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Frequently Asked Questions

Where is the Hertz pick-up area located at Orlando International Airport (MCO) once I land?

Upon arrival at Orlando International Airport, the Hertz car hire facilities are conveniently located within the main terminal building. You will find the rental desks and vehicle pick-up areas on the Ground Transportation Level, which is Level 1. This integrated set-up is designed for traveller convenience, removing the need to find an off-site rental centre. Simply follow the prominent overhead signs for "Rental Cars" after you exit the secure gate area and head downstairs.

Do I need to take a shuttle, tram, or walk to reach the Hertz car hire counter at MCO?

One of the great conveniences of hiring with Hertz at MCO is that no shuttle or external tram is required to reach the rental desk. The desks are located directly inside the main terminal building on Level 1, on both the A-Side and B-Side. After you collect your luggage from the baggage reclaim carousel, you can simply walk over to the designated car hire area. The vehicles are also parked in an adjacent garage, making the entire process from plane to car exceptionally streamlined.

Which terminal should I go to for Hertz at MCO if my flight arrives at Terminal A versus Terminal B?

Orlando International Airport is designed with traveller convenience in mind, and Hertz has a presence in both Terminal A and Terminal B. Regardless of which terminal your flight arrives at, you will find a Hertz rental desk on the Ground Transportation Level (Level 1). Simply proceed to baggage reclaim for your airline, collect your belongings, and then follow the signs for "Rental Cars" on that same side of the airport. This dual-sided operation ensures you do not have to cross the entire airport to pick up your vehicle.

What are the step-by-step directions from baggage reclaim to the Hertz rental cars at MCO?

After collecting your luggage from the baggage reclaim carousel on Level 2, look for the large, clear signs directing you to "Ground Transportation" and "Rental Cars". You will need to go down one level to Level 1. Once on Level 1, you will see the car hire desks, including Hertz, situated directly opposite the escalators and lifts. After completing your rental agreement at the desk, you will be directed to walk across a short walkway into the parking garage to find your assigned vehicle.

How long does it typically take to get from my gate to a Hertz hire car at Orlando MCO?

The time it takes to get from your gate to your Hertz hire car can vary, but a reasonable estimate is between 30 and 60 minutes. This includes the time to disembark, travel to the main terminal via the APM (automated people mover), collect your luggage at baggage reclaim, and complete the hire process at the desk. During peak travel seasons or if there are queues at the desk, this process may take longer. The convenient in-terminal location of the Hertz desk helps to make this transition as efficient as possible.

If I arrive late at night, what should I expect when picking up a Hertz hire car at MCO?

Hertz at Orlando International Airport typically operates extended hours to accommodate late-arriving flights, often remaining open 24/7. While the airport may be quieter late at night, the pick-up process remains largely the same. You will still proceed to the rental desk on Level 1 to complete your paperwork and then head to the garage to find your car. It is always good practice to include your flight number in your reservation so staff are aware of your arrival time, especially in case of delays.

What documents do I need at the desk to pick up a Hertz hire car at Orlando MCO?

To ensure a smooth and efficient collection experience at the Hertz desk at MCO, you should be prepared with standard hire credentials. This generally includes a valid driving licence for each person who plans to drive the vehicle. You will also typically be asked for the major credit card that was used to make the reservation. For international travellers, having your passport and an International Driving Permit, if required, is also a good practice.

Can I pick up a Hertz hire car at MCO if my flight is delayed past my arrival time?

Yes, you can typically still collect your hire car if your flight is delayed. It is strongly recommended to include your flight number when you make your Hertz reservation. This allows staff at the MCO location to track your flight status and anticipate your delayed arrival. As long as you arrive during the location's operating hours, they will generally hold your reservation, ensuring your vehicle is ready for you when you land.

How does Hertz pick-up work at MCO if I’m travelling with kids and lots of luggage?

The integrated design of MCO's car hire facilities is very helpful for families. After collecting your luggage at baggage reclaim, you can use a complimentary airport luggage trolley to transport everything to the Hertz desk on Level 1. Once the rental agreement is complete, it is a short walk to the parking garage. One adult can go to get the car while the other waits with the children and luggage in a safe area, or you can all go to the garage together to load up before exiting.

Is it easier to hire from Hertz at MCO or at an off-airport location for an Orlando holiday?

Hiring directly from Hertz at MCO offers the most convenience, especially for travellers arriving by air. The on-site location means you can pick up your car moments after getting your bags without needing a shuttle, saving valuable holiday time. While off-airport locations can sometimes be an option, they add extra steps such as finding transport to the hire office. For a seamless start to your Orlando trip, especially with family or luggage, the airport location is typically the most straightforward choice.

What’s the quickest way to get on the motorway from the Hertz car hire garage at MCO?

Exiting the Hertz hire garage at MCO is well signed and designed to get you on your way quickly. As you leave the garage, follow the overhead signs for the airport's North or South exit. For most tourist destinations, you will follow signs for the South Exit, which leads directly onto State Road 528 (Beachline Expressway). This toll road provides immediate access to other major routes like Interstate 4 (I-4) and the Florida Turnpike, connecting you to all of Orlando's attractions.

How do I drive from Hertz at Orlando MCO to Disney World without getting confused by airport exits?

The route from MCO to Walt Disney World is very direct and well marked. After leaving the Hertz garage, follow the signs for the South Exit Road/SR 417. This will merge you onto State Road 528 West (Beachline Expressway) heading towards I-4. Stay on SR 528 for a few miles and then take the exit for I-4 West. Once on I-4 West, you will see multiple, clearly marked exits for the various Walt Disney World parks and resorts. Using a GPS app is also strongly recommended for turn-by-turn guidance.

What’s the best route from Hertz at MCO to Universal Orlando for first-time drivers in Orlando?

For first-time drivers, the most straightforward route to Universal Orlando is via the main roads. From the Hertz hire garage, follow the signs for the airport's South Exit, which will put you on State Road 528 West (Beachline Expressway). Continue on SR 528 West for approximately 10 miles until you reach the exit for Interstate 4 (I-4) East towards Orlando. Merge onto I-4 East, and in just a few miles you will see the large, well marked exits for Universal Orlando Resort.

How long is the drive from Hertz at MCO to International Drive in typical traffic?

The drive from the Hertz location at MCO to the heart of International Drive is relatively short, typically taking about 20 to 30 minutes in normal traffic conditions. The most common route involves taking State Road 528 West (Beachline Expressway) from the airport's South Exit. Depending on your destination on International Drive, you may exit onto Universal Boulevard, John Young Parkway, or continue to I-4. During peak rush hour or busy tourist seasons, allow extra time as traffic can become congested.

What should I know about toll roads when leaving MCO in a Hertz hire car?

It is important for visitors to know that most major routes connecting MCO to Orlando's attractions are toll roads. The main routes, such as the Beachline Expressway (SR 528) and the Central Florida GreeneWay (SR 417), require payment. Hertz vehicles are generally equipped with an electronic tolling device that allows you to use the express lanes without stopping. This service offers great convenience, and you can ask the Hertz agent at the desk for more information on how the programme works for your hire.

Where can I pick up an electronic toll pass or toll device when hiring from Hertz at MCO?

You do not need to pick up a separate device, as Hertz vehicles in Florida are typically already equipped with a PlatePass transponder for electronic tolling. This system is automatically activated the first time you drive through a designated electronic toll lane. The service is designed for maximum convenience, allowing you to bypass cash lanes and keep moving. The hire agent can provide a brief overview of this feature when you collect your car at the MCO desk.

Are there petrol stations near Orlando MCO that are convenient right after picking up a Hertz car?

Yes, there are several petrol stations conveniently located just outside the airport property. As you follow the airport's South Exit Road, you will find multiple options from major brands like Wawa and 7-Eleven within the first mile or two. These stations are easy to access before you merge onto the main roads like the Beachline Expressway (SR 528). They are perfect for grabbing fuel, drinks, or snacks as you begin your journey from MCO.

Where is the closest place to refill petrol before returning a Hertz hire car at MCO?

To refuel your Hertz hire before returning it to MCO, there are several petrol stations located very close to the airport entrance. Two of the most convenient are located right on Semoran Boulevard (SR 436) just north of the airport, and on the South Access Road leading into the airport property. Following signs for "Gas" or "Cell Phone Lot" as you approach MCO will guide you directly to these stations, making it easy to top off the tank just minutes before you enter the rental car return area.

How do I return a Hertz hire car at Orlando MCO and get back to my terminal afterwards?

Returning your Hertz hire at MCO is a straightforward process. As you approach the airport, follow the large overhead signs for "Rental Car Return", which will direct you to the correct parking garage. Once inside, follow the specific signs for Hertz and park in a designated return lane. After gathering your belongings, you simply walk from the garage directly into the main terminal building. From there, you can proceed upstairs to Level 3 for airline check-in and security.

How early should I plan to return my Hertz hire car at MCO before a domestic flight?

For a domestic flight, it is wise to plan on returning your Hertz hire car at least two hours before your scheduled departure time. This provides a comfortable buffer to complete the vehicle return process, walk into the terminal, check your luggage with the airline, and clear security. During peak travel times, such as holidays or school breaks, consider adding an extra 30 to 60 minutes to this timeline to account for potential traffic and longer queues inside the airport.

How early should I plan to return my Hertz hire car at MCO before an international flight?

When departing on an international flight, you should plan to return your Hertz hire car at MCO at least three hours prior to your flight's departure. International travel involves longer check-in procedures and potentially more extensive security and customs screening. Returning your car this early allows ample time to handle the vehicle drop-off, transfer to the terminal, check your bags, and navigate the necessary airport checkpoints without feeling rushed. It is always better to have extra time than to risk missing a flight.

What happens if I accidentally return my Hertz hire car to the wrong car hire company area at MCO?

While the signage at MCO is very clear, mistakes can happen. If you accidentally park your Hertz hire car in another company's return area, the staff there will likely redirect you to the correct Hertz section within the same garage. It is a common occurrence, and airport staff are used to assisting drivers. To avoid this, simply slow down as you enter the rental return garage and carefully follow the overhead signs specifically pointing to the Hertz drop-off lanes.

Can I return my Hertz hire car at Orlando MCO outside of regular business hours?

Yes, the Hertz location at Orlando International Airport is accustomed to travellers' varied schedules and typically offers 24/7 vehicle return services. This allows you to drop off your car at any time, day or night, which is especially convenient for early morning or late-night flights. You will follow the standard signs for "Rental Car Return" and park in the designated Hertz area. The process is designed to be seamless even when the main desk is not fully staffed.

Where do I drop the keys when returning a Hertz hire car at MCO if the desk is closed?

For out-of-hours returns at MCO, Hertz provides a secure and clearly marked key drop box. After you have parked the vehicle in the designated Hertz return area and removed all your personal belongings, you will find a drop box located nearby. Simply place the keys inside as instructed. Be sure to lock the vehicle and take your rental agreement receipt with you before leaving the garage.

What’s the process for adding an additional driver when picking up a Hertz hire car at MCO?

Adding another driver to your hire agreement is a simple process that can be handled at the Hertz desk at MCO. The person you wish to add must be present with you at the time of collection. They will also need to present their own valid driving licence to the Hertz agent. The agent will then add their information to the hire contract, ensuring they are officially authorised to drive the vehicle during your trip.

Which Hertz car types make the most sense for Orlando theme park trips with pushchairs and gear?

For a family trip centred around Orlando's theme parks, selecting a vehicle with ample space is crucial for a comfortable experience. People carriers (minivans) and mid-size to full-size SUVs from the Hertz fleet are excellent choices. These vehicles offer generous luggage space for bags, multiple pushchairs, and any souvenirs you collect. They also provide more passenger room, which is a welcome comfort after a long day of walking through the parks. Consider your group size and gear needs when selecting the best fit.

Is it hard to park a larger Hertz SUV at Disney, Universal, and hotels around Orlando?

Parking a larger SUV in Orlando is generally not difficult, as the city's infrastructure is built to accommodate tourists with larger vehicles. The car parks and garages at major theme parks like Disney World and Universal Orlando are massive, with bays designed to fit people carriers and SUVs easily. Similarly, most hotels and resorts in the area offer spacious parking. While you will need to be mindful in tighter spots, you should find parking manageable throughout the main tourist areas.

Can I request a child safety seat at Hertz Orlando MCO, and how is it picked up at the airport?

Yes, you can typically reserve child safety seats when you book your Hertz hire car for collection at MCO. It is strongly recommended to request them in advance to ensure availability. When you arrive at the hire desk, the agent will confirm your request and provide you with the seat. You will then be responsible for properly installing the child seat in the vehicle yourself before leaving the rental garage, so be sure you are familiar with the installation process.

What should international travellers know about hiring from Hertz at Orlando MCO with a foreign licence?

International travellers hiring from Hertz at MCO should be prepared to present their valid driving licence from their home country. While many licences are accepted, it is good practice to also carry an International Driving Permit (IDP) as a supplementary translation of your licence. You will also need your passport for identification purposes. Understanding local traffic laws, such as driving on the right-hand side of the road, is also essential for a safe and enjoyable trip.

How does Hertz handle one-way hires from Orlando MCO if I’m ending my trip in another Florida city?

Hertz offers the flexibility of one-way hires, which is a popular option for travellers exploring Florida. You can easily pick up your vehicle at Orlando MCO and arrange to drop it off at a different Hertz location, such as Miami, Tampa, or Fort Lauderdale. When booking, simply specify your different pick-up and drop-off locations to see the available options. This allows for great freedom when planning a road trip without having to circle back to your starting point.

Can I pick up my Hertz hire at MCO and return it at a different Orlando-area Hertz location?

Yes, this is generally possible and offers great flexibility for your travel plans. You can arrange to collect your vehicle from the convenient MCO airport location and return it to a different Hertz neighbourhood branch in the Orlando area, such as one near the theme parks or your hotel. When making your reservation, be sure to enter MCO as your pick-up location and select the other Orlando branch as your return location to confirm availability and any potential changes to your hire plan.

What’s the best way to handle luggage and passengers while the driver picks up the Hertz car at MCO?

A great strategy for managing a group is to have the designated driver head to the Hertz desk on Level 1 while the rest of the party waits with the luggage at the baggage reclaim area on Level 2. This minimises crowding at the hire desk. Once the driver has completed the paperwork and retrieved the car from the garage, they can drive to the passenger pick-up kerb on the arrivals level to collect everyone and their belongings before heading out.

What should I do if my Hertz hire car at MCO has a warning light or a problem right after I leave?

If you notice a warning light or any mechanical issue immediately after leaving the MCO rental garage, your first priority is to pull over safely. Do not continue driving if the warning indicates a serious problem. You should immediately contact the Hertz roadside assistance number provided on your hire agreement. They will guide you on the next steps, which may include returning to the MCO location to exchange the vehicle for another one.

How do I find my specific Hertz car in the MCO rental garage, and what signs should I follow?

After completing your hire agreement at the Hertz desk, you will be given a bay number or directed to a specific zone in the parking garage. As you walk from the terminal into the garage, look for the large overhead signs that indicate parking rows and sections. The garage is well lit and clearly marked, making it easy to navigate. Simply follow the signs to your designated row and look for the bay number corresponding to your hire agreement to locate your vehicle.

What are common driving challenges for visitors leaving Orlando MCO in a hire car for the first time?

For first-time visitors, the main challenges are navigating multi-lane motorways and understanding the electronic tolling system. The roads around MCO are wide and busy, so it is important to be confident when merging and changing lanes. Also be aware that many routes are toll roads, so familiarise yourself with how your hire's toll pass works. Using a GPS navigation app from the moment you start the car is the best way to reduce stress and ensure you are in the correct lane for your exits.

If I’m staying near Disney, is it easier to use the Hertz hire car for the whole trip or only certain days?

Having a hire car for your entire trip offers the most flexibility, even when staying near Disney. While Disney has its own transport system, a car allows you to easily visit other attractions like Universal Orlando, SeaWorld, or go shopping at the outlets. It also gives you the freedom to dine at off-property restaurants or make a quick trip to a supermarket. For maximum convenience and control over your schedule, hiring from Hertz for the duration of your stay is often the best choice.

How do I plan a day trip to Kennedy Space Center starting from a Hertz hire at Orlando MCO?

A day trip to Kennedy Space Center is an easy and popular excursion from Orlando. From the MCO area, you will take State Road 528 East, also known as the Beachline Expressway. The drive is very straightforward and takes approximately 45 to 60 minutes without significant traffic. The route is well signed, and you will see clear directions for the exit to the Kennedy Space Center Visitor Complex as you approach the coast. Having your Hertz hire makes this a simple and memorable addition to your holiday.

What’s a realistic itinerary for a beach day trip from Orlando using a Hertz hire from MCO?

With a Hertz hire, a beach day is a fantastic option. A realistic plan is to head east on the Beachline Expressway (SR 528) to Cocoa Beach, which is about an hour's drive from the MCO area. You can spend the morning and early afternoon enjoying the sun and surf, have lunch at a beachfront café, and perhaps visit the famous Ron Jon Surf Shop. Plan to head back to Orlando before the late-afternoon rush hour to ensure a smooth drive back to your hotel.

How long does it take to drive from Hertz at MCO to Downtown Orlando during rush hour?

Driving from MCO to Downtown Orlando during rush hour can take significantly longer than at other times of day. While the trip is typically about 25-30 minutes in light traffic, you should budget 45 to 75 minutes during peak morning or evening commuting times. The main routes, such as the Beachline Expressway (SR 528) to Interstate 4 (I-4), experience heavy congestion. It is advisable to check a real-time traffic app before you depart to get the most accurate travel time estimate.

What should I know about returning a Hertz hire car at MCO if I’m dropping off passengers first at departures?

This is a common and efficient way to manage your departure. First, drive to the departures level (Level 3) of the appropriate terminal (A or B) and drop off your passengers and luggage at the kerb. After they are safely on their way to the check-in desk, you can follow the airport signs for "Rental Car Return". This will loop you back round to the rental car garage, allowing you to return the vehicle quickly without having to manage luggage on your own.

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