VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Doral include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Doral, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Doral.
Will I face unexpected charges at the Avis counter in Doral when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Doral are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Doral charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Avis counter located in Doral?
The Avis location in Doral is a kiosk inside Miami International Mall, at 1455 NW 107th Ave, Doral, FL 33172. The kiosk is positioned at the Main East Entrance, between JCPenney and Kohl's on the east side of the mall.
This Avis facility is an off-airport, city-centre location approximately 3 miles from the Doral city centre. It is not located at Miami International Airport (MIA). Free pickup service is available from the surrounding area.
When heading to the Avis kiosk in Doral, enter through the main east entrance of Miami International Mall and look for the kiosk between the two anchor stores. If you are arriving from MIA, note that this is a separate location and you will need to arrange your own transportation to the mall.
What are the Avis operating hours at Miami International Mall in Doral?
The Avis kiosk at Miami International Mall in Doral operates on the following schedule:
- Monday to Friday: 8:00 AM to 6:00 PM
- Saturday: 9:00 AM to 4:00 PM
- Sunday: 10:00 AM to 1:00 PM
These hours are significantly more limited than a typical airport Avis counter, particularly on Sundays. If you plan to pick up or return your vehicle outside these windows, be aware that after-hours returns may be possible via a key drop box where available. However, if you use a key drop, you remain responsible for the vehicle and any damage until the next business day when Avis staff check it in.
If no key drop is available and the Doral Avis counter is closed, do not leave the vehicle unattended. Plan your hire dates and times carefully around these hours to avoid extra charges or complications.
What documents do I need to pick up my Avis hire car in Doral?
To collect your Avis hire in Doral, you must present the following physical documents at the Miami International Mall kiosk:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card
- A passport or valid government photo ID
- Your booking confirmation
If your driver’s licence is not U.S.-issued, you must also present a passport or a Canadian enhanced licence. If your licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is required as a translation alongside your original licence. The IDP is not a standalone document and cannot replace your licence.
All documents must be physical originals. Digital copies or photos on a phone are not accepted at the Avis counter in Doral. Debit and prepaid cards are not accepted for the authorisation hold.
How do tolls work when hiring from Avis in Doral, Florida?
When hiring from Avis in Doral, you will encounter cashless toll roads throughout the Miami area, including the Florida Turnpike, the Dolphin Expressway (SR-836), and the Palmetto Expressway (SR-826). These roads use electronic systems such as SunPass and E-PASS, with no cash payment option at most gantries.
At the Avis counter in Doral, you will typically have two options:
- Purchase an unlimited toll package (approximately US$6.95 per day for Avis, capped at around US$34.75 per month when tolls are incurred)
- Decline the package and pay per use, in which case Avis will bill the toll amount plus administrative fees to your credit card, sometimes days or weeks after your hire ends
If you prefer to use your own visitor toll pass, inform the Avis agent in Doral at pickup so they can deactivate the vehicle’s default device and prevent duplicate charges.
Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route. Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for tolls paid. Submit your claim within 30 days of returning the vehicle.
Is the Avis location in Doral cheaper than hiring at Miami Airport?
Yes, hiring from the Avis kiosk in Doral at Miami International Mall is generally less expensive than hiring at Miami International Airport (MIA), because the off-airport location avoids several airport-specific fees.
Airport hires at MIA typically include charges such as a Customer Facility Charge (CFC), an Airport Concession Recovery Fee (ACRF), and other surcharges that can add 20% to 30% to the total cost. The Doral Avis location, being a city-centre kiosk, does not carry these airport-specific fees.
However, there are trade-offs to consider when choosing the Doral Avis counter over MIA:
- Operating hours are more limited, especially on Sundays (10:00 AM to 1:00 PM only)
- You will need to arrange your own transport from MIA to the Doral mall location
- After-hours returns are more restricted than at an airport facility
If your booking confirmation shows taxes and fees as included, the No Extra Charges© guarantee protects you from unexpected counter charges at the Doral Avis location.
Can I add an additional driver to my Avis hire in Doral?
Yes, you can add an additional driver to your Avis hire in Doral, but the additional driver must be present at the Miami International Mall kiosk at the time of pickup with their own valid driver’s licence.
Whether there is a fee depends on your booking:
- If your confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost
- If not included, Avis charges approximately US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes
For Avis in Doral, additional drivers must generally be at least 25 years old. Drivers aged 21 to 24 may be subject to a young-driver surcharge or may not be accepted as additional drivers depending on location rules.
Both the main driver and the additional driver must sign the hire agreement at the Doral counter. Any driver not listed on the agreement is not covered by the hire protections, including CDW/LDW.
What is the security deposit for an Avis hire in Doral?
When picking up your Avis hire in Doral, a temporary authorisation hold will be placed on your credit card at the Miami International Mall kiosk. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and Avis’s current policy at that location.
Important rules for the deposit at the Doral Avis counter:
- Only a major credit card with the driver’s name physically printed on the card is accepted for the hold
- Debit cards and prepaid cards are not accepted
- The card must be in the main driver’s name
- Digital wallets and virtual card numbers are not accepted
The hold is not a charge. It reduces your available credit temporarily and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after the Doral Avis return is processed.
Bring a backup credit card in case your primary card is declined at the counter.
Can drivers under 25 hire from Avis in Doral?
Yes, drivers aged 21 to 24 can hire from Avis in Doral, but a young-driver surcharge applies and certain vehicle classes are restricted.
At the Doral Avis location, drivers under 25 are generally limited to smaller vehicle categories such as economy, compact, medium saloon, standard saloon, compact SUV, and medium SUV. Luxury, premium, full-size SUV, minivan, and convertible classes typically require the driver to be at least 25.
There is one notable exception for eligible renters: Avis waives the young-driver surcharge for the main driver aged 21 to 24 who is a citizen or resident of Latin America or the Caribbean, provided the waiver is explicitly shown on the booking confirmation. This exception applies only to the main driver, not to additional drivers, and only for eligible vehicle categories.
To confirm whether the underage fee waiver applies to your Doral Avis booking, check your confirmation for a note stating the fee is waived. If you are unsure, contact customer service before pickup.
What travel assistance is included with my Avis hire in Doral?
Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if you experience an incident while driving the Miami-area expressways near Doral, such as a breakdown on the Palmetto Expressway (SR-826) or the Dolphin Expressway (SR-836).
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Avis hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your specific confirmation for the exact terms and coverage limits that apply to your Doral Avis booking.
What is the fuel policy for Avis hires in Doral?
The standard fuel policy for your Avis hire in Doral is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return at the Doral Avis location:
- At pickup, confirm the fuel level is recorded as full on the hire agreement and take a photo of the dashboard
- Refuel within approximately 10 miles of the Miami International Mall return location before dropping off
- Keep your final fuel receipt showing the date, time, and station address
- Show the full gauge to the Avis agent at the Doral counter on return
If you return the vehicle below the recorded level, Avis may charge a fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee.
If the Avis counter in Doral offers an optional prepaid fuel plan at pickup, be aware that any unused fuel is generally non-refundable under that arrangement. The Full-to-Full policy is almost always better value if you plan to refuel before returning.
Does my Avis booking in Doral include insurance cover?
The insurance cover included in your Avis hire in Doral depends on the rate plan you selected at booking. Check your confirmation carefully for what is listed.
The two main protections to look for are:
- CDW/LDW (Collision Damage Waiver or Loss Damage Waiver): reduces your financial liability for damage to the Avis hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
- LIS/ALI/SLI (Third-Party Liability): covers bodily injury and property damage you may cause to others while driving the Avis vehicle in Doral and surrounding areas. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover is strongly recommended.
Neither CDW/LDW nor LIS covers your personal injuries (that would be PAI) or your belongings (that would be PEC). Only drivers named on the Avis hire agreement in Doral are covered by these protections. If someone drives who is not listed, cover may be void.
Can I return my Avis car from Doral to a different city?
Yes, one-way hires are possible with Avis, allowing you to pick up in Doral and return the vehicle to a different location, but a drop-off fee may apply depending on the route.
How the drop-off fee works for Avis one-way hires from Doral:
- The fee is route-specific and varies by destination, vehicle class, and season
- It is listed under the "To pay at destination" section during the booking process and on your confirmation
- It cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation
- Some routes, particularly short-distance ones within the same region, may not carry a drop-off fee
Cross-border one-way hires (for example, returning the Doral Avis vehicle outside the United States) are often restricted or require prior approval. Always check your hire agreement for territory restrictions before driving across state or national borders.
If you need to change your return location after booking your Doral Avis hire, contact support as soon as possible, as changes may reprice the booking and affect the drop-off fee.
How do I claim the Tolls Cashback for my Avis hire in Doral?
All bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis hire in Doral. Given that the Miami area around Doral has extensive cashless toll roads including the Florida Turnpike, the Dolphin Expressway (SR-836), and the Palmetto Expressway (SR-826), this benefit can provide meaningful savings.
To claim your cashback after returning your Doral Avis vehicle:
- Email [email protected] within 30 days of returning the car
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the Avis hire agreement signed at the Doral counter, and a toll invoice or statement showing the charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
The refund is issued to the same payment method used for your original reservation and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly after your Doral Avis hire ends.
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