VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in West Palm Beach include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in West Palm Beach, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in West Palm Beach.
Will I face unexpected charges at the Thrifty counter in West Palm Beach when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Thrifty booking in West Palm Beach are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in West Palm Beach charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Thrifty counter at West Palm Beach Airport (PBI)?
The Thrifty counter at West Palm Beach International Airport (PBI) is located inside the terminal at the baggage claim area. After collecting your luggage, proceed to the Rental Car area within the arrivals level, where you will find the Thrifty desk. The counter is within walking distance of the arrivals terminal, so no shuttle is required to reach it.
That said, Thrifty does offer a free shuttle bus service from the terminal to the rental facility if you prefer not to walk. The address of the Thrifty airport facility is 3175 Belvedere Road, West Palm Beach.
Wheelchair assistance is available upon request, and self-service baggage carts can be rented to help transport luggage to the counter.
What are the Thrifty counter hours at West Palm Beach Airport?
The Thrifty counter at West Palm Beach International Airport (PBI) operates on the following schedule:
- Monday, Tuesday, Wednesday, Friday, and Saturday: 00:00 to 01:00 and 06:00 to 23:59
- Thursday and Sunday: 06:00 to 23:59 and 00:00 to 01:00
After-hours pickup and return services are available outside standard business hours based on this operating schedule. If your flight arrives late at night, Thrifty in West Palm Beach does have a brief overnight window that may accommodate you, but confirm your specific arrival time against these hours before booking.
Keep in mind that rental companies will generally hold your reservation for up to 24 hours from the original pickup time if your flight is delayed. If your delay exceeds 24 hours, contact your booking provider as soon as possible.
What documents do I need to pick up a Thrifty rental car in West Palm Beach?
To pick up your Thrifty rental car in West Palm Beach, you must bring the following physical documents:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card (debit and prepaid cards are not accepted for the security deposit)
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licenses, an IDP is strongly recommended. The IDP must be carried alongside your original license and is not a standalone document.
All documents presented at the Thrifty counter in West Palm Beach must be physical originals. Digital copies on your phone will not be accepted.
How do tolls work with a Thrifty rental car in West Palm Beach?
Almost all toll roads in and around West Palm Beach are cashless, meaning they use electronic transponders or plate-based billing rather than cash booths. Florida's toll system relies primarily on SunPass and E-PASS, and many gantries use Toll-by-Plate (also called Pay-By-Plate) to photograph license plates when no transponder is detected.
When you pick up your Thrifty rental in West Palm Beach, you will have two options:
- Unlimited toll package: Thrifty charges approximately US$13.99 per day or US$69.95 per week, covering all tolls during your rental period
- Pay per use: If you decline the package, any tolls you incur are captured via the vehicle's transponder or plate billing, then billed to your credit card after the rental, along with administrative processing fees
If you plan to use your own visitor toll pass, inform the Thrifty agent in West Palm Beach at pickup so they can deactivate the vehicle's default device and prevent duplicate charges. Note that toll charges can appear on your statement days or even weeks after you return the car, as toll agencies process invoices in batches.
How much should I Budget for tolls on a Thrifty rental in West Palm Beach?
Toll costs for a Thrifty rental in West Palm Beach depend on which roads you use. West Palm Beach sits along the Florida Turnpike and I-95, both of which have multiple toll segments. Estimated daily toll costs for common routes in South Florida are approximately US$5 to US$20 per day, though your actual charges will vary based on the roads you travel.
If you are driving from West Palm Beach toward Miami or Fort Lauderdale, expect several toll gantries along the Florida Turnpike and I-95 Express lanes. A one-way trip between West Palm Beach and Miami can cost approximately US$5 to US$15 in tolls depending on your exact route.
To keep costs predictable, consider the Thrifty unlimited toll package at pickup (approximately US$13.99 per day or US$69.95 per week). Alternatively, you can pay per use, but remember that administrative fees are added on top of each toll charge when you do not enroll in a package.
These are estimates only. Actual charges depend on the specific roads used during your West Palm Beach rental.
Can I get a cashback on tolls paid during my Thrifty rental in West Palm Beach?
Yes, you can get cashback on tolls paid during your Thrifty rental in West Palm Beach through the Hola Car Rentals Tolls Cashback benefit, which is included with all bookings.
The benefit reimburses the lesser of the total tolls you paid or up to 5% of your total booking value. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls on Florida roads near West Palm Beach, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).
To claim your cashback after returning your Thrifty vehicle in West Palm Beach:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals confirmation, the signed rental agreement, and a toll receipt or invoice showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Is a credit card required to pick up a Thrifty car in West Palm Beach?
Yes, a major credit card is required to pick up your Thrifty rental in West Palm Beach. The card must be in the main driver's name with the driver's name physically printed on the card, and it must be presented as a physical card at the counter.
At pickup, Thrifty in West Palm Beach will place a temporary security hold on your card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class and location. The hold reduces your available credit until it is released after you return the car, which can take up to 15 business days depending on your bank.
Important points to keep in mind:
- Debit cards and prepaid cards are not accepted for the security deposit
- Digital wallets and virtual card numbers are not accepted at the counter
- Even if you prepaid your booking online, you must still present a physical credit card at the Thrifty West Palm Beach counter
- Bring a backup credit card in your name in case your primary card is declined
What is the fuel policy for Thrifty rentals in West Palm Beach?
Thrifty rentals in West Palm Beach follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the West Palm Beach facility.
When returning your vehicle, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof.
If you return the Thrifty vehicle in West Palm Beach with less than a full tank, you may be charged:
- A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
- A refueling service or administrative fee on top of the fuel cost
For after-hours returns, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as documentation.
Can I add an additional driver to my Thrifty rental in West Palm Beach?
Yes, you can add an additional driver to your Thrifty rental in West Palm Beach, either as part of your rate or by paying a fee at the counter.
For Thrifty in West Palm Beach, the additional driver fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes, when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.
Requirements for adding an additional driver at the Thrifty West Palm Beach counter:
- The additional driver must be physically present at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must sign the rental agreement
- They must meet the minimum age requirements for West Palm Beach
Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. If someone drives who is not named on the contract, coverage may be void and additional charges could apply.
What is the minimum age to rent a Thrifty car in West Palm Beach?
The minimum age to rent a Thrifty car in West Palm Beach without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged a daily young-renter surcharge on top of the base rental rate.
Florida does not have the same state-law exceptions as New York or Michigan, so the standard Thrifty policy applies in West Palm Beach: drivers under 21 are generally not permitted to rent.
Additional restrictions for drivers aged 21 to 24 at the West Palm Beach Thrifty location include:
- A daily young-renter surcharge that can add significantly to your total cost
- Vehicle class restrictions, meaning most premium, full-size, SUV, luxury, and specialty categories are not available to under-25 renters
- Economy, compact, and intermediate vehicles are typically the eligible classes
All standard requirements still apply regardless of age: a valid driver's license, a major credit card in the main driver's name for the security deposit, and all required documents at the Thrifty West Palm Beach counter.
Can I pick up a Thrifty car in West Palm Beach and return it in another city?
Yes, one-way rentals are possible with Thrifty in West Palm Beach, but a drop-off fee may apply depending on your return location, vehicle class, and travel dates.
Common one-way patterns from West Palm Beach and what to expect:
- West Palm Beach to Miami or Fort Lauderdale: a drop-off fee may or may not apply depending on the route and season
- West Palm Beach to Orlando or Tampa: a drop-off fee typically applies for longer interstate routes
- Cross-state or cross-country returns: fees are usually higher and some routes may not be permitted
The drop-off fee for your specific Thrifty West Palm Beach route will be shown during the booking process under the section labeled as charges due at the destination. It is not included in the prepaid rate and cannot be covered by standard protections.
If you need to change your return location after booking, be aware that this may reprice your entire rental and recalculate the drop-off fee. Always confirm the fee shown on your booking confirmation matches what the Thrifty agent presents at the West Palm Beach counter before signing.
Does Thrifty in West Palm Beach offer roadside assistance?
Yes, roadside assistance is available for Thrifty rentals in West Palm Beach. If you experience a breakdown, flat tire, or other emergency while driving in or around West Palm Beach, you should contact the Hertz Group roadside assistance line, as Thrifty is part of the Hertz brand family.
The roadside assistance number for Thrifty, Dollar, and Hertz rentals in the United States is printed on your rental agreement. Always keep your rental agreement accessible during your trip in West Palm Beach so you have the correct number on hand.
Standard roadside assistance covers basic situations such as lockouts, battery jumps, and towing to the nearest Thrifty-authorized facility. Premium roadside coverage with broader protections may be available as an optional add-on at the West Palm Beach counter.
If you need additional support during your rental, you can also contact Hola Car Rentals Travel Assistance, which is included with most bookings and provides 24/7 support including legal assistance in case of an accident. Note that Travel Assistance is available to non-North American customers only; US and Canadian residents do not qualify for this benefit.
What travel assistance is included with a Thrifty booking in West Palm Beach?
Most bookings for a Thrifty rental in West Palm Beach include Travel Assistance provided by Terrawind Global Protection at no extra cost. This benefit is designed to support you if something goes wrong during your trip, beyond just the rental vehicle itself.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of a road accident in or around West Palm Beach
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This is not the same as CDW/LDW (which covers damage to the Thrifty vehicle) or liability insurance (which covers third parties). Travel Assistance is a separate benefit for personal emergencies during your trip.
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: Travel Assistance applies only to non-North American customers. US and Canadian residents do not qualify for this benefit on their Thrifty West Palm Beach booking.
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