Avis Car Rental in Austin

Hola Car Rentals is the only premium partner of the top car rental brands operating in Austin, including Avis, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Avis rental experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your Avis booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Avis counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Avis counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Avis to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Austin-Bergstrom International Airport (AUS) is located inside the main terminal, directly across from baggage claim on the first level. After collecting your luggage, proceed to the Avis counter in the terminal.

To reach your vehicle, take the escalator to the third level, exit across the bridge walkway, and walk a short distance to the rental car parking area on the third floor of the parking garage across the street. No shuttle is required.

Counter hours at Austin-Bergstrom are:

• Monday through Friday and Sunday: 07:00 AM to 01:00 AM
• Saturday: 07:00 AM to 12:00 AM
• 24-hour drop-off is available at 3819 Presidential Blvd

Avis Preferred members can show their driver's license to the agent and receive preprinted rental documents and keys directly, which can reduce your total time from arrival to driving away to as little as 20 minutes.

Austin and the wider Texas road network operate almost entirely cashless toll systems. When you pick up your Avis vehicle in Austin, it will already include an electronic toll device (transponder or plate-based billing), so you will pass through gantries automatically.

At the Avis counter in Austin you have two options:

• Unlimited toll package (E-Toll Unlimited): a flat daily rate of US$10.99 to US$23.99 per rental day, or US$54.95 to US$119.95 per week, covering all tolls and convenience fees regardless of usage. This must be purchased at the start of the rental.
• Pay per use: if you decline the package, Avis will bill tolls via toll-by-plate using license plate photos, plus administrative and convenience fees. These charges can appear on your card days or even weeks after you return the vehicle.

Estimated daily toll costs for driving around Austin are approximately US$3 to US$15, depending on which routes you use. Common toll roads in the Austin area include SH 130 and other TxTag-managed facilities.

If you plan to drive only one or two toll segments, pay-per-use may cost less. For frequent metro driving, the unlimited package typically offers better value.

To collect your Avis vehicle in Austin, you must present the following physical documents at the counter:

• A valid, unexpired driver's license in the main driver's name (not suspended, revoked, or canceled). Digital or temporary licenses are not accepted.
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the hold.
• A passport or valid government photo ID (recommended for international visitors).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for foreign visitors).

If your driver's license uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original license.

At the Austin-Bergstrom Airport Avis counter, Preferred members simply show their driver's license to receive preprinted documents and keys. All documents must be physical originals.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies directly to Avis rentals in Austin and throughout Texas.

Austin's toll network (including SH 130 and other TxTag-managed roads) is fully cashless, so toll charges are common. Hola Car Rentals reimburses up to 5% of your total booking value for tolls paid during your rental period.

How it works:

• You pay tolls normally, either through the Avis E-Toll Unlimited package or via pay-per-use billing.
• After returning your vehicle, email [email protected] within 30 days.
• Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid.
• Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval.

Example: if your Austin Avis booking total is US$400, the cashback cap is US$20. If you paid US$14 in tolls, you receive US$14 back. If you paid US$30, you receive US$20 (the cap).

Late submissions received after 30 days are not accepted.

Yes, Avis automatically applies an underage surcharge for drivers aged 21 to 24 at the time of rental in Austin. The surcharge is added to your rental cost and is not included in the prepaid rate.

In addition to the fee, renters aged 21 to 24 face vehicle class restrictions at Austin Avis locations. The following categories are not available to under-25 drivers:

• Luxury and premium cars
• Full-size SUVs and premium SUVs
• Minivans and 12-passenger vans
• Specialty vehicles and convertibles

Drivers aged 21 to 24 can generally rent economy, compact, standard sedan, compact SUV, and medium SUV categories.

One exception applies: if you are a citizen or resident of Latin America or the Caribbean and your Hola Car Rentals confirmation explicitly states that the underage fee is waived, Avis may waive the surcharge for the main driver on eligible vehicle categories. This exception does not apply to additional drivers aged 21 to 24, who may be charged the fee or denied at the Austin counter.

Drivers must be at least 21 years old to rent from Avis in Austin.

Yes, Avis offers one-way rentals that allow you to pick up in Austin and return the vehicle to a different location. You can select a different drop-off city or airport when making your reservation.

Key points to know before booking a one-way Avis rental from Austin:

• A drop-off fee may apply depending on the route, distance, and vehicle class. This fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation.
• Same-city routes (for example, Austin-Bergstrom Airport to downtown Austin) often carry no drop-off fee.
• Longer routes between different Texas cities or cross-state one-ways typically do carry a drop-off fee, which varies by distance and car category.
• Premium, large SUV, and specialty vehicle classes may carry higher repositioning fees.

The drop-off fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation. Always review the "To pay at destination" section before confirming your Austin Avis booking to avoid surprises at the counter.

Avis operates two main locations in Austin with different hours, so it is important to plan your pickup and return accordingly.

Austin-Bergstrom International Airport (3819 Presidential Blvd, AUS):

• Monday through Friday and Sunday: 07:00 AM to 01:00 AM
• Saturday: 07:00 AM to 12:00 AM
• 24-hour drop-off available

Downtown Austin (1104 N I-35, at 11th Street):

• Monday through Friday: 07:30 AM to 06:00 PM
• Saturday and Sunday: 09:00 AM to 01:00 PM
• Free pickup service is available at this location

The airport Avis location is the better choice for early morning arrivals or late-night flights, as it stays open until 01:00 AM most nights. The downtown Austin location has shorter hours and is not suitable for late arrivals, but it offers free pickup service and is located approximately 1.38 miles from the city center, about a 30-minute drive from the airport.

If your flight arrives outside downtown counter hours, book the Austin-Bergstrom Airport location to ensure the Avis counter is open when you land.

When you pick up your Avis vehicle in Austin, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard car classes at Avis locations in the United States, including Austin, the typical hold is approximately US$300 to US$400. The exact amount can vary based on vehicle class, rental duration, and the specific Austin location (airport vs. downtown).

Important requirements for the deposit:

• You must present a physical, major credit card with the driver's name printed on the card, in the main driver's name. Digital wallets, virtual cards, and prepaid cards are not accepted.
• The card must have sufficient available credit to cover the hold plus any expected charges.
• Even if you prepaid your Avis Austin booking, a physical credit card is still required at the counter for the hold.

After you return the vehicle and the rental contract closes, Avis releases the hold. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be relevant if you experience a medical emergency or other covered incident while driving your Avis rental on Austin highways such as I-35 or SH 130.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important limitations to know before your Austin Avis rental:

• This coverage does not apply to residents of the United States or Canada.
• It does not cover damage to the Avis rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI).
• Pre-existing medical conditions are excluded.

Always review your specific booking confirmation for the exact terms and coverage limits that apply to your reservation.

Yes, Austin's downtown street layout can be genuinely confusing for first-time drivers, and it is worth understanding before you set off in your Avis rental.

Austin's downtown uses a hybrid one-way and two-way street system that developed from 1970s conversions followed by selective reversions. Key points to know:

• Streets such as 5th and 6th remain one-way, while others including 7th, 9th, 10th, and Brazos Street have been converted back to two-way traffic.
• The mix means you cannot assume a street runs in both directions, and wrong-way entry is a real risk, especially when navigating by memory rather than GPS.
• Texas reported 914 urban wrong-way crashes in 2024, with 45 being fatal, and the hybrid grid is a contributing factor.

Practical tips for your Avis rental in Austin:

• Use GPS navigation at all times in the downtown core, even for short trips.
• Pay close attention to one-way signs before turning, particularly at night or during busy event periods on 6th Street.
• I-35, which runs along the eastern edge of downtown Austin, has complex interchanges that can also disorient first-time visitors.

Taking a few minutes to review your route before leaving the Avis lot can save significant stress once you are on the road.

Avis in Austin rents vehicles on a 24-hour daily basis and provides a 29-minute grace period for returns. If you return the vehicle after that window, additional charges apply.

The late return fee structure at Austin Avis locations is:

• Up to 29 minutes late: no additional charge (grace period)
• 30 to 89 minutes late: a three-quarter-day charge plus taxes applies
• 90 minutes or more late: a full additional day charge plus taxes applies

There is no grace period for surcharges, optional equipment fees, or rental add-ons. Full-day late charges apply to those items immediately upon late return.

For the Austin-Bergstrom Airport location, 24-hour drop-off is available at 3819 Presidential Blvd, so you can return the vehicle outside counter hours. For the downtown Austin Avis location at 1104 N I-35, returns must be made during counter hours unless a key drop box is available.

If you need more time, it is best to contact Avis before your scheduled return to request an extension, as this avoids the late fee structure and ensures the vehicle is not marked overdue.

Avis in Austin operates on a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return in Austin:

• At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your rental, use the correct fuel type as shown in the vehicle documentation.
• Before returning to the Avis location at Austin-Bergstrom Airport (3819 Presidential Blvd) or the downtown location (1104 N I-35), refuel within approximately 10 miles of the return point so the gauge does not drop below full before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Avis vehicle in Austin with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

Some Austin Avis counter locations may offer an optional prepaid fuel plan. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

Yes, you can add an additional driver to your Avis rental in Austin, but the additional driver must be present at the counter at the time of pickup with a valid driver's license to sign the rental agreement.

Whether the additional driver fee applies depends on your rate:

• If your Hola Car Rentals confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost.
• If the fee is not included, Avis charges US$13 per rental day plus taxes, with a maximum charge of US$65 plus taxes for the additional driver.

Important conditions for adding a driver to an Austin Avis rental:

• For Avis, the additional driver must generally be at least 25 years old at the time of pickup at the Austin location.
• If the additional driver is aged 21 to 24, an underage surcharge may apply or the driver may not be accepted, depending on location rules.
• If the additional driver's license uses a non-Latin alphabet, an International Driving Permit is required alongside the original license.
• Only drivers listed on the Avis rental agreement are covered by protections such as CDW/LDW.

If you need to add a driver after pickup, visit an Avis branch in Austin to update the agreement, as phone or chat requests are generally not sufficient.