SUV Hire
in Boston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Boston Logan Airport, collecting your SUV hire is straightforward if you follow these steps.

• After baggage claim, follow the Ground Transportation signs to the lower level of your terminal.
• Board the free blue On-Airport Shuttle (Route 22, 33, or 55). Shuttles run every 5 to 6 minutes during the day, with Route 55 covering early morning and late evening hours.
• The journey from the terminal curb to the Rental Car Centre (RCC) at 15 Transportation Way, East Boston, MA 02128 takes approximately 10 to 15 minutes including wait time.
• Once at the RCC, proceed to your brand counter and then to the vehicle bay. All major hire brands share this consolidated facility, so there is no need to visit separate locations.

Allow roughly 15 to 20 minutes from landing to driving away in your Boston SUV, not including baggage claim time. The RCC operates 24 hours a day, seven days a week, and most companies offer after-hours drop-off as well.

To collect your SUV hire in Boston, you must present the following physical documents at the counter.

• A valid, original driving licence in the main driver’s name. If your licence is not in English or uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence.
• A physical major credit card with the driver’s name printed on it, in the main driver’s name, for the authorisation hold. Debit, prepaid, and virtual cards are not accepted for the deposit.
• A passport or valid government photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors from outside the United States).

All documents must be physical originals. Digital copies are not accepted at the Boston hire counter. The IDP is a translation only and must always be carried together with your original licence, never as a standalone document.

Boston and the wider Massachusetts area use a fully cashless toll system, so there are no cash booths on roads like the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, the Sumner Tunnel, or the Tobin Memorial Bridge. Your SUV hire will already have an electronic toll device installed.

At the Boston hire counter you have two options:

• Purchase an unlimited toll package, typically priced between US$11 and US$25 per hire day depending on the partner brand. Some programmes (such as TollPass) charge a per-use daily convenience fee of around US$3.95 per day you use a toll road, capped at approximately US$19.75 for the hire period, plus the actual toll amounts.
• Opt out and let the Massachusetts Pay By Plate system photograph your SUV's licence plate. The hire company receives the invoice 7 to 10 business days later and then bills your card, often adding an administrative processing fee on top of the toll amount.

E-ZPass MA offers lower rates than out-of-state E-ZPass or plate billing, so using the hire company's transponder programme is generally the most cost-effective approach for a Boston SUV hire. Massachusetts has no congestion charges or emissions zone fees.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Boston SUV hire.

Boston-area roads such as the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, and the Tobin Memorial Bridge are fully cashless, so toll charges are common. Here is how to claim your cashback:

• Email [email protected] within 30 days of returning your SUV.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or itemised invoice showing the charges paid during your hire period.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is issued to your original payment method and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. The cashback covers toll charges only, not hire company administrative or processing fees.

When you pick up an SUV hire at Boston Logan Airport, several location-specific fees are added on top of the base rate. These are charged by the airport and local authorities, not by the hire company alone.

• Concession Recovery Fee (CRF or ACRF): typically US$10 to US$13.50 per hire day, charged because the hire company operates within the airport.
• Customer Facility Charge (CFC): approximately US$4.50 per day, covering the cost of the Rental Car Centre facility.
• Massachusetts state sales tax of 5%, plus local option and city surcharges that can add up to a combined hire tax of around 7%.

In total, airport-specific fees and taxes can add 20% to 30% or more to the base rate of your Boston SUV hire. If you want to reduce these costs, off-airport locations in nearby areas such as Quincy, Braintree, or Woburn typically carry lower surcharges, though you will need to factor in travel time to reach them. Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter.

Yes, there are important height and size restrictions that affect SUV hires in Boston, and ignoring them can result in serious vehicle damage.

• Storrow Drive is the most critical restriction. Its overpasses have low clearance and frequently cause damage to taller vehicles. If your SUV or any van is 10 feet or taller, avoid Storrow Drive entirely. GPS devices sometimes route vehicles onto Storrow Drive, so always verify your route before driving.
• Many downtown Boston parking garages have clearance limits as low as 7 feet 6 inches (for example, Post Office Square Garage). Confirm the clearance of any garage before entering with your SUV hire.
• The narrow streets of neighbourhoods such as the North End can be difficult to navigate in a larger SUV, and congestion is common.
• Vehicles over 12,000 lbs GVW are subject to overnight residential parking restrictions from 9 PM to 8 AM, though standard SUV hires typically fall below this threshold.

Before setting out in your Boston SUV hire, check your vehicle's height on the hire agreement and plan routes that avoid low-clearance roads and tunnels.

When you pick up your SUV hire in Boston, the hire company will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, typical holds range from US$300 to US$400, but SUV and premium vehicle classes can carry higher hold amounts.

Key points to keep in mind:

• The hold is not a charge. It temporarily reduces your available credit and is released after you return the SUV, provided all hire terms are met.
• Only a physical major credit card with the driver’s name printed on it is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
• Your bank controls how quickly the hold disappears after release. This can take up to 15 business days.
• Bring a backup credit card in case your primary card is declined.

The exact hold amount for your Boston SUV hire is set by the hire partner at the counter and may vary by brand, location, and season. Notify your bank of your travel plans in advance to avoid the authorisation being flagged as suspicious.

Yes, most bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown or accident during your Boston SUV hire. However, this benefit does not apply to residents of the United States or Canada.

Coverage typically includes:

• Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness.
• Legal assistance if you are involved in an accident while driving your Boston SUV.
• Compensation for baggage lost by the airline and flight cancellation insurance.

This coverage is not a substitute for Collision Damage Waiver (CDW/LDW), which protects the hire vehicle itself, or for Third-Party Liability (LIS/ALI/SLI), which covers damage or injury to others. For vehicle-specific roadside assistance during your Boston SUV hire, use the number provided on your hire agreement by the partner brand.

To reach Terrawind assistance 24 hours a day: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready when you call.

The minimum age to rent an SUV in Boston without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent in Massachusetts but will be charged a daily underage fee that varies by partner brand.

• Avis and Budget: US$13 per day plus taxes, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

Additionally, most partner brands restrict larger and premium vehicle classes to drivers aged 25 and over. Full-size SUVs and premium SUVs in Boston are typically only available to renters aged 25 or older. Compact and intermediate SUV categories are more commonly available to drivers aged 21 to 24, subject to the surcharge above.

If you are from Latin America or the Caribbean and aged 21 to 24, certain Avis and Budget rates may waive the underage fee for eligible vehicle categories. Check your booking confirmation to see if this exception applies to your Boston SUV reservation.

Yes, you can add an additional driver to your SUV hire in Boston, either at no cost if your rate includes it or for a daily fee paid at the counter.

If your booking confirmation states "Additional driver free of charge," the first extra driver is covered. If not, the fees are:

• Avis, Budget, and Payless: US$13 per day plus taxes, capped at US$65 plus taxes.
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, capped at US$189 plus taxes.
• Alamo, National, and Enterprise: US$15 per day plus taxes.

The additional driver must be present at the Boston hire counter at pickup with a valid driving licence and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the hire protections such as CDW/LDW for your Boston SUV. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.

Yes, one-way SUV hires are available in Boston, but a drop-off fee may apply depending on your return location, the partner brand, and the vehicle class.

Common patterns for Boston SUV one-way hires:

• Returning to a different airport or city within New England or the northeastern United States typically incurs a drop-off fee. The amount varies by route, distance, and SUV class.
• Larger and premium SUV categories often carry higher repositioning fees than compact or intermediate SUVs.
• Cross-border one-way hires (for example, returning to Canada) may be restricted or require special authorisation from the partner brand.

The drop-off fee for your Boston SUV hire will be shown during the booking process under the "To pay at destination" section. It cannot be prepaid and is paid directly to the hire company at pickup or return. If a fee appears on your confirmation, verify it matches what the counter charges. If an undisclosed fee is added, keep all paperwork and contact support after the hire.

SUV hires in Boston follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
• During your Boston hire, use the correct fuel type as shown in the vehicle (petrol or diesel). Wrong-fuel incidents are not covered and can generate significant charges.
• Before returning your SUV to the Rental Car Centre at Boston Logan (15 Transportation Way, East Boston), refuel within approximately 10 miles of the return location so the gauge does not drop below full en route.
• Keep your final fuel receipt showing the date, time, and station address.

If you return your Boston SUV with less than a full tank, the hire company will charge for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. Returning the SUV full is always the most cost-effective option.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if your Boston SUV hire is damaged or stolen during the hire period.

What CDW/LDW typically covers for your Boston SUV:

• Collision damage to the hire vehicle from an accident.
• Theft or vandalism of the SUV.
• Repairs or the vehicle's value up to the policy limit, minus any deductible or excess shown on your confirmation.

What it does not cover:

• Damage to other vehicles or injury to other people. For that you need Third-Party Liability (LIS/ALI/SLI).
• Tires, wheels, undercarriage, roof, or keys, unless explicitly included.
• Damage caused by prohibited use such as off-road driving, which is particularly relevant given Boston's urban environment.
• Drivers not listed on the hire agreement.

At the Boston counter, confirm whether CDW/LDW is included in your rate and note the deductible amount. Report any incident involving your Boston SUV to the hire partner immediately using the number on your hire agreement, as late reporting can invalidate the cover.