SUV Rental
in Boston

EASTER  45% OFF   

Hola Car Rentals is the only premium partner of the top car rental brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match, even when renting an SUV:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected SUV rental experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your SUV booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee, whether you are renting an SUV or any other vehicle class. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Boston Logan Airport, picking up your SUV rental is straightforward if you follow these steps.

• After baggage claim, follow the Ground Transportation signs to the lower level of your terminal.
• Board the free blue On-Airport Shuttle (Route 22, 33, or 55). Shuttles run every 5 to 6 minutes during the day, with Route 55 covering early morning and late evening hours.
• The ride from the terminal curb to the Rental Car Center (RCC) at 15 Transportation Way, East Boston, MA 02128 takes approximately 10 to 15 minutes including wait time.
• Once at the RCC, proceed to your brand counter and then to the vehicle bay. All major rental brands share this consolidated facility, so there is no need to visit separate locations.

Plan for roughly 15 to 20 minutes from landing to driving away in your Boston SUV, not counting baggage claim time. The RCC operates 24 hours a day, seven days a week, and most companies offer after-hours drop-off as well.

To collect your SUV rental in Boston, you must present the following physical documents at the counter.

• A valid, original driver's license in the main driver's name. If your license is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original license.
• A physical major credit card with the driver's name printed on it, in the main driver's name, for the security deposit hold. Debit, prepaid, and virtual cards are not accepted for the deposit.
• A passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

All documents must be physical originals. Digital copies are not accepted at the Boston rental counter. The IDP is a translation only and must always be carried together with your original license, never as a standalone document.

Boston and the wider Massachusetts area use a fully cashless toll system, so there are no cash booths on roads like the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, the Sumner Tunnel, or the Tobin Memorial Bridge. Your SUV rental will already have an electronic toll device installed.

At the Boston rental counter you have two options:

• Purchase an unlimited toll package, typically priced between US$11 and US$25 per rental day depending on the partner brand. Some programs (such as TollPass) charge a per-use daily convenience fee of around US$3.95 per day you use a toll road, capped at approximately US$19.75 for the rental period, plus the actual toll amounts.
• Opt out and let the Massachusetts Pay By Plate system photograph your SUV's license plate. The rental company receives the invoice 7 to 10 business days later and then bills your card, often adding an administrative processing fee on top of the toll amount.

E-ZPass MA offers lower rates than out-of-state E-ZPass or plate billing, so using the rental company's transponder program is generally the most cost-effective approach for a Boston SUV rental. Massachusetts has no congestion charges or emissions zone fees.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Boston SUV rental.

Boston-area roads such as the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, and the Tobin Memorial Bridge are fully cashless, so toll charges are common. Here is how to claim your cashback:

• Email [email protected] within 30 days of returning your SUV.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or itemized invoice showing the charges paid during your rental period.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. The cashback covers toll charges only, not rental company administrative or processing fees.

When you pick up an SUV rental at Boston Logan Airport, several location-specific fees are added on top of the base rate. These are charged by the airport and local authorities, not by the rental company alone.

• Concession Recovery Fee (CRF or ACRF): typically US$10 to US$13.50 per rental day, charged because the rental company operates within the airport.
• Customer Facility Charge (CFC): approximately US$4.50 per day, covering the cost of the Rental Car Center facility.
• Massachusetts state sales tax of 5%, plus local option and city surcharges that can add up to a combined rental tax of around 7%.

In total, airport-specific fees and taxes can add 20% to 30% or more to the base rate of your Boston SUV rental. If you want to reduce these costs, off-airport locations in nearby areas such as Quincy, Braintree, or Woburn typically carry lower surcharges, though you will need to factor in travel time to reach them. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter.

Yes, there are important height and size restrictions that affect SUV rentals in Boston, and ignoring them can result in serious vehicle damage.

• Storrow Drive is the most critical restriction. Its overpasses have low clearance and frequently cause damage to taller vehicles. If your SUV or any van is 10 feet or taller, avoid Storrow Drive entirely. GPS devices sometimes route vehicles onto Storrow Drive, so always verify your route before driving.
• Many downtown Boston parking garages have clearance limits as low as 7 feet 6 inches (for example, Post Office Square Garage). Confirm the clearance of any garage before entering with your SUV rental.
• The narrow streets of neighborhoods such as the North End can be difficult to navigate in a larger SUV, and congestion is common.
• Vehicles over 12,000 lbs GVW are subject to overnight residential parking restrictions from 9 PM to 8 AM, though standard SUV rentals typically fall below this threshold.

Before setting out in your Boston SUV rental, check your vehicle's height on the rental agreement and plan routes that avoid low-clearance roads and tunnels.

When you pick up your SUV rental in Boston, the rental company will place a temporary authorization hold on your credit card. For standard vehicles in the United States, typical holds range from US$300 to US$400, but SUV and premium vehicle classes can carry higher hold amounts.

Key points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the SUV, provided all rental terms are met.
• Only a physical major credit card with the driver's name printed on it is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
• Your bank controls how quickly the hold disappears after release. This can take up to 15 business days.
• Bring a backup credit card in case your primary card is declined.

The exact hold amount for your Boston SUV rental is set by the rental partner at the counter and may vary by brand, location, and season. Notify your bank of your travel plans in advance to avoid the authorization being flagged as suspicious.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown or accident during your Boston SUV rental. However, this benefit does not apply to residents of the United States or Canada.

Coverage typically includes:

• Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness.
• Legal assistance if you are involved in an accident while driving your Boston SUV.
• Compensation for baggage lost by the airline and flight cancellation insurance.

This coverage is not a substitute for Collision Damage Waiver (CDW/LDW), which protects the rental vehicle itself, or for Third-Party Liability (LIS/ALI/SLI), which covers damage or injury to others. For vehicle-specific roadside assistance during your Boston SUV rental, use the number provided on your rental agreement by the partner brand.

To reach Terrawind assistance 24 hours a day: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

The minimum age to rent an SUV in Boston without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Massachusetts but will be charged a daily underage fee that varies by partner brand.

• Avis and Budget: US$13 per day plus taxes, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Additionally, most partner brands restrict larger and premium vehicle classes to drivers aged 25 and over. Full-size SUVs and premium SUVs in Boston are typically only available to renters aged 25 or older. Compact and intermediate SUV categories are more commonly available to drivers aged 21 to 24, subject to the surcharge above.

If you are from Latin America or the Caribbean and aged 21 to 24, certain Avis and Budget rates may waive the underage fee for eligible vehicle categories. Check your booking confirmation to see if this exception applies to your Boston SUV reservation.

Yes, you can add an additional driver to your SUV rental in Boston, either at no cost if your rate includes it or for a daily fee paid at the counter.

If your booking confirmation states "Additional driver free of charge," the first extra driver is covered. If not, the fees are:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

The additional driver must be present at the Boston rental counter at pickup with a valid driver's license and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the rental agreement. Only drivers listed on the agreement are covered by the rental protections such as CDW/LDW for your Boston SUV. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.

Yes, one-way SUV rentals are available in Boston, but a drop-off fee may apply depending on your return location, the partner brand, and the vehicle class.

Common patterns for Boston SUV one-way rentals:

• Returning to a different airport or city within New England or the northeastern United States typically incurs a drop-off fee. The amount varies by route, distance, and SUV class.
• Larger and premium SUV categories often carry higher repositioning fees than compact or intermediate SUVs.
• Cross-border one-way rentals (for example, returning to Canada) may be restricted or require special authorization from the partner brand.

The drop-off fee for your Boston SUV rental will be shown during the booking process under the "To pay at destination" section. It cannot be prepaid and is paid directly to the rental company at pickup or return. If a fee appears on your confirmation, verify it matches what the counter charges. If an undisclosed fee is added, keep all paperwork and contact support after the rental.

SUV rentals in Boston follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your Boston rental, use the correct fuel type as shown in the vehicle (gasoline or diesel). Wrong-fuel incidents are not covered and can generate significant charges.
• Before returning your SUV to the Rental Car Center at Boston Logan (15 Transportation Way, East Boston), refuel within approximately 10 miles of the return location so the gauge does not drop below full en route.
• Keep your final fuel receipt showing the date, time, and station address.

If you return your Boston SUV with less than a full tank, the rental company will charge for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a service fee. Returning the SUV full is always the most cost-effective option.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if your Boston SUV rental is damaged or stolen during the rental period.

What CDW/LDW typically covers for your Boston SUV:

• Collision damage to the rental vehicle from an accident.
• Theft or vandalism of the SUV.
• Repairs or the vehicle's value up to the policy limit, minus any deductible or excess shown on your confirmation.

What it does not cover:

• Damage to other vehicles or injury to other people. For that you need Third-Party Liability (LIS/ALI/SLI).
• Tires, wheels, undercarriage, roof, or keys, unless explicitly included.
• Damage caused by prohibited use such as off-road driving, which is particularly relevant given Boston's urban environment.
• Drivers not listed on the rental agreement.

At the Boston counter, confirm whether CDW/LDW is included in your rate and note the deductible amount. Report any incident involving your Boston SUV to the rental partner immediately using the number on your rental agreement, as late reporting can invalidate the coverage.