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Frequently Asked Questions
What does my SUV rental in New Brunswick through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in New Brunswick, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match, even when renting an SUV:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique SUV rental experience with complete protection and peace of mind during your trip in New Brunswick.
Will I face unexpected charges when I rent an SUV in New Brunswick through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in New Brunswick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in New Brunswick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads I need to worry about when renting an SUV in New Brunswick?
No, there are no toll roads in New Brunswick, so you will not encounter any toll charges, transponder fees, or toll program enrollment when driving your SUV in New Brunswick.
This makes New Brunswick one of the simpler Canadian provinces for SUV renters, as you do not need to worry about cashless toll lanes, daily toll device fees, or post-rental toll invoices that are common in provinces like Ontario or British Columbia.
If your trip extends beyond New Brunswick into other Canadian provinces, toll requirements can vary significantly. For example, Prince Edward Island charges a round-trip toll of CADUS$ 50.25 for the Confederation Bridge. In that case, Hola Car Rentals includes Tolls Cashback on all bookings, allowing you to claim up to 5% of your total booking value back for any tolls paid during your rental period in other regions.
Which rental brands offer SUV models at New Brunswick airports?
Several major rental brands offer SUV models at the three main airports in New Brunswick.
- Greater Moncton International Airport (YQM): Budget, Avis, and Enterprise (via National) all operate on-site and offer SUV options. Budget is located at 777 Aviation Avenue, Moncton, NB, E1A 7Z5.
- Saint John Airport (YSJ): Enterprise and National have an on-site counter with SUV availability.
- Fredericton Airport (YFC): National Car Rental operates at 2570 Route 102 Highway, Lincoln, NB.
SUV availability in New Brunswick is concentrated at these three airports rather than distributed across the province. Off-airport locations exist in cities like Saint John and surrounding areas, but the widest SUV selection is found at the airport counters. Compact SUV models such as the Hyundai Kona or similar are among the most commonly available options.
What are the counter hours for SUV pickup at New Brunswick airports?
Counter hours for SUV rentals vary across New Brunswick's three main airports, so it is important to plan your arrival accordingly.
- Moncton Airport (YQM), Budget: Monday to Friday 8:00 AM to 12:00 AM; Saturday and Sunday 9:00 AM to 12:00 AM.
- Saint John Airport (YSJ), Enterprise/National: Monday to Friday 10:00 AM to 11:59 PM; Saturday and Sunday 10:00 AM to 6:30 PM.
- Fredericton Airport (YFC), National: After-hours vehicle return capability is available, though specific after-hours pickup procedures should be confirmed directly with the counter.
If your flight arrives outside these windows, your SUV booking in New Brunswick will generally be held for up to 24 hours from the original pickup time. If a delay pushes your arrival beyond 24 hours, contact support as soon as possible to avoid losing your reservation.
Does renting an SUV in New Brunswick include Tolls Cashback if I drive to other provinces?
Yes, Tolls Cashback is included on all bookings, so if you rent an SUV in New Brunswick and drive into a province with toll roads, you can claim up to 5% of your total booking value back for tolls paid during your rental.
Since New Brunswick itself has no toll roads, this benefit becomes relevant if your SUV trip extends to provinces like Ontario or crosses the Confederation Bridge into Prince Edward Island (CADUS$ 50.25 round-trip).
To claim your cashback after returning your SUV in New Brunswick or elsewhere:
- Email [email protected] within 30 days of vehicle return.
- Include your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid.
- Use the subject line: Tolls Cashback - HOLA[your confirmation number].
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up an SUV rental in New Brunswick?
To pick up your SUV rental in New Brunswick, you must present the following physical documents at the counter:
- A valid, unexpired driver's license (original, not digital) in the main driver's name.
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from outside Canada.
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used without the original license.
All documents must be physical. Digital versions shown on a phone or tablet are not accepted at any New Brunswick SUV rental counter.
Do I need a credit card to pick up my SUV rental in New Brunswick?
Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required to pick up your SUV rental in New Brunswick.
At pickup, the rental counter places a temporary security hold on your card. For Canada, typical holds range from CADUS$ 300 to CADUS$ 500, though some New Brunswick locations may authorize up to approximately CADUS$ 750, particularly for larger SUV classes.
Important points to keep in mind:
- The card must be a major credit card (Visa, Mastercard, Amex). Debit cards and prepaid cards are not accepted for the deposit hold.
- The card must be physically present. Virtual cards or digital wallets are not accepted.
- Even if you prepaid your SUV booking online, you must still present a credit card at the New Brunswick counter for the hold.
- Bring a backup credit card in case your primary card is declined.
- Notify your bank of your travel to Canada to prevent fraud blocks on the authorization.
Is AWD available on SUV rentals in New Brunswick, and is it useful for winter driving?
Yes, AWD-equipped SUV models are available at New Brunswick rental locations, and they are genuinely useful given the province's road conditions.
New Brunswick experiences winter conditions for roughly six months of the year, including black ice, freezing rain, and slush on major routes such as the Trans-Canada Highway. Rural gravel roads, muddy access routes, and unpaved camp roads are also common throughout the province, where an SUV's ground clearance and all-wheel drive provide a real advantage over standard sedans.
It is worth noting that nearly half of New Brunswick's highways are reported to be in poor condition, which affects all vehicle types. An SUV rental in New Brunswick does not guarantee off-road capability, and standard rental usage restrictions still apply (no true off-road or unpaved use unless explicitly permitted by the rental agreement).
When booking your SUV in New Brunswick, you can check whether a specific model is AWD or 4WD by reviewing the vehicle details page. Keep in mind that the exact model is not guaranteed and a similar vehicle may be substituted at the counter.
What is the fuel policy for SUV rentals in New Brunswick?
SUV rentals in New Brunswick follow a Full-to-Full fuel policy by default. You receive the SUV with a full tank and must return it full to avoid fuel charges.
Steps to follow:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
- During your rental, use the correct fuel type as shown in the vehicle documentation.
- Before returning your SUV in New Brunswick, refuel within approximately 15 km of the return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the SUV below the recorded starting level, the rental partner may charge a fuel shortfall at their own refueling rate (typically higher than pump price) plus an administrative service fee. For after-hours returns at locations like Fredericton Airport, leave the receipt in the key envelope and keep a photo of the full gauge as proof.
Is travel assistance included when I rent an SUV in New Brunswick?
Travel assistance is included with most bookings, but this benefit does not apply to Canadian or US residents. If you are visiting New Brunswick from outside North America and renting an SUV, your booking likely includes travel assistance provided by Terrawind Global Protection.
This coverage is particularly relevant in New Brunswick given the province's rural areas and long highway stretches where incidents can occur far from urban centers. Core benefits typically include:
- Travel insurance with medical coverage for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
If you need assistance during your SUV rental in New Brunswick, contact Terrawind 24/7:
- Phone (toll-free/collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms and limits that apply to your reservation.
What insurance is included with an SUV rental in New Brunswick?
Insurance coverage included with your SUV rental in New Brunswick depends on the rate plan you selected at booking. There are two main protections to understand:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. This does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): In Canada, provincial law requires every rental vehicle to carry third-party liability coverage by default. This statutory liability is included when you rent an SUV in New Brunswick. You can purchase higher supplemental limits if you want additional protection.
CDW/LDW does not cover tires, undercarriage, roof damage, or personal belongings. Only drivers named on the rental agreement are covered. Review your booking confirmation to confirm exactly which protections are included in your New Brunswick SUV rate before you arrive at the counter.
Can I add an additional driver to my SUV rental in New Brunswick?
Yes, you can add an additional driver to your SUV rental in New Brunswick, either as an included benefit or for a daily fee depending on your rate.
If your booking confirmation states "Additional driver free of charge," the first extra driver is covered at no cost. If it is not included, fees vary by brand:
- Avis and Budget: US$13 per rental day plus taxes, capped at US$65 plus taxes.
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes.
- Alamo, National, and Enterprise: US$15 per day plus taxes.
To add a driver to your New Brunswick SUV rental, the additional driver must be physically present at the counter at pickup with a valid driver's license (and an IDP if their license uses a non-Latin alphabet). Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by CDW/LDW and liability protections during the rental.
Can I pick up an SUV in New Brunswick and return it in a different city?
Yes, one-way SUV rentals in New Brunswick are possible, but a drop-off fee may apply depending on the route and rental brand.
Drop-off fees are route-specific and vary by rental company, vehicle class, season, and the distance between pickup and return locations. For SUV rentals in New Brunswick, larger vehicle classes can carry higher repositioning fees than standard cars.
How to check if a drop-off fee applies to your New Brunswick SUV rental:
- During booking, select your different return location. The fee will appear on the rate details page under the "To pay at destination" section if it applies.
- Review your booking confirmation, which will also list any drop-off fee separately from the prepaid total.
- At the counter, verify the fee matches your confirmation. If the desk charges a different amount than shown, keep all paperwork and contact support after the rental.
Cross-border one-way rentals (for example, picking up in New Brunswick and returning in the United States) may be restricted or carry significantly higher fees. Confirm cross-border permissions with the rental partner before booking.
How does the SUV return process work at New Brunswick airports?
Returning your SUV at a New Brunswick airport is straightforward, but the process differs slightly by location.
- Moncton Airport (YQM): Return the SUV to 777 Aviation Avenue, Moncton, NB, E1A 7Z5. Follow rental car signs to the designated parking area; the rental counter is inside the terminal building.
- Saint John Airport (YSJ): Return the SUV to the same location where you picked it up. The Enterprise/National counter is located with airport ground transportation.
- Fredericton Airport (YFC): After-hours vehicle return capability is available at this location. Follow the key-drop instructions provided in your rental agreement.
Before returning your SUV in New Brunswick, refuel within approximately 15 km of the airport to comply with the Full-to-Full fuel policy. Take a photo of the dashboard showing a full gauge and keep your fuel receipt. The standard grace period on return is 30 minutes beyond your scheduled drop-off time. Returning later than that may result in additional hourly or daily charges.
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