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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Seattle include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Seattle, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Seattle.
Will I face unexpected charges at the Hertz counter in Seattle when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Seattle are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Seattle charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Hertz counter at Seattle-Tacoma International Airport?
The Hertz counter at Seattle-Tacoma International Airport (SeaTac) is located at 3150 S 160th Street, Suite 510, inside the airport's consolidated Rental Car Facility on the 5th floor. You can reach it by taking the escalator or elevator from the arrivals level.
After collecting your bags, proceed to the shuttle pickup area on the opposite side from the arrival drop-off zone. The shuttle will take you directly to the Rental Car Facility, where the Hertz desk is located alongside other rental brands.
The Seattle SeaTac Hertz location operates with near 24-hour coverage, running daily from 00:00 to 01:00 and again from 05:00 to 23:59, making it suitable for most flight arrival times. A second Hertz location near the airport is at 6987 Perimeter Rd S, Suite 104, which operates on more limited weekday hours.
Bring your booking confirmation, a valid driver's license, and a major credit card in the main driver's name to complete pickup at the Hertz counter.
Where is the Hertz downtown Seattle location?
The Hertz downtown Seattle counter is located at 1501 8th Ave, Seattle, WA 98101, at the corner of 8th Avenue and Pike Street, adjacent to the Hyatt Hotel and across from the Washington State Convention Center. This is a walk-up street-level location with no shuttle required.
Downtown Seattle Hertz hours are more limited than the airport location:
- Monday through Friday: 08:00 to 17:00 (some days closing at 12:00, confirm in advance)
- Saturday: 09:00 to 12:00
- Sunday: Closed
If you are arriving by cruise ship or staying in central Seattle, this Hertz location may be more convenient than traveling to SeaTac. However, if you need after-hours pickup or return, the Seattle airport Hertz counter is the better option given its near-24-hour operation. Always verify current hours on your booking confirmation before heading to the downtown counter.
How do tolls work for a Hertz rental car in Seattle?
Washington State uses a fully cashless electronic tolling system called Good To Go!, managed by the Washington State Department of Transportation. There are no cash toll booths on Seattle-area roads, so every toll is collected electronically.
Common tolled routes you may encounter with your Hertz rental in Seattle include:
- SR 520 Bridge (Seattle to Bellevue): US$3.25 to US$6.30 for a standard 2-axle vehicle
- Tacoma Narrows Bridge (SR 16): US$5.25 to US$7.25 for a standard 2-axle vehicle
- I-405 Express Toll Lanes: variable pricing, up to US$18 each way during peak periods
- SR 509 Expressway (near the port area): US$1.20 to US$2.40, with a US$3 surcharge for Pay By Mail
Your Hertz vehicle comes equipped with an electronic toll device. At the Seattle counter you can choose an unlimited toll package (typically US$11 to US$25 per day) or pay per use, where Hertz bills you the actual toll amount plus an administrative processing fee after the rental ends. Toll charges can appear on your card days or even weeks after you return the vehicle.
If you prefer to opt out of the Hertz toll program, inform the counter agent at pickup and ask them to deactivate the device to avoid duplicate charges if you use your own Good To Go! account.
Can I get cashback on tolls paid during my Hertz rental in Seattle?
Yes, you can get cashback on tolls paid during your Hertz rental in Seattle through the Hola Car Rentals Tolls Cashback benefit, which is included on all bookings.
Washington State's Good To Go! system charges tolls on routes like the SR 520 Bridge, the Tacoma Narrows Bridge, and the I-405 Express Toll Lanes. Those toll costs are eligible for reimbursement up to 5% of your total Hola Car Rentals booking value.
To claim your cashback after returning your Hertz vehicle in Seattle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Hertz rental agreement, and a toll receipt or statement showing charges paid during your rental period
- Include your full name, travel dates, and the last 4 digits of the card used for your booking
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up a Hertz rental car in Seattle?
To pick up your Hertz rental car in Seattle, you must present the following physical documents at the counter:
- A valid, original driver's license (not a digital copy) in the main driver's name
- A major credit card with the driver's name printed on the physical card, used for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or using a Roman alphabet, an IDP is recommended but not strictly required at most Seattle Hertz locations.
The IDP is a translation document only and is never accepted without your original license. Obtain it in your home country before traveling, as U.S. issuers like AAA do not issue IDPs to non-U.S. license holders.
All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the Hertz counter in Seattle.
How much is the security deposit for a Hertz rental in Seattle?
When you pick up your Hertz rental in Seattle, a temporary authorization hold is placed on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, rental duration, and the specific Hertz location in Seattle.
A few important points to keep in mind:
- The hold is not a charge; it temporarily reduces your available credit until released after you return the vehicle
- Only a major credit card with the driver's name physically printed on the card is accepted; debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Premium or specialty vehicle classes may require a higher hold amount
- After you return the Hertz vehicle in Seattle, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 business days
Notify your bank of your travel plans before arriving in Seattle to prevent the authorization from being flagged as suspicious. Bringing a backup credit card in your name is also recommended in case your primary card is declined.
Is there a young driver surcharge for under-25 renters at Hertz in Seattle?
Yes, Hertz in Seattle charges a young driver surcharge for renters under 25 years old. In Washington State, the standard minimum rental age at most locations is 21, and drivers aged 21 to 24 are subject to a daily underage fee.
For Hertz, Thrifty, and Dollar, the young driver surcharge is US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.
Additional restrictions that apply to under-25 renters at Seattle Hertz locations include:
- Most premium, full-size, luxury, SUV, van, and convertible vehicle classes are restricted to drivers 25 and older
- Economy, compact, and intermediate categories are typically available to younger renters
- Any additional driver under 25 may also be subject to the surcharge or may not be accepted depending on location rules
The young driver surcharge is paid at the Hertz counter in Seattle and is not included in your prepaid booking total. Budget for this cost before arriving at the counter. If you have questions about eligibility for your specific vehicle class, confirm with the Hertz agent at the Seattle location at pickup.
How do I add an additional driver to my Hertz rental in Seattle?
Yes, you can add an additional driver to your Hertz rental in Seattle, either as part of your booking rate or by paying a fee at the counter.
Check your booking confirmation first. If it states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, Hertz charges US$13.50 per rental day plus taxes for each additional driver, with a maximum of US$189 plus taxes for the rental period.
To add an additional driver at the Seattle Hertz counter:
- The additional driver must be physically present at pickup
- They must present a valid driver's license and any required ID
- If their license uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they also need an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
- Verify the additional driver's name appears on the printed contract before leaving the counter
Only drivers listed on the Hertz rental agreement in Seattle are covered by the vehicle's protections such as CDW/LDW and liability coverage. Anyone who drives without being named on the contract may void those protections entirely.
Does travel assistance cover a breakdown during my Hertz rental in Seattle?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident during your Hertz rental in Seattle or on surrounding Washington State highways.
The travel assistance benefit typically covers:
- Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit does not cover damage to the Hertz rental vehicle itself (that is handled by CDW/LDW) or third-party liability to others (covered by LIS/SLI).
To reach the assistance line 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location in Seattle or Washington State, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.
What insurance is included in a Hertz rental booking in Seattle?
The insurance and protection options included in your Hertz rental in Seattle depend on the rate plan you selected at booking. It is important to review your confirmation carefully before arriving at the counter.
Common protections that may be included:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism, subject to any applicable deductible shown on your confirmation
- Third-Party Liability (LIS/SLI): covers bodily injury and property damage you may cause to other people or vehicles while driving in Seattle; some Washington State locations include a state-minimum liability amount by default
CDW/LDW does not cover third parties, and LIS/SLI does not cover damage to the Hertz vehicle itself. They are separate protections that work together.
Common exclusions regardless of coverage level include:
- Damage from prohibited use such as off-road driving or driving under the influence
- Tires, wheels, undercarriage, and roof damage (unless explicitly included)
- Incidents involving drivers not listed on the Hertz rental agreement in Seattle
At the Seattle Hertz counter, decline any optional add-ons you do not want and verify that the rental agreement matches your booking confirmation before signing.
Can I pick up a Hertz car in Seattle and return it in a different city?
Yes, one-way rentals with Hertz are possible in Seattle, allowing you to pick up at one location and return at a different city or airport. However, a drop-off fee typically applies and the amount varies based on the route, vehicle class, and season.
General patterns for one-way Hertz rentals from Seattle:
- Returning to another location within the same metro area (for example, SeaTac airport to downtown Seattle) often carries no drop-off fee
- Returning to a different city or state, such as Portland or San Francisco, usually incurs a one-way drop-off fee
- Cross-border one-ways (for example, Seattle to Canada) may be restricted or carry higher fees depending on Hertz policy
The drop-off fee for your specific Hertz Seattle route is shown during the booking process under the "To pay at destination" section of the checkout screen. It is not prepaid and is collected at the counter when you pick up the vehicle.
If you need to change your return location after booking, contact support before your pickup date, as mid-rental route changes must be approved by the partner and may increase the fee or affect availability.
What is the fuel policy for Hertz rentals in Seattle?
Hertz rentals in Seattle follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for a smooth fuel return in Seattle:
- At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of your return location (SeaTac airport or the downtown Seattle counter) so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at the Seattle airport Hertz location, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Hertz vehicle in Seattle with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price, plus a refueling service fee.
The Hertz counter in Seattle may also offer an optional prepaid fuel plan at pickup. If you accept it, any unused fuel is generally non-refundable, so the standard Full-to-Full approach is usually the better value for most renters.
Are there speed cameras or traffic enforcement rules I should know for driving a Hertz rental in Seattle?
Yes, Seattle has active automated speed camera enforcement that Hertz rental drivers should be aware of before getting on the road.
Key enforcement details for driving in Seattle:
- Seattle operates fixed speed cameras in school zones at 35 locations as of the 2025/2026 school year, with expansion planned to 52 total sites
- School zone cameras enforce a 20 mph speed limit and issue citations of US$248 per violation
- Fines from speed cameras are linked to the vehicle's license plate and will be billed to Hertz, which then passes the charge along to you plus an administrative processing fee after the rental ends
Additionally, Seattle's downtown street grid is oriented at an angle of roughly 32 to 49 degrees west of true north rather than following standard cardinal directions. This unusual layout, which dates back to competing 19th-century land claims, can make navigation confusing for visitors unfamiliar with the city. Using GPS navigation in your Hertz rental is strongly recommended.
Washington State has no congestion charges or emissions zone fees similar to London's ULEZ. Tolls in the Seattle area are limited to specific bridges and express lanes, all collected electronically through the Good To Go! system.
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