Aluguel de Carros
no Aeroporto de Salt Lake City

A Hola Car Rentals é a única parceira premium das principais marcas de aluguel de carros que operam no Salt Lake City Airport, oferecendo a você acesso exclusivo à nossa tarifa All Inclusive+. Essa tarifa inclui benefícios que nenhuma outra empresa pode igualar:

• Proteção de responsabilidade civil gratuita a partir de US$ 300.000 em caso de acidente (válida apenas para certas tarifas e itinerários)
• Reembolso de pedágios: recupere até 5% do valor total da reserva pelos pedágios incorridos durante o seu período de aluguel
• Assistência médica de viagem premium com cobertura de até US$ 150.000 para no máximo 5 passageiros em caso de emergência médica, excluindo condições pré-existentes
• Garantia No Extra Charges©: se o balcão cobrar algo que não consta na sua confirmação e que não é um adicional opcional aceito por você, a Hola Car Rentals trabalhará para remover ou reembolsar a cobrança após verificação

Tudo isso sem custo adicional, garantindo uma experiência de aluguel completamente protegida e tranquilidade durante toda a sua viagem no Salt Lake City Airport.

Não. Com a Hola Car Rentals, todos os custos e cobranças da sua reserva no Salt Lake City Airport são apresentados claramente no momento da reserva e no e-mail de confirmação, para que você saiba exatamente o que está pagando antes de chegar ao balcão.

Além disso, cada reserva da Hola Car Rentals inclui a garantia No Extra Charges©. Esta é uma garantia de preços (não uma proteção) que protege você caso o balcão no Salt Lake City Airport cobre por algo que não estava listado na sua confirmação e que não era um adicional opcional que você aceitou. Se isso acontecer, a Hola Car Rentals trabalhará com o parceiro de aluguel para remover ou reembolsar a cobrança após verificação.

Os únicos custos fora desta garantia são:

• Adicionais opcionais escolhidos no balcão (GPS, cadeirinhas para crianças, combustível pré-pago)
• Cobranças por uso (pedágios, diferença de combustível, multas de trânsito)

At Salt Lake City Airport, all major on-site rental brands have their counters in the Gateway Center, a shared facility connected to the parking garage at approximately 3920 West Terminal Drive, Salt Lake City, UT 84122.

After collecting your bags, follow the signs across one of two skywalks or bridges from the baggage claim level. The walk is roughly 350 yards and no shuttle or people mover is needed for on-site brands. Vehicles are parked in the garage directly behind the counters.

The following brands operate on-site at Salt Lake City Airport: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless, and Thrifty.

Some off-site brands such as Sixt, Fox, and ACE use a shuttle that departs from the west side of the parking garage. If your booking is with one of those brands, look for the shuttle stop signs after exiting the terminal.

Counter hours at Salt Lake City Airport vary by brand. Here is a summary of typical operating hours for on-site brands:

• Budget: 24 horas, 7 dias por semana
• Avis and Payless: 5 a.m. to 2 a.m.
• Alamo, Enterprise, and National: 7 a.m. to meia-noite (algumas listagens do Enterprise mostram 6 a.m. a 11h59)
• Dollar, Hertz, and Thrifty: 7 a.m. a 11 p.m.

Se seu voo chegar fora do horário de funcionamento de uma marca, pode não ser possível retirar seu veículo até que o balcão reabra. Budget é a única marca no Aeroporto de Salt Lake City com serviço confirmado 24 horas. Devoluções fora do horário geralmente estão disponíveis via caixa de chaves no estacionamento, mas retiradas fora do horário são limitadas às marcas cujos balcões estão abertos.

Sempre verifique os horários na sua confirmação de reserva antes de viajar, pois eles podem mudar em feriados ou por ajustes operacionais.

When renting a car at Salt Lake City Airport, the main toll system you may encounter is the I-15 Express Lanes, a cashless managed lane network spanning approximately 62 miles from Spanish Fork to Layton Parkway, passing through the Salt Lake City area.

Tolls on the I-15 Express Lanes are dynamic and range from a minimum of US$0.25 to a maximum of US$1.00 per segment for solo drivers. Carpools with two or more occupants can qualify for a 100% exemption by switching an Express Pass transponder to HOV mode. Regular lanes on I-15 remain free.

Rental vehicles at Salt Lake City Airport come equipped with an electronic toll device. At the counter you can choose between:

• An unlimited toll package: typically US$11 to US$25 per day depending on the brand
• Pay-per-use: actual toll charges plus administrative or processing fees billed after the rental

If you drive through a cashless toll without enrolling in a program, the rental company will bill the toll at the highest applicable rate plus administrative fees, which can appear on your card weeks after the rental ends. You may also use a personal Express Pass or E-ZPass transponder to avoid rental program fees, but inform the counter agent so the vehicle's default device can be deactivated to prevent duplicate charges.

Yes, every booking made through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental at Salt Lake City Airport or anywhere else on your trip.

This is especially useful if you drive the I-15 Express Lanes near Salt Lake City Airport, where tolls are charged electronically and can add up across multiple trips.

To claim your cashback, email [email protected] within 30 days of returning the vehicle and include:

• Your Hola Car Rentals reservation confirmation
• A copy of the rental agreement signed at pick-up
• A receipt or statement showing the toll charges paid (toll provider invoice, final rental invoice with itemized toll line, or transponder statement)

The refund is processed to the same payment method used for your booking and typically takes 7 a 10 dias úteis após a aprovação. Reivindicações enviadas após 30 dias não são aceitas. Este benefício não significa que os pedágios estão incluídos na sua tarifa; você ainda paga normalmente e solicita reembolso posteriormente.

To collect your rental car at Salt Lake City Airport, you must present the following physical documents at the counter:

• Your original, unexpired driver's license with a photo
• A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licenses in other non-English languages that do use Latin characters, an IDP is strongly recommended but not strictly required at Salt Lake City Airport.

The IDP is a translation document only and must always be carried alongside your original license. It is not accepted as a standalone license.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter. If you are unsure whether your license qualifies, obtain an IDP from your home country's automobile association before traveling.

Yes, a major credit card is required to rent a car at Salt Lake City Airport. The card must be in the main driver's name, with the driver's name physically printed on the card, and must have sufficient available credit to cover the security deposit hold.

At Salt Lake City Airport, the typical security deposit hold for a standard vehicle is approximately US$300 a US$400, though the exact amount varies by brand, vehicle class, and rental duration. The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available balance, which can take up to 15 business days.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit at Salt Lake City Airport. Even if you prepaid your booking online, you must still present a physical credit card at the counter.

Tips to avoid issues at the counter:

• Notify your bank of international travel before arriving at Salt Lake City Airport to prevent fraud blocks on the authorization
• Bring a backup credit card in your name in case your primary card is declined
• Confirm your available credit covers the hold amount plus any expected charges

When renting a car at Salt Lake City Airport, several fees and taxes are added on top of the base rate. These are standard charges associated with operating at the airport and in Utah, and they apply regardless of which brand you choose.

• Airport Concession Recovery Fee (ACRF): typically 10 a 12% of the base rental rate, charged by the rental company to recover the cost of operating at Salt Lake City Airport
• Customer Facility Charge (CFC): approximately US$4,50 a US$5,00 por dia de locação, cobrindo o custo da instalação de aluguel Gateway Center
• Taxa de locação de veículos do estado de Utah: 10,25% aplicada ao valor da locação

Essas taxas estão incluídas nas cotações exibidas por todas as principais marcas no Aeroporto de Salt Lake City. Dependendo da sua reserva, algumas ou todas podem estar listadas como incluídas na tarifa pré-paga, ou podem aparecer como valores a pagar na retirada.

Verifique cuidadosamente sua confirmação de reserva. Se ela mostrar taxas e impostos como incluídos e você for cobrado na retirada, a garantia No Extra Charges© pode se aplicar. Entre em contato com o suporte após concluir sua locação com seu contrato e recibo.

Yes, one-way rentals from Salt Lake City Airport are possible, but they typically come with a drop-off fee that varies significantly depending on the destination, vehicle class, and rental brand.

For routes to destinations in the Mountain West region, such as National park gateways or ski area hubs, one-way surcharges from Salt Lake City Airport can be substantial. For example, luxury or large 4WD SUV one-ways to destinations like Bozeman, Montana have been reported starting at US$600 per direction, which is higher than typical one-way fees at many U.S. airports.

Key things to know about one-way rentals from Salt Lake City Airport:

• The drop-off fee is shown during the booking process under the section labeled as amounts due at destination, not in the base rate
• The fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed during booking
• Changing your return location after booking may reprice the rental and increase the fee
• Cross-border one-ways (for example, into Canada or Mexico) may be restricted or require prior authorization from the rental brand

Always confirm the drop-off fee on your booking confirmation before finalizing a one-way reservation from Salt Lake City Airport.

At Salt Lake City Airport, the minimum age to rent a car is 21 years old. Drivers aged 21 to 24 are subject to a young-renter surcharge, which is a daily fee charged at the counter in addition to the base rental rate.

Drivers aged 25 and older are not subject to any age-related surcharge at Salt Lake City Airport.

Additional rules that apply to renters under 25 at Salt Lake City Airport:

• Vehicle class restrictions apply: most brands limit under-25 renters to economy, compact, intermediate, and compact or intermediate SUV categories. Premium, luxury, full-size SUV, minivan, and convertible classes typically require the driver to be 25 or older
• Additional drivers aged 21 to 24 may also be subject to the surcharge or may not be accepted, depending on the brand. Para Avis, Budget e Payless, geralmente, os motoristas adicionais devem ter pelo menos 25 anos
• Todos os requisitos de documentos e cartão de crédito padrão ainda se aplicam, independentemente da idade

Se você tem entre 21 e 24 anos e é da América Latina ou Caribe, algumas tarifas da Hola Car Rentals com Avis ou Budget no Aeroporto de Salt Lake City podem isentar a taxa de jovem condutor. Verifique sua confirmação de reserva para ver se a isenção está listada explicitamente.

Returning a rental car at Salt Lake City Airport is straightforward. The return lanes are located in the same parking garage as the rental counters in the Gateway Center, directly behind the on-site brand counters.

Steps for returning your vehicle at Salt Lake City Airport:

• Follow the terminal signs directing you to the rental car return lanes in the garage
• Park the vehicle in the designated return area for your brand
• Lock the car and drop the keys at the customer service booth or key drop box
• A rental company employee will inspect the vehicle after you leave

Before returning, refuel the vehicle to the level recorded on your rental agreement (Full-to-Full policy). Refuel within approximately 10 miles of Salt Lake City Airport so the gauge does not drop before you reach the return area. Keep your fuel receipt as proof in case a fuel charge is disputed.

Para devoluções fora do horário de funcionamento no Aeroporto de Salt Lake City, coloque as chaves na caixa de devolução fornecida. Tire uma foto do nível de combustível e do odômetro antes de deixar o veículo. Sua responsabilidade pelo carro termina assim que as chaves são entregues, mas a inspeção ocorrerá quando a filial reabrir.

Yes, you can add an additional driver to your rental at Salt Lake City Airport, either as part of your booking or at the counter during pick-up.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the phrase additional driver included or additional driver free of charge. If it is not listed, a daily fee applies at the Salt Lake City Airport counter:

• Avis, Budget, and Payless: US$13 por dia mais taxas, limitado a US$65 mais taxas
• Hertz, Thrifty, and Dollar: US$13,50 por dia mais taxas, limitado a US$189 mais taxas
• Alamo, National, and Enterprise: US$15 por dia mais taxas

Requisitos para adicionar um motorista adicional no Aeroporto de Salt Lake City:

• O motorista adicional deve estar presente no balcão na retirada
• Deve apresentar uma carteira de motorista válida e qualquer IDP necessário
• Deve atender ao requisito de idade mínima (21 anos no Aeroporto de Salt Lake City; 25 anos para motoristas adicionais com Avis, Budget e Payless)
• Ambos, motorista principal e adicional, devem assinar o contrato de locação

Apenas motoristas listados no contrato de locação estão cobertos pelas proteções da locação. Qualquer pessoa que dirija o veículo sem estar nomeada no contrato pode invalidar a cobertura.

When renting a car at Salt Lake City Airport, there are two main types of protection to consider: coverage for the rental vehicle itself, and coverage for damage or injury you may cause to others.

Coverage for the rental vehicle (CDW or LDW) reduces your financial liability if the car is damaged or stolen. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW and LDW do not cover third-party liability.

Third-party liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to other people or vehicles while driving. In Utah, not all rental companies are required to include state-minimum liability by default, so it is strongly recommended to add supplemental liability coverage when picking up at Salt Lake City Airport.

Common exclusions to be aware of at Salt Lake City Airport:

• Damage caused while driving under the influence or off-road
• Drivers not listed on the rental agreement
• Tires, wheels, undercarriage, and roof damage (often excluded unless a specific add-on is purchased)
• Incidents not reported promptly to the rental company

Review your booking confirmation to confirm which protections are included in your rate before arriving at Salt Lake City Airport.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to rentals starting at Salt Lake City Airport.

This benefit is particularly relevant if you plan to drive into more remote areas of Utah after picking up at Salt Lake City Airport, where access to medical facilities or legal support may be limited.

Coverage typically includes:

• Seguro de viagem com cobertura médica para até 5 passageiros
• Assistência jurídica em caso de acidente de trânsito
• Compensação por bagagem perdida pela companhia aérea
• Seguro para cancelamento de voo

Importante: esse benefício não se aplica a residentes dos Estados Unidos ou Canadá. Se você é residente dos EUA ou Canadá alugando no Aeroporto de Salt Lake City, essa cobertura não está disponível para você.

Se precisar de assistência durante sua locação, entre em contato com a Terrawind 24 horas por dia, 7 dias por semana:

• Telefone (gratuito ou de cobrança): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Tenha seu nome completo e número de confirmação da Hola Car Rentals em mãos ao ligar. Essa cobertura não substitui o CDW ou LDW por danos ao veículo, nem cobre responsabilidade por terceiros.