Aluguel de Carros Hertz
em Baltimore

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em Baltimore, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em Baltimore.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Baltimore são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Baltimore cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

Yes, Hertz at Baltimore-Washington International Thurgood Marshall Airport uses a free shuttle from the terminal to an off-airport facility at 7416 New Ridge Rd, Hanover, MD 21076.

After collecting your baggage, go to the inner curb of the Arrivals/Lower Level and look for the Rental Car Shuttle at Doors 1, 11, or 16. The shuttle runs every 8 to 10 minutes to the Consolidated Rental Car Facility at Stoney Run Road and New Ridge Road, where the Hertz counter is located.

A few things to keep in mind for your Baltimore pickup:

• Allow extra time during peak travel periods, as shuttle delays are possible
• The full process includes baggage claim, shuttle wait, the ride itself, and counter service, so plan accordingly
• The Hertz BWI location operates daily from 06:00 to 23:59

If you are picking up at a Baltimore city center location such as 401 West Pratt St, no shuttle is needed. That Hertz counter is at street level and offers direct access, though hours are more limited (Monday to Friday 07:30 to 18:00, Saturday 09:00 to 12:00).

Hertz operates multiple locations in the Baltimore area, each with different hours.

• BWI Airport (7416 New Ridge Rd, Hanover): daily 06:00 to 23:59
• Downtown Baltimore (401 West Pratt St): Monday to Friday 07:30 to 18:00, Saturday 09:00 to 12:00, closed Sunday
• Smith Avenue location (2328 Smith Ave, Baltimore): Monday to Friday 08:00 to 18:00, Saturday 09:00 to 12:00

If your flight arrives late at night, the Hertz BWI Airport location is your best option in Baltimore, as it remains open until midnight. The downtown and neighborhood Hertz locations have significantly shorter windows and are not suitable for late arrivals.

Rental companies will generally hold your booking for up to 24 hours from the original pickup time if your flight is delayed. If your delay exceeds 24 hours, contact your booking provider as soon as possible, since the reservation may otherwise be forfeited without a refund.

To pick up your Hertz rental car in Baltimore, you must present the following physical documents at the counter:

• A valid, original driver's license (not a digital copy)
• A major credit card with your name printed on the physical card, in the main driver's name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Latin alphabet, an IDP is recommended but not strictly required at most Hertz Baltimore locations.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Hertz counter. Debit and prepaid cards are not accepted for the security deposit hold.

Baltimore and the wider Maryland area have several cashless toll roads that you will likely encounter when driving a Hertz rental car. The main tolled facilities include the Fort McHenry Tunnel (I-95), the Baltimore Harbor Thruway Tunnel (I-895), the John F. Kennedy Memorial Highway (I-95 north), and the William Preston Lane Jr. Memorial Bay Bridge.

Maryland tolls are primarily cashless and use two main systems:

• E-ZPass: electronic transponder with pre-paid balance and discounted rates
• Pay-by-Plate: cameras capture your license plate and a mailed invoice is sent, which is more expensive and includes administrative fees

Typical toll costs for standard vehicles in the Baltimore area range from US$3 to US$6 for the Fort McHenry and Harbor Thruway tunnels, and US$6 to US$12 for the Kennedy Highway corridor.

Your Hertz rental vehicle comes with an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where Hertz bills you the actual toll plus an administrative processing fee after the rental ends. If you opt out, toll cameras will capture the plate and charges will be passed to you by Hertz.

There are no congestion charges or emissions zones in Baltimore or Maryland.

Yes, Hertz applies a young driver surcharge in Baltimore for renters under 25 years old.

For Hertz, Thrifty, and Dollar, the underage fee is US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes. This fee is paid directly at the Hertz counter and is not included in your prepaid rate.

Additional restrictions to keep in mind for Baltimore Hertz rentals:

• The minimum age to rent is generally 21 (25 without a surcharge)
• Drivers aged 21 to 24 are restricted from renting certain vehicle classes, including full-size, SUV, luxury, premium, convertible, minivan, and van categories
• Economy, compact, and intermediate vehicles are typically available to under-25 renters

Maryland does not have a state law requiring rentals to drivers under 21, unlike New York or Michigan, so the standard Hertz policy applies at all Baltimore locations. Make sure you have a major credit card in your name for the security deposit hold, as debit cards are not accepted regardless of age.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz rental in Baltimore.

This is especially useful in Baltimore, where cashless tolls on routes like the Fort McHenry Tunnel (I-95), the Harbor Thruway Tunnel (I-895), and the Kennedy Highway can add up quickly, particularly if you are driving to Washington D.C., Annapolis, or crossing the Bay Bridge.

To claim your cashback after returning your Hertz vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the Hertz rental agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses tolls you paid, it does not mean tolls are included in your rate.

When picking up your Hertz rental car in Baltimore, a temporary authorization hold will be placed on your credit card at the counter. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

Important things to know about the Hertz deposit in Baltimore:

• The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
• Your bank controls when the hold disappears, which can take up to 15 business days after the rental ends
• Premium or specialty vehicles may require a higher hold amount
• Only a physical, major credit card with your name printed on the card is accepted; debit cards and prepaid cards are not accepted for the deposit

Even if you prepaid your Hertz Baltimore booking in full, you must still present a physical credit card at the counter for the security hold. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on the authorization.

Yes, Baltimore has active school zone speed cameras that can result in fines for Hertz rental car drivers, and the enforcement rules differ from surrounding Maryland counties.

Key facts for driving a Hertz rental in Baltimore:

• School zone cameras operate on weekdays from 06:00 to 20:00 near active school locations
• New camera locations have been activating in East Baltimore since early 2026, including areas near Harford Avenue and Argonne Drive
• Fines are tiered: US$40 for 12 to 15 mph over the limit, escalating to US$425 for speeds more than 40 mph over
• No license points are issued, but fines are billed to the registered vehicle owner, meaning Hertz will pass the charge to you after the rental ends

Unlike surrounding Maryland counties where speed cameras operate more broadly, Baltimore City has historically had limited citywide camera enforcement. However, school zone cameras are fully operational and actively enforced. Post-rental charges for speed camera fines can appear on your credit card weeks after you return the Hertz vehicle, so keep this in mind when reviewing your statement.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which applies during your Hertz rental in Baltimore and throughout your trip.

Core benefits typically included are:

• Travel and medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This coverage is particularly relevant if you experience a medical emergency or need legal support after an incident on Baltimore roads or on Maryland highways such as I-95 or I-695.

To use the assistance, call the 24/7 line at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Hertz rental vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Hertz rentals in Baltimore follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at your Baltimore Hertz location:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in Baltimore without a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee.

For the BWI Airport Hertz location at 7416 New Ridge Rd, ask the agent at pickup to point you toward the nearest gas stations on the return route. For the downtown Baltimore Hertz location at 401 West Pratt St, you can use Google Maps to find stations near the Inner Harbor before heading back.

Yes, you can add an additional driver to your Hertz rental in Baltimore, either as an included benefit or for an extra fee depending on your rate.

For Hertz in Baltimore, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes, when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

Requirements for adding a driver at the Hertz counter in Baltimore:

• The additional driver must be present at pickup with a valid physical driver's license
• They must meet the minimum age requirement (generally 21 at Hertz Baltimore locations)
• If their license uses a non-Latin alphabet such as Arabic, Chinese, or Cyrillic, an International Driving Permit is required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Hertz rental agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. If someone drives who is not named on the contract, coverage may be void and additional charges could apply. You cannot add a driver remotely by phone; the person must be physically present at the Baltimore counter at pickup.

The insurance and protection options available for your Hertz rental in Baltimore depend on the rate plan you selected at booking. It is important to understand what each type of coverage does and does not protect.

Common coverage types for Hertz rentals in Baltimore:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you cause to other people or vehicles. Some U.S. states require a minimum level, but not all do, so check your confirmation carefully
• Personal Accident Insurance (PAI): covers your own injuries and those of passengers, if purchased separately

CDW/LDW does not cover third-party liability, and LIS/SLI does not cover damage to the Hertz vehicle itself. These are separate protections and both are recommended for driving in Baltimore.

Review your Hola Car Rentals booking confirmation before arriving at the Hertz counter in Baltimore to confirm exactly which coverages are included in your rate and whether any deductible applies. At the counter, verify the rental agreement matches your confirmation before signing.

Yes, one-way rentals are possible with Hertz in Baltimore, but a drop-off fee may apply depending on your return location.

Common one-way patterns from Baltimore Hertz locations:

• Baltimore to Washington D.C. or other nearby cities: a drop-off fee typically applies and varies by distance and vehicle class
• Baltimore BWI Airport to downtown Baltimore (or vice versa): same-city returns often have no drop-off fee, but confirm during booking
• Long-distance or cross-country returns: drop-off fees are usually higher and some routes may not be permitted

The drop-off fee for your specific Hertz Baltimore route is shown during the booking process under the "To pay at destination" section. This fee cannot be prepaid and is settled directly at the Hertz counter. It is separate from mileage, fuel, and tolls.

If you need to change your return location after booking, be aware that modifications may reprice the entire rental and recalculate the drop-off fee. Mid-rental route changes must be approved by the Hertz location directly. Always review your booking confirmation to confirm the drop-off fee amount before picking up your vehicle in Baltimore.