Enterprise Car Hire
in Charlotte

Hola Car Rentals is the only premium partner of the top car hire brands operating in Charlotte, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Charlotte.

No. With Hola Car Rentals, all costs and charges for your booking in Charlotte are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Charlotte charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When you arrive at Charlotte Douglas International Airport (CLT), the Enterprise counter is located at 5489 R C Josh Birmingham Pkwy, Charlotte, NC 28214. After collecting your baggage, proceed to Zone 1 outside the baggage claim area to board the hire car shuttle. The shuttle loops to the consolidated hire car facility approximately every 20 to 30 minutes.

Once at the facility, go directly to the Enterprise counter. Allow roughly 30 to 60 minutes from baggage claim to driving away, depending on queue length and shuttle timing. Bring your booking confirmation, a valid driver’s licence, and a physical major credit card in the main driver’s name for the excess.

If you are picking up at a Charlotte neighbourhood location instead, such as Uptown Tryon St (1102 S. Tryon St) or University North Tryon (5925 N Tryon St), those are street-level walk-up counters with no shuttle required, though you will need separate ground transport from the airport to reach them.

Enterprise operating hours in Charlotte vary by location. For the Charlotte Douglas International Airport (CLT) counter, specific hours are not published in advance and can change on holidays, so confirm the hours on your booking confirmation or contact the Enterprise location directly before your trip.

For Charlotte neighbourhood branches, hours are more limited. As an example, the University City Blvd location (7747 University City Blvd, Charlotte, NC 28213) operates Monday through Friday 8 AM to 6 PM, Saturday 9 AM to 2 PM, and Sunday 8 AM to 12 PM. Other city branches may follow similar schedules.

Key points to keep in mind:

• Enterprise will hold your reservation for up to 24 hours after the original pickup time if your flight is delayed.
• If your delay exceeds 24 hours, contact support as soon as possible.
• After-hours pickup and return availability at Charlotte Enterprise locations is not confirmed, so plan your arrival within service hours.

Yes, there are toll roads in the Charlotte region that Enterprise hire car drivers should be aware of. North Carolina operates fully cashless, all-electronic tolling with no traditional toll booths. The main toll road near Charlotte is the Monroe Expressway (approximately 20 minutes via U.S. Highway 74), where a standard 2-axle vehicle pays up to US$2.66 electronically or US$4.10 if billed by mail.

The Triangle Expressway near Raleigh and Durham is another major toll road in the state, with costs up to US$3.60 electronically for a 2-axle vehicle.

Payment options for Enterprise drivers in Charlotte include:

• NC Quick Pass prepaid account (offers a 35% discount off the bill-by-mail rate)
• E-ZPass, SunPass, or Peach Pass (all accepted on NC toll roads)
• Bill-by-mail via licence plate capture (higher rate applies)

Your Enterprise hire vehicle will have an electronic toll device. At pickup you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, with actual toll charges plus administrative fees billed to your card after the rental. There are no congestion charges or emissions zones in Charlotte.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Charlotte.

This is especially useful given that North Carolina's toll roads, including the Monroe Expressway near Charlotte and the Triangle Expressway, are fully cashless and charges can add up, particularly if you are billed by mail rather than using a prepaid account.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Enterprise vehicle in Charlotte.
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals confirmation, the Enterprise hire agreement, and a receipt or statement showing the toll charges paid.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your Enterprise hire car in Charlotte, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not a digital copy).
• A physical major credit card in the main driver’s name, with the name printed on the card, for the excess.
• A passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Roman alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Enterprise counter in Charlotte. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, Enterprise in Charlotte applies a young driver surcharge for renters between the ages of 21 and 24. The fee is US$15 per day plus applicable taxes, paid at the counter.

Additional restrictions apply to younger drivers at Charlotte Enterprise locations:

• The minimum age to rent without a surcharge is 25.
• Drivers aged 21 to 24 are eligible to rent but pay the daily young-renter fee.
• Many vehicle classes, including full-size, SUVs, minivans, luxury, and premium categories, are restricted to renters aged 25 and older.
• Eligible classes for under-25 drivers typically include economy, compact, and intermediate vehicles.

Note that the Avis and Budget underage fee waiver for Latin American and Caribbean travellers does not apply to Enterprise. If you are 21 to 24 and renting with Enterprise in Charlotte, Budget for the daily surcharge regardless of your nationality. A valid major credit card in your name is still required for the excess.

Yes, you can add an additional driver to your Enterprise hire in Charlotte, either at the time of booking or at the counter during pickup.

For Enterprise in Charlotte, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if your rate already includes one free additional driver.

Requirements for adding a driver at the Enterprise counter in Charlotte:

• The additional driver must be physically present at pickup.
• They must present a valid driver’s licence and any required ID.
• If their licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also bring an International Driving Permit.
• They must meet the minimum age requirements. Drivers aged 21 to 24 may be subject to a young-driver surcharge.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the Enterprise hire agreement in Charlotte are covered by the vehicle's protections. Anyone who drives without being named on the contract may void coverage and trigger additional charges.

When you pick up your Enterprise hire in Charlotte, a temporary authorisation hold will be placed on your credit card as a security deposit. For standard vehicles in the United Kingdom, this hold is typically between US$300 and US$400, though the exact amount varies by vehicle class, hire location, and season.

Important things to know about the deposit at the Charlotte Enterprise counter:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
• Your bank controls how quickly the hold disappears after release, which can take up to 15 business days.
• Only a physical major credit card in the main driver’s name, with the name printed on the card, is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Premium or speciality vehicles may require a higher hold amount.

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to prevent fraud blocks on the authorisation.

Charlotte has several road design features that can surprise first-time drivers, making it worth reviewing before you get behind the wheel of your Enterprise hire vehicle.

The most notable feature is the superstreet or Reduced Conflict Intersection (RCI) design, which is common along major corridors in Charlotte such as NC 49 (University City Blvd toward I-485) and U.S. Highway 74. At these intersections:

• Direct left turns from side roads are not permitted.
• Instead, drivers must turn right and then make a U-turn at a designated median opening.
• Through traffic moves at speeds similar to a low-speed motorway, often around 45 mph.

Charlotte also has a non-grid street layout where roads frequently change names and meander unpredictably, which can disorient drivers relying on navigation. Independence Boulevard, a major artery, features narrow legacy lanes alongside a barrier-separated busway.

Practical tips for Enterprise drivers in Charlotte:

• Use GPS navigation and follow it carefully, especially on US 74 and NC 49.
• Do not attempt left turns at intersections marked for right-turn-only access.
• Allow extra time when navigating unfamiliar corridors near UNC Charlotte or I-485.

Yes, most Hola Car Rentals bookings, including Enterprise hires in Charlotte, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United Kingdom or Canada.

For eligible travellers, the coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of a road accident, which is particularly relevant on Charlotte's busy corridors like I-485 or US 74.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Enterprise hire in Charlotte, contact Terrawind 24 hours a day, 7 days a week:

• Phone: +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, have your full name and your Hola Car Rentals confirmation number ready. Always check your specific booking confirmation for the exact coverage terms and limits that apply to your reservation.

Yes, Enterprise permits one-way hires from Charlotte to other locations. You can pick up at one Charlotte Enterprise location, such as the airport counter at CLT or the Uptown Tryon St branch, and return to a different Charlotte location, another North Carolina city, or even a location in a different state.

Key points about one-way hires with Enterprise in Charlotte:

• A drop-off fee may apply depending on the route. This fee is route-specific and varies by distance, vehicle class, and season.
• The drop-off fee is listed under the "To pay at destination" section during the booking process and on your confirmation. It cannot be prepaid.
• Same-city returns between Charlotte Enterprise branches may not incur a drop-off fee, but always verify during checkout.
• Cross-country or long-distance one-ways typically carry higher fees.

If you change your return location after booking, the hire may be repriced and a new or higher drop-off fee could apply. Review your confirmation carefully and contact support before making mid-hire changes.

Hiring an Enterprise vehicle at Charlotte Douglas International Airport (CLT) involves several fees and taxes on top of the base rate. These are standard for airport hires in North Carolina and can add 20% to 30% to your total cost.

Typical fees at the Charlotte airport Enterprise counter include:

• Airport concession recovery fee: approximately 8% to 10% of the base rate.
• Customer facility charge (CFC): approximately US$4.50 per day.
• North Carolina countersurcharge: up to US$15.50 per day, capped at US$77 per week.
• Mecklenburg County highway use tax: 6%.
• North Carolina state gross receipts tax: 3%.

If you want to avoid some of these airport-specific fees, Enterprise operates several off-airport branches in Charlotte, including locations near UNC Charlotte and in Uptown. Off-airport hires can save 20% to 40% compared to the CLT counter, though you will need separate transport from the airport to reach those branches.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Charlotte Enterprise counter at pickup.

Enterprise hires in Charlotte follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return at your Charlotte Enterprise location:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge.
• Refuel within approximately 10 miles of the Charlotte Enterprise return location so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address.

If you return the Enterprise vehicle in Charlotte with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the vehicle was not full at pickup, ask the Enterprise agent in Charlotte to record the exact starting level on the agreement. Return the car at that same level to avoid charges. Some counter locations may offer a prepaid fuel option, but any unused fuel under that plan is typically non-refundable.