Budget Car Hire
in Alberta

Hola Car Rentals is a premium partner of the leading car hire companies in Alberta, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Alberta.

No. With Hola Car Rentals, all costs and charges for your booking in Alberta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Alberta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads anywhere in Alberta, so Budget renters will not encounter any toll charges, transponder fees, or cashless toll systems during their hire.

Unlike many other Canadian provinces or U.S. states, Alberta has no toll highways, no congestion charges, and no emissions zones. You can drive on any road in the province, including major routes like Deerfoot Trail in Calgary or the QEII Highway between Calgary and Edmonton, without any toll-related costs.

This means you will not need to enrol in a toll programme, purchase a daily toll pass, or worry about post-hire toll invoices on your Budget hire in Alberta.

If your trip takes you into neighbouring provinces that do have toll roads, keep your receipts. Hola Car Rentals includes Tolls Cashback on all bookings, reimbursing up to 5% of your total booking value for tolls paid during the hire period.

Budget operates 27 hire locations across Alberta, making it one of the most widely available hire brands in the province.

Locations are spread across major cities and destinations, including:

• Calgary, including Calgary International Airport (YYC) and off-airport sites such as 3328 26th St NE
• Edmonton, including Edmonton City Centre Mall (downtown), Calgary Trail South, and Roper Road
• Banff, at Cascade Plaza on 317 Banff Ave
• Fort McMurray, in northern Alberta
• Jasper, with dedicated Budget locations

Budget offers both airport and centre or off-airport options in Alberta. Airport locations typically carry larger vehicle selections, whilst off-airport Budget sites in city centres or resort towns like Banff may offer more convenient access if you are not arriving by plane.

When booking, confirm which Alberta location best matches your arrival point and travel plans, as counter hours and vehicle availability can vary between sites.

Budget counter hours in Alberta vary by location, and some sites have limited or reduced hours, especially on weekends and holidays.

Known hours for select Alberta Budget locations include:

• Banff Cascade Plaza (317 Banff Ave): Monday to Saturday 8:00 AM to 4:00 PM; Sunday 8:00 AM to 12:00 PM
• Edmonton Calgary Trail South: Monday to Friday 7:30 AM to 6:00 PM; Saturday 8:00 AM to 3:00 PM; Sunday 9:00 AM to 2:00 PM. This location closes on major holidays such as Christmas and New Year's Day
• Edmonton City Centre Mall: Hours vary and are reduced on holidays such as Labour Day (10:00 AM to 3:00 PM) and closed on New Year's Day

Hours at Calgary International Airport (YYC) and other Alberta Budget sites may differ. Always verify the specific hours for your pickup location on your booking confirmation before you travel, as holiday schedules can change without prior notice.

If you are arriving outside counter hours, check whether your Alberta Budget location offers an after-hours key drop arrangement, as some sites do provide this option.

Yes, select Budget locations in Alberta do offer after-hours vehicle return options, though the process varies by site.

Known after-hours return procedures at Alberta Budget locations include:

• Banff Cascade Plaza: After-hours returns go to the Cascade Shops Parking Garage, located behind the complex on Marten Street between Wolf and Elk Streets. Drive through the automatic doors, park and lock the vehicle, then drop the keys and rental contract in the key drop box next to the mall entrance. Take all personal belongings with you
• Edmonton City Centre Mall: Enter the City Centre West Parkade from 103rd Street NW and follow Budget directional arrows to the heated lower level. Lock the vehicle and use the after-hours key drop box. Take all personal belongings with you

Not all Budget locations in Alberta have confirmed after-hours arrangements. If your pickup or return falls outside standard counter hours, review your rental agreement carefully for site-specific instructions, or contact the Budget location directly before your hire begins.

Keep in mind that liability for the vehicle may remain with you until the counter formally checks it in the following business day.

To pick up a Budget hire car in Alberta, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name (physical card, not digital)
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets if you are visiting from outside Canada

Regarding your driver's licence: visitors to Alberta can generally drive on a valid foreign licence. However, if your licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. Even if your licence is in a Latin-script language other than English, carrying an IDP is strongly recommended.

The IDP is a translation document only and is not valid without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

All documents presented at the Budget counter in Alberta must be physical originals. Digital copies on a phone or tablet are not accepted.

Yes, third-party liability cover is included by default in Budget hires in Alberta, as Canadian provincial law requires every hire vehicle to carry statutory third-party liability insurance.

This means that when you hire through Budget in Alberta, a baseline level of liability protection is included with the vehicle. This cover protects you against bodily injury and property damage you may cause to others whilst driving the hire.

However, the statutory minimum may not be sufficient for all situations. You can purchase supplementary liability insurance (LIS/ALI/SLI) to increase your cover limits, which is available as an add-on either at checkout or at the Budget counter in Alberta.

It is important to understand what this cover does and does not include:

• It covers injury or property damage to third parties
• It does not cover damage to the Budget hire vehicle itself (that requires CDW/LDW)
• It does not cover your own injuries (that requires Personal Accident Insurance)
• It does not cover your personal belongings

Review your booking confirmation to confirm what liability cover is included in your Alberta rate, and consider whether higher supplementary limits are appropriate for your trip.

For Budget hires in Alberta, the security deposit is placed as a temporary authorisation hold on your credit card at pickup. For standard vehicles in Canada, the typical hold ranges from approximately GBP 300 to GBP 500, though some Alberta locations may require a minimum authorisation of around GBP 750.

This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, provided all hire terms are met. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after the hire concludes.

Important requirements for the deposit at any Alberta Budget location:

• You must present a physical, major credit card with the driver's name printed on the card
• The card must be in the main driver's name
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
• You must have sufficient available credit to cover the hold plus any expected charges

The exact hold amount is set by the Budget counter and may vary based on vehicle class, hire duration, and location. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel to Alberta to prevent fraud blocks on the authorisation.

Yes, Hola Car Rentals includes Tolls Cashback on all Budget bookings, including hires in Alberta, even though Alberta itself has no toll roads.

If your Alberta itinerary takes you into neighbouring provinces or regions that do have toll roads, you can claim back up to 5% of your total Hola Car Rentals booking value for tolls paid during the hire period.

To claim your cashback after returning the Budget vehicle:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Claims submitted after 30 days from vehicle return are not accepted. This benefit applies to toll charges only and does not cover fines, parking tickets, or administrative fees.

Yes, Budget hires in Alberta may include certain fees and surcharges on top of the base hire rate. Understanding these in advance helps you avoid surprises at the counter.

Known fees that may apply to Budget hires in Alberta include:

• Customer facility charge: approximately GBP 10 per hire contract, applied to Budget hires across Canada including Alberta
• Concession recovery fee: an additional surcharge applied on top of the base rate, particularly at airport locations such as Calgary International Airport (YYC)
• Provincial and local taxes: added separately to the hire total
• Young driver surcharge: if the main driver or an additional driver is under 25, an underage fee may apply at the Budget counter in Alberta
• Additional driver fee: if not included in your rate, Budget charges approximately GBP 13 per hire day, capped at GBP 65 plus taxes

Your booking confirmation will show which taxes and fees are included in your prepaid rate versus what is due at the Alberta Budget counter. If your confirmation states that taxes and fees are included, you should not be billed again for those items locally. If you are, the No Extra Charges© guarantee may apply.

Yes, you can add an additional driver to your Budget hire in Alberta, either as part of your rate or by paying a fee at the counter.

If your booking confirmation states that an additional driver is included at no extra cost, the first additional driver is free. If it is not included, Budget charges approximately GBP 13 per hire day, with a maximum cap of GBP 65 plus applicable taxes.

For Budget hires in Alberta, the additional driver must be at least 25 years old at the time of pickup. If the additional driver is under 25, a young driver surcharge may apply or the request could be declined depending on the location's policy.

Requirements for adding an additional driver at any Alberta Budget counter:

• The additional driver must be physically present at pickup
• They must present a valid driver's licence (and an IDP if their licence is not in English or uses a non-Latin alphabet)
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver's name must appear on the final contract

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. Anyone not named on the contract who drives the vehicle may void cover and result in additional charges.

Budget hires in Alberta follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

To avoid any fuel-related charges on your Alberta Budget hire:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at the start of the hire
• Refuel within approximately 10 miles or 15 kilometres of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at locations like Banff Cascade Plaza or Edmonton City Centre Mall, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the Budget vehicle in Alberta with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the agent to record the exact starting level on the agreement and return it at that same level to avoid charges.

Yes, one-way hires between cities in Alberta are generally possible with Budget, but a drop-off fee may apply depending on the specific route, vehicle class, and availability at the time of booking.

Budget operates 27 locations across Alberta, including multiple sites in both Calgary (such as Calgary International Airport YYC) and Edmonton (including Edmonton City Centre Mall and Calgary Trail South). This means one-way trips between these cities are a common option.

Whether a drop-off fee applies depends on the route. When booking, the fee will be shown on the rate details page under the section labelled as charges due at the destination. If no fee appears, the route does not carry a one-way surcharge for that particular combination.

Keep in mind:

• The drop-off fee cannot be prepaid and is settled at the Budget counter in Alberta at the end of the hire
• Changing your return location after booking may reprice the hire and increase or introduce the drop-off fee
• Some promotional rates from Budget may exclude one-way hires, so review the terms on your confirmation carefully

If the counter charges a drop-off fee that was not disclosed in your booking confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Budget hires in Alberta as well. However, this benefit does not apply to Canadian or U.S. residents, only to travellers visiting Alberta from outside North America.

If you are visiting Alberta from another country and something unexpected happens during your Budget hire, such as a medical emergency on a remote highway or a flight cancellation affecting your return, the travel assistance coverage may help.

Core benefits typically included are:

• Travel and medical insurance cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not apply to damage to the Budget hire vehicle (that requires CDW/LDW) or to third-party liability (that requires LIS/ALI/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Alberta hire.