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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 4 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 4 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 3 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 2 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 2 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 1 week ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 5 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 4 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 3 days ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 3 days ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 2 days ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."
Bj Virtue
Bj Virtue
5 4 hours ago
"Booking was very easy, excited to cruise around on our holiday"

Frequently Asked Questions

What does my Hola Car Rentals booking with Budget in Florida include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Florida, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Florida.

Will I face unexpected charges at the Budget counter in Florida when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Florida are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Florida charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Are Florida toll roads cashless and how does Budget handle them?

Yes, almost all toll roads in Florida are cashless, and Budget hire vehicles come equipped with an electronic toll device or plate-based billing system to handle them automatically.

When you pick up your Budget vehicle in Florida, you will typically have two options at the counter:

  • Unlimited toll package: approximately US$6.95 per day (capped at US$34.75 per month) when tolls are incurred, covering all toll usage during your hire
  • Pay per use: the actual toll amount plus daily or administrative processing fees billed to your credit card after the hire

If you opt out of the Budget toll programme, tolls are captured via Toll-by-Plate, where cameras photograph your licence plate and the charges are passed to you with added fees. Common Florida toll roads include SR-528, SR-417, and SR-408 around Orlando, the Florida Turnpike and I-95 Express near Miami, and the Selmon Expressway in Tampa. Estimated daily toll costs range from US$3 to US$20 depending on your route.

You may also purchase your own Florida visitor toll pass. If you do, inform the Budget counter agent so they can deactivate the vehicle's default device and prevent duplicate charges. Note that toll charges sometimes appear on your card days or weeks after the hire ends, as toll agencies process invoices in batches.

Where is the Budget pickup counter at Orlando International Airport (MCO) in Florida?

At Orlando International Airport (MCO) in Florida, the Budget counter is located at 1 Jeff Fuqua Blvd and operates 24 hours a day, so late arrivals are not a problem.

If you are enrolled in Budget Fastbreak, your keys will be waiting in the vehicle at your assigned parking space in the hire car facility, and you can proceed directly there without stopping at the counter. When booking, add your flight number to the reservation so the system can track your arrival.

For standard pickups, follow the Car Hire signs inside the terminal to reach the Budget counter. A key drop box is also available at MCO for after-hours returns, though you remain liable for the vehicle until staff process the return the next business day. Before leaving the lot, take photos of the car's condition and note the fuel level recorded on your hire agreement.

What documents do I need to pick up a Budget hire car in Florida?

To collect your Budget hire car in Florida, you must present the following physical documents at the counter:

  • A valid, unexpired driver’s licence in the main driver’s name (physical original, not digital)
  • A passport or valid government-issued photo ID
  • A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for visitors from abroad)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Florida Budget locations.

Debit cards and prepaid cards are not accepted for the security deposit hold at Budget counters in Florida. Even if you prepaid your booking, you must still present a physical major credit card at pickup. All documents must be physical originals; digital copies shown on a phone will not be accepted.

Does Hola Car Rentals offer toll cashback for Budget rentals in Florida?

Yes, all Hola Car Rentals bookings, including Budget hires in Florida, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Florida has an extensive network of cashless toll roads, including the Florida Turnpike, SR-417, SR-528, and I-95 Express lanes, so toll costs can add up quickly. The cashback benefit helps offset those expenses.

To claim your Tolls Cashback after your Florida Budget hire:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
  • Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. For example, if your Budget Florida booking total is US$400, the maximum cashback is US$20; if you paid US$14 in tolls, you receive US$14 back.

How does the Budget pickup process work at Fort Lauderdale Airport (FLL) in Florida?

At Fort Lauderdale-Hollywood International Airport (FLL) in Florida, the Budget hire car counter is located at 600 Terminal Dr inside the Rental Car Centre, and it operates 24 hours a day.

To reach the Rental Car Centre from the terminals, take the free shuttle bus that runs every 5 to 10 minutes from the designated shuttle stops outside baggage claim. Follow the Car Hire Shuttle signs to find the correct stop.

If you are a Budget Fastbreak member, proceed directly to the Fastbreak line or kiosk inside the Rental Car Centre. After collecting your vehicle, record the mileage and fuel level, then drop the details in the Fastbreak box if applicable. Your hire agreement will be mailed within 48 hours.

For after-hours returns at FLL, use the key drop box at the counter. Keep in mind that you remain responsible for the vehicle until staff process the return. Always take photos of the car's condition and keep your fuel receipt before dropping the keys.

What is the security deposit amount for a Budget hire in Florida?

When picking up a Budget hire in Florida, a temporary authorisation hold is placed on your credit card at the counter. For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, though the exact amount varies by Budget location, vehicle class, and season.

A few important points to keep in mind for your Florida Budget hire:

  • The hold is not a charge; it temporarily reduces your available credit until your bank releases it after the hire ends
  • Banks can take up to 15 business days to reflect the release, sometimes longer
  • Premium or speciality vehicles may require a higher hold amount
  • Only a physical major credit card with the driver’s name printed on the card is accepted; debit cards and prepaid cards are not permitted for the deposit

To avoid issues at the Budget counter in Florida, notify your bank of your travel plans in advance to prevent fraud blocks on in-person authorisations. Bringing a backup credit card in your name is also recommended in case your primary card is declined. Even if you prepaid your booking online, you must still present a physical credit card at pickup for the hold.

Is there a young driver surcharge for Budget rentals in Florida for drivers under 25?

Yes, Budget charges a young-renter surcharge in Florida for drivers aged 21 to 24. The standard fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period.

In Florida, as in most U.S. states, the minimum age to hire without an underage fee is 25. Drivers aged 21 to 24 can hire but will pay the daily surcharge and face restrictions on certain vehicle classes. Categories such as full-size, SUV, premium, luxury, convertible, and minivan are typically reserved for renters aged 25 and older.

There is one notable exception for Budget hires in Florida: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates fulfilled by Budget may waive the underage fee for the main driver. To qualify, the waiver must be explicitly shown on your Hola Car Rentals confirmation, and the vehicle must belong to an eligible category such as economy, compact, medium sedan, standard sedan, compact SUV, or medium SUV. This exception does not apply to travellers from Europe, Asia, or other regions.

If the Budget counter in Florida charges the underage fee incorrectly when your confirmation shows it is waived, complete the hire, keep all paperwork, and contact Hola Car Rentals support afterwards.

What insurance coverage do I need for a Budget hire in Florida?

When hiring a Budget vehicle in Florida, two main types of coverages are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Budget hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Budget vehicle in Florida. Some U.S. states require hire companies to include state-minimum liability, but not all do. Florida renters are strongly encouraged to add Liability Insurance Supplementary (up to US$300,000) to their booking for adequate protection.

Common exclusions across both coverages include:

  • Prohibited use such as off-road driving, DUI, or reckless driving
  • Drivers not listed on the hire agreement
  • Late or missing incident reports
  • Tires, undercarriage, and roof damage (unless a specific add-on is purchased)

Always verify which coverages appear on your booking confirmation and review the hire agreement at the Budget counter in Florida before signing.

Does travel assistance come with my Budget hire booking in Florida?

Yes, most Hola Car Rentals bookings, including Budget hires in Florida, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.

If you are driving a Budget hire in Florida and experience a medical emergency, a highway breakdown, or another covered incident, the travel assistance programme can help. Core benefits typically include:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach the 24/7 assistance line, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your full name and Hola Car Rentals confirmation number ready when you call.

This coverage does not replace CDW/LDW for damage to the Budget vehicle or LIS/ALI/SLI for third-party liability. It also does not cover pre-existing medical conditions. Always check your specific booking confirmation for the exact terms, limits, and exclusions that apply to your Florida hire.

What is the fuel policy for Budget hire cars in Florida?

Budget hires in Florida follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To protect yourself from incorrect fuel charges at your Florida Budget location:

  • Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
  • Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Budget vehicle in Florida with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Some Budget counter locations in Florida may offer an optional Prepaid Fuel plan. If you accept it, you pay for a full tank upfront and any unused fuel is generally non-refundable, so it is only worthwhile if you expect to return the car nearly empty. The standard Full-to-Full policy is usually the better value for most renters.

Can I add an additional driver to my Budget hire in Florida?

Yes, you can add an additional driver to your Budget hire in Florida, either as part of your rate or by paying a fee at the counter.

If your Hola Car Rentals confirmation explicitly states that an additional driver is included or free of charge, the first extra driver is covered at no cost. If it is not included, Budget charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the hire period.

Requirements for adding an additional driver at the Budget counter in Florida:

  • The additional driver must be present at pickup with a valid, unexpired driver’s licence
  • They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
  • For Budget in Florida, additional drivers must generally be at least 25 years old; drivers aged 21 to 24 may be charged the underage fee or may not be accepted depending on location rules
  • Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Budget hire agreement in Florida are covered by protections such as CDW/LDW and liability cover. If someone drives who is not named on the contract, those protections may be void and additional charges could apply.

What are the counter hours for Budget locations in Florida and what happens if I arrive late?

Budget counter hours in Florida vary by location. Major airport counters such as Orlando International (MCO) and Fort Lauderdale-Hollywood International (FLL) operate 24 hours a day. Smaller locations have more limited hours; for example, Southwest Florida International Airport in Fort Myers (RSW) is open Sunday through Saturday from 5:00 AM to 12:30 AM, while downtown and city locations typically operate Monday through Friday from 7:00 AM to 6:00 PM with reduced weekend hours.

If your flight is delayed and you arrive later than your scheduled Budget pickup time in Florida:

  • If the delay is less than 24 hours from the original pickup time, Budget will hold your reservation, provided you arrive during service hours
  • If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email, as changes are not guaranteed

For after-hours returns at Florida Budget locations, key drop boxes are available at many sites including MCO, FLL, and RSW. When using a key drop, park and lock the vehicle, drop the keys and contract in the box, and take all your belongings. Be aware that you remain financially responsible for the Budget vehicle until staff process the return the following business day.

Can I pick up a Budget car in Florida and return it to a different city?

Yes, Budget offers one-way hires in Florida, allowing you to pick up a vehicle at one location and return it to a different city or airport. However, a drop-off fee may apply depending on the specific route.

Budget has over 140 locations across Florida, from Pensacola in the panhandle to Key West in the south, including major airports such as Orlando (MCO), Miami (MIA), Fort Lauderdale (FLL), Tampa, Fort Myers (RSW), and Daytona Beach, as well as downtown city locations. This wide coverage makes one-way hires practical for many Florida itineraries.

Key things to know about one-way Budget hires in Florida:

  • The drop-off fee is route-specific and varies by distance, vehicle class, and season
  • Some short routes, such as Miami Airport to Orlando Airport, may not incur a drop-off fee at all
  • The fee is listed under the "To pay at destination" section during the Hola Car Rentals booking process and on your confirmation
  • This fee cannot be prepaid and is not covered by No Extra Charges© Coverage unless it was not disclosed on your confirmation
  • Cross-border one-ways, such as driving a Florida Budget hire into another country, are generally restricted or require prior authorisation

Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Florida Budget route before finalising your reservation.

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