Aluguel de Carros Enterprise
em Charlotte

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam em Charlotte, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem em Charlotte.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva em Charlotte são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão em Charlotte cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

When you arrive at Charlotte Douglas International Airport (CLT), the Enterprise counter is located at 5489 R C Josh Birmingham Pkwy, Charlotte, NC 28214. After collecting your baggage, proceed to Zone 1 outside the baggage claim area to board the rental car shuttle. The shuttle loops to the consolidated rental car facility approximately every 20 to 30 minutes.

Once at the facility, go directly to the Enterprise counter. Allow roughly 30 to 60 minutes from baggage claim to driving away, depending on queue length and shuttle timing. Bring your booking confirmation, a valid driver's license, and a physical major credit card in the main driver's name for the security deposit.

If you are picking up at a Charlotte neighborhood location instead, such as Uptown Tryon St (1102 S. Tryon St) or University North Tryon (5925 N Tryon St), those are street-level walk-up counters with no shuttle required, though you will need separate ground transport from the airport to reach them.

Enterprise operating hours in Charlotte vary by location. For the Charlotte Douglas International Airport (CLT) counter, specific hours are not published in advance and can change on holidays, so confirm the hours on your booking confirmation or contact the Enterprise location directly before your trip.

For Charlotte neighborhood branches, hours are more limited. As an example, the University City Blvd location (7747 University City Blvd, Charlotte, NC 28213) operates Monday through Friday 8 AM to 6 PM, Saturday 9 AM to 2 PM, and Sunday 8 AM to 12 PM. Other city branches may follow similar schedules.

Key points to keep in mind:

• Enterprise will hold your reservation for up to 24 hours after the original pickup time if your flight is delayed.
• If your delay exceeds 24 hours, contact support as soon as possible.
• After-hours pickup and return availability at Charlotte Enterprise locations is not confirmed, so plan your arrival within service hours.

Yes, there are toll roads in the Charlotte region that Enterprise rental car drivers should be aware of. North Carolina operates fully cashless, all-electronic tolling with no traditional toll booths. The main toll road near Charlotte is the Monroe Expressway (approximately 20 minutes via U.S. Highway 74), where a standard 2-axle vehicle pays up to US$2.66 electronically or US$4.10 if billed by mail.

The Triangle Expressway near Raleigh and Durham is another major toll road in the state, with costs up to US$3.60 electronically for a 2-axle vehicle.

Payment options for Enterprise drivers in Charlotte include:

• NC Quick Pass prepaid account (offers a 35% discount off the bill-by-mail rate)
• E-ZPass, SunPass, or Peach Pass (all accepted on NC toll roads)
• Bill-by-mail via license plate capture (higher rate applies)

Your Enterprise rental vehicle will have an electronic toll device. At pickup you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, with actual toll charges plus administrative fees billed to your card after the rental. There are no congestion charges or emissions zones in Charlotte.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise rental in Charlotte.

This is especially useful given that North Carolina's toll roads, including the Monroe Expressway near Charlotte and the Triangle Expressway, are fully cashless and charges can add up, particularly if you are billed by mail rather than using a prepaid account.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Enterprise vehicle in Charlotte.
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals confirmation, the Enterprise rental agreement, and a receipt or statement showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your Enterprise rental car in Charlotte, you must present the following physical documents at the counter:

• A valid, original driver's license (not a digital copy).
• A physical major credit card in the main driver's name, with the name printed on the card, for the security deposit hold.
• A passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Enterprise counter in Charlotte. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.

Yes, Enterprise in Charlotte applies a young driver surcharge for renters between the ages of 21 and 24. The fee is US$15 per day plus applicable taxes, paid at the counter.

Additional restrictions apply to younger drivers at Charlotte Enterprise locations:

• The minimum age to rent without a surcharge is 25.
• Drivers aged 21 to 24 are eligible to rent but pay the daily young-renter fee.
• Many vehicle classes, including full-size, SUVs, minivans, luxury, and premium categories, are restricted to renters aged 25 and older.
• Eligible classes for under-25 drivers typically include economy, compact, and intermediate vehicles.

Note that the Avis and Budget underage fee waiver for Latin American and Caribbean travelers does not apply to Enterprise. If you are 21 to 24 and renting with Enterprise in Charlotte, Budget for the daily surcharge regardless of your nationality. A valid major credit card in your name is still required for the security deposit.

Yes, you can add an additional driver to your Enterprise rental in Charlotte, either at the time of booking or at the counter during pickup.

For Enterprise in Charlotte, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if your rate already includes one free additional driver.

Requirements for adding a driver at the Enterprise counter in Charlotte:

• The additional driver must be physically present at pickup.
• They must present a valid driver's license and any required ID.
• If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also bring an International Driving Permit.
• They must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-driver surcharge.
• Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the Enterprise rental agreement in Charlotte are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage and trigger additional charges.

When you pick up your Enterprise rental in Charlotte, a temporary authorization hold will be placed on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically between US$300 and US$400, though the exact amount varies by vehicle class, rental location, and season.

Important things to know about the deposit at the Charlotte Enterprise counter:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release, which can take up to 15 business days.
• Only a physical major credit card in the main driver's name, with the name printed on the card, is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Premium or specialty vehicles may require a higher hold amount.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorization.

Charlotte has several road design features that can surprise first-time drivers, making it worth reviewing before you get behind the wheel of your Enterprise rental.

The most notable feature is the superstreet or Reduced Conflict Intersection (RCI) design, which is common along major corridors in Charlotte such as NC 49 (University City Blvd toward I-485) and U.S. Highway 74. At these intersections:

• Direct left turns from side roads are not permitted.
• Instead, drivers must turn right and then make a U-turn at a designated median opening.
• Through traffic moves at speeds similar to a low-speed freeway, often around 45 mph.

Charlotte also has a non-grid street layout where roads frequently change names and meander unpredictably, which can disorient drivers relying on navigation. Independence Boulevard, a major artery, features narrow legacy lanes alongside a barrier-separated busway.

Practical tips for Enterprise drivers in Charlotte:

• Use GPS navigation and follow it carefully, especially on US 74 and NC 49.
• Do not attempt left turns at intersections marked for right-turn-only access.
• Allow extra time when navigating unfamiliar corridors near UNC Charlotte or I-485.

Yes, most Hola Car Rentals bookings, including Enterprise rentals in Charlotte, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible travelers, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in the event of a road accident, which is particularly relevant on Charlotte's busy corridors like I-485 or US 74.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Enterprise rental in Charlotte, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name and your Hola Car Rentals confirmation number ready. Always check your specific booking confirmation for the exact coverage terms and limits that apply to your reservation.

Yes, Enterprise allows one-way rentals from Charlotte to other locations. You can pick up at one Charlotte Enterprise location, such as the airport counter at CLT or the Uptown Tryon St branch, and return to a different Charlotte location, another North Carolina city, or even a location in a different state.

Key things to know about one-way rentals with Enterprise in Charlotte:

• A drop-off fee may apply depending on the route. This fee is route-specific and varies by distance, vehicle class, and season.
• The drop-off fee is listed under the "To pay at destination" section during the booking process and on your confirmation. It cannot be prepaid.
• Same-city returns between Charlotte Enterprise branches may not incur a drop-off fee, but always verify during checkout.
• Cross-country or long-distance one-ways typically carry higher fees.

If you change your return location after booking, the rental may be repriced and a new or higher drop-off fee could apply. Review your confirmation carefully and contact support before making mid-rental changes.

Renting an Enterprise car at Charlotte Douglas International Airport (CLT) involves several fees and taxes on top of the base rate. These are standard for airport rentals in North Carolina and can add 20% to 30% to your total cost.

Typical fees at the Charlotte airport Enterprise counter include:

• Airport concession recovery fee: approximately 8% to 10% of the base rate.
• Customer facility charge (CFC): approximately US$4.50 per day.
• North Carolina countersurcharge: up to US$15.50 per day, capped at US$77 per week.
• Mecklenburg County highway use tax: 6%.
• North Carolina state gross receipts tax: 3%.

If you want to avoid some of these airport-specific fees, Enterprise operates several off-airport branches in Charlotte, including locations near UNC Charlotte and in Uptown. Off-airport rentals can save 20% to 40% compared to the CLT counter, though you will need separate transport from the airport to reach those branches.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Charlotte Enterprise counter at pickup.

Enterprise rentals in Charlotte follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return at your Charlotte Enterprise location:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Refuel within approximately 10 miles of the Charlotte Enterprise return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Enterprise vehicle in Charlotte with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

If the vehicle was not full at pickup, ask the Enterprise agent in Charlotte to record the exact starting level on the agreement. Return the car at that same level to avoid charges. Some counter locations may offer a prepaid fuel option, but any unused fuel under that plan is typically non-refundable.