AVALIAÇÕES VERIFICADAS
Perguntas Frequentes
O que inclui minha reserva da Hola Car Rentals com National em West Palm Beach que outras empresas não oferecem?
A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em West Palm Beach, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:
- Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
- Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
- Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
- Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação
Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em West Palm Beach.
Terei cobranças inesperadas no balcão da National em West Palm Beach ao reservar pela Hola Car Rentals?
Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em West Palm Beach são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.
Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em West Palm Beach cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.
Os únicos custos fora desta garantia são:
- Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
- Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)
Where is the National car rental counter at West Palm Beach airport?
The National car rental facility serving West Palm Beach is located off-airport at 2125 Belvedere Rd, West Palm Beach, FL 33406, approximately 1.2 miles from Palm Beach International Airport (PBI).
To reach the National counter, follow these steps after landing at PBI:
- Proceed to baggage claim on Level One of the terminal
- Exit to the courtesy shuttle pickup area on the first floor, center aisle
- Board the National shuttle bus, which transports you to the off-airport facility on Belvedere Rd
- At the facility, present your documents, obtain your rental agreement, and collect your keys
The shuttle ride takes approximately 10 to 15 minutes. Allow a total of 30 to 60 minutes from landing to driving away, accounting for baggage claim, the shuttle, and counter processing. If your shuttle is delayed, use the courtesy phone at the pickup area.
What are the operating hours for National car rental in West Palm Beach?
The National car rental facility in West Palm Beach at Palm Beach International Airport (PBI) operates with normal rental and return service from approximately 5:00 AM to 1:00 AM daily. The first shuttle to the PBI terminal for returning customers departs at around 4:30 AM.
After-hours return is available at the West Palm Beach location. If you need to return your vehicle outside standard hours, a key drop box is available at the facility on Belvedere Rd, and a Drop and Go service is offered for added convenience.
Counter hours can vary on public holidays, so always confirm the hours listed on your booking confirmation before your travel date. If you arrive outside operating hours, follow the after-hours return instructions provided in your rental agreement.
How do I return a National rental car in West Palm Beach?
To return your National rental car in West Palm Beach, drive back to the off-airport facility at 2125 Belvedere Rd, West Palm Beach, FL 33406.
Directions from major highways:
- From Interstate 95: Take exit 69 for Palm Beach International Airport and follow signs to Car Rental Returns
- From the Florida Turnpike: Take exit 97 for Southern Boulevard, head east toward Palm Beach International Airport, then follow signs to Car Rental Returns
Refuel before returning, as the standard fuel policy requires you to return the vehicle with the same fuel level recorded at pickup. Refueling close to the return location, within roughly 10 miles, helps ensure the gauge does not drop before you arrive.
After-hours Drop and Go service is available at the West Palm Beach National facility if you are returning outside standard operating hours. Leave your keys as instructed and keep a photo of the fuel gauge and odometer for your records.
Are there toll roads near West Palm Beach and how does National handle them?
Yes, toll roads are common in and around West Palm Beach, and nearly all are cashless, meaning no cash lanes are available at most gantries.
The main toll systems in Florida include SunPass and E-PASS, used on roads such as the Florida Turnpike and various expressways. Toll-by-Plate (also called Pay-By-Plate) captures your license plate at cashless gantries if no transponder is active.
Your National rental vehicle in West Palm Beach will include an electronic toll device or plate-based billing. At the counter you typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day, covering all tolls during your rental
- Pay per use: the actual toll amount plus daily or administrative processing fees billed to your card, sometimes weeks after the rental ends
If you plan to use your own visitor toll pass, inform the National counter representative at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.
All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your claim within 30 days of returning the vehicle.
What documents do I need to pick up a National rental car in West Palm Beach?
To collect your National rental car in West Palm Beach, you must present the following physical documents at the counter:
- A valid, unexpired driver's license in the main driver's name (digital licenses are not accepted)
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A passport or valid government-issued photo ID (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory and must be carried alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended.
All documents must be originals. No digital copies or scans will be accepted at the National counter in West Palm Beach.
What is the security deposit amount for National car rental in West Palm Beach?
When picking up your National rental car in West Palm Beach, the counter will place a temporary authorization hold on your credit card. This hold is not a charge but reduces your available credit until it is released after the rental ends.
For standard vehicles rented in the United States, typical holds range from approximately US$300 to US$400. Premium or specialty vehicle classes may carry higher holds. The exact amount is set by the National counter and local policy, so the figure can vary.
Important requirements for the deposit:
- The card must be a major credit card with the driver's name printed on the card, in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
- Ensure your card has sufficient available credit to cover the hold plus any expected charges
After you return the vehicle in West Palm Beach, the hold is released. Your bank or card issuer controls when it appears back on your account, which can take up to 15 business days.
Does National car rental in West Palm Beach charge a young driver surcharge?
Yes, National car rental in West Palm Beach applies a young driver surcharge for renters under 25 years old.
The minimum age to rent with National in West Palm Beach is 21. Drivers aged 21 to 24 are subject to a daily young-renter surcharge. Based on standard Alamo, National, and Enterprise group policy, this fee is approximately US$15 per day, though the exact amount is confirmed at the counter and may vary.
Additional restrictions that apply to under-25 renters:
- Most vehicle classes are restricted to drivers aged 25 and older, including full-size, SUV, premium, luxury, convertible, and minivan categories
- Eligible classes for younger drivers are typically limited to economy, compact, and intermediate vehicles
- All standard document and credit card requirements still apply
If you are 25 or older, no young-driver surcharge applies at the West Palm Beach National location.
Can I get Tolls Cashback on my National rental in West Palm Beach?
Yes, all bookings made through Hola Car Rentals, including National rentals in West Palm Beach, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your rental.
Florida's toll roads around West Palm Beach, including the Florida Turnpike and SunPass-operated expressways, are almost entirely cashless. Tolls are billed through your National vehicle's transponder or plate-based system, and charges may appear on your card days or even weeks after the rental ends.
To claim your Tolls Cashback after returning your West Palm Beach rental:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll invoice or statement showing the charges
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
What are the diverging diamond interchanges on I-95 near West Palm Beach and how do they affect National rental car drivers?
West Palm Beach is one of the first areas in Florida's District 4 to introduce diverging diamond interchanges (DDIs) on I-95, and these layouts can be disorienting for drivers who have not encountered them before.
In a DDI, traffic briefly crosses to the opposite side of the road at the interchange, which reduces conflict points and improves flow but looks and feels unfamiliar compared to a standard diamond interchange. The I-95 and 45th Street interchange in West Palm Beach is one of the first DDIs in the region, with additional DDIs planned at Hypoluxo Road, Lantana Road, and 10th Avenue North.
What National rental car drivers should know when navigating these interchanges:
- Follow overhead lane signals carefully, as they guide you through the crossover pattern
- Do not assume oncoming traffic will stay on the right side of the road at the crossover points
- Reduce speed and read signage well in advance, especially if using GPS navigation that may not fully reflect the DDI layout
- The 45th Street interchange also handles heavy freight truck volume from the nearby Port of Palm Beach, so allow extra space when merging
Taking a moment to review the DDI layout before driving in West Palm Beach will make navigation significantly easier in your National rental.
How does the fuel policy work for National car rental in West Palm Beach?
National car rental in West Palm Beach uses a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it at the same level to avoid fuel charges.
Steps to follow for a smooth fuel return:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on your rental agreement
- Take a photo of the dashboard showing the gauge and odometer
- Refuel within approximately 10 miles of the West Palm Beach return facility at 2125 Belvedere Rd before dropping off
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the return envelope and keep a photo of the full gauge
If you return the vehicle below the recorded starting level, National may charge a fuel shortfall at their refueling rate, which is typically higher than the pump price, plus a refueling service fee. Some counter locations may offer an optional prepaid fuel plan; if you accept it, any unused fuel is generally non-refundable.
Can I add an additional driver to my National rental in West Palm Beach?
Yes, you can add an additional driver to your National rental in West Palm Beach, either as part of your rate or for a fee paid at the counter.
For National, Alamo, and Enterprise group rentals, the additional driver fee is approximately US$15 per day when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding a driver at the West Palm Beach National counter:
- The additional driver must be present at pickup with a valid driver's license
- They must meet the minimum age requirement of 21 for West Palm Beach rentals
- Drivers aged 21 to 24 may be subject to a young-driver surcharge
- If their license uses a non-Latin alphabet, an International Driving Permit is required
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the rental agreement are covered by the vehicle's protections, including CDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those coverages.
Is travel assistance included with my National car rental booking in West Palm Beach?
Yes, most bookings made through Hola Car Rentals, including National rentals in West Palm Beach, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.
This benefit is particularly useful if something unexpected happens while driving in West Palm Beach, such as a medical emergency on I-95 or an accident on the Florida Turnpike far from your hotel.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the rental vehicle itself, which is handled separately by CDW or LDW.
Can I pick up a National rental car in West Palm Beach and return it in a different city?
Yes, one-way rentals are possible with National, allowing you to pick up in West Palm Beach and return the vehicle at a different location, though a drop-off fee may apply depending on your route.
Key things to know about one-way rentals from West Palm Beach:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- Short routes within Florida, such as West Palm Beach to Miami or Fort Lauderdale, may carry lower fees or none at all, while longer cross-state routes typically incur higher fees
- Cross-border one-ways, such as returning the vehicle outside the United States, are often restricted or not permitted
- The drop-off fee, if applicable, will appear under the "To pay at destination" section during checkout and on your booking confirmation
If you change your return location after booking, the rental may be repriced and a new or higher drop-off fee could apply. Always confirm the fee shown on your confirmation matches what the National counter presents at pickup in West Palm Beach. If there is a discrepancy, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.
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