Aluguel de Carros Enterprise
em Houston

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em Houston, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em Houston.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Houston são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Houston cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

After landing at Houston George Bush Intercontinental Airport (IAH), follow the signs from baggage claim in terminals A through E to the rental car shuttle bus pickup area. Enterprise operates from an off-site Rental Car Center located at 17300 Palmetto Pines, Houston, TX 77032, and shuttles run approximately every 5 minutes, 24 hours a day, 7 days a week.

Once the shuttle drops you at the Rental Car Center, proceed to the Enterprise counter to complete your check-in. Allow at least 30 to 60 minutes from the time you collect your bags to the moment you drive away, depending on queue length and time of day.

At the counter, have the following ready:

• Your booking confirmation
• A valid driver's license (and an International Driving Permit if your license uses a non-Latin alphabet)
• A physical major credit card in the main driver's name for the security deposit
• Your passport or government-issued photo ID

The Enterprise counter at Houston Hobby Airport (HOU), located at 8601 Panair St, Houston, TX 77061, is open daily from 7:00 AM to 11:45 PM.

If you arrive after hours, Enterprise at Houston Hobby Airport has an arrangement with partner National at 7600 Airport Blvd, Houston, TX 77061, where returns are accepted from 4:00 AM, with a shuttle available to the terminal.

For pickups, if your flight lands outside the counter's operating hours, plan your arrival accordingly or contact the counter in advance. Keep in mind that rental companies will generally hold your booking for up to 24 hours from the original pickup time, so a short delay will not forfeit your reservation.

Enterprise has a downtown Houston location at 911 Walker St, Houston, TX 77002. There is no shuttle service to this city center branch, so you will need to arrive by taxi, rideshare, or public transport.

For parking, Enterprise reserves customer spaces at the 820 Main St garage (corner of Walker and Travis St, Suite 300, Houston, TX 77002). The Walker St location is open Monday through Friday, 8:00 AM to 6:00 PM, and is closed on weekends.

If you need to return your Enterprise vehicle on a weekend in Houston, you can use the Midtown location at 2101 Travis St, Houston, TX 77002, which accepts weekend returns (Saturday 9:00 AM to 2:00 PM, Sunday 11:00 AM to 3:00 PM).

For after-hours returns at the Walker St location, park in the reserved Enterprise spaces at the 820 Main St garage, drop your keys in the drop box located at the left corner, and note that you remain responsible for the vehicle until the next business day.

Houston has an extensive cashless toll network managed primarily by the Harris County Toll Road Authority (HCTRA) using the EZ TAG system, along with Texas Department of Transportation (TxDOT) routes using TxTag. Almost all toll facilities in the Houston area use overhead gantries that read transponders or photograph license plates; cash booths are rare or nonexistent.

Your Enterprise rental vehicle in Houston will already include an electronic toll device. At the counter, you will typically be offered two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all tolls during the rental period
• Pay per use: the actual toll amounts plus daily or administrative processing fees billed after the rental, sometimes weeks later

Common toll roads you may encounter around Houston include Beltway 8 (Sam Houston Parkway), which has toll segments, and various managed express lanes on major freeways. Estimated daily toll costs in Houston range from approximately US$5 to US$20 depending on your routes.

If you plan to use a personal transponder, inform the Enterprise counter representative at pickup so they can deactivate the vehicle's default device and help you avoid duplicate charges.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise rental in Houston.

Houston's toll network, managed by HCTRA (EZ TAG) and TxDOT (TxTag), is fully cashless, so toll charges are common, especially on Beltway 8 and managed express lanes. The cashback benefit helps offset those costs.

To claim your refund:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals confirmation, the Enterprise rental agreement, and a toll invoice or statement showing charges paid

Example: if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in Houston tolls, you receive US$18 back. If you paid US$40, you receive the US$25 cap. Refunds are issued to your original payment method within 7 to 10 business days after approval.

Houston's freeway system is unlike most cities in the United States, and first-time drivers in an Enterprise rental should be aware of a few key differences before getting on the road.

The most notable example is the Katy Freeway (I-10 west of downtown Houston), which expands to as many as 26 to 29 total lanes when you include frontage roads, managed express lanes (the Katy Tollway), HOV ramps, and auxiliary lanes. This is the widest freeway in the world at certain points, and the layout can be disorienting if you are used to simpler highway designs.

• Frontage roads run parallel to the main freeway and are signal-controlled, acting as local access roads; they are not the same as the high-speed through-lanes
• HOV and carpool ramps on the Katy Freeway are fully separated and restricted to buses and carpools; entering them incorrectly can result in fines
• Beltway 8 (Sam Houston Parkway) and I-610 form nested ring roads around Houston, with toll segments on Beltway 8

Houston has no red light cameras or speed cameras; enforcement is by police patrol only, following a statewide ban on automated cameras since 2019. Drive at posted limits and allow extra time for merging on multi-lane sections.

To collect your Enterprise rental car in Houston, you must present the following physical documents at the counter:

• A valid, original driver's license in the main driver's name
• A physical major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.

Digital documents are not accepted at the Enterprise counter in Houston. All documents must be physical originals. Debit cards and prepaid cards are not accepted for the security deposit; only a major credit card in the main driver's name will be accepted.

When you pick up your Enterprise rental car in Houston, the counter will place a temporary authorization hold on your credit card. This is not a charge; it reduces your available credit until the rental is closed and your bank releases the hold.

For standard vehicles rented in the United States, typical security deposit holds range from approximately US$300 to US$400. The exact amount at the Enterprise counter in Houston may vary depending on the vehicle class, rental duration, and location (airport versus downtown).

Important points to keep in mind:

• Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted for the deposit; debit and prepaid cards are not accepted
• Premium or specialty vehicle classes may require a higher hold amount
• After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement
• Bring a backup credit card in case your primary card is declined

If you are traveling internationally, notify your bank before arriving in Houston to prevent fraud blocks on the in-person authorization.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help if you experience an emergency during your Enterprise rental in Houston, including situations on major freeways like the Katy Freeway (I-10) or Beltway 8.

Core benefits typically include:

• Medical coverage for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in Houston, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise rental vehicle itself; that is handled by CDW/LDW coverage. Always check your booking confirmation for the exact terms that apply to your reservation.

Yes, you can add an additional driver to your Enterprise rental in Houston, but the additional driver must be present at the counter at the time of pickup with their own valid driver's license.

At Enterprise locations in Houston, the fee for an additional driver is US$15 per day plus applicable taxes, unless your booking confirmation explicitly states that an additional driver is included at no charge. Check your Hola Car Rentals confirmation before arriving at the counter.

Requirements for the additional driver:

• Must be physically present at the Enterprise counter in Houston at pickup
• Must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
• Must meet the minimum age requirements for the rental location
• Must sign the rental agreement

If the additional driver is not listed on the rental agreement and drives the vehicle, insurance protections such as CDW/LDW may not apply. Never allow an unlisted person to drive the Enterprise vehicle.

If you need to add a driver after pickup, visit an Enterprise branch in Houston to update the agreement; this generally cannot be done by phone alone.

The minimum age to rent a car with Enterprise in Houston without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee, and certain vehicle classes are restricted to renters aged 25 and older.

Vehicle classes typically restricted to renters 25 and older include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Younger renters in Houston are generally limited to economy, compact, and intermediate vehicles.

At Enterprise in Houston, the young-renter surcharge is US$15 per day plus taxes (the same rate as the additional driver fee at this brand). Budget for this cost if you are under 25.

Regardless of age, all renters must present:

• A valid driver's license in good standing
• A physical major credit card in the main driver's name for the security deposit
• All required identification documents

Texas does not have the same 18-plus exception that New York and Michigan have, so the standard Enterprise minimum age policy applies in Houston.

Yes, one-way rentals are possible with Enterprise in Houston, allowing you to pick up in Houston and return the vehicle in a different city. However, a drop-off fee may apply depending on the route, vehicle class, and distance.

How the fee works:

• Same-city routes (for example, Houston IAH airport to downtown Houston) often have no drop-off fee
• Routes between different cities or states typically carry a one-way fee that varies by distance and vehicle class
• Cross-border one-way rentals (for example, Houston to Mexico) are often restricted or not permitted

The drop-off fee for your Enterprise Houston reservation will be shown during the booking process under the "To pay at destination" section of the checkout screen. It will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly to Enterprise at the counter.

If you need to change your return location after booking, be aware that the route may be repriced and a new or higher drop-off fee could apply. Contact support before making mid-rental changes to understand the cost impact.

Enterprise rentals in Houston follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it with a full tank to avoid additional fuel charges.

Steps to follow:

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent for the nearest gas stations to the return location in Houston
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in Houston with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

Houston has many gas stations near both the IAH and HOU airport return areas, so refueling before drop-off is straightforward. For after-hours returns at downtown Houston locations, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge as evidence.