VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Avis in Colorado include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Colorado, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Colorado.
Will I face unexpected charges at the Avis counter in Colorado when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Colorado are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Colorado charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Avis hire car at Denver International Airport in Colorado?
At Denver International Airport (DEN), your Avis collection in Colorado follows a specific process. After collecting your baggage, take the airport train to Level 5 of the main terminal, then exit through doors 505-513 on the east side or 504-512 on the west side to reach Island 4, where the free Avis shuttle stops.
The shuttle ride to the Avis facility at 25500 E 78th Ave takes approximately 5 to 7 minutes. The Denver International Airport Avis counter operates 24 hours a day, every day, so late arrivals and early morning flights are both covered.
When you arrive at the counter, present your driving licence, a physical major credit card in your name, your passport or government-issued ID, and your booking confirmation. After-hours vehicle returns are also available 24 hours at the same location.
What documents do I need to pick up an Avis hire car in Colorado?
To pick up your Avis hire car in Colorado, you must present the following physical documents at the counter:
- Your original, unexpired driving licence in the main driver’s name
- A physical major credit card with your name printed on it, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Avis locations in Colorado.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Avis counter.
Are there toll roads near Denver that I should know about when renting from Avis in Colorado?
Yes, there are several cashless toll roads in Colorado that you are likely to encounter when driving an Avis hire car near Denver.
- E-470: A 47-mile loop around the eastern and southern suburbs of Denver, including the route to Denver International Airport. It uses fully cashless, camera-based billing with no cash booths.
- I-25 Express Lanes: Approximately 7 miles of express lanes between US-36 and downtown Denver, with variable pricing typically ranging from US$0.50 to US$5.00 per trip depending on time of day.
- US-36 Express Lanes and Northwest Parkway: Also cashless and billed via licence plate or transponder.
Because all Colorado toll roads are cashless, your Avis vehicle will either have a transponder installed or your plate will be photographed at each toll point. At the Avis counter in Colorado, you can enrol in an unlimited toll programme (typically US$11 to US$25 per day) or pay per use, where Avis bills you the toll amount plus an administrative fee after the hire ends. Choosing the unlimited programme can be more cost-effective if you plan to use E-470 or the express lanes frequently.
Can I get cashback on tolls paid during my Avis hire in Colorado?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Avis hire in Colorado.
Colorado has several cashless toll roads, including E-470 near Denver International Airport and the I-25 Express Lanes, so toll charges can add up quickly. After you return your Avis vehicle, you can submit a claim to recover those costs.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed Avis hire agreement, and a toll receipt or invoice showing the charges
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts and submit promptly.
What is the security deposit amount for an Avis hire in Colorado?
When you pick up your Avis hire car in Colorado, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary by Avis location, vehicle class, and season.
A few important points to keep in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
- Your bank controls how quickly the hold disappears after release, which can take up to 15 business days.
- Only a physical major credit card with your name printed on it is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Avis locations in Colorado.
- Premium or speciality vehicle classes may require a higher hold amount.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.
Can drivers under 25 rent a car from Avis in Colorado?
Yes, Avis in Colorado rents to drivers aged 21 to 24, but a young-driver surcharge applies and certain vehicle classes are restricted.
In most U.S. states, including Colorado, the standard minimum age for Avis is 21, with a daily underage fee automatically added to the hire. Vehicle classes such as full-size SUVs, premium, luxury, minivans, and convertibles are typically restricted to drivers aged 25 and older. Economy, compact, standard sedan, and compact SUV categories are generally available to younger renters.
One important exception: if you are a traveller from Latin America or the Caribbean aged 21 to 24, certain Hola Car Rentals rates with Avis in Colorado may waive the young-driver surcharge for the main driver. To qualify:
- The waiver must be explicitly shown on your Hola Car Rentals confirmation
- You must present a passport or ID proving Latin American or Caribbean nationality or residency at the Avis counter
- The vehicle must belong to an eligible category (economy, compact, medium sedan, standard sedan, compact SUV, or medium SUV)
This exception does not apply to travellers from Europe, Asia, Africa, or other regions, who will be charged the standard underage fee at Avis locations in Colorado.
How does the fuel policy work for Avis hires in Colorado?
Avis hires in Colorado follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
At pickup, check the fuel gauge with the Avis agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning your Avis vehicle in Colorado:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
- Keep your fuel receipt showing the date, time, and station address
- Take a photo of the full gauge at the pump as backup evidence
If you return the vehicle below the recorded starting level, Avis may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at Colorado locations such as Colorado Springs (COS) or Aspen (ASE), leave your receipt in the key drop envelope and keep a photo of the full gauge for your records.
Does Avis in Colorado include liability insurance in the hire?
Not automatically. Third-party liability cover is not always included by default in Avis hires in Colorado, and the level of protection can vary depending on your rate plan.
In the United States, some states require hire companies to include state-minimum third-party liability, but not all states do. Where no minimum is mandated, your own personal auto insurance policy, if it extends to hire vehicles, would respond instead. Colorado does not have the same statutory requirement as states like New York.
When booking an Avis hire in Colorado through Hola Car Rentals, you can add Liability Insurance Supplementary (LIS/ALI/SLI) cover of up to US$300,000 to protect against bodily injury and property damage you may cause to others. This is separate from Collision Damage Waiver (CDW/LDW), which covers damage to the Avis vehicle itself.
To confirm what is included in your specific rate:
- Review your booking confirmation for cover details
- Check the hire agreement at the Avis counter in Colorado before signing
- Ask the agent to clarify the liability limits and any deductibles that apply
What happens if my flight is delayed and I arrive late to pick up my Avis hire in Colorado?
If your flight is delayed, Avis in Colorado will generally hold your reservation for up to 24 hours beyond the original pickup time at airport locations. This applies to major Colorado airports including Denver International (DEN) and Colorado Springs (COS).
Here is what to keep in mind depending on how long the delay is:
- Delay under 24 hours: Your Avis booking in Colorado should be held. Make sure you arrive during the counter's operating hours. Denver International Airport (DEN) operates 24 hours, while other Colorado locations such as Aspen (ASE) close at 10:30 PM and Loveland (FNL) closes at 5:00 PM on weekdays.
- Delay over 24 hours: Contact Hola Car Rentals support as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.
If you arrive after the Avis counter has closed at a Colorado location that does not operate 24 hours, check your booking confirmation for after-hours key drop instructions. Colorado Springs (COS) and Aspen (ASE) both offer after-hours drop boxes for returns.
Can I add an additional driver to my Avis hire in Colorado?
Yes, you can add an additional driver to your Avis hire in Colorado, either as part of your rate or for a fee paid at the counter.
When the additional driver is not included in your rate, Avis charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes for the hire period. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding a driver at the Avis counter in Colorado:
- The additional driver must be physically present at pickup
- They must present a valid driving licence and any required ID
- For Avis in Colorado, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Avis hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not listed on the contract drives the vehicle in Colorado, cover may be voided and additional charges could apply. If you need to add a driver after collection, visit an Avis branch to update the agreement.
Is there a one-way fee if I pick up from Avis in Denver and drop off at another Colorado city?
It depends on the specific route. Avis may apply a one-way drop-off fee when you return the vehicle to a different location than where you picked it up in Colorado, but not all routes between Colorado cities or airports automatically trigger this fee.
Common patterns to expect:
- Same city, airport to downtown (for example, Denver International to downtown Denver): often no drop-off fee
- Different cities within Colorado (for example, Denver to Colorado Springs or Denver to Grand Junction): a drop-off fee is likely, with the amount varying by distance and vehicle class
- Remote mountain airports such as Aspen (ASE), Gunnison (GUC), or Yampa Valley (HDN): fees may be higher or the route may not be available
When booking your Avis hire in Colorado through Hola Car Rentals, any applicable one-way fee is shown on the rate details page under the section labelled as amounts due at the destination. This fee cannot be prepaid and is paid directly to Avis at pickup or return. Always review your confirmation to confirm whether a drop-off fee applies to your specific Colorado route before finalising your booking.
Does my Avis booking in Colorado include travel assistance if something goes wrong on the road?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be valuable when driving an Avis hire across Colorado's mountain roads and remote areas.
Coverage typically includes:
- Medical assistance for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit is particularly relevant for Colorado, where Avis hires often take travellers to high-altitude or remote destinations such as the mountain resort airports at Aspen, Eagle County, or Gunnison, where access to services can be limited.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: This travel assistance benefit applies only to non-North American customers. Travellers who are residents of the United States or Canada do not qualify for this benefit, regardless of which Avis location in Colorado they rent from. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Do I need an International Driving Permit to rent from Avis in Colorado?
Not always, but it depends on your licence. For most Avis locations in Colorado, visitors can drive using a valid foreign driving licence. However, an International Driving Permit (IDP) is mandatory if your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.
If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly required at Avis counters in Colorado. That said, having one can help avoid any issues at the counter, particularly at smaller Colorado airports such as Grand Junction (GJT), where the Avis desk may also ask non-U.S. licence holders to present a passport alongside their licence.
Key points to remember:
- The IDP is a translation document only. It must always be carried together with your original licence and is not valid on its own.
- Obtain your IDP in your home country before travelling. U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.
- All documents presented at the Avis counter in Colorado must be physical originals. Digital copies are not accepted.
Check your booking confirmation for any location-specific requirements that apply to your Avis hire in Colorado.
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