Enterprise Car Hire
in Boston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Boston Logan International Airport, follow signs from baggage claim to Ground Transportation and board the free On-Airport Shuttle (Routes 22, 33, or 55) from the lower level of any terminal. This shuttle takes you directly to the Rental Car Centre (RCC) at 15 Transportation Way, East Boston, MA 02128, where the Enterprise counter is located.

• Shuttles run every 5 to 6 minutes during the day; Route 55 covers early morning and late evening
• Total travel time from the terminal curb to the RCC is approximately 10 to 15 minutes
• Once at the RCC, proceed to the Enterprise counter; self-service kiosks are available to speed up the transaction
• After completing paperwork, walk to the vehicle bay (approximately 2 to 5 minutes)

Bring your physical credit card, driver’s licence, and booking confirmation. The Enterprise Boston Logan location offers after-hours returns, so you can drop off the vehicle outside standard business hours if needed.

Enterprise hours in Boston vary significantly depending on which location you choose.

• Boston Logan International Airport (BOS): Extended hours covering peak travel times, with after-hours returns available
• Boston Brookline (996 Commonwealth Ave): Monday to Friday 08:00 to 18:00, weekends 09:00 to 12:00, with after-hours returns available
• Boston Roxbury (17 Melnea Cass Blvd): Monday to Friday 08:00 to 18:00, Saturday 09:00 to 13:00, closed Sundays, no after-hours returns
• South Boston (230 Dorchester Ave): Limited hours with no confirmed after-hours return availability

If your flight arrives late or you plan to return the Enterprise vehicle outside business hours, Boston Logan is the most flexible option. Always confirm current hours directly with the Enterprise location before your trip, as hours can change on holidays.

Boston and the wider Massachusetts area use a fully cashless toll system called EZDriveMA, which relies on E-ZPass MA transponders and Pay By Plate MA for licence plate invoicing. There are no cash toll booths on roads like the Massachusetts Turnpike (I-90), the Tobin Memorial Bridge, or the tunnels connecting Boston Logan Airport to the city.

When you pick up your Enterprise hire in Boston, you have two main options for handling tolls:

• Enroll in Enterprise's toll programme (TollPass or similar): a daily convenience fee of approximately US$3.95 per usage day, capped at around US$19.75 per rental period, plus actual toll amounts billed at undiscounted rates
• Opt out and let Pay By Plate MA invoice the vehicle's registered owner (Enterprise), which then bills you plus administrative fees, typically 4 to 6 weeks after the hire ends

Typical toll costs include approximately US$7.45 for a full-length Mass Pike trip with an in-state transponder. Out-of-state E-ZPass users pay a higher rate. Massachusetts has no congestion charges or emissions zone fees like those found in some European cities.

Yes, you can get cashback on tolls paid during your Enterprise hire in Boston. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid on roads like the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, and other EZDriveMA cashless routes around Boston.

To claim your cashback after returning the Enterprise vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

Example: if your Boston booking total is US$500, the 5% cap is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Refunds are processed to your original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

To pick up your Enterprise hire in Boston, you must bring the following physical documents. Digital copies are not accepted at the counter.

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name
• Physical major credit card with the driver’s name printed on the card, for the security deposit hold (debit and prepaid cards are not accepted)
• Passport or valid government photo ID
• Booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

All additional drivers must also be present at the Enterprise Boston counter with their own valid licence and ID, and must sign the hire agreement to be covered.

Boston's street layout is unlike most U.S. cities and can be disorientating for first-time drivers in an Enterprise hire. Rather than a predictable north-south-east-west grid, Boston's roads follow centuries-old paths that wind in multiple directions without clear orientation cues.

• One-way streets frequently reverse direction within the same road (for example, Shawmut Avenue in the South End alternates direction every few blocks as a traffic-calming measure)
• Complex motorway interchanges, particularly around Sullivan Square, feature maze-like ramps and rotaries from 1960s construction
• The Allston I-90 megaproject area along the Charles River involves ongoing ramp disruptions affecting the Massachusetts Turnpike and Soldiers Field Road
• GPS navigation can struggle with Boston's organic street layout, so allow extra time when driving your Enterprise hire to unfamiliar neighbourhoods

Staying alert to one-way signs and do-not-enter markings is especially important. Unlike grid-based U.S. cities, Boston requires constant sign vigilance, and cut-through routes that appear logical on a map often dead-end or reverse direction unexpectedly.

When you pick up your Enterprise hire in Boston, a temporary authorisation hold is placed on your credit card. This is not a charge but reduces your available credit until the hire ends and your bank releases the hold.

For standard vehicles in the United States, typical holds range from approximately US$300 to US$400, though the exact amount at the Enterprise Boston counter depends on the vehicle class, hire duration, and location. Premium or speciality vehicles may carry higher holds.

• Only a physical, major credit card in the main driver’s name with the driver’s name printed on the card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• Ensure your card has sufficient available credit to cover both the hold and any expected charges
• Notify your bank of your travel plans to prevent fraud blocks on the authorisation

After returning the Enterprise vehicle in Boston, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 working days.

Yes, Enterprise offers after-hours returns at select Boston locations, but availability depends on which branch you choose.

• Boston Logan International Airport (BOS): After-hours returns are available, making it the most flexible option for late arrivals or early departures
• Boston Brookline (996 Commonwealth Ave): After-hours returns are available
• Boston Harbour Garage (270 Atlantic Ave): After-hours returns are available; vehicles must be returned to the 7th floor at 299 Milk Street, keys placed in the drop box next to the Rental Booth, and the parking pass left on the dashboard. Note that you remain responsible for the vehicle's condition until the business reopens
• Boston Roxbury (17 Melnea Cass Blvd): No after-hours returns available
• South Boston (230 Dorchester Ave): After-hours return availability is not confirmed

If you plan to return your Enterprise hire outside business hours in Boston, confirm the specific procedure with the branch at pick-up and follow the key-drop instructions carefully. Keep a photo of the vehicle's condition at drop-off as documentation.

Yes, you can add an additional driver to your Enterprise hire in Boston, either as part of your rate or by paying a fee at the counter.

For Enterprise, Alamo, and National, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

• The additional driver must be present at the Enterprise Boston counter at pick-up with a valid driver’s licence and photo ID
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by protections such as CDW/LDW
• If the additional driver’s licence uses a non-Latin alphabet, an IDP is required
• Age rules apply: drivers under 25 may be subject to a young-driver surcharge

If you need to add a driver after pick-up, visit any Enterprise branch in Boston to update the agreement. The additional driver cannot be added remotely by phone or chat alone.

The minimum age to hire a car with Enterprise in Boston without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-renter fee at the counter.

• Enterprise charges US$15 per day for additional drivers, and young-driver surcharges are separate and apply to the main driver if under 25
• Drivers under 21 are generally not permitted to hire with Enterprise in Boston
• Vehicle class restrictions apply to under-25 renters: categories such as full-size SUVs, luxury, premium, minivans, and convertibles are typically restricted to drivers 25 and older
• Economy, compact, intermediate, and compact SUV classes are usually available to renters aged 21 to 24

Massachusetts does not have the same under-21 exception that New York and Michigan have, so the standard Enterprise policy applies at Boston locations. Regardless of age, all renters must present a valid driver’s licence and a physical major credit card in the main driver’s name for the security deposit hold.

Yes, Enterprise allows one-way hires where you pick up in Boston and return the vehicle in a different city, but a drop-off fee may apply depending on the route.

• Same-city returns (for example, Boston Logan Airport to Boston Brookline) typically do not incur a one-way fee
• Returns to a different city or state (for example, Boston to New York) usually carry a drop-off fee that varies by distance, vehicle class, and season
• Cross-country or remote routes may carry higher fees or may not be permitted for certain vehicle classes

During the booking process, any applicable drop-off fee for your Enterprise Boston hire will be shown under the To Pay at Destination section on the details page. This fee cannot be prepaid and is paid directly to Enterprise at pick-up or return.

If you change your return location after booking, the hire will be re-priced and the drop-off fee may increase. Always confirm the fee shown on your booking confirmation matches what Enterprise presents at the Boston counter before signing the agreement.

Enterprise hires in Boston follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At pick-up, verify the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Boston location
• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address as proof

If you return the Enterprise vehicle in Boston with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

For after-hours returns at Boston Logan or Boston Harbour Garage, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation in case a dispute arises.

Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, which can be valuable if an unexpected situation arises during your Enterprise hire in Boston, such as a breakdown on the Massachusetts Turnpike or a medical emergency away from home.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Boston hire.