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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 4 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 2 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 yesterday
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 yesterday
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 13 hours ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."

About hiring a car with Budget in Miami

Budget's Miami operation runs entirely through the MIA Rental Car Centre at 3900 NW 25th Street — there are no downtown counters, so every pickup begins with the MIA Mover, a free automated train that departs from the third level of the main terminals and reaches the facility in roughly four minutes. Factor in immigration, baggage claim, and the walk to the MIA Mover station, and international arrivals should allow 90 to 180 minutes before reaching the Budget counter on the fourth level of the centre. Counter wait times typically run 30 to 60 minutes, so booking well in advance is worthwhile, particularly between December and April when demand is highest. Miami's expressways are fully cashless: Budget vehicles carry an e-Toll transponder, and any cashless toll lane use triggers toll charges plus a daily convenience fee — opting into an unlimited-use package is usually more economical if you plan to use highways regularly. Fuel in the Miami area runs around US$4 per gallon; refill before returning the car to avoid Budget's fuel service charge, which is typically two to three times the pump price. At pickup, Budget requires a credit card in the primary driver's name; the authorisation hold generally runs US$200 to US$500 depending on vehicle class. Drivers whose licences use a non-Latin script — Arabic, Chinese, Cyrillic, Japanese — must also present an International Driving Permit alongside their passport.

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Miami include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Miami, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Miami.

Will I face unexpected charges at the Budget counter in Miami when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Budget hire car at Miami International Airport?

All Budget hire car pickups at Miami International Airport (MIA) are handled at the Rental Car Centre (RCC), a dedicated facility separate from the terminals.

To reach the Budget counter from any terminal, follow these steps:

  • After baggage reclaim and immigration, take the lift or escalator to Level 3.
  • Follow the purple and magenta signs for "MIA Mover / Rental Car Centre" and use the moving walkways towards the MIA Mover station, located between the Dolphin and Flamingo garages.
  • Board the MIA Mover train, which is free and runs frequently. The journey takes approximately 4 minutes.
  • At the RCC, follow Budget signage to the counter on the upper levels. Vehicle bays are located below.

Total travel time from baggage reclaim to the Budget counter is typically 10 to 15 minutes under normal conditions. The RCC is open 24 hours, though some Budget counter hours may be limited between approximately 11 p.m. and 5 a.m. Confirm hours before a late-night arrival in Miami.

Are there toll roads near Miami and how do they work with a Budget hire?

Yes, Miami has several toll roads and almost all of them are fully cashless, meaning there are no cash booths on most expressways.

Common toll roads you may encounter during your Miami hire include the Florida Turnpike, I-95 Express lanes, and other South Florida expressways. Estimated toll costs in the Miami area range from approximately US$5 to US$20 per day depending on your route.

Your Budget vehicle in Miami will include an electronic toll device or a plate-based billing system. At the Budget counter you will typically have two options:

  • Unlimited toll package: approximately US$6.95 per day (capped at US$34.75 per month) for Budget in Miami, covering all tolls during your hire period.
  • Pay per use: if you decline the package, Budget will charge the actual toll amount plus daily or administrative processing fees to your credit card. Some charges may appear days or weeks after you return the vehicle.

You may also opt out and use your own visitor toll pass, such as Florida's SunPass or E-PASS. If you do, inform the Budget counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

What documents do I need to pick up a Budget hire car in Miami?

To pick up your Budget hire car in Miami, you must bring the following physical documents. Digital copies are not accepted at the counter.

  • Valid driving licence (original, unexpired, physical card) in the main driver's name.
  • International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original licence.
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
  • Passport or valid government-issued photo ID.
  • Your booking confirmation showing Budget as the partner brand.
  • Round-trip flight or cruise tickets (required for visitors arriving from abroad).

At the Budget counter in Miami, all named drivers must be present and show a valid licence. If any driver's licence is not in English and does not use a Latin alphabet, an IDP is mandatory. Ensure all names match across your licence, passport, and credit card to avoid issues at pickup.

Can I get a Tolls Cashback benefit on my Budget hire in Miami?

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Miami hire.

Miami has cashless toll roads including the Florida Turnpike and I-95 Express lanes, so toll costs can add up quickly. This benefit helps offset those expenses regardless of whether you use the Budget toll programme or pay tolls another way.

To claim your cashback after returning your Budget vehicle in Miami:

  • Email [email protected] within 30 days of returning the vehicle.
  • Use the subject line: Tolls Cashback - followed by your confirmation number (for example, Tolls Cashback - HOLA1000000).
  • Attach your hire agreement, a toll invoice or statement showing charges paid, and your booking confirmation.
  • Include your full name, travel dates, and the last 4 digits of the card used for the booking.

Example: if your Budget booking total is US$400, the 5% cap is US$20. If you paid US$14 in Miami tolls, you receive US$14 back. If you paid US$30, you receive US$20 (the cap). Refunds are issued to your original payment method within 7 to 10 working days after approval.

How much is the security deposit for a Budget hire car in Miami?

When you pick up your Budget hire car in Miami, a temporary authorisation hold will be placed on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.

For Budget hires in the United States, including Miami, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can be higher for premium or speciality vehicles, and may also vary by season or specific location.

Important requirements for the deposit at the Budget counter in Miami:

  • You must present a physical, major credit card with the driver's name printed on the card, in the main driver's name. Virtual, prepaid, and debit cards are not accepted.
  • Your card must have sufficient available credit to cover the hold plus any expected charges.
  • Notify your bank before travelling to Miami to prevent fraud blocks on the in-person authorisation.

After you return the Budget vehicle, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 working days. Bringing a backup credit card in your name is always a good precaution.

Can a driver under 25 hire a Budget car in Miami?

Yes, drivers aged 21 to 24 can hire a Budget car in Miami, but a young-driver surcharge (also called an underage fee) will apply and certain vehicle classes are restricted.

In Florida, Budget follows the standard U.S. policy where 25 is the age at which no surcharge applies. Drivers aged 21 to 24 will be charged a daily young-driver fee at the Miami counter. Most premium, full-size, luxury, and speciality vehicle classes are restricted to drivers aged 25 and older.

If you are aged 21 to 24 and from Latin America or the Caribbean, there is a specific exception available on eligible Budget rates booked through Hola Car Rentals. When this exception applies:

  • The underage fee is waived for the main driver only.
  • Your booking confirmation must explicitly state that the underage fee is waived.
  • You must present a passport or government ID proving Latin American or Caribbean nationality or residency at the Miami Budget counter.
  • Only eligible vehicle categories apply: Economy, Compact, Medium Sedan, Standard Sedan, Compact SUV, and Medium SUV.

Additional drivers aged 21 to 24 are not covered by this exception and may be charged the underage fee or denied at the Miami Budget counter.

What is the fuel policy for Budget hires in Miami?

Budget hires in Miami follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Miami Budget hire:

  • At pickup, check the fuel gauge with the Budget agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
  • During your hire, use the correct fuel type. Wrong-fuel incidents are not covered and may generate additional charges.
  • Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
  • Keep your final fuel receipt showing the date, time, and station address.

If you return the Budget vehicle in Miami with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee. The Budget counter in Miami may also offer an optional prepaid fuel plan at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value.

Does my Budget hire in Miami include travel assistance if something goes wrong on the road?

Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can be useful if an incident occurs while driving in Miami or on Florida highways.

This benefit covers up to 5 passengers and typically includes:

  • Travel insurance with medical cover for accidents and non-pre-existing illnesses.
  • Legal assistance in case of a road accident.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

If you need assistance during your Miami Budget hire, contact Terrawind 24 hours a day, 7 days a week. Call +1 888 980 9992 (toll-free) or reach them via WhatsApp at +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

Important: this Travel Assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Budget hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and coverage limits that apply to your Miami hire.

Can I add an additional driver to my Budget hire in Miami?

Yes, you can add an additional driver to your Budget hire in Miami, either as an included benefit or for a fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, Budget in Miami charges approximately US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes.

Requirements for adding an additional driver at the Budget counter in Miami:

  • The additional driver must be physically present at pickup to show a valid driving licence and sign the hire agreement.
  • For Budget in Miami, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be charged the underage fee or may not be accepted.
  • The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet.
  • Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover.

If you need to add a driver after pickup, visit a Budget branch in Miami to update the agreement. Phone or chat requests alone are generally not sufficient to add a driver to an active contract.

Can I pick up a Budget car in Miami and return it to a different city?

Yes, one-way hires are available with Budget in Miami, but a drop-off fee may apply depending on your return location.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. Some routes from Miami to nearby Florida cities may not incur a fee, while longer or cross-state routes typically do. For example, a route from Miami (MIA) to Orlando (MCO) may not carry a drop-off fee due to the relatively short distance, but this is route-dependent and not guaranteed.

How to check if a drop-off fee applies to your Budget one-way hire from Miami:

  • During the booking process, select your different return location. The system will display any applicable drop-off fee on the rate details page under the "To pay at destination" section.
  • Review your booking confirmation, which will also list the fee if one applies.
  • At the Budget counter in Miami, verify the fee matches your confirmation before signing.

The drop-off fee cannot be pre-paid and is not covered by No Extra Charges© Coverage unless it was not disclosed during booking. Cross-border one-way hires (for example, returning to another country) are often restricted or require prior approval from Budget.

What insurance options should I consider for a Budget hire in Miami?

When renting a Budget vehicle in Miami, two main types of coverages are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the Budget hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving in Miami. In Florida, not all hire situations automatically include state-minimum liability cover, so this is an important add-on to consider. Adding Liability Insurance Supplementary (up to US$300,000) is strongly recommended for driving in the Miami area.

Key points to review before your Budget pickup in Miami:

  • Check your booking confirmation to see which coverages are already included in your rate.
  • CDW/LDW and LIS/ALI/SLI are separate protections. You may need both.
  • Coverages apply only to drivers listed on the Budget hire agreement. Add all drivers at the counter.
  • Driving outside permitted areas or in breach of the hire agreement can void cover.

If an incident occurs during your Miami hire, prioritise safety, contact local authorities if needed, and notify Budget immediately using the number on your confirmation.

Can I use my own SunPass or toll transponder in a Budget hire car in Miami?

Yes, you can use your own SunPass or another Florida-compatible toll transponder in your Budget hire car in Miami, but you must take a specific step at the counter to avoid being charged twice.

Miami's toll roads, including the Florida Turnpike and I-95 Express lanes, use SunPass and E-PASS as the primary electronic toll systems. All Budget hire vehicles in Miami come equipped with a built-in toll device or plate-based billing system that activates automatically when you drive through a cashless gantry.

To use your own transponder without incurring duplicate charges:

  • Inform the Budget counter agent in Miami at pickup that you have your own toll transponder.
  • Ask the agent to deactivate the vehicle's default toll device before you leave the lot.
  • Keep your transponder account statements for the hire period as documentation.

If you do not bring your own transponder, you can either purchase the Budget unlimited toll package in Miami (approximately US$6.95 per day, capped at US$34.75 per month) or pay per use, where Budget charges the actual toll amount plus administrative fees after your hire ends. Remember that Tolls Cashback of up to 5% of your booking total is available regardless of which toll payment method you choose.

What happens if my Budget hire car in Miami breaks down?

If your Budget hire car breaks down in Miami or anywhere in Florida, you have two sources of support available depending on your booking.

For roadside assistance related to the Budget vehicle itself, such as a flat tyre, dead battery, or mechanical failure, contact Budget's roadside assistance line directly. The number is printed on your hire agreement. Budget is part of the Avis group, so the Avis/Budget/Payless roadside assistance line covers your Miami hire. Basic roadside assistance is typically included with your hire, though premium services may carry an additional fee.

If your booking includes Travel Assistance through Terrawind Global Protection, you also have access to broader support including medical cover and legal assistance in case of an accident on Miami roads or Florida highways. To reach Terrawind:

  • Call +1 888 980 9992 (toll-free, available 24 hours a day, 7 days a week).
  • WhatsApp: +1 208 910 1001.
  • Email: [email protected].

Have your Hola Car Rentals confirmation number ready when you contact either service. Note that Travel Assistance does not apply to residents of the United States or Canada, and it does not cover damage to the Budget vehicle itself. Always review your confirmation to confirm which services are active for your Miami hire.

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