National Car Rental
in Hartford

Hola Car Rentals is the only premium partner of the top car rental brands operating in Hartford, including National, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected National rental experience and peace of mind throughout your trip in Hartford.

No. With Hola Car Rentals, all costs and charges for your National booking in Hartford are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the National counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the National counter in Hartford charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with National to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Bradley International Airport (BDL), which serves Hartford, all major rental brands including National operate from the Ground Transportation Center (GTC) at 180 Schoephoester Rd, Windsor Locks, CT 06096.

After collecting your baggage in Terminal A, follow the Rental Car signs to level 2, Door 6. From there, cross via the covered connecting corridor (approximately 725 feet, roughly two city blocks) to reach the GTC. No shuttle is needed for Terminal A arrivals.

If you arrive at Terminal B, take the free shuttle to Terminal A first, then proceed to Door 6 and follow the same route to the GTC.

Once inside the GTC, locate the National counter, present your booking confirmation, driver's license, and a major credit card in the main driver's name to complete the rental agreement. Allow roughly 20 to 45 minutes from arrival to driving away, assuming no significant queues.

No, Connecticut itself does not operate toll roads, so driving your National rental car within the Hartford area will not take you through any in-state toll plazas.

However, tolls become relevant if you drive into neighboring states. Common toll-bearing routes accessible from Hartford include:

• The New York Thruway and the Mario Cuomo Bridge when heading toward New York
• The Massachusetts Turnpike when traveling north toward Boston
• Toll bridges and tunnels along I-95 in Rhode Island and New York

These regional toll systems are cashless and use the E-ZPass electronic network. Your National rental vehicle comes pre-equipped with an electronic toll device. At pickup you can enroll in National's TollPass program, which charges a daily convenience fee of approximately US$3.95 to US$5.35 per day tolls are used, plus the actual toll amounts, with a per-rental cap.

If you drive through a cashless toll without enrolling, National will bill the toll at the cash rate plus an administrative fee per day, which is typically higher than enrolling in the program. Decide at the Hartford counter whether the TollPass makes sense for your planned routes.

To collect your National rental car in Hartford, bring the following physical documents to the counter:

• Your original, unexpired driver's license with a photograph (digital licenses are not accepted)
• A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license. The IDP is a translation only and cannot be used without the original license.

All documents must be physical originals. Debit cards and prepaid cards are not accepted for the security deposit at the National counter in Hartford.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your National rental in or around Hartford.

Because Connecticut has no in-state toll roads, this benefit is most useful if your Hartford trip takes you into neighboring states such as New York or Massachusetts, where cashless E-ZPass tolls apply on major highways and bridges.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement from the National counter, and a toll receipt or itemized statement showing charges paid

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

When you pick up your National rental car in Hartford, the counter will place a temporary authorization hold on your major credit card. This is not a charge, but it reduces your available credit until the rental is closed and your bank releases the hold.

For standard vehicle classes at U.S. locations, typical holds range from approximately US$300 to US$400. The exact amount can vary based on:

• The vehicle class you are renting (premium or specialty vehicles may carry higher holds)
• The specific National location, whether at Bradley International Airport or an off-airport site near Hartford
• Seasonal factors and local policy

Debit cards, prepaid cards, and virtual cards are not accepted for the deposit. You must present a physical major credit card with your name printed on the card. After you return the vehicle, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 business days.

Bring a backup credit card in your name in case your primary card is declined at the Hartford counter.

Yes, drivers between 21 and 24 years old can rent a National car in Hartford, but a young-renter surcharge applies and certain vehicle classes are restricted.

In most U.S. states, including Connecticut, the standard minimum age is 25 for surcharge-free rentals. Drivers aged 21 to 24 are accepted by National but will pay a daily underage fee at the Hartford counter. The fee amount varies by location and is confirmed at pickup.

Vehicle class restrictions also apply for under-25 renters. Categories such as full-size, SUV, minivan, premium, and luxury vehicles are typically limited to drivers 25 and older. Eligible classes for younger renters generally include economy, compact, and intermediate sedans.

Requirements that still apply regardless of age:

• A valid driver's license in good standing
• A major credit card in the main driver's name for the security deposit
• An International Driving Permit if your license uses a non-Latin alphabet

If you are 18 or 19, note that Connecticut does not have the same exception as New York or Michigan, where state law requires rentals to drivers 18 and older. Confirm eligibility directly with the National Hartford counter before booking.

Renting a National car at Bradley International Airport (BDL) serving Hartford means your rate will include several location-specific fees on top of the base rental price. These are standard for airport rentals in Connecticut and the broader Northeast.

• Connecticut state sales tax of 10% applies to car rentals
• A customer facility charge (CFC) of approximately US$5 per day is assessed at BDL for use of the Ground Transportation Center
• An airport concession recovery fee of roughly 10% to 12% of the base rate is added to cover the cost of operating at the airport

These fees are typically listed in the confirmation under the taxes and fees section. If your Hola Car Rentals booking shows taxes and fees as included, you should not be billed separately for those items at the National counter in Hartford.

If you want to reduce these airport-specific charges, consider picking up your National rental at an off-airport location in the Hartford area, such as a downtown or suburban branch, where concession fees and facility charges do not apply. Off-airport rates can be meaningfully lower for the same vehicle class.

Most Hola Car Rentals bookings include Travel Assistance provided by Terrawind Global Protection, which can be valuable if you experience a medical emergency or other covered incident while driving your National rental in or around Hartford.

Core benefits typically include:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident, including on Hartford's complex I-84 and I-91 interchange
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When you call, provide your full name, your Hola Car Rentals confirmation number, your current location in the Hartford area, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: This benefit applies only to travelers who are not residents of the United States or Canada. It does not cover damage to the National rental vehicle itself, which is handled separately by CDW or LDW coverage.

Yes, you can add an additional driver to your National rental in Hartford, either at no cost if your rate includes it or for a daily fee paid at the counter.

For National, Alamo, and Enterprise, the additional driver fee is approximately US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals confirmation for the line that reads additional driver free of charge to see if it is already covered.

To add a driver at the Hartford counter:

• The additional driver must be present at pickup with their valid driver's license
• If their license uses a non-Latin alphabet, they also need an International Driving Permit
• Both the main driver and the additional driver must sign the rental agreement
• Verify the additional driver's name appears on your printed contract before leaving the National counter

Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage. Anyone who drives the National vehicle in Hartford without being named on the contract may void those protections and expose you to additional charges.

National rentals in Hartford follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup at the Hartford counter, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Ground Transportation Center at BDL.

When returning the vehicle, refuel within approximately 10 miles of the return location so the gauge does not drop before you reach the GTC. Keep your final fuel receipt showing the date, time, and station address.

If you return the National vehicle below the recorded starting level, you may be charged:

• A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
• A refueling service or administrative fee

For after-hours returns at Bradley International Airport, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation.

Yes, one-way rentals are possible with National, allowing you to pick up in Hartford and return the vehicle at a different location, but a drop-off fee may apply depending on the route.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. Common patterns include:

• Hartford to another city in the same region: a drop-off fee typically applies and varies by distance
• Hartford to a different state or distant city: a drop-off fee usually applies and can be significant
• Same-city airport to downtown or vice versa: often no drop-off fee

During the Hola Car Rentals booking process, any applicable drop-off fee for your specific Hartford route will be shown on the rate details page under the section labeled to pay at destination. Review this before confirming your reservation.

Cross-border one-way rentals, for example returning the National vehicle in Canada, may be restricted or carry higher fees. Always check the terms on your confirmation before driving across a border from Hartford.

If you need to change your return location after booking, contact support, as mid-rental route changes must be approved by the partner and may reprice the rental.

Hartford has some road features that can catch first-time drivers off guard, especially when navigating in a National rental car unfamiliar with the local layout.

The most notable challenge is the I-84 and I-91 interchange in the downtown and East Hartford area, locally known as the Mixmaster. This multi-level elevated interchange where I-84, I-91, and Route 2 converge is one of the most complex in the Northeast, with tight curves, dense ramp weaving, and heavy traffic volumes well above its original design capacity. Allow extra time and plan your route before leaving the National counter.

Other things to be aware of:

• Hartford traffic signals often use exclusive pedestrian phases, meaning pedestrians get a full green cycle while all vehicle traffic is held. This can cause unexpected delays at intersections compared to cities with concurrent pedestrian signals
• Downtown road closures occur frequently around events and festivals, which can redirect traffic onto secondary arterials
• The I-84 viaduct through downtown features tight curves and limited visibility that require attentive driving

Connecticut uses traditional speed enforcement patrols rather than speed cameras, and there are no congestion charges or emissions zones in the Hartford area.

The insurance and protection options available with your National rental in Hartford depend on the rate plan selected through Hola Car Rentals. It is important to understand what each coverage type does before arriving at the Hartford counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the National rental vehicle itself, including collision, theft, and vandalism, subject to any applicable deductible shown on your confirmation. It does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to others while driving. In Connecticut, state-minimum liability requirements apply. Hola Car Rentals strongly recommends adding supplemental liability coverage for your Hartford rental.

Connecticut also requires that all renters and additional drivers have verifiable collision, comprehensive, and liability insurance in place. If you do not have a personal auto policy that extends to rental vehicles, purchasing coverage through the National counter in Hartford is advisable.

Check your Hola Car Rentals confirmation to see which protections are already included in your rate and which are optional add-ons available at the counter.