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Frequently Asked Questions
What does my Hola Car Rentals booking with Budget in Florida include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Florida, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Florida.
Will I face unexpected charges at the Budget counter in Florida when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Florida are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Florida charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are Florida toll roads cashless and how does Budget handle them?
Yes, almost all toll roads in Florida are cashless, and Budget hire vehicles come equipped with an electronic toll device or plate-based billing system to handle them automatically.
When you pick up your Budget vehicle in Florida, you will typically have two options at the counter:
- Unlimited toll package: approximately US$6.95 per day (capped at US$34.75 per month) when tolls are incurred, covering all toll usage during your hire
- Pay per use: the actual toll amount plus daily or administrative processing fees billed to your credit card after the hire
If you opt out of the Budget toll programme, tolls are captured via Toll-by-Plate, where cameras photograph your licence plate and the charges are passed to you with added fees. Common Florida toll roads include SR-528, SR-417, and SR-408 around Orlando, the Florida Turnpike and I-95 Express near Miami, and the Selmon Expressway in Tampa. Estimated daily toll costs range from US$3 to US$20 depending on your route.
You may also purchase your own Florida visitor toll pass. If you do, inform the Budget counter agent so they can deactivate the vehicle's default device and prevent duplicate charges. Note that toll charges sometimes appear on your card days or weeks after the hire ends, as toll agencies process invoices in batches.
Where is the Budget pickup counter at Orlando International Airport (MCO) in Florida?
At Orlando International Airport (MCO) in Florida, the Budget counter is located at 1 Jeff Fuqua Blvd and operates 24 hours a day, so late arrivals are not a problem.
If you are enrolled in Budget Fastbreak, your keys will be waiting in the vehicle at your assigned parking space in the hire car facility, and you can proceed directly there without stopping at the counter. When booking, add your flight number to the reservation so the system can track your arrival.
For standard pickups, follow the Car Hire signs inside the terminal to reach the Budget counter. A key drop box is also available at MCO for after-hours returns, though you remain liable for the vehicle until staff process the return the next business day. Before leaving the lot, take photos of the car's condition and note the fuel level recorded on your hire agreement.
What documents do I need to pick up a Budget hire car in Florida?
To collect your Budget hire car in Florida, you must present the following physical documents at the counter:
- A valid, unexpired driver’s licence in the main driver’s name (physical original, not digital)
- A passport or valid government-issued photo ID
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from abroad)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Florida Budget locations.
Debit cards and prepaid cards are not accepted for the security deposit hold at Budget counters in Florida. Even if you prepaid your booking, you must still present a physical major credit card at pickup. All documents must be physical originals; digital copies shown on a phone will not be accepted.
Does Hola Car Rentals offer toll cashback for Budget rentals in Florida?
Yes, all Hola Car Rentals bookings, including Budget hires in Florida, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Florida has an extensive network of cashless toll roads, including the Florida Turnpike, SR-417, SR-528, and I-95 Express lanes, so toll costs can add up quickly. The cashback benefit helps offset those expenses.
To claim your Tolls Cashback after your Florida Budget hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. For example, if your Budget Florida booking total is US$400, the maximum cashback is US$20; if you paid US$14 in tolls, you receive US$14 back.
How does the Budget pickup process work at Fort Lauderdale Airport (FLL) in Florida?
At Fort Lauderdale-Hollywood International Airport (FLL) in Florida, the Budget hire car counter is located at 600 Terminal Dr inside the Rental Car Centre, and it operates 24 hours a day.
To reach the Rental Car Centre from the terminals, take the free shuttle bus that runs every 5 to 10 minutes from the designated shuttle stops outside baggage claim. Follow the Car Hire Shuttle signs to find the correct stop.
If you are a Budget Fastbreak member, proceed directly to the Fastbreak line or kiosk inside the Rental Car Centre. After collecting your vehicle, record the mileage and fuel level, then drop the details in the Fastbreak box if applicable. Your hire agreement will be mailed within 48 hours.
For after-hours returns at FLL, use the key drop box at the counter. Keep in mind that you remain responsible for the vehicle until staff process the return. Always take photos of the car's condition and keep your fuel receipt before dropping the keys.
What is the security deposit amount for a Budget hire in Florida?
When picking up a Budget hire in Florida, a temporary authorisation hold is placed on your credit card at the counter. For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, though the exact amount varies by Budget location, vehicle class, and season.
A few important points to keep in mind for your Florida Budget hire:
- The hold is not a charge; it temporarily reduces your available credit until your bank releases it after the hire ends
- Banks can take up to 15 business days to reflect the release, sometimes longer
- Premium or speciality vehicles may require a higher hold amount
- Only a physical major credit card with the driver’s name printed on the card is accepted; debit cards and prepaid cards are not permitted for the deposit
To avoid issues at the Budget counter in Florida, notify your bank of your travel plans in advance to prevent fraud blocks on in-person authorisations. Bringing a backup credit card in your name is also recommended in case your primary card is declined. Even if you prepaid your booking online, you must still present a physical credit card at pickup for the hold.
Is there a young driver surcharge for Budget rentals in Florida for drivers under 25?
Yes, Budget charges a young-renter surcharge in Florida for drivers aged 21 to 24. The standard fee is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the hire period.
In Florida, as in most U.S. states, the minimum age to hire without an underage fee is 25. Drivers aged 21 to 24 can hire but will pay the daily surcharge and face restrictions on certain vehicle classes. Categories such as full-size, SUV, premium, luxury, convertible, and minivan are typically reserved for renters aged 25 and older.
There is one notable exception for Budget hires in Florida: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates fulfilled by Budget may waive the underage fee for the main driver. To qualify, the waiver must be explicitly shown on your Hola Car Rentals confirmation, and the vehicle must belong to an eligible category such as economy, compact, medium sedan, standard sedan, compact SUV, or medium SUV. This exception does not apply to travellers from Europe, Asia, or other regions.
If the Budget counter in Florida charges the underage fee incorrectly when your confirmation shows it is waived, complete the hire, keep all paperwork, and contact Hola Car Rentals support afterwards.
What insurance coverage do I need for a Budget hire in Florida?
When hiring a Budget vehicle in Florida, two main types of coverages are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Budget hire vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Budget vehicle in Florida. Some U.S. states require hire companies to include state-minimum liability, but not all do. Florida renters are strongly encouraged to add Liability Insurance Supplementary (up to US$300,000) to their booking for adequate protection.
Common exclusions across both coverages include:
- Prohibited use such as off-road driving, DUI, or reckless driving
- Drivers not listed on the hire agreement
- Late or missing incident reports
- Tires, undercarriage, and roof damage (unless a specific add-on is purchased)
Always verify which coverages appear on your booking confirmation and review the hire agreement at the Budget counter in Florida before signing.
Does travel assistance come with my Budget hire booking in Florida?
Yes, most Hola Car Rentals bookings, including Budget hires in Florida, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. However, this benefit does not apply to residents of the United States or Canada.
If you are driving a Budget hire in Florida and experience a medical emergency, a highway breakdown, or another covered incident, the travel assistance programme can help. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the 24/7 assistance line, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your full name and Hola Car Rentals confirmation number ready when you call.
This coverage does not replace CDW/LDW for damage to the Budget vehicle or LIS/ALI/SLI for third-party liability. It also does not cover pre-existing medical conditions. Always check your specific booking confirmation for the exact terms, limits, and exclusions that apply to your Florida hire.
What is the fuel policy for Budget hire cars in Florida?
Budget hires in Florida follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To protect yourself from incorrect fuel charges at your Florida Budget location:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Budget vehicle in Florida with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Some Budget counter locations in Florida may offer an optional Prepaid Fuel plan. If you accept it, you pay for a full tank upfront and any unused fuel is generally non-refundable, so it is only worthwhile if you expect to return the car nearly empty. The standard Full-to-Full policy is usually the better value for most renters.
Can I add an additional driver to my Budget hire in Florida?
Yes, you can add an additional driver to your Budget hire in Florida, either as part of your rate or by paying a fee at the counter.
If your Hola Car Rentals confirmation explicitly states that an additional driver is included or free of charge, the first extra driver is covered at no cost. If it is not included, Budget charges US$13 per hire day plus taxes, with a maximum of US$65 plus taxes for the hire period.
Requirements for adding an additional driver at the Budget counter in Florida:
- The additional driver must be present at pickup with a valid, unexpired driver’s licence
- They must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
- For Budget in Florida, additional drivers must generally be at least 25 years old; drivers aged 21 to 24 may be charged the underage fee or may not be accepted depending on location rules
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Budget hire agreement in Florida are covered by protections such as CDW/LDW and liability cover. If someone drives who is not named on the contract, those protections may be void and additional charges could apply.
What are the counter hours for Budget locations in Florida and what happens if I arrive late?
Budget counter hours in Florida vary by location. Major airport counters such as Orlando International (MCO) and Fort Lauderdale-Hollywood International (FLL) operate 24 hours a day. Smaller locations have more limited hours; for example, Southwest Florida International Airport in Fort Myers (RSW) is open Sunday through Saturday from 5:00 AM to 12:30 AM, while downtown and city locations typically operate Monday through Friday from 7:00 AM to 6:00 PM with reduced weekend hours.
If your flight is delayed and you arrive later than your scheduled Budget pickup time in Florida:
- If the delay is less than 24 hours from the original pickup time, Budget will hold your reservation, provided you arrive during service hours
- If the delay exceeds 24 hours, contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email, as changes are not guaranteed
For after-hours returns at Florida Budget locations, key drop boxes are available at many sites including MCO, FLL, and RSW. When using a key drop, park and lock the vehicle, drop the keys and contract in the box, and take all your belongings. Be aware that you remain financially responsible for the Budget vehicle until staff process the return the following business day.
Can I pick up a Budget car in Florida and return it to a different city?
Yes, Budget offers one-way hires in Florida, allowing you to pick up a vehicle at one location and return it to a different city or airport. However, a drop-off fee may apply depending on the specific route.
Budget has over 140 locations across Florida, from Pensacola in the panhandle to Key West in the south, including major airports such as Orlando (MCO), Miami (MIA), Fort Lauderdale (FLL), Tampa, Fort Myers (RSW), and Daytona Beach, as well as downtown city locations. This wide coverage makes one-way hires practical for many Florida itineraries.
Key things to know about one-way Budget hires in Florida:
- The drop-off fee is route-specific and varies by distance, vehicle class, and season
- Some short routes, such as Miami Airport to Orlando Airport, may not incur a drop-off fee at all
- The fee is listed under the "To pay at destination" section during the Hola Car Rentals booking process and on your confirmation
- This fee cannot be prepaid and is not covered by No Extra Charges© Coverage unless it was not disclosed on your confirmation
- Cross-border one-ways, such as driving a Florida Budget hire into another country, are generally restricted or require prior authorisation
Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Florida Budget route before finalising your reservation.
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