Car Hire at Columbus Airport

Hola Car Rentals is the only premium partner of the top car hire brands operating at Columbus Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip at Columbus Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Columbus Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Columbus Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Columbus Airport, follow the purple signs and look for the purple painted areas at the arrivals curb to board the consolidated hire car shuttle. The shuttle operates 24 hours a day, 7 days a week, so you can reach the hire facility regardless of your arrival time.

The shuttle takes you to the Hire Car Centre at 4106 International Gateway, Columbus, OH 43219, a 900,000 square foot consolidated facility that houses all major hire brands under one roof. Once inside, proceed to the hire counter on the first floor. Your vehicle will be waiting on the ready line outside the facility.

The consolidated design means there are no individual company shuttles to track down, which streamlines the process considerably after a long international flight.

Hire counters at Columbus Airport generally operate from 6:00 AM to 11:59 PM daily. Hours may vary slightly by brand, so confirm your specific company's schedule before arrival.

If you arrive outside standard hours, after-hours returns are available. The garage is staffed until approximately 2:00 AM, and again from 4:30 AM, to assist with late returns. For after-hours key drops at Columbus Airport, park and lock the vehicle, then place your completed contract and keys in the after-hours key drop box located at the front of the return lane next to the preferred booth.

If you are arriving on a flight that lands outside the 6:00 AM to 11:59 PM window, contact your hire company in advance to confirm pickup availability, as standard counter service may be limited during those hours.

Nine hire companies operate on-site at Columbus Airport, all housed within the same consolidated Hire Car Centre at 4106 International Gateway. The brands available include Avis, Budget, Enterprise, Hertz, National, Alamo, Dollar, and Thrifty, all of which are partner brands available through Hola Car Rentals.

Because all companies share one facility, you do not need to worry about finding separate shuttle stops or terminals for different brands. Simply board the consolidated shuttle from the purple-marked area at the arrivals curb and proceed to your brand's counter on the first floor of the Hire Car Centre.

Daily rates at Columbus Airport typically range from approximately US$39 to US$65 per day depending on vehicle class, dates, and the brand selected.

Yes, toll roads are relevant if you plan to drive beyond the Columbus area from Columbus Airport. Ohio's primary toll road is the Ohio Turnpike (I-76, I-80, I-90), a 241-mile east-west route connecting Indiana to Pennsylvania and passing near Toledo, Cleveland, and Akron.

The Ohio Turnpike accepts both E-ZPass (electronic transponder) and cash or credit card at plazas. Typical 2026 passenger vehicle tolls for the full westbound trip are approximately US$19 with E-ZPass or US$27.75 by cash or credit card. E-ZPass saves roughly 33% compared to cash rates.

Hire cars picked up at Columbus Airport do not come with a personal E-ZPass account. Your options are:

• Enroll in the hire company's toll programme (such as Enterprise TollPass or Avis e-Toll), which typically charges a daily fee of around US$4.95 per day plus actual tolls incurred
• Pay tolls manually at cash or credit card plazas where available
• Prepay tolls online through the Ohio Turnpike website before or during your trip

If you drive through a toll without paying or enrolling, the hire company will receive an unpaid toll notice and pass the charge to your card along with administrative fees and potential penalties. Ohio has no congestion charges or city-centre driving fees.

When collecting your hire car at Columbus Airport, bring all of the following physical documents:

• Your valid driver's licence (original, not a digital copy)
• Your passport
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
• Your booking confirmation or printed voucher
• Your round-trip flight itinerary, which some Columbus Airport counters request for verification

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.

All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted at the Columbus Airport hire counter. Debit and prepaid cards are not accepted for the security deposit hold.

At Columbus Airport, hire companies place a temporary authorisation hold on your credit card at pickup rather than charging you outright. For standard vehicles in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by hire brand, vehicle class, and season.

A few important points to keep in mind:

• The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days
• You must present a physical major credit card in the main driver's name with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Columbus Airport
• Premium or speciality vehicles may require a higher hold amount
• Notify your bank before travel to prevent the in-person authorisation from being flagged as suspicious

Bringing a backup credit card in your own name is always a good precaution in case your primary card is declined.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to tolls you pay during your Columbus Airport hire, including any Ohio Turnpike tolls if you travel east or west from Columbus.

The benefit reimburses the lesser of your actual toll costs or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25.

To claim after returning your vehicle at Columbus Airport:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Yes, drivers aged 21 to 24 are subject to a young driver surcharge at Columbus Airport. The minimum age to hire without a surcharge is 25.

Surcharge amounts vary by brand. At Columbus Airport, National and Enterprise charge US$25 per day for drivers aged 21 to 24. Rates at other brands may differ.

Drivers in the 21 to 24 age range at Columbus Airport are also restricted to certain vehicle classes. Generally, Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV categories are available. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be at least 25.

Drivers under 21 cannot hire at Columbus Airport under standard policies, except in New York and Michigan where state law sets a lower threshold.

If you are from Latin America or the Caribbean and are aged 21 to 24, certain Hola Car Rentals rates with Avis or Budget may waive the underage surcharge. Check your booking confirmation to see if this waiver is shown.

Hiring at Columbus Airport means your final bill will include several location-specific fees on top of the base rate. The main charges to be aware of are:

• Customer Facility Charge (CFC): US$6.50 per transaction per day, covering the cost of the consolidated Hire Car Centre at Columbus Airport
• City hire tax: US$4 per day, a Columbus-specific surcharge
• Off-airport hire car access fees: 10% of the operator's gross revenue at Columbus Airport

These fees are standard for Columbus Airport hires and are separate from your prepaid rate. Your booking confirmation will indicate which taxes and fees are included in your prepaid total and which are due at the counter under the section labelled as amounts payable at destination.

If your confirmation states that taxes and fees are included, you should not be billed separately for those items at the Columbus Airport counter. If you are charged for something not disclosed on your confirmation, the No Extra Charges© guarantee may apply.

Hires at Columbus Airport follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Columbus Airport Hire Car Centre.

When returning, refuel within approximately 10 miles of the Columbus Airport Hire Car Centre so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, the hire company may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee

For after-hours returns at Columbus Airport, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as documentation.

Yes, you can add an additional driver to your Columbus Airport hire, either as part of your rate or by paying a fee at the counter.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not listed, the daily fees at Columbus Airport are approximately:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

The additional driver must be present at the Columbus Airport counter at pickup with their own valid driver's licence. If their licence is not in a Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the vehicle without being listed on the agreement is not covered by the hire protections.

For Avis, Budget, and Payless at Columbus Airport, additional drivers must generally be at least 25 years old.

Coverage depends on the rate plan selected for your Columbus Airport hire. Here is what each type covers:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. In some U.S. states, a minimum level is included by law, but not all states require this. Hola Car Rentals strongly recommends adding supplemental liability coverage for Columbus Airport hires

CDW and LDW do not cover third parties, your own injuries, or your personal belongings. They also do not apply if the vehicle is driven by someone not listed on the hire agreement, or if the vehicle is used in a prohibited manner such as off-road driving.

Review your booking confirmation carefully to see which protections are included in your Columbus Airport rate and which are optional add-ons available at the counter.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to hires originating at Columbus Airport. However, this benefit is available only to travellers who are not residents or citizens of the United States or Canada.

If you are driving from Columbus Airport and experience a medical emergency, need legal assistance after an accident, or face a covered travel disruption, the assistance covers:

• Medical coverage for up to 5 passengers for non-pre-existing conditions and accidents
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To activate assistance, contact Terrawind 24 hours a day at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This benefit does not cover damage to the hire vehicle (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Check your Columbus Airport booking confirmation for the exact coverage terms and limits that apply to your reservation.