VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Moncton include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Moncton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Moncton.
Will I face unexpected charges at the Avis counter in Moncton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Moncton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Moncton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter at Moncton Airport and how do I get there?
The Avis counter at Moncton Airport (Greater Moncton Roméo LeBlanc International Airport, YQM) is located inside the main terminal at 777 Aviation Avenue. After collecting your baggage, follow the Rental Cars signs to the grouped counters area. No shuttle or consolidated hire centre is required as the Avis counter is a short walk from baggage claim.
Once paperwork is complete at the Avis counter, your vehicle is parked in the adjacent lot, also within walking distance of the terminal. The process from baggage claim to driving away is typically straightforward.
Counter hours at the Moncton Airport Avis location are:
- Monday to Friday: 8:00 AM to 12:15 AM
- Saturday and Sunday: 10:00 AM to 12:15 AM
A 24-hour drop-off option is available at the airport location, so you can return your vehicle outside staffed hours by following the rental car signs to 777 Aviation Avenue and using the key drop box.
What are the hours for the Avis downtown Moncton location on Main Street?
The Avis city centre location in Moncton is at 515 Main Street (E1C 8N8). This downtown branch operates on shorter hours than the Moncton Airport counter:
- Monday to Friday: 8:00 AM to 5:00 PM
- Saturday and Sunday: 10:00 AM to 2:00 PM
A free pickup service is available at this Avis Moncton location, which can be useful if you are not arriving directly at the airport. A 24-hour key drop box is also available for after-hours vehicle returns.
Keep in mind that the downtown Moncton branch closes significantly earlier than the airport location, which stays open until 12:15 AM. If your travel plans involve a late arrival or departure, the Avis counter at Moncton Airport (777 Aviation Avenue) is the more practical option. Always confirm hours on your booking confirmation before travel, as hours can change on public holidays.
Are there toll roads in New Brunswick when renting an Avis car from Moncton?
No, there are no toll roads in New Brunswick, so you will not encounter any toll charges while driving your Avis hire car in and around Moncton.
Unlike some other Canadian provinces, New Brunswick does not operate any toll highways or toll bridges within the province. This means you do not need to enrol in a toll transponder programme or worry about cashless toll violations during your hire.
If you plan to drive beyond New Brunswick into other provinces, toll requirements can vary. For example, Prince Edward Island's Confederation Bridge charges a round-trip toll of CAD 50.25. Always check the toll rules for any additional provinces you intend to visit during your Avis hire from Moncton.
Can I get cashback on tolls paid during my Avis hire from Moncton?
Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Avis hires from Moncton, and you can claim up to 5% of your total booking value back for tolls paid during your hire.
Because New Brunswick has no toll roads, you are unlikely to pay tolls while driving in and around Moncton itself. However, if your Avis hire takes you into other provinces where tolls apply, such as crossing the Confederation Bridge to Prince Edward Island (CAD 50.25 round-trip), those toll costs are eligible for the cashback.
To claim your Tolls Cashback after returning your Avis vehicle in Moncton or elsewhere:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Avis hire car in Moncton?
To collect your Avis hire car in Moncton, you must present the following physical documents at the counter:
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from abroad)
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and cannot be used without your original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis Moncton counter. Debit and prepaid cards are not accepted for the authorisation hold.
Is there a young driver surcharge for renters under 25 at Avis in Moncton?
Yes, Avis applies an underage surcharge for renters aged 21 to 24 at Moncton locations, and certain vehicle categories are not available to drivers in this age group.
Renters aged 21 to 24 at the Avis Moncton Airport or downtown location must present a valid credit card and driver’s licence. The following vehicle types are excluded for underage renters:
- Luxury cars
- Mini-vans and 12-passenger vans
- Speciality cars
- Full-size SUVs and premium SUVs
The exact daily surcharge amount is set by Avis and confirmed at the counter. If you are under 25 and planning to hire from Avis in Moncton, check your booking confirmation for any disclosed surcharge amounts and be prepared to pay the underage fee locally at collection. This fee is separate from the base hire rate.
How does the security deposit work for an Avis hire in Moncton?
When you pick up your Avis hire car in Moncton, a temporary authorisation hold is placed on your major credit card. This is not a charge but reduces your available credit until it is released after you return the vehicle.
For Avis hires in Canada, including Moncton, the typical hold is approximately CAD 300 to CAD 500, though some locations may hold up to CAD 750 depending on the vehicle class and hire terms. Premium or speciality vehicles may carry a higher hold.
Important requirements for the deposit at the Avis Moncton counter:
- The credit card must be a major credit card (not debit or prepaid) with the driver’s name printed on the card
- The card must be in the main driver’s name
- You must have sufficient available credit to cover the hold plus any expected charges
- Virtual or single-use card numbers are not accepted
After you return the vehicle, Avis releases the hold. Your bank controls how quickly it reappears on your available credit, which can take up to 15 working days. Bringing a backup credit card is always a good precaution.
Can I add an additional driver to my Avis hire in Moncton?
Yes, you can add an additional driver to your Avis hire in Moncton, but the additional driver must be present at the counter at collection with their own valid driver’s licence.
Whether the additional driver fee is included or charged locally depends on your rate. For Avis Moncton hires where the fee is not included, the cost is US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes.
Key rules for adding a driver at the Avis Moncton counter:
- The additional driver must be physically present at collection to show their licence and sign the hire agreement
- For Avis, the additional driver should be at least 25 years old at the time of collection
- If the additional driver is under 25, a young driver surcharge may also apply or the request may be declined
- Only drivers listed on the hire agreement are covered by protections such as CDW/LDW
Check your booking confirmation before arriving at the Avis Moncton counter to see if your rate includes one additional driver at no extra cost.
Does Avis in Moncton offer one-way hires to other cities?
Yes, Avis offers one-way hires from Moncton locations to other participating Avis locations, allowing you to pick up at one city and return at another.
You can initiate a one-way hire from either the Moncton Airport location (777 Aviation Avenue) or the downtown location (515 Main Street). When searching for your booking, enter a different drop-off location to check availability and pricing for your specific route.
A drop-off fee may apply depending on the route. This fee is route-specific and varies by destination, vehicle class, and season. When booking through Hola Car Rentals, any applicable drop-off fee will be shown under the To Pay at Destination section during checkout and on your booking confirmation. This fee cannot be prepaid and is settled at the Avis counter in Moncton or at the return location.
If you change your return location after booking, the hire may be repriced and the drop-off fee recalculated. Always confirm the fee on your confirmation before travel.
What insurance coverage is included with an Avis hire in Moncton?
The insurance coverage included with your Avis hire in Moncton depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the Avis counter.
Key coverages to understand for your Moncton hire:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Avis hire vehicle. A deductible may apply unless your confirmation states zero deductible
- Third-Party Liability: Canadian provincial law requires every vehicle to carry third-party liability, so this statutory coverage is included by default when hiring in Moncton. You can purchase higher supplemental limits if desired
- Partial Loss Damage Waiver (PDW): available at certain Moncton Avis locations, this can reduce your liability for the first CAD 1,000 of loss or damage. Confirm availability and cost at the counter
CDW/LDW does not cover third-party injuries or property damage to others, your personal belongings, or prohibited use such as off-road driving. Always review the full hire agreement at the Avis Moncton counter before signing.
What is the fuel policy for Avis hires in Moncton?
Avis hires in Moncton follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional fuel charges.
To avoid fuel charges on your Moncton Avis hire:
- Check the fuel gauge with the agent at collection and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at collection
- Refuel within approximately 15 km of the return location (777 Aviation Avenue for airport returns, or 515 Main Street for downtown returns) so the gauge does not drop before arrival
- Keep your final fuel receipt showing the date, time, and station address
If you return the Avis vehicle in Moncton with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours drop-offs at the Moncton Airport or downtown location, leave your receipt in the key drop envelope and keep a photo of the full gauge as evidence.
What happens if my Avis hire in Moncton breaks down on the highway?
If your Avis hire car breaks down on a highway near Moncton, such as Route 1 or Route 2 (the Fredericton-Moncton Highway), your first step is to contact Avis roadside assistance using the number printed on your hire agreement. Keep that document accessible throughout your trip.
For Avis and Budget hires, roadside assistance contact details are provided in the hire agreement you sign at the Moncton counter. Basic roadside assistance is typically included with your hire, though coverage for certain situations such as flat tyres, lockouts, or fuel delivery may vary depending on whether you have standard or premium roadside coverage.
Additionally, most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, which covers legal assistance in the event of an accident and medical coverage for up to 5 passengers. To reach the assistance line 24 hours a day: call +1 888 980 9992 or contact WhatsApp at +1 208 910 1001. Please note this Travel Assistance benefit does not apply to Canadian or US residents.
Always pull safely off the road, activate hazard lights, and contact the appropriate assistance line before arranging any repairs independently.
Can I return my Avis car in Moncton after hours?
Yes, both Avis locations in Moncton offer 24-hour drop-off, so you can return your vehicle outside of staffed counter hours.
For after-hours returns at each Moncton Avis location:
- Airport location (777 Aviation Avenue, YQM): follow the rental car signs as you approach the airport and leave the vehicle in the designated return area. Use the key drop box to return your keys and hire agreement
- Downtown location (515 Main Street): park the vehicle at the location, lock it, and place your keys and hire agreement in the drop box
Keep in mind that when you return a vehicle after hours, the Avis agent will not inspect the car until the next working day. Take photos of the vehicle's condition, fuel gauge, and odometer at the time of return and keep your final fuel receipt. This protects you in case any dispute arises about the vehicle's condition or fuel level after the Moncton Avis counter reopens.
The usual grace period for returns is 30 minutes beyond your scheduled return time. Returns beyond that window may result in additional time charges.
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