Avis Car Hire
in Windsor

Hola Car Rentals is the only premium partner of the top car hire brands operating in Windsor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Windsor.

No. With Hola Car Rentals, all costs and charges for your booking in Windsor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Windsor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The nearest Avis counter to Windsor, Connecticut is situated at the Marriott Hartford Airport hotel, 28 Day Hill Rd, Windsor, CT 06095, within the hotel lobby. This location caters to renters in the Windsor area and provides a complimentary pickup service.

If you are arriving by air, the Avis counter at Bradley International Airport (BDL) is located at 180 Schoephoester Rd, Windsor Locks, CT, just a few miles from Windsor. At BDL, proceed directly to the Avis hire desk after collecting your luggage. Avis Preferred members receive preprinted documents and keys without queuing.

Counter hours at the Marriott Hartford Airport Windsor location are:

• Monday to Friday: 08:00 to 18:00
• Saturday: 08:00 to 15:00
• Sunday: 09:00 to 14:00

Please plan your arrival accordingly, as pickups outside these hours may not be available at the Windsor hotel lobby location.

After-hours return options for Avis near Windsor depend on the specific location used.

• The Avis counter at the Marriott Hartford Airport in Windsor, CT requires returns during office hours (Monday to Friday 08:00 to 18:00, Saturday 08:00 to 15:00, Sunday 09:00 to 14:00). A key drop may be available, but you should confirm this directly with the Windsor location before your hire concludes.
• The Avis location at Stewart International Airport in New Windsor, NY (1130 First St) offers 24-hour drop-off, providing greater flexibility if your schedule does not align with standard counter hours.

If you plan to return your Avis vehicle outside of business hours at the Windsor hotel lobby location, contact the counter in advance to confirm key-drop procedures and understand any liability that may apply until the vehicle is officially checked in. Always retain your hire agreement and take photographs of the vehicle at drop-off.

Connecticut itself has no state-operated toll roads, so driving within Windsor and throughout Connecticut in your Avis hire vehicle will not incur any in-state toll charges.

However, if you drive into neighbouring states, tolls may be applicable. Common toll routes accessible from Windsor include:

• New York Thruway and the Mario Cuomo Bridge (formerly Tappan Zee), where return trip tolls for a two-axle vehicle can range from US$5 to US$15 or more
• Massachusetts Turnpike (I-90) heading east
• I-95 toll sections in Rhode Island or New York

All these systems are cashless and operate via E-ZPass electronic billing. Your Avis hire vehicle is equipped with an electronic toll device. At the counter, you can enrol in a toll programme (typically US$11 to US$25 per day) or pay per use, in which case Avis will bill the toll amount plus an administrative fee to your card after the hire.

If you pass through a cashless toll without enrolling, Avis will charge the toll at the cash rate plus a daily processing fee, which is often higher than enrolling upfront.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to your Avis hire in Windsor even though Connecticut itself has no toll roads.

If you drive your Avis vehicle into New York, Massachusetts, or Rhode Island and pay tolls on cashless highways or bridges, you can claim up to 5% of your total booking value back as a reimbursement for those toll charges.

To claim your Tolls Cashback after returning your Windsor hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the Avis hire agreement signed at collection, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

When collecting your Avis hire in Windsor, you must present the following physical documents at the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Avis counter in Windsor. Debit and prepaid cards are not accepted for the authorisation hold.

When you collect your Avis hire in Windsor, the counter will place a temporary authorisation hold on your credit card. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.

For Avis hires in the United Kingdom, including Windsor, the typical hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary depending on the vehicle category, hire duration, and the specific Avis location.

Important points to note:

• Only a physical major credit card in the main driver’s name with the name printed on the card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• Premium or specialised vehicles may require a higher hold amount
• After you return the vehicle, the hold is released, but your bank may take up to 15 working days to reflect the release

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Yes, you can add an additional driver to your Avis hire in Windsor, but the additional driver must be present at the counter at collection with a valid driving licence to sign the hire agreement.

Whether the fee is included or charged at the counter depends on your rate:

• If your booking confirmation states "Additional driver free of charge," the first extra driver is included at no cost
• If not included, Avis charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the additional driver

For Avis in Windsor, additional drivers are generally required to be at least 25 years old at the time of collection. Drivers aged 21 to 24 may not be accepted as additional drivers or may be subject to a young-driver surcharge depending on location rules.

Only drivers listed on the Avis hire agreement are covered by the hire protections such as CDW/LDW and liability cover. Anyone driving the vehicle without being named on the contract voids those protections.

Yes, Avis in Windsor rents to drivers aged 21 to 24, but a young-renter surcharge applies and certain vehicle classes are restricted.

Drivers in the 21 to 24 age bracket at the Windsor Avis location must present a valid credit card and driving licence. The following vehicle categories are typically off-limits for under-25 renters:

• Full-size and premium SUVs
• Luxury and premium cars
• Minivans and 12-passenger vans
• Speciality and convertible vehicles

Economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV categories are generally available to younger renters.

If you are between 21 and 24 years old and are a citizen or resident of Latin America or the Caribbean, your Hola Car Rentals booking with Avis may show the young-renter fee as waived. Check your booking confirmation to see if this exception applies, as it must be explicitly stated there and is not automatic.

Drivers under 21 are not eligible to hire from Avis in Windsor, Connecticut.

Most bookings for an Avis hire in Windsor include travel assistance cover provided by Terrawind Global Protection at no extra cost. This benefit is designed for situations that may arise during your trip, such as a medical emergency or a vehicle breakdown on a Connecticut motorway far from home.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this cover applies only to travellers who are not residents of the United States or Canada. If you are a US or Canadian resident collecting your Avis hire in Windsor, this benefit does not apply to you. Always review your booking confirmation for the exact terms and coverage limits that apply to your itinerary.

Yes, Avis offers one-way hires from Windsor-area locations, allowing you to return the vehicle at a different participating Avis location. However, a drop-off fee may apply depending on the route.

Key points about one-way hires with Avis from Windsor:

• The drop-off fee is route-specific and varies by destination, vehicle class, and season
• The fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation
• This fee cannot be prepaid and is payable directly at the Avis desk
• Cross-border one-way hires (for example, from Windsor, CT into Canada) may be restricted or attract higher fees depending on Avis partner rules

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase or change. Always verify the drop-off fee on your confirmation before collection, and if the Avis desk in Windsor charges a different amount than shown, keep all paperwork and contact support.

Avis hires in Windsor follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to avoid fuel charges:

• At collection, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt showing the date, time, and station address

If you return the Avis vehicle in Windsor with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

Ask the Avis agent at the Windsor desk for the nearest petrol station to the return location so you can plan your refuel stop before dropping off the car.

Whether Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) is included in your Avis hire in Windsor depends on the rate plan you selected at booking. Check your booking confirmation to see if CDW or LDW is listed under your cover details.

CDW and LDW reduce your financial liability for damage to the Avis hire vehicle caused by a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

CDW and LDW do not cover:

• Damage or injury caused to third parties (that requires separate liability cover such as LIS or SLI)
• Tires, wheels, undercarriage, or roof damage in most cases
• Incidents involving prohibited use such as driving under the influence or off-road use
• Drivers not listed on the Avis hire agreement

If an incident occurs during your Windsor hire, report it to Avis immediately using the number on your hire agreement. Delays in reporting can invalidate your cover. Always add all drivers to the contract at the Windsor desk before driving away.

If you return your Avis hire in Windsor after the agreed drop-off time, a grace period of approximately 30 minutes generally applies, though this is not guaranteed at every location. Returning the vehicle after the grace period may incur charges for additional hours or an extra day, plus a late fee.

For the Windsor hotel lobby Avis location, returns must be during office hours. If you expect to be late, contact the Avis desk in Windsor as early as possible to discuss your options.

If your return is delayed due to a flight delay of less than 24 hours from your original collection time, Avis will typically hold your booking. If the delay exceeds 24 hours, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or by email at [email protected] as soon as possible, though changes in that situation are not guaranteed.

To avoid late charges at the Windsor Avis location, plan your return with enough time to refuel nearby and reach the desk before closing time.