Avis Car Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Avis counter at Portland International Airport is located on Level 1 of the Consolidated Rental Car Facility (RCC), a parking garage directly across the street from the arrivals level. No shuttle or train is needed; after collecting your bags, exit the terminal, cross the street, and walk into the RCC. The Avis counter is on the first floor of that garage.

Avis Preferred members can skip the main counter and proceed to the second-floor kiosk in the RCC, where a preprinted contract and keys will be ready.

Counter hours at the Portland PDX location are daily from 5:00 AM to 1:00 AM. A 24-hour drop-off is available; for unstaffed returns between approximately 1:00 AM and 5:00 AM, park the vehicle facing forward, leave the keys in the cupholder, and note the return time on your hire agreement.

Avis operates two off-airport locations in Portland in addition to PDX Airport.

• Downtown Portland (330 SW Washington St, between SW 3rd Ave and SW 4th Ave, inside a parking garage): Monday to Friday 8:00 AM to 5:00 PM, Saturday and Sunday 9:00 AM to 1:00 PM.
• NE Columbia Blvd (5856 NE Columbia Blvd, west of NE 60th Ave): Monday to Friday 8:00 AM to 5:00 PM, Saturday 8:00 AM to 1:00 PM, Sunday 9:00 AM to 1:00 PM.

Both Portland city locations require returns during staffed hours. If you need to return outside those windows, Avis may offer a key-drop option, but be aware that you remain liable for the vehicle, any damage, and additional charges until the next business day. Switching your return to the Portland PDX Airport location, which has 24-hour drop-off, is an alternative worth considering if your schedule is uncertain.

When collecting your Avis hire in Portland, bring the following physical documents. Digital copies are not accepted at the counter.

• Your original, unexpired driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the card, used for the authorisation hold (debit and prepaid cards are not accepted for the hold).
• A valid passport or government-issued photo ID (required for visitors travelling internationally).
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting Portland from abroad.

If your driver’s licence is not written in the Latin (Roman) alphabet, for example if it uses Arabic, Chinese, Japanese, or Cyrillic script, you must also present an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid without the original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

At the Avis counter in Portland, all named drivers must be present at pick-up, show a valid licence, and sign the hire agreement.

Portland, Oregon does not have a city-centre congestion charge or emissions zone, but toll roads exist in the broader region and your Avis hire vehicle will come equipped with an electronic toll device. There are virtually no cash toll booths remaining in Oregon or the surrounding Pacific Northwest.

At the Avis counter in Portland you will have two options:

• Purchase an unlimited toll package, typically priced between US$11 and US$25 per hire day, which covers all tolls during the hire period.
• Decline the package and pay per use. In this case, Avis will charge the actual toll amount plus an administrative processing fee to the credit card on file. These charges often appear on your statement several weeks after the hire ends.

If you drive through a cashless toll lane without enrolling in the Avis toll programme, the toll agency will bill Avis by plate, and Avis will pass the charge plus fees to your card.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Portland hire. To claim, email [email protected] within 30 days of returning the vehicle, attaching your hire agreement and a toll receipt or statement.

Picking up your Avis hire at Portland International Airport (PDX) adds several mandatory fees on top of the base rate. These are set by the airport, the state of Oregon, and local government, not by Avis or Hola Car Rentals.

• Airport concession recovery fee: approximately 10 to 12% of the base rate.
• Customer facility charge (CFC): approximately GBP 4.50 per hire.
• Oregon state vehicle licence fee: approximately 1.8%.
• Multnomah County tax: approximately 0.8%.
• Portland city hire tax: approximately 1%.

Combined, these surcharges typically add 17 to 20% to the base rate for PDX pickups. If your booking confirmation shows these taxes and fees as included, you should not be billed again at the Avis counter in Portland. If you are charged for items already marked as included, Hola Car Rentals' No Extra Charges© Coverage applies.

Renting from an Avis city location in Portland, such as the downtown SW Washington St branch, avoids the airport concession fee, which can meaningfully reduce the total cost.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to hire from Avis in Portland. The card is used to place a temporary authorisation hold at pick-up, not a permanent charge.

For standard vehicles at Portland locations, the typical hold is approximately US$300 to US$400, though the exact amount is set by the Avis counter and may be higher for premium vehicle classes or longer hires.

• Debit cards are not accepted for the security deposit hold.
• Prepaid or virtual cards are not accepted.
• The card must be physically present; digital wallets alone are not sufficient.
• The name on the card must match the main driver’s name on the hire agreement.

The hold reduces your available credit until Avis releases it after you return the vehicle in Portland. Your bank controls how quickly the release posts, which can take up to 15 working days. Bringing a backup credit card in your name is always a good precaution in case your primary card is declined.

Yes, Avis in Portland applies a young-driver surcharge for renters between the ages of 21 and 24. The minimum age to hire without an additional fee is 25.

For Avis in Portland, the underage fee is US$13 per hire day, with a maximum cap of US$65 for the hire period (plus applicable taxes). This fee is paid at the Avis counter in Portland and is not included in your prepaid rate.

Drivers under 25 are also restricted from hiring certain vehicle classes at Portland locations. Categories such as full-size, premium, luxury, SUV, minivan, and convertible are typically reserved for renters aged 25 and older. Economy, compact, and intermediate sedans are generally available to younger renters.

One exception applies: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Avis waive the underage fee. The waiver must be explicitly shown on your booking confirmation, and you must present a passport proving your nationality or residency at the Portland Avis counter.

Yes, you can add an additional driver to your Avis hire in Portland, either as part of your rate or by paying a fee at the counter.

For Avis in Portland, the additional driver fee is US$13 per hire day, with a maximum charge of US$65 for the hire period (plus applicable taxes), when not already included in your rate. Check your booking confirmation for the line that reads additional driver included or additional driver free of charge; if it appears, the first extra driver costs nothing.

• The additional driver must be present at the Portland Avis counter at pick-up.
• They must show a valid driver’s licence and, if required, an International Driving Permit.
• For Avis in Portland, additional drivers must generally be at least 25 years old.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by the vehicle’s protections, including CDW/LDW and liability coverage. Anyone who drives the car without being named on the contract may void those coverages entirely.

Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this benefit applies to your Avis hire in Portland as well. It is designed to help you if an unexpected situation arises during your trip, such as a medical emergency, a vehicle breakdown on a Portland highway, or a flight cancellation on your way home.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your Portland hire.

Avis hires in Portland follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pick-up, confirm the fuel level with the Avis agent and ensure the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge.
• During your Portland hire, use the correct fuel type as shown in the vehicle documentation.
• Before returning the car, refuel within approximately 10 miles of the Avis return location in Portland so the gauge does not drop below full en route.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Avis vehicle in Portland with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus an administrative service fee. Returning the car full is always the most cost-effective option.

For after-hours returns at the Portland PDX Airport location, leave the fuel receipt in the vehicle and keep a photo of the full gauge on your phone as documentation.

It depends on the language and alphabet of your driver’s licence. For your Avis hire in Portland, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must present both the IDP and your original licence at the Portland Avis counter; the IDP alone is not accepted as a standalone document.

If your licence is issued in English or uses the Latin alphabet, an IDP is not required but is recommended as a precaution, particularly if the Avis agent in Portland cannot read your licence easily.

• Obtain the IDP in your home country before travelling. It cannot be issued to non-residents once you are in the United States.
• The IDP is a translation booklet only; it has no validity without your original licence.
• All documents presented at the Avis counter in Portland must be physical originals. Digital or photocopied documents are not accepted.

Visitors from Canada driving on a Canadian enhanced licence do not need an IDP for Portland hires.

Yes, one-way hires are possible with Avis in Portland, but a drop-off fee may apply depending on your return location, the distance involved, and the vehicle class you select.

Common patterns for Portland Avis one-way hires:

• Returning to another Avis location within the same metro area, such as from Portland PDX Airport to the downtown SW Washington St branch, often carries no drop-off fee or a minimal one.
• Returning to a different Oregon city or a neighbouring state typically incurs a one-way fee that varies by route and season.
• Long-distance or cross-country returns carry higher fees and some routes may not be available.

The drop-off fee for your specific Portland Avis route is shown during the booking process on the details page, listed under the section labelled to pay at destination. It cannot be prepaid and is settled at the Avis counter in Portland or at the return location.

If you need to change your return location after booking, contact support before the hire begins, as mid-hire route changes must be approved by the partner and may reprice the entire reservation.

Portland's downtown core operates on a dense one-way street grid that can surprise drivers who are not familiar with it. The central west side business district uses a system of 200-by-200-foot blocks, most of which are one-way only, established in the late 1940s. This means that if you miss a turn in your Avis hire, you may need to loop around several blocks to correct course rather than simply reversing direction.

• Traffic on one-way streets tends to move in coordinated platoons with wide gaps between groups of vehicles, which can feel faster-paced than the stop-and-go flow common in many other cities.
• Outside the downtown core, Portland's street layout shifts to elongated blocks, diagonal streets, and curvilinear patterns in outer neighbourhoods, so the grid becomes less predictable.
• Some blocks outside the central area are unpaved by city statute and can appear without warning when transitioning from a smooth road.

Using a GPS or navigation app is strongly recommended when driving your Avis hire in Portland, especially in the downtown one-way grid. Plan your route before entering the city centre to avoid unnecessary backtracking. Oregon follows standard UK driving rules, with traffic on the right side of the road.