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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Miami include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Miami, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Miami.
Will I face unexpected charges at the Enterprise counter in Miami when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Miami are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Miami charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get to the Enterprise counter at Miami International Airport?
After landing at Miami International Airport (MIA), the Enterprise counter is located inside the Rental Car Center (RCC), which you reach via the free MIA Mover train.
- After clearing baggage claim and migration, take the elevator or escalator to Level 3 of the terminal.
- Follow the purple and magenta MIA Mover signs toward the station, located between the Dolphin and Flamingo garages. Use the moving walkways to reach the platform.
- Board the MIA Mover train, which is free and runs frequently. The ride takes approximately 4 minutes.
- Arrive at the Rental Car Center on Level 4. As you enter, proceed to the Enterprise counter on your left. Self-service kiosks are also available to speed up the transaction.
Total time from baggage claim to the Enterprise counter in Miami is typically 10 to 15 minutes under normal conditions. The RCC is open 24 hours, though Enterprise counter hours may be limited late at night, roughly between 11 p.m. and 5 a.m. On rare occasions the MIA Mover undergoes overnight maintenance; the airport posts alerts and provides alternate transport when that happens.
What documents do I need to pick up my Enterprise rental car in Miami?
To collect your Enterprise rental car in Miami, you must present all of the following physical documents at the counter. Digital copies are not accepted.
- A valid, original driver's license in the main driver's name. If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended.
- A physical major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted for the deposit.
- A valid passport or government-issued photo ID.
- Your booking confirmation.
- Round-trip flight or cruise tickets if you are visiting from abroad.
The IDP is a translation document only and must always be carried alongside your original license. It is not a standalone license and will not be accepted without it. Obtain your IDP in your home country before traveling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders. Enterprise staff in Miami will verify all documents before releasing the vehicle.
Are there toll roads near Miami and how does Enterprise handle them?
Yes, Miami has several toll roads and almost all of them are fully cashless, meaning there are no cash booths. Common toll roads in the Miami area include the Florida Turnpike and the I-95 Express lanes, with estimated daily toll costs ranging from approximately US$5 to US$20 depending on your route.
Your Enterprise rental vehicle in Miami will include an electronic toll device or a plate-based billing system. At the Enterprise counter you will typically have two options:
- Unlimited toll package via Enterprise TollPass, available for approximately US$4.95 per day when used. This covers all tolls during your rental period.
- Pay per use, where Enterprise charges you the actual toll amount plus daily or administrative processing fees after your rental ends. Toll charges can appear on your card days or even weeks after you return the vehicle.
If you plan to use your own visitor toll pass such as Florida's SunPass, inform the Enterprise agent at the Miami counter so they can deactivate the vehicle's default device and prevent duplicate charges. Opting out and paying manually at cash lanes is rarely possible in Miami since most gantries are cashless.
Can I get cashback on tolls paid during my Enterprise rental in Miami?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise rental in Miami.
Given that Miami toll roads such as the Florida Turnpike and I-95 Express can cost between US$5 and US$20 per day, this benefit can add up meaningfully over a multi-day rental.
To claim your Tolls Cashback after returning your Enterprise vehicle in Miami:
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Enterprise, and a toll invoice or statement showing the charges paid.
- Include your full name, travel dates, and the last 4 digits of the card used for your booking.
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days will not be accepted. This benefit covers toll charges only, not fines or parking penalties.
What is the minimum age to rent a car with Enterprise in Miami?
The standard minimum age to rent with Enterprise in Miami without additional surcharges is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge, also called an underage fee, at the Enterprise counter in Miami.
Additional points to keep in mind:
- Florida is not one of the states (New York and Michigan) that legally require rentals to drivers aged 18 and over, so the Enterprise minimum in Miami follows the standard 21-to-24 policy with a surcharge.
- Many vehicle classes are restricted to drivers aged 25 and over. Categories such as full-size SUVs, minivans, convertibles, luxury, and premium vehicles typically require the main driver to be at least 25. Economy, compact, and intermediate SUV classes are generally available to younger renters.
- The young-renter surcharge for Enterprise in Miami is approximately US$15 per day plus applicable taxes, paid at the counter.
- Drivers from Latin America and the Caribbean aged 21 to 24 may qualify for an underage fee waiver on eligible Avis or Budget rates, but this exception does not apply to Enterprise.
All drivers, regardless of age, must present a valid driver's license and a physical major credit card in their name for the security deposit.
How does the security deposit work when picking up an Enterprise car in Miami?
When you pick up your Enterprise rental car in Miami, the counter agent will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
Key details for Enterprise in Miami:
- Typical hold amounts for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount depends on the vehicle class, rental duration, and Enterprise's policies at the Miami location.
- Only a physical major credit card with the driver's name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
- The card must be in the main driver's name and have sufficient available credit to cover the hold plus any expected charges.
- After you return the vehicle, Enterprise releases the hold. Your bank or card issuer controls how quickly it reappears on your available credit, which can take up to 15 business days.
It is a good idea to bring a backup credit card in your name in case your primary card is declined, and to notify your bank of your travel plans to avoid fraud blocks on in-person authorizations in Miami.
Can I add an additional driver to my Enterprise rental in Miami?
Yes, you can add an additional driver to your Enterprise rental in Miami, either as part of your rate or by paying a fee at the counter.
For Enterprise in Miami, the additional driver fee is approximately US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.
Requirements for adding a driver at the Enterprise counter in Miami:
- The additional driver must be physically present at the counter at the time of pickup.
- They must present a valid driver's license and any required identification.
- If their license uses a non-Latin alphabet, they will also need an International Driving Permit.
- They must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-renter surcharge in addition to the additional driver fee.
- Both the main driver and the additional driver must sign the rental agreement.
Only drivers listed on the Enterprise rental agreement in Miami are covered by the vehicle's protections such as CDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections and expose you to additional charges.
Does Enterprise in Miami offer after-hours car returns?
After-hours return options at Enterprise locations in Miami vary by location, so it is important to confirm the policy for your specific pickup site before your rental begins.
At Miami International Airport (MIA), the Rental Car Center is open 24 hours, but the Enterprise counter itself may have limited staffing during overnight hours, roughly between 11 p.m. and 5 a.m. Confirm after-hours procedures directly with Enterprise at the MIA counter when you pick up the vehicle.
For Enterprise neighborhood locations in Miami:
- Some locations, such as the Miami SW 128th St branch, do offer after-hours returns. In those cases, Enterprise staff provide return instructions at pickup. You lock the vehicle and deposit the keys in a drop box near the main entrance. Your responsibility for the vehicle's condition continues until an Enterprise employee inspects it the next business day.
- Other locations, such as the Miami SW 137th Ave branch, do not offer after-hours returns.
Regardless of location, always ask the Enterprise agent in Miami for specific after-hours instructions at the time of pickup, keep a photo of the vehicle's condition, and retain your fuel receipt if you refueled before returning.
What travel assistance is included with my Enterprise booking in Miami?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to Enterprise rentals in Miami as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are eligible, the travel assistance coverage typically includes:
- Medical coverage for up to 5 passengers during your trip.
- Legal assistance in the event of a road accident, which can be especially valuable if you are involved in an incident on Miami highways such as the Florida Turnpike or I-95.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This coverage does not replace CDW or liability insurance for the Enterprise vehicle itself. It is a separate travel protection benefit.
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect), or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What is the fuel policy for Enterprise rentals in Miami?
Enterprise rentals in Miami follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to follow for a smooth fuel return in Miami:
- At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
- Refuel within approximately 10 miles of your return location in Miami before dropping off the vehicle. Keep your fuel receipt showing the date, time, and station address.
- At return, show the gauge at full and present the receipt if requested.
If you return the Enterprise vehicle in Miami with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.
For after-hours returns at eligible Enterprise locations in Miami, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence. Some Enterprise locations near Miami International Airport may also offer a prepaid fuel option at the counter; if you accept it, any unused fuel is generally non-refundable.
Can I pick up an Enterprise car in Miami and return it in another city?
Yes, one-way rentals with Enterprise are possible in Miami, allowing you to pick up in Miami and return the vehicle in a different city. However, a drop-off fee may apply depending on your specific route.
Key things to know about one-way rentals from Miami with Enterprise:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season. It is set by Enterprise and cannot be prepaid.
- Some routes from Miami do not incur a drop-off fee. For example, a one-way from Miami International Airport (MIA) to Orlando (MCO) may carry no drop-off fee due to the relatively short distance, though this depends on current Enterprise pricing.
- Longer routes, such as Miami to cities in other states, typically do carry a drop-off fee.
- Cross-border one-way rentals, such as returning the vehicle in another country, are often restricted or require prior authorization from Enterprise.
During the booking process, the drop-off fee for your Miami Enterprise rental will be shown under the section labeled as charges due at destination. Always review your booking confirmation to verify whether a fee applies before finalizing your reservation. If the Enterprise counter in Miami charges a different amount than what was disclosed, keep all paperwork and contact support.
What insurance coverage is included with an Enterprise rental in Miami?
The insurance and protection options included with your Enterprise rental in Miami depend on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the Miami counter.
Common coverage types available for Enterprise rentals in Miami:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. A deductible may apply unless your plan states zero excess.
- Third-Party Liability (LIS or SLI): covers bodily injury and property damage you may cause to other people while driving the Enterprise vehicle in Miami. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage up to US$300,000 is strongly recommended.
CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. These are separate protections.
At the Enterprise counter in Miami, you may be offered additional optional products such as personal accident insurance or personal effects coverage. You are not required to accept any add-on that was not disclosed on your booking confirmation. If you are charged for something not listed on your confirmation, keep the paperwork and contact support after your rental ends.
Are there any local driving rules in Miami that Enterprise renters should know?
Yes, there are a few driving rules in Miami that are worth knowing before you get behind the wheel of your Enterprise rental.
Left turn on red: In Miami, a left turn on red is only legal when turning from a one-way street onto another one-way street, and only after a complete stop and only where signs permit it. This is more restrictive than some other U.S. cities, so do not assume a left on red is allowed at every intersection.
Cashless toll roads: Nearly all expressways around Miami, including the Florida Turnpike and I-95 Express lanes, are fully cashless. Your Enterprise vehicle will have an electronic toll device or plate-based billing. Make sure you understand which toll option you selected at the Enterprise counter in Miami to avoid unexpected charges after your rental ends.
Other practical notes for driving your Enterprise rental in Miami:
- Major interchange construction is ongoing in the Miami area, including the I-395 and I-95 corridor. Allow extra time and follow GPS guidance carefully.
- Speed enforcement is active on Miami expressways. Obey posted limits to avoid fines that may be billed to you after the rental through Enterprise.
- Florida has no congestion charges or emissions zones, so there are no additional city-center driving fees beyond standard tolls.
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