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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 11 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
José Heriberto Moreno López
José Heriberto Moreno López
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

What does my SUV rental in Dulles through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Dulles, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Dulles.

Will I face unexpected charges when I rent an SUV in Dulles through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your SUV booking in Dulles are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Dulles charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I get from the Dulles terminal to the SUV rental counter?

All SUV rental counters at Dulles International Airport (IAD) are located off-terminal on Autopilot Drive in Sterling/Dulles, VA, so you cannot walk directly to them. After landing, you must take a free shuttle.

  • Exit baggage claim through Doors 2, 4, or 6 and follow the "Rental Cars" signs down the ramp to Curbs 2C or 2D.
  • Board your rental company's shuttle bus. Shuttles run frequently, with some brands such as Enterprise operating every 5 to 10 minutes.
  • The ride to the rental lots on Autopilot Drive takes approximately 5 minutes.
  • Some brands share shuttles: Enterprise, National, and Alamo operate a shared shuttle, as do Hertz, Dollar, and Thrifty.

If you arrive at a remote gate, you may need to take the Dulles People Mover to the main terminal before reaching the shuttle curb. Budget at least 1 hour from the moment you land to the moment you drive away in your SUV, accounting for baggage claim, shuttle wait, and counter check-in at Dulles.

What are the rental counter hours for SUV pickup at Dulles Airport?

Counter hours for SUV rentals at Dulles vary by brand, so confirm your specific company before arriving.

  • Avis and Budget: open 24 hours, Monday through Sunday.
  • Enterprise and Sixt: approximately 05:00 to 23:59 or 06:00 to 00:00 daily.
  • After-hours returns are available via key drop boxes at most Dulles locations, for example the orange drop box at the Sixt branch entrance on Autopilot Drive.

If your flight lands outside counter hours, your SUV rental booking at Dulles is typically held for up to 24 hours from the original pickup time. If your delay exceeds 24 hours, contact your booking provider promptly. For after-hours pickups, check your booking confirmation for specific instructions, as some Dulles brands offer pre-arranged after-hours access while others do not.

What documents do I need to pick up a SUV rental at Dulles?

To collect your SUV rental at Dulles, you must present all of the following physical documents at the counter. Digital copies are not accepted.

  • Original, unexpired driver's license with a photograph, valid for the entire rental period.
  • A major credit card with your name printed on the physical card, in the main driver's name, for the security deposit hold.
  • Passport or government-issued photo ID (required if your license is not US-issued).
  • Your booking confirmation or printed voucher.
  • Round-trip flight tickets or proof of return travel (required for visitors from outside the US).

If your driver's license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original license for your Dulles SUV rental. For licenses in Latin-script languages such as German or Spanish, an IDP is recommended but not strictly required. The IDP is a translation only and cannot replace your original license.

Debit cards are generally not accepted for the security hold at Dulles airport locations. If a debit card is your only option, some brands may require proof of a return airline ticket and may impose additional conditions.

How do tolls work when driving a SUV rental from Dulles?

Toll roads are common on routes to and from Dulles, and nearly all are fully cashless with no cash booths. Your SUV rental vehicle comes equipped with an electronic toll device.

  • The Dulles Toll Road and Dulles Greenway (VA-267) charge approximately US$5.75 to US$6.25 one-way for the full length, and the Greenway section has opaque signage that surprises many first-time Dulles drivers.
  • The 495 Express Lanes on the Capital Beltway use dynamic pricing, ranging from roughly US$4 to US$20 per segment during peak hours.
  • The Dulles Access Road (VA-267) is a toll-only, one-way expressway with no local exits, which can confuse drivers expecting bidirectional access.

At the Dulles SUV rental counter you can choose between two toll billing options. An unlimited daily toll package costs approximately US$11 to US$25 per day and covers all tolls during the rental. Alternatively, a pay-per-use program charges the actual toll amount plus a daily administrative fee of roughly US$4.95 to US$5.35 on each day you use a toll road, with a cap per rental period. If you drive through a cashless toll without enrolling, the rental company will automatically enroll you in pay-per-use billing and may add administrative fees for unpaid tolls.

E-ZPass is the primary interoperable electronic system across Virginia, Maryland, and the broader Mid-Atlantic region, and your SUV rental at Dulles is pre-equipped for E-ZPass-compatible tolling.

Can I get cashback on tolls paid during my SUV rental at Dulles?

Yes, you can get cashback on tolls paid during your SUV rental at Dulles. All Hola Car Rentals rates include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the rental period.

Given that Dulles SUV rentals frequently involve cashless toll roads such as the Dulles Toll Road, the Dulles Greenway, and the 495 Express Lanes, this benefit can meaningfully offset your toll costs.

To claim your cashback after returning your SUV at Dulles:

  • Email [email protected] within 30 days of vehicle return.
  • Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing the charges.

Example: if your Dulles SUV booking total is US$600, the 5% cap is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30. Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

How much is the security deposit for a SUV rental at Dulles?

The security deposit for a SUV rental at Dulles is a temporary authorization hold placed on your credit card at pickup, not an immediate charge. For standard vehicles in the United States, typical holds range from US$300 to US$400, but SUV and premium SUV categories at Dulles can carry significantly higher holds, with some brands authorizing up to US$850 for full-size or premium SUV classes.

The exact amount is set by the rental company desk at Dulles and can vary by brand, vehicle class, and season. The hold reduces your available credit until your bank releases it after the rental closes, which can take up to 15 business days.

  • You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Dulles airport locations.
  • Ensure your card has sufficient available credit to cover the hold plus any expected charges.
  • Notify your bank of your travel plans to prevent the authorization from being flagged as suspicious.
  • Bring a backup credit card in your name in case your primary card is declined.

When picking up your SUV at Dulles, ask the counter agent to confirm the exact hold amount before they process your card.

Do I need an International Driving Permit for a SUV rental at Dulles?

An International Driving Permit (IDP) is mandatory for your Dulles SUV rental if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. For licenses written in Latin-script languages such as German, Spanish, or French, an IDP is strongly recommended but not strictly required.

Important rules to keep in mind for your Dulles SUV rental:

  • The IDP is a translation document only. It cannot replace your original license and will not be accepted without it.
  • You must carry both your original license and the IDP together at all times.
  • Your license must be unexpired and valid for the entire rental period.
  • If your license is not US-issued, you must also present your passport at the Dulles counter.
  • Obtain your IDP in your home country before traveling. US-based issuers such as AAA do not issue IDPs to non-US license holders.

All documents presented at the Dulles SUV rental counter must be physical originals. Digital or photocopied documents are not accepted.

What airport fees and taxes are added to a SUV rental at Dulles?

When you pick up a SUV rental at Dulles International Airport (IAD), several location-specific fees are added on top of the base rate. These are charged by the airport and the state of Virginia, not by the rental company itself.

  • Airport concession recovery fee: typically 10% to 15% of the base rate, applied to all on-airport SUV rentals at Dulles.
  • Customer facility charge (CFC): up to US$10 per rental contract, which is higher than many non-DC-area airports.
  • Virginia does not impose a statewide rental car sales tax, which is a notable difference from Washington DC and some neighboring states.
  • Fairfax County does not add city rental taxes or tourism surcharges.

In practice, these fees add approximately US$15 to US$20 per day to a base rate of around US$50 for a SUV at Dulles. All rental companies at Dulles operate exclusively on-site on Autopilot Drive, so there are no off-airport alternatives nearby that would allow you to avoid these airport-specific charges. Your booking confirmation will show which fees are prepaid and which are due at the Dulles counter.

What travel assistance is included with my SUV rental at Dulles?

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your SUV rental at Dulles as well. However, this benefit does not apply to US or Canadian residents.

If you are an international visitor renting a SUV at Dulles, the included travel assistance typically covers:

  • Medical coverage for up to 5 passengers during the trip.
  • Legal assistance in the event of a road accident, which is particularly relevant on high-speed routes near Dulles such as VA-267 and I-495.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

This coverage is separate from the SUV rental vehicle's CDW/LDW damage waiver and does not cover damage to the rental car itself or third-party liability to others.

To use the assistance during your Dulles SUV rental, contact Terrawind 24 hours a day:

Always check your booking confirmation for the exact coverage terms and limits that apply to your specific reservation.

Can I add an additional driver to my SUV rental at Dulles?

Yes, you can add an additional driver to your SUV rental at Dulles, either because it is included in your rate or by paying a per-day fee at the counter.

If your booking confirmation states "Additional driver free of charge," the first extra driver is included at no cost. If it is not included, the daily fees at Dulles are:

  • Alamo, National, Enterprise: US$15 per day.
  • Avis, Budget, Payless: US$13 per rental day, capped at US$65.
  • Hertz, Thrifty, Dollar: US$13.50 per rental day, capped at US$189.

The additional driver must be present at the Dulles counter at pickup with their own valid driver's license and, if applicable, an IDP and passport. They must sign the rental agreement. Anyone who drives the SUV without being listed on the agreement may void the rental's damage and liability protections.

For Avis, Budget, and Payless at Dulles, additional drivers must generally be at least 25 years old. Age restrictions for SUV classes may also apply. Always verify the specific conditions for your Dulles SUV rental at the counter.

Is there a young driver surcharge for renting a SUV at Dulles?

Yes, drivers under 25 are subject to a young driver surcharge when renting a SUV at Dulles. The minimum age to rent without a surcharge in Virginia is 25.

Drivers aged 21 to 24 can rent at Dulles but will pay a daily young-renter fee on top of the SUV rental rate. Additionally, most SUV classes, including full-size, premium, and standard SUVs, are restricted to renters aged 25 and older. Compact and intermediate SUV categories are more commonly available to younger drivers.

  • The minimum rental age at Dulles airport locations is typically 21.
  • Drivers aged 21 to 24 pay a daily surcharge that varies by brand and location.
  • Most full-size and premium SUV categories at Dulles require the main driver to be at least 25.

One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean renting through Hola Car Rentals with Avis or Budget at Dulles: the young-renter surcharge may be waived for eligible vehicle categories such as compact or medium SUVs, provided the waiver is explicitly shown on the booking confirmation. This exception does not apply to drivers from Europe, Asia, or other regions.

What is the fuel policy for a SUV rental at Dulles?

The standard fuel policy for a SUV rental at Dulles is Full-to-Full. You receive the SUV with a full tank and must return it full to avoid charges.

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge.
  • During the rental, use the correct fuel type for your SUV. Wrong-fuel incidents are not covered by the fuel policy.
  • Before returning your SUV at Dulles, refuel within approximately 10 miles of the Autopilot Drive return location so the gauge does not drop below full en route.
  • Keep your final fuel receipt showing the date, time, and station address.

If you return the SUV below the recorded starting level, the rental company at Dulles will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee. The airport's own Fuel Service Option at Dulles marks up prices by approximately 20% to 30% above local station rates, so refueling nearby before return is the better value. Ask the counter agent at Dulles for the nearest fuel station to the Autopilot Drive return lot.

How does the SUV return process work at Dulles Airport?

Returning your SUV rental at Dulles is straightforward if you follow the signs and allow enough time before your flight.

  • Follow "Rental Car Return" signs from the main road to Autopilot Drive, where all rental lots are located. Each brand has its own lot on Autopilot Drive, for example Avis at 23330 Autopilot Drive and Enterprise at 23430 Autopilot Drive.
  • Park your SUV in the designated return area for your brand and leave the keys with the agent or in the key drop box if returning after hours.
  • Take a photo of the SUV's condition and fuel gauge before leaving the lot.
  • Board the return shuttle from the lot back to the terminal. Shuttles drop off at Curbs 2C or 2D. Shuttle hours vary by brand, with some running until midnight and others offering 24-hour service.

Allow extra time when returning your Dulles SUV rental. The shuttle ride back to the terminal is approximately 5 minutes, but you should add time for the lot check-in process and any queue at the shuttle stop. The standard grace period after your scheduled return time is approximately 30 minutes. Returning your SUV beyond that window at Dulles may result in additional time charges and a late fee.

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