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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Greensboro include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Greensboro, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Greensboro.
Will I face unexpected charges at the Hertz counter in Greensboro when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Greensboro are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Greensboro charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Hertz airport pickup work at Greensboro Piedmont Triad International Airport?
When you land at Greensboro Piedmont Triad International Airport (GSO), the Hertz rental facility is located at 1000 Ted Johnson Pkwy, Greensboro, NC 27409, which is a consolidated rental car center separate from the terminal building.
After collecting your luggage, follow the signs to the rental car shuttle stop outside the arrivals area. A free shuttle runs between the GSO terminal and the Hertz rental center. Once at the counter, present your booking confirmation, driver's license, and a major credit card in the main driver's name to complete the pickup process.
If you booked a downtown Greensboro location such as 1619 Westover Terrace, no shuttle is provided. You will need to arrange your own transport to that address by taxi or rideshare before picking up your Hertz vehicle.
What documents do I need to pick up my Hertz rental car in Greensboro?
To pick up your Hertz rental car in Greensboro, you must bring the following physical documents to the counter:
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, used for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original license at the Hertz counter in Greensboro. The IDP is a translation only and cannot be used without the original license.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Hertz counter.
Do I need an International Driving Permit to rent from Hertz in Greensboro?
Not always, but it depends on your license. At the Hertz counter in Greensboro, visitors can generally drive with a valid foreign license. However, an International Driving Permit (IDP) is strongly recommended if your license is not in English, and it is mandatory if your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic script.
The IDP is a translation booklet only. It must be carried together with your original license at all times. It is not a standalone document and will not be accepted without the original license at the Greensboro Hertz location.
If you think you may need an IDP, obtain it in your home country before traveling. US-based organizations such as AAA do not issue IDPs to non-US license holders.
Are there toll roads near Greensboro, and how does Hertz handle tolls?
Yes, North Carolina operates all-electronic toll roads, and if you drive beyond the Greensboro area toward Raleigh or Charlotte, you may encounter cashless toll roads such as the Triangle Expressway or the Monroe Expressway. There are no cash toll booths. Tolls are collected electronically using NC Quick Pass, E-ZPass, SunPass, or Peach Pass, or by bill-by-mail using license plate cameras.
Your Hertz rental vehicle in Greensboro comes equipped with an electronic toll device. At the counter you can choose between:
- An unlimited toll package at a fixed daily rate (typically US$11 to US$25 per day depending on location)
- A pay-per-use option where Hertz bills actual toll amounts plus administrative processing fees to your credit card after the rental ends
If you opt out of the Hertz toll program, you may pay tolls manually using your own NC Quick Pass account or another compatible transponder. Inform the Greensboro counter agent before driving away so the vehicle's default device can be deactivated and you avoid duplicate charges.
Note that toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.
Can I get a Tolls Cashback refund on my Hertz rental in Greensboro?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Hertz rental in Greensboro or on any toll roads you use during the trip.
To claim your cashback after returning the vehicle:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Hertz rental agreement signed at the Greensboro counter, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
What credit card do I need for the Hertz security deposit in Greensboro?
You must present a physical major credit card with the main driver's name printed on the card at the Hertz counter in Greensboro. The card is used to place a temporary authorization hold, not an immediate charge, which reduces your available credit until the rental is closed and the hold is released.
For a standard vehicle rented through Hertz in the United States, the typical hold is around US$300 to US$400, though the exact amount varies by vehicle class, rental duration, and location.
- Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit
- The card must be in the main driver's name, not a third party's name
- Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit hold
Even if you prepaid your booking online, you are still required to present a physical credit card at the Greensboro Hertz counter. It is a good idea to bring a backup credit card in case your primary card is declined. Notify your bank of your travel plans to prevent fraud blocks on in-person authorizations.
Can I add an additional driver to my Hertz rental in Greensboro?
Yes, you can add an additional driver to your Hertz rental in Greensboro, either as part of your rate or for a fee paid at the counter.
When the additional driver fee is not included in your booking, Hertz charges US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the rental period.
To add a driver at the Greensboro Hertz counter:
- The additional driver must be present at pickup with a valid driver's license
- If their license uses a non-Latin alphabet, they also need an International Driving Permit
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements for Greensboro
Only drivers listed on the rental agreement are covered by protections such as CDW and liability coverage. If someone drives the Hertz vehicle in Greensboro without being named on the contract, those protections may be void. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.
Is there a young driver surcharge for under-25 renters at Hertz in Greensboro?
Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a Hertz vehicle in Greensboro, North Carolina. The minimum age to rent without a surcharge is 25.
Drivers aged 21 to 24 can rent from Hertz in Greensboro but will pay an additional daily fee on top of the base rental rate. Vehicle class restrictions also apply, meaning most premium, full-size, luxury, SUV, and specialty categories are not available to under-25 renters. Economy, compact, and intermediate sedans are typically the eligible classes.
North Carolina is not one of the states (such as New York or Michigan) where law requires rentals to drivers as young as 18. The standard Hertz policy applies in Greensboro, so drivers must be at least 21 to rent, with the surcharge applying up to age 24.
If you are between 21 and 24, Budget for the daily surcharge when comparing rates, and confirm the eligible vehicle categories before completing your booking.
What travel assistance is included with my Hertz booking in Greensboro?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, and this applies to your Hertz rental in Greensboro as well. However, this benefit is available only to travelers who are not residents of the United States or Canada.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a breakdown on the Greensboro Urban Loop, an accident on I-85, or a medical emergency during your Hertz rental, you can reach the assistance line 24 hours a day:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Review your booking confirmation for the exact coverage limits and conditions that apply to your specific itinerary.
What is the fuel policy for Hertz rentals in Greensboro?
Hertz rentals in Greensboro follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the rental agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Greensboro lot.
When returning the vehicle, refuel within approximately 10 miles of the Hertz return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.
If you return the vehicle with less than a full tank, Hertz may charge:
- A fuel shortfall at the partner's refueling rate, which is typically higher than the retail pump price
- An additional refueling service or administrative fee
For after-hours returns at the Greensboro location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.
Can I rent a Hertz car in Greensboro and return it in a different city?
Yes, one-way rentals are possible with Hertz, allowing you to pick up in Greensboro and return the vehicle at a different location. However, a drop-off fee may apply depending on the route, distance, vehicle class, and season.
The drop-off fee is route-specific and is set by Hertz. It will be shown during the booking process under the section labeled as the amount due at the destination. It cannot be prepaid and is paid directly to Hertz at the counter or billed after the rental.
- Same-city routes such as Greensboro Airport to a downtown Greensboro location often carry no drop-off fee
- Routes between Greensboro and another city or state typically include a one-way fee that varies by distance and vehicle class
- Cross-border one-way rentals (for example, into Canada) may be restricted or require special authorization from Hertz
Always review the booking details page before confirming your reservation to see whether a drop-off fee applies to your specific Greensboro route. If the fee does not appear, no one-way charge should be added at the counter.
What insurance coverage is included in my Hertz rental in Greensboro?
The insurance included in your Hertz rental in Greensboro depends on the rate plan selected at booking. Most Hola Car Rentals rates for the United States include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism, subject to any applicable deductible shown on your confirmation.
CDW and LDW do not cover:
- Damage or injury caused to third parties (other vehicles, people, or property)
- Tires, wheels, undercarriage, or roof damage unless specifically included
- Incidents involving unauthorized drivers or prohibited use such as off-road driving
For third-party liability, a separate coverage called LIS or SLI is available. Some US states require a minimum level of liability to be included with the rental, but not all states do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Greensboro Hertz booking for full protection.
Review your booking confirmation carefully to confirm which coverages are included and whether a deductible applies before arriving at the Greensboro Hertz counter.
What driving quirks should I know before picking up my Hertz car in Greensboro?
Greensboro has a few road features that can catch first-time visitors off guard, especially if you are navigating with GPS maps that have not been updated since early 2023.
The Greensboro Urban Loop (I-73 and I-840) is a 39.5-mile beltway completed in January 2023. Because many GPS apps still use pre-2023 map data, they may direct you along older US 29 routes that no longer reflect the current road layout. The eastern segment of the loop includes incomplete ramps and temporary signage with blank spaces reserved for future route shields, which can be confusing when merging near I-785 and US 29.
- The I-785 and US 29 interchange requires shifting to new southbound lanes under future bridges, with signage that flips abruptly between end and start markers
- Southwest segment exits toward I-85 and High Point split into multiple directions labeled 97A, 97B, and 97C, which are not intuitive for first-time drivers
- Downtown Greensboro uses one-way street couplets in some areas, meaning paired parallel one-way roads replace two-way streets
Before leaving the Hertz lot in Greensboro, update your navigation app or download offline maps to ensure you have the most current road data for the Urban Loop and surrounding interchanges.
- Choosing a selection results in a full page refresh.
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