Enterprise Car Hire
in Cleveland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Cleveland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Cleveland.

No. With Hola Car Rentals, all costs and charges for your booking in Cleveland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Cleveland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Cleveland Hopkins International Airport (CLE), collecting your Enterprise hire car involves a short shuttle ride to the consolidated hire car facility.

• After collecting your baggage, exit through door 5 at the terminal.
• Board the shuttle to the consolidated hire car facility, a journey of approximately 4 to 6 minutes.
• Proceed to the Enterprise counter inside the facility to complete your paperwork and collect your keys.

From the moment you reach baggage claim to driving away, allow approximately 30 to 60 minutes, accounting for the shuttle, counter processing, and vehicle readiness. Enterprise at Cleveland Hopkins operates daily from 6:00 AM to 11:59 PM, and a 24-hour shuttle service connects the facility to the airport terminal even outside counter hours.

Enterprise operates two main locations in Cleveland, each with different hours.

• Cleveland Hopkins International Airport (CLE), 19601 Maplewood Ave: open daily 6:00 AM to 11:59 PM. A 24-hour shuttle connects the hire car facility to the terminal, so after-hours key drop is available at the Enterprise kiosk.
• Downtown Cleveland, 1802 Superior Ave E: open Monday through Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, and closed on Sundays.

If you plan to return your vehicle after hours at the downtown Cleveland location, confirm key-drop arrangements directly with Enterprise at that branch before your hire begins. For airport returns, park in the Enterprise lot and drop keys in the box at the Enterprise kiosk; the shuttle to the terminal departs every 5 to 7 minutes.

When collecting your Enterprise hire car in Cleveland, you must present the following physical documents at the counter.

• A valid, original driver’s licence in the main driver’s name. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside the original licence.
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets if you are visiting from abroad.

All documents must be physical originals. Digital copies are not accepted at the Enterprise counter in Cleveland. If your licence uses a non-Latin alphabet, obtain your IDP in your home country before travelling, as it cannot be issued locally.

Yes, Enterprise vehicles in Cleveland come equipped with an electronic toll device for use on Ohio toll roads, including the Ohio Turnpike (I-76, I-80, I-90), which runs east to west near Cleveland and connects to Indiana and Pennsylvania.

The Ohio Turnpike accepts E-ZPass electronically and cash or credit card at toll plazas. Typical 2026 rates for a passenger vehicle on the full westbound trip range from US$16.00 to US$27.75 depending on payment method, with E-ZPass saving roughly 33% compared to cash or credit.

At the Enterprise counter in Cleveland, you can choose between two toll billing options.

• Unlimited toll package: a fixed daily rate, typically US$11 to US$25 per day, covering all tolls incurred during the hire period.
• Pay-per-use: actual toll charges plus a daily administrative or processing fee (approximately US$4.95 per day, up to a rental maximum) applied only on days you use a toll road.

If you decline both options and drive through a cashless toll, Enterprise will bill the toll amount plus administrative fees to your card after the hire. To avoid unexpected charges, decide at the Cleveland counter which option suits your planned route before signing the hire agreement.

Yes, Enterprise in Cleveland charges a young driver surcharge for renters aged 21 to 24. The underage fee at Cleveland Enterprise locations is US$25 per day.

Drivers in this age group are also restricted to certain vehicle classes. At the downtown Cleveland Enterprise location, eligible categories for renters aged 21 to 24 include economy through full-size cars, cargo and minivans, and compact, small, and standard SUVs up to 5 passengers. Premium, luxury, and speciality vehicles are generally not available to drivers under 25.

The minimum age to rent at Enterprise in Cleveland without a surcharge is 25. Drivers under 21 are not eligible to rent. The young driver fee is paid at the counter and is not included in your prepaid rate, so Budget for it when planning your Cleveland trip.

Yes, you can add an additional driver to your Enterprise hire in Cleveland, but the additional driver must be present at the counter at the time of collection.

At Enterprise in Cleveland, the additional driver fee is US$15 per day. The additional driver must bring a valid driver’s licence and meet the same age and document requirements as the main driver. If the additional driver is aged 21 to 24, the US$25 per day young driver surcharge also applies on top of the additional driver fee.

To add an additional driver at the Cleveland Enterprise counter, follow these steps.

• Ensure the additional driver is physically present at collection with their valid driver’s licence.
• Ask the Enterprise agent to add them to the hire agreement.
• Both the main driver and the additional driver must sign the agreement.
• Verify the additional driver’s name appears on your paperwork before leaving the counter.

Only drivers listed on the hire agreement are covered by the vehicle’s protections. Anyone not named on the contract who drives the car may void coverage.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise hire in Cleveland.

This benefit is especially useful if your Cleveland itinerary takes you onto the Ohio Turnpike (I-76, I-80, I-90), where tolls for a passenger vehicle can range from US$16.00 to US$27.75 depending on your route and payment method.

To claim your Tolls Cashback after returning your Enterprise vehicle in Cleveland, send an email to [email protected] within 30 days of return with the following documents.

• Your Hola Car Rentals booking confirmation.
• A copy of the hire agreement signed at the Enterprise counter.
• A receipt or statement showing the toll charges paid during your hire period.

Use the subject line: Tolls Cashback - HOLA followed by your confirmation number. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, one-way hires are available from Enterprise locations in Cleveland, including Cleveland Hopkins International Airport (19601 Maplewood Ave) and the downtown Cleveland branch (1802 Superior Ave E).

One-way hires must be booked in advance and may incur a drop-off fee, which varies depending on the pickup and return locations, the vehicle class, and the distance between cities. This fee is separate from mileage, fuel, and tolls.

When booking a one-way hire through Hola Car Rentals, the drop-off fee will be shown under the "To pay at destination" section during checkout if it applies to your route. Review your confirmation to verify the fee before arriving at the Enterprise counter in Cleveland.

If you change your return location after booking, the hire may be repriced and a new or higher drop-off fee could apply. Mid-hire route changes must be approved by Enterprise directly. Always confirm the one-way terms on your hire agreement at the Cleveland counter before driving away.

When you collect your Enterprise hire car in Cleveland, a temporary authorisation hold will be placed on your credit card as a security deposit. This hold is not a charge but reduces your available credit until it is released after the hire ends.

For standard vehicles hired in the United States, typical holds range from US$300 to US$400. The exact amount at the Enterprise counter in Cleveland may vary based on the vehicle class, hire duration, and location. Enterprise does not disclose the precise hold amount in advance, so confirm it with the agent before the card is swiped.

• Only a major credit card with the driver’s name printed on the card is accepted for the deposit. Debit and prepaid cards are not accepted.
• Bring a backup credit card in case your primary card is declined.
• Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation in Cleveland.

After you return the Enterprise vehicle, the hold is released. Your bank or card issuer controls when the credit becomes available again, which can take up to 15 business days.

At the Enterprise counter in Cleveland, you can review and add several insurance and protection products to your hire agreement.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your plan states zero.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving. At the downtown Cleveland Enterprise location, Extended Protection (EP) provides third-party liability equal to Ohio's minimum financial responsibility limits, plus excess coverage up to US$1,000,000 per accident where available.

CDW and LDW do not cover third-party liability, your personal injuries, or your belongings. These are separate protections. Ohio does not require hire companies to include state-minimum liability in all cases, so confirm what is included in your specific Enterprise hire agreement in Cleveland before declining any coverage.

Review your booking confirmation to see which protections are already included in your prepaid rate before adding options at the counter.

Enterprise hires in Cleveland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At collection, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Cleveland counter.

When returning your Enterprise vehicle in Cleveland, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

• For airport returns at Cleveland Hopkins (CLE), refuel near the airport before parking in the Enterprise lot and dropping keys at the kiosk.
• For the downtown Cleveland location (1802 Superior Ave E), refuel near the branch before returning the vehicle.

If you return the Enterprise car in Cleveland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

An International Driving Permit (IDP) is not always mandatory to hire from Enterprise in Cleveland, but it depends on your licence.

• If your driver’s licence uses a non-Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required alongside your original licence at the Enterprise counter in Cleveland.
• If your licence is in English or uses a Latin alphabet, an IDP is recommended but not strictly mandatory in most cases.

The IDP is a translation document only. It is not a standalone licence and will not be accepted without your original driver’s licence. Enterprise in Cleveland requires both documents to be presented together if an IDP applies to your situation.

Obtain your IDP in your home country before travelling to Cleveland. It cannot be issued locally in the United States. The American Automobile Association (AAA) issues IDPs only to holders of US driver’s licences, so international visitors must arrange this before departure.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Enterprise hire in Cleveland as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.

If you are visiting Cleveland from outside North America and something unexpected happens during your hire period, such as a medical emergency on the Ohio Turnpike or a road incident far from the city, the travel assistance coverage can help with the following.

• Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of a road accident.
• Compensation for baggage lost by the airline.
• Flight cancellation insurance.

To reach the assistance line 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms and limits that apply to your Enterprise hire in Cleveland.