SUV Hire
in Massachusetts

Hola Car Rentals is the only premium partner of the top car hire brands operating in Massachusetts, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Massachusetts.

No. With Hola Car Rentals, all costs and charges for your booking in Massachusetts are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Massachusetts charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, picking up your SUV hire at Boston Logan International Airport (BOS) in Massachusetts is straightforward once you know the process.

All major hire brands at BOS operate from the consolidated Rental Car Centre located at 15 Transportation Way, East Boston, MA 02128. You do not go to a counter inside the terminal. Instead, follow these steps:

• After collecting your luggage, follow the signs to the hire bus stop outside the terminal
• Board the shuttle bus marked for the Rental Car Centre (shuttles run continuously)
• Ride to the Rental Car Centre and locate your brand's counter inside the building
• Present your documents, credit card, and booking confirmation to collect your SUV

Many counters at the BOS Rental Car Centre operate 24 hours a day, 7 days a week, including Hertz (156 Tomahawk Drive) and Enterprise (100 Tomahawk Drive). Some brands such as Budget and Thrifty may have limited hours (for example, 06:00 to 23:59), so confirm your brand's hours before arriving late at night in Massachusetts.

When returning your SUV, drive back to the same Rental Car Centre at 15 Transportation Way and follow the return lane signage. After-hours key drop boxes are available at 24-hour locations.

Yes, all toll roads in Massachusetts are fully cashless, meaning there are no cash booths anywhere on the network, which directly affects every SUV hire in the state.

Massachusetts uses the EZDriveMA system, which includes two billing methods:

• E-ZPass MA transponder: an electronic device that deducts tolls automatically at a discounted rate
• Pay By Plate MA: a camera reads your licence plate and an invoice is mailed to the registered owner (the hire company), which then bills you

Key toll roads you may encounter with your Massachusetts SUV hire include the Massachusetts Turnpike (Mass Pike, I-90), the Tobin Memorial Bridge, the Sumner Tunnel, the Ted Williams Tunnel, and the Callahan Tunnel.

Typical toll costs vary by route. A full-length Mass Pike trip costs approximately US$7.45 with an E-ZPass MA transponder, versus US$9.35 with an out-of-state E-ZPass. E-ZPass MA holders receive discounts not available to Pay By Plate users.

Your SUV hire vehicle may already have a transponder installed. At the counter, you can enrol in the hire company's toll programme (such as TollPass), which charges a convenience fee of approximately US$3.95 per usage day, capped at US$19.75 per hire period, plus the actual toll amounts. If you drive a toll road without enrolling, Pay By Plate MA will invoice the hire company, which will then charge you plus an administrative fee weeks after your hire ends.

Yes, there is a specific set of documents you must bring to pick up your SUV hire in Massachusetts, and all of them must be physical originals.

• Valid driver’s licence (original, unexpired, physical card) in the main driver’s name
• International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is also recommended if your licence is not in English and not issued by an EU/EEA country
• Major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted
• Passport or valid government photo ID
• Booking confirmation or printed voucher (required for certain hires)
• Round-trip flight or cruise tickets

For your Massachusetts SUV hire, remember that the IDP is a translation document only and must be carried alongside your original licence, not as a replacement. If you think you may need one, obtain it in your home country before travelling, as US issuers such as AAA do not issue IDPs to non-US licence holders.

All documents presented at the hire desk must be physical. Digital copies shown on a phone or tablet will not be accepted.

Yes, all SUV hire bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Massachusetts hire.

Massachusetts has an entirely cashless toll network (EZDriveMA), so you will encounter toll charges on roads like the Mass Pike (I-90) and the Boston tunnels. The Tolls Cashback benefit helps offset those costs after your trip.

How it works:

• You pay tolls normally during your Massachusetts SUV hire, either through the hire company's toll programme or via Pay By Plate MA billing
• After returning the vehicle, email [email protected] within 30 days with your Hola Car Rentals reservation confirmation, a copy of the signed hire agreement, and a receipt or statement showing the toll charges paid
• Hola Car Rentals reimburses the lesser of the total tolls paid or 5% of your booking total
• Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval

Example: if your Massachusetts SUV hire booking totals US$500, the maximum cashback is US$25. If you paid US$18 in tolls on the Mass Pike, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).

Late submissions received after 30 days of vehicle return are not accepted.

When you pick up your SUV hire in Massachusetts, the hire company will offer you the option to enrol in their toll programme, such as TollPass, to handle charges on the state's cashless EZDriveMA network.

Here is how the two main options work:

• Enrol in the toll programme: you pay a convenience fee of approximately US$3.95 per day on days you actually use a toll road, capped at US$19.75 per hire period, plus the actual toll amounts billed at the standard undiscounted rate
• Decline the programme: if your Massachusetts SUV hire vehicle passes through a toll, Pay By Plate MA photographs the licence plate and invoices the hire company 7 to 10 business days later with a US$0.60 invoice fee. The hire company then charges your credit card, plus their own administrative fee, typically 4 to 6 weeks after your hire ends

Some SUV hire vehicles at Boston Logan Airport already have an E-ZPass MA transponder pre-installed. If you drive through a toll, the device may auto-enrol you in the programme. Check your hire agreement carefully before leaving the counter.

Massachusetts has no congestion charges, emissions zones, or city-centre driving fees, so toll charges are the only road-use fees you need to plan for during your Massachusetts SUV hire.

Yes, drivers under 25 years old are subject to a young-driver surcharge when picking up an SUV in Massachusetts, and certain vehicle classes are restricted by age.

In Massachusetts, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay a daily young-driver fee that varies by hire brand:

• Avis, Budget, and Payless: approximately US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: approximately US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: approximately US$15 per day plus taxes

For SUV hires in Massachusetts specifically, vehicle class restrictions are important. Most hire brands limit drivers under 25 to smaller categories such as compact SUVs or intermediate SUVs. Full-size SUVs, premium SUVs, and luxury vehicles typically require the driver to be at least 25 years old.

One exception applies to certain Hola Car Rentals rates fulfilled by Avis or Budget: drivers aged 21 to 24 who are citizens or residents of Latin America or the Caribbean may have the underage fee waived on eligible vehicle categories, provided the waiver is explicitly shown on the booking confirmation. This exception does not apply to travellers from Europe, Asia, Africa, or other regions.

Yes, a physical major credit card in the main driver’s name, with the driver’s name printed on the card, is required for the security deposit authorisation hold when picking up an SUV in Massachusetts.

Key points to know before arriving at the counter:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit card or prepaid card
• The card must be physically present at the counter. Digital wallets, virtual cards, and single-use card numbers are not accepted
• The name on the card must match the main driver’s name on the hire agreement
• For SUV hires in Massachusetts, typical holds range from approximately US$300 to US$400 for standard vehicles, and may be higher for full-size or premium SUV categories

The hold is a temporary authorisation, not a charge. It reduces your available credit until the hire company releases it after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.

Before travelling to Massachusetts, notify your bank of your travel plans to prevent fraud blocks on in-person authorisations. Bringing a backup credit card in your name is also recommended in case your primary card is declined.

Yes, most SUV hire bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can help if you experience an emergency during your Massachusetts hire, including situations on highways like the Mass Pike (I-90) or in more remote areas of the state.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this cover applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.

If you need assistance during your Massachusetts SUV hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your current location in Massachusetts, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports for any reimbursement claim.

Note that this cover does not replace CDW/LDW for damage to the SUV itself, nor does it cover third-party liability to others.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover is typically included in SUV hire bookings made through Hola Car Rentals in Massachusetts, but you should verify the details on your booking confirmation before picking up the vehicle.

CDW/LDW reduces your financial liability for damage to the hire SUV from a collision or similar covered event. Key points:

• A deductible or excess may still apply unless your confirmation explicitly states zero deductible
• Coverage applies only to drivers listed on the hire agreement. Any additional driver must be added at the counter
• Common exclusions include tyres, undercarriage, roof damage, keys, and damage caused by prohibited use such as off-road driving

CDW/LDW does not cover third-party liability, meaning injuries or property damage you cause to others while driving your SUV in Massachusetts. For that protection, you would need Liability Insurance Supplementary (LIS/ALI/SLI), which is a separate cover.

If an incident occurs during your Massachusetts SUV hire, prioritise safety, contact local authorities if needed, and notify the hire partner immediately using the number on your hire agreement. Delays in reporting can invalidate your cover.

Always review the hire agreement at the counter to confirm CDW/LDW is active and note the exact deductible amount before driving away.

Yes, a wide range of SUV models is available for hire in Massachusetts, primarily at Boston Logan International Airport (BOS) and nearby Boston-area locations.

Common SUV models you may find include:

• Compact and mid-size options: Chevrolet Trax, Chevrolet Blazer, Toyota RAV4, Jeep Compass, Audi Q3, BMW X3, BMW X4
• Full-size and large options: Ford Explorer, Nissan Pathfinder, Jeep Wrangler, GMC Yukon, Chevrolet Tahoe, Chevrolet Suburban, Volvo XC90

Pricing for SUV hires in Massachusetts typically starts from around US$31 per day for compact models such as the Chevrolet Trax, rising to approximately US$33 to US$73 per day for standard and mid-size SUVs like the Toyota RAV4. Full-size and premium SUV options can reach US$44 to US$119 per day including taxes and fees.

Keep in mind that the specific model is not guaranteed. Hire companies book by vehicle category (for example, compact SUV or full-size SUV), and the exact model assigned depends on availability at the time of pickup. Your booking confirmation will show the category reserved, and a similar vehicle within that class may be substituted if the exact model is unavailable.

SUV availability in Massachusetts is concentrated at BOS and the greater Boston area, rather than being consistent statewide.

Yes, the standard fuel policy for SUV hires in Massachusetts is Full-to-Full, meaning you receive the vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Massachusetts SUV hire:

• At pickup: check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge
• During the hire: use the correct fuel type for your SUV (petrol or diesel). Keep fuel receipts in case of any dispute
• Before return: refuel within approximately 10 miles or 15 km of the Rental Car Centre at 15 Transportation Way, East Boston, so the gauge does not drop below full before you arrive
• At return: show the gauge at full and keep the final receipt with the station address and time

If you return your Massachusetts SUV hire with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

For after-hours returns at BOS, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone as evidence.

Yes, you can add an additional driver to your SUV hire in Massachusetts, either at no cost if your rate includes it or for a daily fee paid at the counter.

Per-day fees when not included vary by brand:

• Avis, Budget, and Payless: approximately US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: approximately US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: approximately US$15 per day plus taxes

Requirements for adding a driver to your Massachusetts SUV hire:

• The additional driver must be physically present at the counter at pickup
• They must present a valid driver’s licence and, if applicable, an International Driving Permit
• They must meet the minimum age requirements. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability insurance during your Massachusetts SUV hire. If someone drives who is not named on the contract, cover may be void and additional charges may apply.

Yes, one-way SUV hires that start in Massachusetts and end in another state are generally permitted, but a drop-off fee will likely apply and must be confirmed before booking.

When you select a different return location during the booking process, the system will calculate whether a one-way fee applies for your specific route. This fee is shown under the "To pay at destination" section at checkout and on your booking confirmation. It is not included in the prepaid rate and cannot be covered by No Extra Charges© Coverage unless it was not disclosed during booking.

Key points for a one-way Massachusetts SUV hire:

• Routes between major cities or states typically carry a drop-off fee that varies by distance, vehicle class, and season
• Large SUV categories may carry higher repositioning fees than compact SUVs
• Cross-border travel to Canada requires prior authorisation from the hire company and is often restricted or subject to additional fees
• Changing your return location after booking may reprice the entire hire and recalculate the drop-off fee

Always review your booking confirmation to verify the drop-off fee amount before picking up your SUV in Massachusetts. If the counter charges a different amount than what was disclosed, keep all paperwork and contact support after the hire ends.