driver’s name printed on it and must have sufficient available credit to cover the security deposit authorisation at the time of collection.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit at Portland Airport hire counters. Even if you prepaid your booking online, you must still present a physical credit card at the counter.

Typical security deposit holds in the United States range from US$300 to US$400 for standard vehicles, though the exact amount at Portland Airport depends on the hire brand, vehicle class, and hire duration. The hold temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 working days to reflect the release.

Tips to avoid issues at Portland Airport:

• Notify your bank of your travel plans to prevent fraud blocks on the authorisation
• Bring a backup credit card in your name in case your primary card is declined
• Confirm the hold amount with the counter agent before signing

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to hires picked up at Portland Airport. You can get up to 5% of your total booking value back for tolls you pay during your hire period.

This is especially useful if you drive from Portland Airport into other parts of New England, where cashless toll roads using E-ZPass are common. Whether you pay tolls through the hire company's transponder programme or at a cash plaza, you can submit a claim after your hire ends.

To claim your Tolls Cashback after returning your Portland Airport hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

The refund is processed to the same payment method used for your booking and typically takes 7 to 10 working days after approval. Claims submitted more than 30 days after vehicle return are not accepted. Note that Tolls Cashback reimburses tolls you paid; it does not mean tolls are included in your booking price.

Rental vehicles picked up at Portland Airport come equipped with an electronic toll device, since cashless toll collection is standard across much of the northeastern United States. At the counter you will be offered two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day (varies by brand), covering all tolls during the hire with no per-toll charges
• Pay-per-use: you are billed the actual toll amount plus an administrative or processing fee per toll event, charged to your credit card after the hire ends

If you prefer to pay tolls manually at cash-accepting plazas, you can opt out of the hire company's programme at the Portland Airport counter. Inform the agent and ask them to deactivate the vehicle's default toll device to avoid duplicate charges.

Be aware that toll charges from your Portland Airport hire may appear on your credit card days or even weeks after you return the vehicle, as toll agencies process invoices in batches. Keep your hire agreement and any toll receipts to help resolve any disputes.

Yes, you can add an additional driver to your hire at Portland Airport. The additional driver must be present at the counter at the time of collection, show a valid driver’s licence (and an IDP if required), and sign the hire agreement. Drivers not listed on the agreement are not covered by the hire's protections.

Whether the additional driver fee is included or charged at the counter depends on your rate. If your booking confirmation states "Additional driver free of charge," the first extra driver is covered. Otherwise, standard daily fees apply at Portland Airport:

• Avis and Budget: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

For Avis, Budget, and Payless at Portland Airport, additional drivers must generally be at least 25 years old. If the additional driver is under 25, a young-driver surcharge may apply or the driver may not be accepted, depending on the brand's policy at that location. Always check your booking confirmation before arriving at Portland Airport to know what is included in your rate.

Yes, a young-driver surcharge applies at Portland Airport for renters between the ages of 21 and 24. The minimum age to hire without an additional fee is 25 at most U.S. locations, including Portland Airport.

Drivers aged 21 to 24 can still hire at Portland Airport but will pay a daily underage surcharge, and most vehicle classes are restricted. Typically, only smaller categories such as Economy, Compact, and Intermediate SUV are available to under-25 renters.

Maine is not one of the states (New York and Michigan) where hire companies are required by law to hire to drivers aged 18 and over, so the standard U.S. policy of 21 as the minimum age with a surcharge applies at Portland Airport.

One exception to note: certain Hola Car Rentals rates fulfilled by Avis or Budget waive the underage fee for the main driver aged 21 to 24 if the driver is a citizen or resident of Latin America or the Caribbean, the waiver is shown on the booking confirmation, and an eligible vehicle category is selected. Check your confirmation carefully before arriving at Portland Airport to confirm whether this exception applies to your booking.

When collecting a hire car at Portland Airport, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the hire at Portland Airport. Not all U.S. states require hire companies to include state-minimum liability by default, so confirming this cover is included or adding it is strongly recommended.

Key points to review before your Portland Airport collection:

• Check your booking confirmation to see which coverages are already included in your rate
• Confirm the deductible or excess amount for CDW or LDW on the hire agreement at the counter
• Only drivers named on the hire agreement are covered by these protections
• CDW and LDW do not cover tyres, undercarriage, roof, or personal belongings

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, and this benefit applies to hires starting at Portland Airport. It is designed to help in situations such as a medical emergency on the road, a breakdown on a remote Maine highway, or a flight cancellation affecting your trip.

Core benefits typically included are:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important limitations to know before your Portland Airport hire:

• This benefit does not apply to residents of the United States or Canada
• It does not cover pre-existing medical conditions
• It does not cover damage to the hire vehicle (that is CDW or LDW) or liability to third parties (that is LIS or SLI)
• Always check your booking confirmation for the exact terms and coverage limits that apply to your specific reservation