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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Nova Scotia include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car rental companies in Nova Scotia, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique Enterprise rental experience with complete protection and peace of mind during your trip in Nova Scotia.
Will I face unexpected charges at the Enterprise counter in Nova Scotia when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Nova Scotia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Nova Scotia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What toll roads will I encounter driving in Nova Scotia with an Enterprise rental?
Nova Scotia has two main toll points that Enterprise renters should know about before hitting the road.
- Cobequid Pass on Highway 104: a 45-km section between Masstown and Thomson Station. The toll for a passenger car is CADUS$ 4.00 one way, payable at cash booths. If your Enterprise vehicle carries Nova Scotia plates, attendants may wave you through at the cash lane, so always use the cash lane and inform the attendant. Out-of-province plates have been subject to the toll since December 2021.
- Halifax Bridges (Angus L. Macdonald and A. Murray MacKay): these bridges operated under the MACPASS cashless system, but tolls were removed entirely on March 17, 2025. No toll applies when crossing these bridges in your Enterprise rental today.
There are no congestion charges or emissions zones anywhere in Nova Scotia. If you want to avoid the Cobequid Pass entirely, Highway 4 through Wentworth Valley is an alternative, though it adds travel time.
Does Enterprise offer a toll transponder program for Nova Scotia rentals?
Yes, Enterprise and other rental partners may offer a toll program for Nova Scotia rentals, though the setup differs from high-toll US markets.
Because Nova Scotia has very few cashless-only toll points, the situation is simpler than in many US states. The main electronic system in the Halifax area is MACPASS, used for the city bridges, but those bridge tolls were eliminated in March 2025. The Cobequid Pass on Highway 104 still has staffed cash booths where you can pay CADUS$ 4.00 per crossing directly.
If Enterprise offers a daily toll program for your Nova Scotia booking, weigh the cost carefully. A flat daily fee charged for every rental day regardless of use may exceed what you would pay in actual tolls, especially for short trips or routes that bypass the Cobequid Pass. Ask the Enterprise counter agent in Nova Scotia to explain the exact daily rate and whether it is capped before you opt in.
If you choose not to enroll and accidentally pass through a cashless lane, the toll is billed to the rental company, which then charges your card plus an administrative fee of roughly CADUS$ 15 to CADUS$ 25. Using cash lanes at the Cobequid Pass avoids this entirely.
What documents do I need to pick up my Enterprise rental in Nova Scotia?
To collect your Enterprise vehicle in Nova Scotia, bring the following physical documents to the counter.
- Your original, unexpired driver's license. If your license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), you must also carry an International Driving Permit (IDP) as a translation alongside the original license.
- A major credit card with your name printed on the physical card. This is required for the security deposit hold. Debit and prepaid cards are not accepted for the hold.
- Your passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Nova Scotia from abroad.
All documents must be physical originals. Digital copies shown on a phone are not accepted at the Enterprise counter in Nova Scotia. An IDP is a translation only and is invalid without the original license accompanying it. If you think you may need one, obtain it in your home country before traveling, as it cannot be issued abroad.
Can I get Tolls Cashback on my Enterprise rental in Nova Scotia?
Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Enterprise rentals in Nova Scotia, and it covers tolls you pay during your trip.
In Nova Scotia the main toll you are likely to pay is the CADUS$ 4.00 crossing at the Cobequid Pass on Highway 104. If you drive that route multiple times or continue into other Canadian provinces with additional toll roads, those costs can add up. Hola Car Rentals reimburses the lesser of your total tolls paid or up to 5% of your booking total.
To claim after returning your Enterprise vehicle in Nova Scotia:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals booking confirmation, the Enterprise rental agreement signed at pick-up, and a receipt or statement showing the toll charges paid.
- Include your full name, travel dates, and the last 4 digits of the card used for the booking.
Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
How much is the security deposit for an Enterprise rental in Nova Scotia?
When you pick up your Enterprise vehicle in Nova Scotia, the counter agent will place a temporary authorization hold on your credit card. For standard vehicles rented in Canada, this hold is typically in the range of CADUS$ 300 to CADUS$ 500, though some Enterprise locations may require up to CADUS$ 750 as a minimum authorization.
This is not a charge. It is a temporary block on your available credit that is released after you return the vehicle. Your bank controls how quickly the hold disappears from your statement, and it can take up to 15 business days after drop-off.
- Only a major credit card with your name printed on the physical card is accepted for the hold at the Enterprise counter in Nova Scotia.
- Debit cards, prepaid cards, and virtual card numbers are not accepted.
- Premium or larger vehicle classes may carry a higher hold amount.
- Notify your bank of your travel to Nova Scotia to prevent the authorization from being flagged as suspicious.
Bring a backup credit card in your name in case your primary card is declined. The exact hold amount is set by Enterprise at the Nova Scotia location and may vary by season or vehicle class.
Can I add an additional driver to my Enterprise rental in Nova Scotia?
Yes, you can add an additional driver to your Enterprise rental in Nova Scotia, either as part of your rate or for a fee paid at the counter.
For Enterprise in Nova Scotia, the additional driver fee is CADUS$ 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation for the line that reads "Additional driver free of charge" to see whether it is already covered.
- The additional driver must be present at the Enterprise counter in Nova Scotia at pick-up with their own valid driver's license and ID.
- If their license is not in English or uses a non-Latin alphabet, they must also bring an IDP.
- Both the main driver and the additional driver must sign the rental agreement.
- Only drivers listed on the agreement are covered by protections such as CDW/LDW.
If you need to add a driver after pick-up, visit an Enterprise branch in Nova Scotia to update the agreement. Adding an unlisted driver who then drives the vehicle can void your coverage, so make sure everyone who will drive is named on the contract before leaving the counter.
What fuel policy applies to Enterprise rentals in Nova Scotia?
Enterprise rentals in Nova Scotia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
- At pick-up, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the rental agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the Enterprise vehicle in Nova Scotia with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than pump prices, plus a refueling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone as evidence. If the vehicle was not full at pick-up, the starting level must be noted on the agreement and you only need to return it at that same level.
Is there travel assistance included with my Enterprise booking in Nova Scotia?
Yes, most Hola Car Rentals bookings, including Enterprise rentals in Nova Scotia, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents. It is designed for visitors traveling to Nova Scotia from outside North America.
If you are eligible, the coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers, useful if you need emergency care while exploring Nova Scotia's more remote areas.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline on your way to Nova Scotia.
- Flight cancellation insurance.
This coverage does not replace CDW/LDW for damage to the Enterprise vehicle, nor does it cover third-party liability to others. To get help 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact terms and limits that apply to your specific reservation.
What insurance coverage comes with an Enterprise rental in Nova Scotia?
When renting with Enterprise in Nova Scotia, Canadian provincial law requires every vehicle to carry third-party liability insurance. This statutory liability is included by default when you book through Hola Car Rentals in Canada, meaning you are covered for bodily injury and property damage you may cause to others. You can still purchase higher supplemental liability limits if you want additional protection.
For damage to the Enterprise vehicle itself, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for covered incidents such as collisions, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.
- CDW/LDW covers the rental car only, not injuries to others or your personal belongings.
- Common exclusions include tires, undercarriage, roof damage, and incidents involving unauthorized drivers or prohibited use.
- All drivers must be listed on the Enterprise rental agreement in Nova Scotia for coverage to apply.
Review your Hola Car Rentals booking confirmation to confirm which coverages are included in your selected rate before arriving at the Enterprise counter in Nova Scotia.
Can I pick up an Enterprise car in Nova Scotia and drop it off in another province?
Yes, one-way rentals are possible with Enterprise in Nova Scotia, but a drop-off fee may apply depending on your return location, and cross-border rules vary by partner.
If you pick up in Nova Scotia and return the Enterprise vehicle in another Canadian province such as New Brunswick, Quebec, or Ontario, a one-way drop-off fee is likely. This fee is route-specific and is set by Enterprise based on distance, vehicle class, and season. It is not included in any rate plan and cannot be prepaid.
- During booking, the drop-off fee appears on the rate details page under the "To pay at destination" section if it applies to your route.
- Confirm the fee shown on your booking confirmation matches what the Enterprise counter in Nova Scotia presents at pick-up.
- Cross-border one-ways outside Canada (for example, driving into the United States) may be restricted or require advance authorization from Enterprise. Always confirm before booking.
If the Enterprise counter in Nova Scotia charges a drop-off fee that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support. The No Extra Charges© guarantee may apply if the fee was not previously disclosed.
What happens if I return my Enterprise rental in Nova Scotia late?
If you return your Enterprise vehicle in Nova Scotia after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location. Beyond that window, Enterprise may charge for additional hours or a full extra day, plus a potential late fee.
- Check the Enterprise rental agreement you signed in Nova Scotia for the exact grace period and overtime rate that applies to your contract.
- If you know you will be late, contact the Enterprise location in Nova Scotia as early as possible to discuss options.
- Returning after branch hours in Nova Scotia is possible at locations with key-drop facilities. Follow the after-hours return instructions on your rental agreement and keep a photo of the vehicle condition and fuel gauge as evidence.
If you need more time, you can request a rental extension during your trip. Contact the Enterprise branch in Nova Scotia directly or reach Hola Car Rentals support to explore extending your reservation before the original return time passes. Charges for extensions are calculated at the current daily rate and are paid locally to Enterprise.
What is the cancellation policy for Enterprise rentals in Nova Scotia?
Enterprise rentals in Nova Scotia follow a specific cancellation policy that differs from other Hola Car Rentals partner brands. Because Enterprise belongs to the Alamo/National/Enterprise group, a 48-hour cancellation window applies.
- If you cancel more than 48 hours before your scheduled pick-up time in Nova Scotia, you are eligible for a full refund.
- If you cancel within 48 hours of pick-up, a cancellation penalty may apply. Review your booking confirmation for the exact terms that apply to your reservation.
- If you need to modify dates, times, or the pick-up location for your Enterprise booking in Nova Scotia, changes may reprice the rental based on current availability and rates.
To cancel or modify, use the Manage Booking link in your Hola Car Rentals confirmation email. Refunds are returned to the original payment method. Processing time varies by bank but is typically within 7 to 10 business days after the cancellation is confirmed. If you have questions about your specific Enterprise reservation in Nova Scotia, contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312 or email [email protected].
Where do I find the Enterprise counter when picking up my car in Nova Scotia?
When picking up your Enterprise rental in Nova Scotia, your booking confirmation is the most reliable guide to the exact counter location, since Enterprise operates at multiple points across the province including Halifax Stanfield International Airport (YHZ) and downtown Halifax.
- At Halifax Stanfield Airport, follow the car rental signs after arriving in the terminal. Enterprise and other rental brands are typically located in or near the arrivals area. Your confirmation will specify whether the counter is inside the terminal or requires a short transfer.
- For city or downtown Nova Scotia locations, your confirmation will include the street address. Bring the exact address and call the branch if you have difficulty locating it.
- If you arrive after hours, check your Enterprise rental agreement and confirmation for key-drop or after-hours pickup instructions specific to your Nova Scotia location.
If you cannot locate the Enterprise counter in Nova Scotia, use the airport information desk, look for courtesy phones near the baggage claim area, or contact Hola Car Rentals support via WhatsApp at +1 (786) 999-8312. Always match the operating brand shown on your Hola Car Rentals confirmation to the signage at the location.
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