Payless Car Hire
in Maryland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Maryland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maryland.

No. With Hola Car Rentals, all costs and charges for your booking in Maryland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maryland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your Payless hire car pickup at Baltimore Washington International Thurgood Marshall Airport (BWI) in Maryland is not located inside the terminal. After collecting your luggage, you need to take the free hire car shuttle from the terminal to the consolidated hire car facility located at Stoney Run Road and New Ridge Road (7426 New Ridge Road, Linthicum Heights).

Look for the marked shuttle stop outside the arrivals level and board the shuttle displaying the hire car centre signage. The shuttle runs continuously and is complimentary. Once at the facility, follow the signs to the Payless counter to complete your Maryland hire agreement and collect your keys.

When returning your vehicle, drive back to the same hire car facility on New Ridge Road, drop off the car, and take the free shuttle back to the BWI terminal.

To pick up your Payless hire car in Maryland, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting Maryland from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For other non-English licences, an IDP is strongly recommended. All documents must be physical originals; digital copies are not accepted at the Payless counter in Maryland.

Yes, Payless requires a security deposit authorisation hold for all hires in Maryland. At pickup, the Payless counter places a temporary authorisation on your credit card, which is not an actual charge but reduces your available credit until it is released after you return the vehicle.

For standard vehicles hired in the United States, typical holds range from US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and location. Premium or specialised vehicles may carry a higher hold.

• Only a major credit card in the main driver’s name with the name printed on the card is accepted
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Your bank controls when the hold is released after return, which can take up to 15 business days

Even if you prepaid your Payless Maryland booking online, you must still present a physical credit card at the counter for the deposit hold.

Maryland operates several cashless toll roads that you are likely to encounter during your Payless hire. The state uses E-ZPass as its primary electronic toll system, and most toll plazas no longer accept cash.

Key tolled facilities in Maryland include:

• Fort McHenry Tunnel (I-95): US$3 to US$6
• Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
• John F. Kennedy Memorial Highway (I-95): US$6 to US$12
• Intercounty Connector (MD-200): US$0.07 to US$0.35 per mile
• Bay Bridge (William Preston Lane Jr. Memorial Bridge): US$2.50 with E-ZPass

Your Payless vehicle in Maryland will include an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where Payless bills you the actual toll amount plus an administrative processing fee after the hire ends. If you drive through a cashless toll without enrolling in a programme, the toll is captured by plate and billed to you through Payless, often weeks after your return. Maryland has no congestion charges or emissions zones.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Payless hire in Maryland.

Given that Maryland has several cashless toll roads, including the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway, toll costs can add up quickly. This benefit helps offset those expenses.

To claim your cashback after returning your Payless vehicle in Maryland:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterwards.

The minimum age to hire a Payless vehicle in Maryland without a young-driver surcharge is 25. Drivers aged 21 to 24 may hire but will be charged a daily underage fee on top of the base hire rate.

For Payless in Maryland, the additional driver fee structure also applies an age rule: additional drivers must generally be at least 25 years old at the time of pickup. Drivers under 21 are not eligible to hire from Payless in Maryland.

Vehicle class restrictions also apply to under-25 renters:

• Economy, compact, and intermediate vehicles are typically available to renters aged 21 to 24
• Full-size, SUV, minivan, premium, luxury, and convertible classes are generally restricted to drivers 25 and older

A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age. If you are unsure whether your age affects your specific Payless Maryland booking, contact Hola Car Rentals customer service before completing your reservation.

Payless hires in Maryland follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees at the end of your Maryland hire:

• Check the fuel gauge with the Payless agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the BWI hire facility before returning the car
• Keep your final fuel receipt as proof in case of any dispute

If you return the Payless vehicle in Maryland below the recorded fuel level, you will be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at the BWI facility, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.

Yes, you can add an additional driver to your Payless hire in Maryland, but a daily fee applies unless your booking confirmation explicitly states that an additional driver is included at no charge.

For Payless in Maryland, the additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period.

Requirements for adding an additional driver to a Payless Maryland hire:

• The additional driver must be present at the BWI pickup counter with a valid driver’s licence
• They must meet the minimum age requirement; for Payless, additional drivers must generally be at least 25 years old
• If their licence is not in English or uses a non-Latin alphabet, an International Driving Permit is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Payless hire agreement in Maryland are covered by the vehicle’s protections. Anyone who drives without being named on the contract may void coverage and trigger additional charges.

Yes, most bookings made through Hola Car Rentals include travel assistance cover provided by Terrawind Global Protection, and this applies to your Payless hire in Maryland. However, this benefit is available only to non-North American customers; residents of the United States and Canada do not qualify.

If you are visiting Maryland from outside North America and experience an emergency during your Payless hire, such as a medical situation on the highway or an accident on a Maryland toll road, this cover can help with:

• Medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To get assistance 24 hours a day, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to the Payless vehicle or third-party liability insurance. Always check your booking confirmation for the exact terms and limits that apply to your Maryland hire.

When picking up your Payless hire in Maryland, you will have the option to add or confirm insurance coverages. Understanding what each one covers helps you avoid paying for duplicates or leaving yourself exposed.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Payless vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you cause to others while driving in Maryland. Some US states require a minimum level of liability; confirm whether it is included in your Payless Maryland rate or needs to be added.
• Personal Accident Insurance (PAI): Covers your own injuries and those of passengers.
• Personal Effects Coverage (PEC): Covers personal belongings inside the vehicle.

CDW/LDW does not cover third-party liability, and LIS/ALI/SLI does not cover damage to the Payless vehicle itself. These are separate protections. Review your Hola Car Rentals booking confirmation before arriving at the Maryland counter so you know exactly what is already included and what the Payless agent may offer as optional add-ons.

When hiring from Payless at Baltimore Washington International Airport (BWI) in Maryland, your total cost includes more than just the base hire rate. Several mandatory fees and taxes are added either in your prepaid booking or at the counter.

Common charges on Payless hires at BWI in Maryland include:

• Airport Concession Recovery Fee (ACRF): charged by Payless to recover the cost of operating at BWI
• Customer Facility Charge (CFC): typically US$4.50 to US$10 per day, covering the consolidated hire car facility at BWI
• Maryland state sales tax: 6% on the hire
• Local surcharges and tourism fees that may apply in the BWI area

Your Hola Car Rentals booking confirmation will specify which of these are included in your prepaid rate and which are due at the Payless counter in Maryland. If your confirmation shows taxes and fees as included, you should not be billed again for those items at pickup. If you are charged for something not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support after the hire is complete.

Yes, one-way hires are possible with Payless, but a drop-off fee may apply when you return the vehicle to a different location than where you picked it up in Maryland.

Whether a fee applies depends on the specific route:

• Returning to a different city or airport within Maryland or to another state typically triggers a one-way drop-off fee
• The fee amount varies by route, vehicle class, season, and availability
• Cross-border one-way hires, such as returning a Payless vehicle from Maryland to Canada, may be restricted or carry higher fees

During the Hola Car Rentals booking process, any applicable drop-off fee for your Payless Maryland hire will be shown on the rate details page under the section labelled as payable at destination. This fee cannot be prepaid and is settled at the Payless counter. If you need to change your drop-off location after booking, be aware that the route will be re-priced and a new drop-off fee may apply. Always confirm the one-way terms on your booking confirmation before pickup.

If you arrive later than your scheduled pickup time for your Payless hire at BWI Airport in Maryland, the booking will generally be held for up to 24 hours from the original pickup time. If your delay is caused by a flight, Payless will typically hold your reservation as long as you arrive within that 24-hour window and during counter operating hours.

Key points to keep in mind:

• If your delay is less than 24 hours, your Payless Maryland booking should still be honoured; make sure you arrive while the counter is open
• If your delay exceeds 24 hours, the booking may be forfeited with no refund
• After-hours pickup at BWI may be possible depending on Payless counter hours; check your booking confirmation for specific instructions

If you anticipate a significant delay affecting your Payless Maryland pickup, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. While changes are not guaranteed, the support team will assist where possible to protect your reservation.