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Frequently Asked Questions
What does my SUV rental in Dulles through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Dulles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Dulles.
Will I face unexpected charges when I rent an SUV in Dulles through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your SUV booking in Dulles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Dulles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from the Dulles terminal to the SUV rental counter?
All SUV rental counters at Dulles International Airport (IAD) are located off-terminal on Autopilot Drive in Sterling/Dulles, VA, so you cannot walk directly to them. After landing, you must take a free shuttle.
- Exit baggage claim through Doors 2, 4, or 6 and follow the "Rental Cars" signs down the ramp to Curbs 2C or 2D.
- Board your rental company's shuttle bus. Shuttles run frequently, with some brands such as Enterprise operating every 5 to 10 minutes.
- The ride to the rental lots on Autopilot Drive takes approximately 5 minutes.
- Some brands share shuttles: Enterprise, National, and Alamo operate a shared shuttle, as do Hertz, Dollar, and Thrifty.
If you arrive at a remote gate, you may need to take the Dulles People Mover to the main terminal before reaching the shuttle curb. Budget at least 1 hour from the moment you land to the moment you drive away in your SUV, accounting for baggage claim, shuttle wait, and counter check-in at Dulles.
What are the rental counter hours for SUV pickup at Dulles Airport?
Counter hours for SUV rentals at Dulles vary by brand, so confirm your specific company before arriving.
- Avis and Budget: open 24 hours, Monday through Sunday.
- Enterprise and Sixt: approximately 05:00 to 23:59 or 06:00 to 00:00 daily.
- After-hours returns are available via key drop boxes at most Dulles locations, for example the orange drop box at the Sixt branch entrance on Autopilot Drive.
If your flight lands outside counter hours, your SUV rental booking at Dulles is typically held for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact your booking provider promptly. For after-hours pickups, check your booking confirmation for specific instructions, as some Dulles brands offer pre-arranged after-hours access while others do not.
What documents do I need to pick up a SUV rental at Dulles?
To collect your SUV rental at Dulles, you must present all of the following physical documents at the counter. Digital copies are not accepted.
- Original, unexpired driver's license with a photograph, valid for the entire rental period.
- A major credit card with your name printed on the physical card, in the main driver's name, for the security deposit hold.
- Passport or government-issued photo ID (required if your license is not US-issued).
- Your booking confirmation or printed voucher.
- Round-trip flight tickets or proof of return travel (required for visitors from outside the US).
If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license for your Dulles SUV rental. For licenses in Latin-script languages such as German or Spanish, an IDP is recommended but not strictly required. The IDP is a translation only and cannot replace your original license.
Debit cards are generally not accepted for the security hold at Dulles airport locations. If a debit card is your only option, some brands may require proof of a return airline ticket and may impose additional conditions.
How do tolls work when driving a SUV rental from Dulles?
Toll roads are common on routes to and from Dulles, and nearly all are fully cashless with no cash booths. Your SUV rental vehicle comes equipped with an electronic toll device.
- The Dulles Toll Road and Dulles Greenway (VA-267) charge approximately US$5.75 to US$6.25 one-way for the full length, and the Greenway section has opaque signage that surprises many first-time Dulles drivers.
- The 495 Express Lanes on the Capital Beltway use dynamic pricing, ranging from roughly US$4 to US$20 per segment during peak hours.
- The Dulles Access Road (VA-267) is a toll-only, one-way expressway with no local exits, which can confuse drivers expecting bidirectional access.
At the Dulles SUV rental counter you can choose between two toll billing options. An unlimited daily toll package costs approximately US$11 to US$25 per day and covers all tolls during the rental. Alternatively, a pay-per-use program charges the actual toll amount plus a daily administrative fee of roughly US$4.95 to US$5.35 on each day you use a toll road, with a cap per rental period. If you drive through a cashless toll without enrolling, the rental company will automatically enroll you in pay-per-use billing and may add administrative fees for unpaid tolls.
E-ZPass is the primary interoperable electronic system across Virginia, Maryland, and the broader Mid-Atlantic region, and your SUV rental at Dulles is pre-equipped for E-ZPass-compatible tolling.
Can I get cashback on tolls paid during my SUV rental at Dulles?
Yes, you can get cashback on tolls paid during your SUV rental at Dulles. All Hola Car Rentals rates include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the rental period.
Given that Dulles SUV rentals frequently involve cashless toll roads such as the Dulles Toll Road, the Dulles Greenway, and the 495 Express Lanes, this benefit can meaningfully offset your toll costs.
To claim your cashback after returning your SUV at Dulles:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing the charges.
Example: if your Dulles SUV booking total is US$600, the 5% cap is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30. Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for a SUV rental at Dulles?
The security deposit for a SUV rental at Dulles is a temporary authorization hold placed on your credit card at pickup, not an immediate charge. For standard vehicles in the United States, typical holds range from US$300 to US$400, but SUV and premium SUV categories at Dulles can carry significantly higher holds, with some brands authorizing up to US$850 for full-size or premium SUV classes.
The exact amount is set by the rental company desk at Dulles and can vary by brand, vehicle class, and season. The hold reduces your available credit until your bank releases it after the rental closes, which can take up to 15 business days.
- You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Dulles airport locations.
- Ensure your card has sufficient available credit to cover the hold plus any expected charges.
- Notify your bank of your travel plans to prevent the authorization from being flagged as suspicious.
- Bring a backup credit card in your name in case your primary card is declined.
When picking up your SUV at Dulles, ask the counter agent to confirm the exact hold amount before they process your card.
Do I need an International Driving Permit for a SUV rental at Dulles?
An International Driving Permit (IDP) is mandatory for your Dulles SUV rental if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. For licenses written in Latin-script languages such as German, Spanish, or French, an IDP is strongly recommended but not strictly required.
Important rules to keep in mind for your Dulles SUV rental:
- The IDP is a translation document only. It cannot replace your original license and will not be accepted without it.
- You must carry both your original license and the IDP together at all times.
- Your license must be unexpired and valid for the entire rental period.
- If your license is not US-issued, you must also present your passport at the Dulles counter.
- Obtain your IDP in your home country before traveling. US-based issuers such as AAA do not issue IDPs to non-US license holders.
All documents presented at the Dulles SUV rental counter must be physical originals. Digital or photocopied documents are not accepted.
What airport fees and taxes are added to a SUV rental at Dulles?
When you pick up a SUV rental at Dulles International Airport (IAD), several location-specific fees are added on top of the base rate. These are charged by the airport and the state of Virginia, not by the rental company itself.
- Airport concession recovery fee: typically 10% to 15% of the base rate, applied to all on-airport SUV rentals at Dulles.
- Customer facility charge (CFC): up to US$10 per rental contract, which is higher than many non-DC-area airports.
- Virginia does not impose a statewide rental car sales tax, which is a notable difference from Washington DC and some neighboring states.
- Fairfax County does not add city rental taxes or tourism surcharges.
In practice, these fees add approximately US$15 to US$20 per day to a base rate of around US$50 for a SUV at Dulles. All rental companies at Dulles operate exclusively on-site on Autopilot Drive, so there are no off-airport alternatives nearby that would allow you to avoid these airport-specific charges. Your booking confirmation will show which fees are prepaid and which are due at the Dulles counter.
What travel assistance is included with my SUV rental at Dulles?
Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your SUV rental at Dulles as well. However, this benefit does not apply to US or Canadian residents.
If you are an international visitor renting a SUV at Dulles, the included travel assistance typically covers:
- Medical coverage for up to 5 passengers during the trip.
- Legal assistance in the event of a road accident, which is particularly relevant on high-speed routes near Dulles such as VA-267 and I-495.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This coverage is separate from the SUV rental vehicle's CDW/LDW damage waiver and does not cover damage to the rental car itself or third-party liability to others.
To use the assistance during your Dulles SUV rental, contact Terrawind 24 hours a day:
- Phone: +1 888 980 9992 (toll-free).
- WhatsApp: +1 208 910 1001.
- Email: [email protected].
Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.
Can I add an additional driver to my SUV rental at Dulles?
Yes, you can add an additional driver to your SUV rental at Dulles, either because it is included in your rate or by paying a per-day fee at the counter.
If your booking confirmation states "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, the daily fees at Dulles are:
- Alamo, National, Enterprise: US$15 per day.
- Avis, Budget, Payless: US$13 per rental day, capped at US$65.
- Hertz, Thrifty, Dollar: US$13.50 per rental day, capped at US$189.
The additional driver must be present at the Dulles counter at pickup with their own valid driver's license and, if applicable, an IDP and passport. They must sign the rental agreement. Anyone who drives the SUV without being listed on the agreement may void the rental's damage and liability protections.
For Avis, Budget, and Payless at Dulles, additional drivers must generally be at least 25 years old. Age restrictions for SUV classes may also apply. Always verify the specific conditions for your Dulles SUV rental at the counter.
Is there a young driver surcharge for renting a SUV at Dulles?
Yes, drivers under 25 are subject to a young driver surcharge when renting a SUV at Dulles. The minimum age to rent without a surcharge in Virginia is 25.
Drivers aged 21 to 24 can rent at Dulles but will pay a daily young-renter fee on top of the SUV rental rate. Additionally, most SUV classes, including full-size, premium, and standard SUVs, are restricted to renters aged 25 and older. Compact and intermediate SUV categories are more commonly available to younger drivers.
- The minimum rental age at Dulles airport locations is typically 21.
- Drivers aged 21 to 24 pay a daily surcharge that varies by brand and location.
- Most full-size and premium SUV categories at Dulles require the main driver to be at least 25.
One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean renting through Hola Car Rentals with Avis or Budget at Dulles: the young-renter surcharge may be waived for eligible vehicle categories such as compact or medium SUVs, provided the waiver is explicitly shown on the booking confirmation. This exception does not apply to drivers from Europe, Asia, or other regions.
What is the fuel policy for a SUV rental at Dulles?
The standard fuel policy for a SUV rental at Dulles is Full-to-Full. You receive the SUV with a full tank and must return it full to avoid charges.
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
- During the rental, use the correct fuel type for your SUV. Wrong-fuel incidents are not covered by the fuel policy.
- Before returning your SUV at Dulles, refuel within approximately 10 miles of the Autopilot Drive return location so the gauge does not drop below full en route.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the SUV below the recorded starting level, the rental company at Dulles will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. The airport's own Fuel Service Option at Dulles marks up prices by approximately 20% to 30% above local station rates, so refueling nearby before return is the better value. Ask the counter agent at Dulles for the nearest fuel station to the Autopilot Drive return lot.
How does the SUV return process work at Dulles Airport?
Returning your SUV rental at Dulles is straightforward if you follow the signs and allow enough time before your flight.
- Follow "Rental Car Return" signs from the main road to Autopilot Drive, where all rental lots are located. Each brand has its own lot on Autopilot Drive, for example Avis at 23330 Autopilot Drive and Enterprise at 23430 Autopilot Drive.
- Park your SUV in the designated return area for your brand and leave the keys with the agent or in the key drop box if returning after hours.
- Take a photo of the SUV's condition and fuel gauge before leaving the lot.
- Board the return shuttle from the lot back to the terminal. Shuttles drop off at Curbs 2C or 2D. Shuttle hours vary by brand, with some running until midnight and others offering 24-hour service.
Allow extra time when returning your Dulles SUV rental. The shuttle ride back to the terminal is approximately 5 minutes, but you should add time for the lot check-in process and any queue at the shuttle stop. The standard grace period after your scheduled return time is approximately 30 minutes. Returning your SUV beyond that window at Dulles may result in additional time charges and a late fee.
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