Thrifty Car Rental
in Austin

Hola Car Rentals is the only premium partner of the top car rental brands operating in Austin, including Thrifty, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Thrifty rental experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your Thrifty booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Thrifty counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Thrifty counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Thrifty to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your Thrifty pickup at Austin Bergstrom International Airport is located at 3819 Presidential Blvd, Austin, TX 78719. This is an on-airport facility integrated into the consolidated rental car center, so you do not need to travel off-site to reach the counter.

After landing, follow the car rental signs inside the terminal toward the rental car center. The Thrifty counter at Austin shares space with the Hertz operation, so look for both brand names on the signage. Counter hours run from 07:00 to 23:59 daily.

A few things to keep in mind at the Austin Thrifty counter:

• Bring your booking confirmation, a physical major credit card in the main driver's name, and your driver's license
• If your license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), an International Driving Permit is required
• Because Thrifty shares counter space with Hertz at Austin, wait times can be longer during peak arrival periods, so plan accordingly

To collect your Thrifty rental in Austin, you must present all of the following physical documents at the counter. Digital copies are not accepted.

• Original, unexpired driver's license in the main driver's name
• International Driving Permit (IDP) if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside your original license
• A physical major credit card with the driver's name printed on the card, for the security deposit hold
• Passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight tickets or cruise documents (required for international visitors)

At the Austin Thrifty counter, debit cards are not accepted for the security deposit. Make sure your credit card has sufficient available credit to cover the hold, which is typically around US$300 to US$400 for standard vehicles in the United States.

Name mismatches between your license, passport, and credit card are one of the most common reasons for delays at the Austin Thrifty desk, so verify all names match before you travel.

Yes, a physical major credit card is required to rent from Thrifty in Austin. Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the security deposit hold at the Austin Thrifty counter.

The credit card must be in the main driver's name with the driver's name printed on the card, and it must have enough available credit to cover the security hold. For standard vehicles at Austin locations, the hold is typically around US$300 to US$400, though the exact amount is set by Thrifty at the time of pickup.

A few important tips before arriving at the Austin Thrifty desk:

• Even if you prepaid your booking, you still need to present a physical credit card at pickup for the hold
• Notify your bank of your travel plans to prevent the authorization from being flagged as suspicious
• Bring a backup credit card in your own name in case your primary card is declined
• Third-party cards (someone else's card) are never accepted, even with permission

The hold is released after you return the vehicle, but your bank may take up to 15 business days to reflect the release on your statement.

Austin and the wider Texas road network rely on a largely cashless toll system, so your Thrifty rental vehicle comes equipped with an electronic toll device, either a transponder or a plate-based billing system. Cash toll booths are rare and many facilities do not accept cash at all.

At the Austin Thrifty counter you will typically be offered two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all toll usage during your rental period
• Pay per use: you drive through tolls and Thrifty bills the actual toll amounts plus daily or administrative processing fees to your credit card, sometimes weeks after you return the vehicle

Estimated toll costs for driving around Austin are approximately US$3 to US$15 per day, depending on which routes you take. Texas uses regional systems including TxTag (managed by TxDOT) on many Austin-area roads such as SH 130, and tolls are billed by plate if you do not have a transponder, which typically costs more than using a transponder.

If you plan to use a personal transponder, inform the Austin Thrifty agent at pickup so they can deactivate the vehicle's default device and prevent duplicate charges.

Texas has no congestion charges or emissions zones, so the only road fees to plan for are standard tolls.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which means you can get up to 5% of your total booking value back for tolls you paid during your Thrifty rental in Austin.

Austin's toll network includes cashless roads managed by TxDOT (TxTag) such as SH 130, and estimated daily toll costs in the Austin area range from approximately US$3 to US$15 depending on your routes. The cashback benefit helps offset those costs.

To claim your Tolls Cashback after your Austin Thrifty rental:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the rental agreement signed at the Austin Thrifty counter, and a toll receipt or statement showing charges paid during your rental
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterward.

When picking up a Thrifty rental at Austin Bergstrom International Airport (AUS), expect several fees on top of your base rate. These are standard airport rental charges and are not unique to Thrifty, but they can add meaningfully to the total cost.

• Airport concession recovery fee: typically 10 to 15% of the base rate, charged by the airport for operating on its premises
• Customer facility charge (CFC): approximately US$4.50 to US$5.00 per day, covering the cost of the consolidated rental car center
• State rental tax: Texas charges 6% state tax on car rentals
• Local taxes: additional local surcharges may apply on top of the state rate

These fees are in addition to any optional add-ons you accept at the Austin Thrifty counter, such as the e-Toll program (approximately US$9.99 to US$27.99 per day), a young driver surcharge if the main driver is under 25, or additional driver fees.

If your booking confirmation shows taxes and fees as included, you should not be billed again for those items at the counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after your rental is complete.

Yes, Thrifty charges a young driver surcharge in Austin for renters under 25 years old. In the United States, the standard minimum age to rent without an additional fee is 25, and drivers aged 21 to 24 are subject to a daily underage surcharge.

For Thrifty (part of the Hertz group) in Austin, the young driver fee is approximately US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for longer rentals.

Additional restrictions that apply to under-25 renters at the Austin Thrifty counter:

• Most premium, full-size, luxury, convertible, minivan, and SUV vehicle classes are restricted to drivers 25 and older
• Economy, compact, and intermediate categories are typically available to younger renters
• The young driver surcharge is paid at the counter and is not included in your prepaid rate

Drivers aged 18 to 20 are generally not eligible to rent from Thrifty in Austin, as Texas does not have the same minimum-age exception as New York or Michigan.

If you are 21 to 24 and booking a Thrifty rental in Austin, Budget for the daily surcharge and select an eligible vehicle class during the booking process.

Yes, one-way rentals are possible with Thrifty in Austin, allowing you to pick up in Austin and return the vehicle at a different location. However, a one-way drop-off fee will apply, and the amount varies depending on the destination, vehicle class, and availability.

Here is what to expect when booking a one-way Thrifty rental from Austin:

• The drop-off fee is shown during the booking process under the "To pay at destination" section, so you can see the cost before confirming
• The fee is not prepaid and is collected at the Austin Thrifty counter or the return location
• Routes between major Texas cities such as Austin to Dallas, Austin to Houston, or Austin to San Antonio typically carry a drop-off fee that varies by distance and vehicle class
• Cross-border one-ways (for example, driving into Mexico) are generally not permitted or carry significant restrictions

If you need to change your return location after booking, contact support as soon as possible, since mid-rental route changes must be approved by the partner and may increase the fee or affect availability.

The drop-off fee is separate from mileage, fuel, and tolls, and is not waived by unlimited mileage packages.

Austin's downtown core has a significant number of one-way streets, which can be disorienting if you are not familiar with the layout. For anyone driving a Thrifty rental in Austin for the first time, this is one of the most common navigation challenges in the city.

Key things to know before driving your Thrifty rental in downtown Austin:

• Streets like 5th and 6th run one-way and prioritize transit, bike lanes, and pedestrian space, meaning you cannot simply reverse direction if you miss a turn
• Some streets such as 7th, 9th, 10th, and Brazos have been converted to two-way traffic in recent years, creating an inconsistent mix of one-way and two-way blocks in a compact area
• Wrong-way driving incidents on one-way streets are a documented hazard in Austin, with Texas state data recording elevated crash rates from drivers ignoring directional signs
• The ongoing I-35 reconstruction project (a multi-billion Dollar highway lowering and widening effort) adds detours and lane shifts that can trap unfamiliar drivers in confusing elevated or construction segments

The practical advice for your Thrifty rental in Austin is to rely on real-time GPS navigation rather than memory or printed maps, since street patterns downtown change as construction and conversion projects progress. Allow extra time when navigating the city center, especially during your first day.

Thrifty rentals in Austin follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow during your Austin Thrifty rental:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer
• Use the correct fuel type for your vehicle. Filling with the wrong fuel is not covered by the fuel policy and may generate additional charges
• Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Austin Thrifty vehicle with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee.

Some Austin Thrifty locations may offer a prepaid fuel option at the counter. If you accept it, any unused fuel is generally non-refundable, so it is usually better value to refuel yourself near the return point.

Yes, you can add an additional driver to your Thrifty rental in Austin, either as part of your rate or by paying a fee at the counter.

For Thrifty (Hertz group) in Austin, the additional driver fee when not included in your rate is approximately US$13.50 per rental day plus taxes, with a maximum cap of US$189 plus taxes. Check your booking confirmation first, as some rates include one additional driver at no extra cost.

To add an additional driver at the Austin Thrifty counter:

• The additional driver must be present at pickup and bring their own valid driver's license
• If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they also need an International Driving Permit
• Both the main driver and the additional driver must sign the rental agreement
• The additional driver must meet the minimum age requirement. Drivers under 25 may face a young driver surcharge or may not be accepted depending on their age

Only drivers listed on the Austin Thrifty rental agreement are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone who drives the vehicle without being named on the contract may void those protections entirely.

If you need to add a driver after pickup, visit a Thrifty branch in Austin to update the agreement in person.

The insurance coverage included with your Thrifty rental in Austin depends on the rate plan you selected when booking. It is important to review your booking confirmation carefully before arriving at the Austin Thrifty counter.

The two main types of coverage to understand are:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty rental vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving the Thrifty rental in Austin. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage is strongly recommended

Common exclusions at the Austin Thrifty counter include tires, undercarriage, roof damage, and any incident involving an unauthorized driver or prohibited use such as off-road driving.

At the Austin Thrifty counter, you may be offered additional optional products such as personal accident insurance or personal effects coverage. These are separate from CDW/LDW and liability and cover your own injuries or belongings respectively.

Always verify what is listed on your rental agreement before signing.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Thrifty rental in Austin as well. However, this benefit does not apply to residents of the United States or Canada.

If you are an international visitor driving a Thrifty rental in Austin and something goes wrong, such as a medical emergency on the I-35 corridor, a breakdown on SH 130, or a flight cancellation affecting your rental period, the travel assistance coverage can help.

Core benefits typically included are:

• Travel and medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get help 24 hours a day, 7 days a week:

• Call +1 888 980 9992 (toll-free or collect)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you contact them, provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in Austin or Texas, and a brief description of the situation. Always check your booking confirmation for the exact terms and coverage limits that apply to your specific Thrifty reservation.