VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Nevada include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Nevada, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Nevada.
Will I face unexpected charges at the Enterprise counter in Nevada when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Nevada are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nevada charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads on Nevada highways when renting from Enterprise?
No, Nevada has no toll roads. Every public highway, interstate, and state route in Nevada is toll-free, so driving an Enterprise hire car anywhere in the state costs US$0.00 in tolls.
Common routes such as I-15 through Las Vegas, I-80 between Reno and Carson City, US-95, and US-50 are all free to use. There are no cashless toll gantries, no transponder requirements, and no congestion charges or emissions zones anywhere in Nevada.
Because Nevada roads are toll-free, you do not need to enrol in any toll programme at the Enterprise counter. Toll programmes offered by hire companies apply only in states that have toll infrastructure, such as California or Florida.
Note: State park entry fees (for example, around US$10 per vehicle at Valley of Fire) are separate from tolls and are paid directly at park booths. They are not billed through your Enterprise hire agreement.
How do I pick up my Enterprise hire car at Harry Reid International Airport in Nevada?
Enterprise operates at Harry Reid International Airport (LAS) in Las Vegas, Nevada from an off-terminal Rent-A-Car Centre, not inside the main terminal building.
After you land and collect your baggage, follow the signs to the shuttle bus pickup area outside the terminal. Board the shuttle marked for the Rent-A-Car Centre. Shuttles run frequently and the ride is short. Once at the Rent-A-Car Centre, proceed to the Enterprise counter, present your documents, and collect your vehicle.
To pick up your Enterprise hire in Nevada, bring:
- Your booking confirmation or printed voucher
- A valid, unexpired driver’s licence (physical, not digital)
- A physical major credit card in the main driver’s name for the authorisation hold
- Your passport or government-issued photo ID
- Round-trip flight tickets if you are visiting from abroad
If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit as a translation alongside your original licence.
What documents do I need to pick up an Enterprise hire car in Nevada?
To collect your Enterprise hire car at any Nevada location, you must present a set of physical documents at the counter. Digital copies are not accepted.
- A valid, unexpired driver’s licence with a photograph (original, not a photocopy or digital version)
- A physical major credit card in the main driver’s name, with the name printed on the card, for the authorisation hold. Debit and prepaid cards are not accepted for the deposit
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting Nevada from abroad
If your licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, you must carry an International Driving Permit alongside your original licence. The IDP is a translation only and is not valid without the original licence.
All additional drivers must also be present at the Enterprise counter in Nevada with their own valid licence and ID, and must sign the hire agreement.
Does Hola Car Rentals offer toll cashback for Enterprise rentals in Nevada?
Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Enterprise hires in Nevada, and it applies even when you drive to neighbouring states that do have tolls.
Because Nevada itself has no toll roads, you would only incur toll charges if you drive your Enterprise hire into a state with toll infrastructure, such as California (FasTrak routes) or other nearby states. If you do pay tolls during your hire period, Hola Car Rentals will reimburse the lesser of the total tolls paid or up to 5% of your total booking value.
To claim your cashback after returning the Enterprise vehicle in Nevada or elsewhere:
- Email [email protected] within 30 days of vehicle return
- Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
Refunds are processed to the original payment method and typically take 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.
What is the minimum age to rent a car from Enterprise in Nevada?
Enterprise in Nevada follows the standard UK hire age policy. The minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily young-driver surcharge, and most vehicle classes are restricted to drivers aged 25 and older.
Vehicle classes typically restricted to drivers 25 and older at Enterprise Nevada locations include full-size saloons, full-size SUVs, minivans, vans, convertibles, luxury, and premium vehicles. Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories.
Nevada is not one of the states (such as New York or Michigan) where law requires hire companies to serve drivers aged 18 and older, so the Enterprise minimum in Nevada is 21 with a surcharge, or 25 without.
All drivers, regardless of age, must present a valid driver’s licence and a physical major credit card in their name for the security deposit hold at the Enterprise counter in Nevada.
How does the security deposit work for Enterprise rentals in Nevada?
When you pick up your Enterprise hire car in Nevada, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it is a hold that reduces your available credit until it is released after you return the vehicle.
For standard vehicles at UK locations, typical holds range from approximately US$300 to US$400, though the exact amount varies by Enterprise location, vehicle class, and season. Premium or speciality vehicles may carry higher holds.
Important requirements for the deposit at Enterprise Nevada locations:
- The card must be a physical major credit card (not debit, prepaid, or virtual)
- The card must be in the main driver’s name, with the name printed on the card
- You must have sufficient available credit to cover the hold plus any expected charges
After you return the vehicle, Enterprise releases the hold. Your bank or card issuer controls how quickly the credit reappears on your account, which can take up to 15 working days. Bringing a backup credit card in your name is recommended in case your primary card is declined at the Nevada counter.
What are the operating hours for Enterprise locations in Nevada?
Enterprise counter hours in Nevada vary by location, and not all branches keep the same schedule. Below are examples from specific Nevada locations based on available data:
- North Las Vegas (Craig Road): Monday to Friday 8 AM to 6 PM, Saturday 8 AM to 2 PM, Sunday 9 AM to 12 PM
- Reno (Mill Street): Monday to Friday 8 AM to 6 PM, Saturday and Sunday 8 AM to 3 PM
- Elko Regional Airport: Monday to Friday 8 AM to 5 PM, closed weekends
- Some downtown Las Vegas neighbourhood branches operate on very limited windows, such as 1:30 PM to 3 PM daily
Hours at the Harry Reid International Airport (LAS) Enterprise counter in Las Vegas, Nevada may differ from neighbourhood branches and can change on public holidays. Always confirm the exact hours for your specific Enterprise location before your arrival, as after-hours pickup and return availability is not guaranteed at all Nevada sites.
If your flight arrives outside counter hours, check your booking confirmation for any after-hours instructions or contact the Enterprise branch directly in advance.
Is an International Driving Permit required for Enterprise rentals in Nevada?
No, an International Driving Permit (IDP) is not automatically required to hire from Enterprise in Nevada, but it is strongly recommended in certain situations.
If your driver’s licence uses a non-Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an IDP is mandatory as a translation alongside your original licence. Enterprise Nevada counter agents may not be able to verify a licence they cannot read without a translation document.
If your licence is in English or uses the Latin alphabet, you can generally hire from Enterprise in Nevada using your home country licence alone. However, carrying an IDP is still advisable as a precaution, since individual counter agents may request one.
Key rules to remember:
- The IDP is a translation only and is not valid without your original licence
- You must obtain the IDP in your home country before travelling to Nevada
- UK organisations such as AA do not issue IDPs to non-UK licence holders
- All documents presented at the Enterprise counter must be physical originals, not digital copies
Does Enterprise in Nevada charge a fee for additional drivers?
Yes, Enterprise in Nevada charges a daily fee for additional drivers unless your booking confirmation explicitly states that an additional driver is included at no charge.
The standard Enterprise additional driver fee in the UK, including Nevada, is GBP 12 per day plus applicable taxes. This fee is paid at the counter when you pick up the vehicle and is not prepaid through your booking.
Requirements for adding a driver at the Enterprise counter in Nevada:
- The additional driver must be physically present at pickup
- They must present a valid driver’s licence and government-issued ID
- They must meet the minimum age requirement (21 to 24 with a young-driver surcharge, 25 without)
- They must sign the hire agreement
Only drivers listed on the hire agreement are covered by the vehicle's protections, such as CDW/LDW. If someone drives the Enterprise hire in Nevada without being named on the contract, coverage may be void and additional charges could apply.
Check your booking confirmation before arriving at the Nevada counter to confirm whether an additional driver is already included in your rate.
What insurance coverage do I need for an Enterprise hire in Nevada?
When hiring from Enterprise in Nevada, two main types of cover are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Enterprise hire vehicle itself. If your booking confirmation shows CDW or LDW included, a deductible or excess may still apply unless the confirmation explicitly states zero deductible. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Enterprise hire in Nevada. Some UK states require hire companies to include a state-minimum liability amount, but not all states do. Nevada renters should verify whether liability cover is included in their rate or needs to be added at the counter.
Common mistakes to avoid at the Enterprise Nevada counter:
- Assuming CDW covers third-party damage, it does not
- Forgetting to add all additional drivers to the agreement, as cover applies only to named drivers
- Accepting optional extras at the counter without checking what your booking confirmation already includes
Review your booking confirmation carefully before arriving at any Enterprise location in Nevada to understand exactly what is and is not covered.
What is the fuel policy for Enterprise rentals in Nevada?
Enterprise hires in Nevada follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Steps to avoid fuel charges on your Nevada Enterprise hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Enterprise vehicle in Nevada with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Nevada has numerous fuel stations near major Enterprise return locations, including those at Harry Reid International Airport in Las Vegas and Reno-Tahoe International Airport. Ask the Enterprise agent at pickup to confirm the nearest station to your return point, or use a navigation app to locate one close to the drop-off address.
Can I pick up an Enterprise hire in Nevada and return it in a different city or state?
Yes, one-way hires are generally available through Enterprise in Nevada, but a drop-off fee may apply depending on the route.
If you pick up at one Nevada location, such as Las Vegas, and return at another Nevada city, such as Reno, a one-way or drop-off fee is likely. The same applies if you return the Enterprise vehicle in a different UK state. The fee amount varies by route, vehicle class, season, and availability.
How to check whether a drop-off fee applies:
- During booking, select your different return location and the fee will appear under the To Pay at Destination section on the rate details page
- Your booking confirmation will also list the drop-off fee if one applies to your Nevada Enterprise route
- If no fee appears, no drop-off charge applies to that specific route
Cross-border one-way hires, for example returning the Enterprise vehicle in Mexico or Canada, are subject to separate cross-border rules and may not be permitted. Always confirm cross-border driving permissions on your hire agreement before leaving Nevada.
The drop-off fee cannot be prepaid and is paid at the Enterprise counter at pickup.
Does Hola Car Rentals include travel assistance for Enterprise rentals in Nevada?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to Enterprise hires in Nevada as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.
If you are visiting Nevada from outside North America and something goes wrong during your Enterprise hire, for example a medical emergency on a remote Nevada highway or a flight cancellation affecting your trip, the travel assistance coverage can help.
Core benefits typically included:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free or collect) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
This cover does not replace CDW/LDW for damage to the Enterprise vehicle or LIS/ALI/SLI for third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your Nevada hire.
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