Enterprise Car Hire
in Birmingham

Hola Car Rentals is the only premium partner of the top car hire brands operating in Birmingham, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Birmingham.

No. With Hola Car Rentals, all costs and charges for your booking in Birmingham are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Birmingham charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Birmingham-Shuttlesworth International Airport (BHM) is located at 5900 Messer Airport Hwy, Birmingham, AL 35212. After landing, follow signs to baggage claim and then proceed directly to the Enterprise hire counter inside the terminal to obtain your hire agreement. Vehicles are available at the on-site pickup and drop-off depot, which is in close proximity to the counter, so no shuttle or separate hire car centre bus is required.

The Enterprise counter at Birmingham airport is open daily from 7:00 AM to 11:59 PM. If your flight arrives outside those hours, plan accordingly, as after-hours pickup is not confirmed at this location.

If you are picking up at one of the downtown Birmingham Enterprise branches instead, go directly to the street address by GPS: 2325 5th Ave N (Downtown Central City, open Mon-Fri 8:00 AM to 6:00 PM, Sat 9:00 AM to 12:00 PM, Sun 12:00 PM to 3:00 PM) or 2728 4th Ave S (Downtown Southside, open Mon-Fri 8:00 AM to 6:00 PM, Sat 9:00 AM to 12:00 PM, closed Sunday).

To pick up your Enterprise hire car in Birmingham, you must bring the following physical documents:

• A valid, unexpired driver’s licence with a photograph (original, not a digital copy). If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a translation alongside your original licence.
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold. Debit and prepaid cards are not accepted for the deposit.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• If visiting from outside the United Kingdom, your inbound and outbound travel documentation (flight tickets or cruise tickets).

At the Enterprise counter in Birmingham, digital documents are not accepted. All documents must be physical originals. If your licence is from Mexico, Enterprise may also request a valid voter registration card plus travel documentation.

The IDP is not a standalone document and must always be carried together with your original licence.

Yes, a major credit card is required to hire from Enterprise in Birmingham. At pickup, the Enterprise counter will place a temporary authorisation hold on a physical credit card in the main driver’s name, with the driver’s name printed on the card.

For standard vehicles in the United Kingdom, typical security holds range from approximately GBP 300 to GBP 400, though the exact amount is set by Enterprise at the Birmingham counter and may vary by vehicle class or hire length.

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit, not a debit or prepaid card.
• The card must be in the main driver’s name and physically present at the counter.
• Digital wallets, virtual cards, and someone else’s card are not accepted for the deposit.
• Even if you prepaid your booking online, you must still present a physical credit card at the Birmingham Enterprise counter for the hold.

The hold is released after you return the vehicle, but your bank controls when the funds become available again, which can take up to 15 working days. Bring a backup credit card in case your primary card is declined.

Alabama operates several toll roads that you may encounter when driving your Enterprise hire car from Birmingham. The state uses the Alabama Freedom Pass system, and tolls can be paid with cash, credit or debit card, or the Alabama Freedom Pass transponder at toll booths.

Common toll costs for standard 2-axle vehicles in Alabama include:

• Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
• Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
• Emerald Mountain Expressway (Dozier Road): US$1.75
• Foley Beach Express Toll Bridge: US$2.75

Enterprise vehicles in the United Kingdom typically include an electronic toll device. At the Birmingham pickup counter, you can choose to enrol in an unlimited toll programme (generally GBP 11 to GBP 25 per day depending on the partner and location) or pay per use. If you opt out and drive through a toll, Enterprise will charge the toll amount plus an administrative processing fee to your credit or debit card after the hire ends.

Unlike many major metropolitan areas, Alabama has no congestion charges or emissions zones, so the only road fees you need to plan for are the toll roads listed above.

Yes, you can add an additional driver to your Enterprise hire in Birmingham, but the additional driver must be present at the counter at the time of pickup with a valid driver’s licence.

For Enterprise in Birmingham, the additional driver fee is GBP 15 per day plus applicable taxes when not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra charge.

• The additional driver must meet the same age and document requirements as the main driver.
• They must physically appear at the Birmingham Enterprise counter and sign the hire agreement.
• If the additional driver’s licence uses a non-Latin alphabet, they will also need an International Driving Permit.
• Only drivers listed on the hire agreement are covered by the vehicle’s protections such as CDW/LDW.

A spouse or domestic partner may be added at no charge at some Enterprise locations, but this is not guaranteed. Always verify with the agent at the Birmingham counter. If you need to add a driver after pickup, you must visit an Enterprise branch in person to update the agreement.

Yes, all Hola Car Rentals bookings, including Enterprise hires in Birmingham, include Tolls Cashback. You can get up to 5% of your total booking value back for tolls you paid during your hire, such as those on Alabama toll roads like the Tuscaloosa Bypass or the Montgomery Expressway Bridge.

To claim your cashback after returning your Enterprise vehicle in Birmingham:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}.
• Attach your Hola Car Rentals confirmation, the signed hire agreement from Enterprise, and a receipt or statement showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for your booking.

The refund is issued to the same payment method used for your original reservation and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. The cashback covers toll charges only, not administrative fees, fines, or parking tickets.

The minimum age to hire from Enterprise in Birmingham without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire from Enterprise in Birmingham but will be charged a daily young-driver surcharge, and most vehicle classes are restricted.

• Enterprise in Birmingham charges GBP 15 per day plus taxes for the young-driver surcharge for drivers under 25.
• Drivers under 25 are generally limited to smaller vehicle categories such as economy, compact, and intermediate cars or compact SUVs. Premium, full-size, luxury, minivan, and convertible classes typically require the driver to be 25 or older.
• Drivers under 21 are not eligible to hire from Enterprise in Birmingham.

Alabama is not one of the states (like New York or Michigan) that legally requires hire companies to rent to drivers aged 18 and older, so the standard Enterprise policy applies here.

All standard requirements still apply regardless of age: a valid driver’s licence, a major credit card in the main driver’s name for the security deposit, and any required International Driving Permit if your licence uses a non-Latin alphabet.

Enterprise in Birmingham follows a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.

• At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on your hire agreement.
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Birmingham Enterprise location.
• Refuel within approximately 10 miles of the return location (BHM airport or your downtown Birmingham branch) so the gauge does not drop before you arrive.
• Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the Enterprise vehicle in Birmingham with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the retail pump price, plus a refuelling service fee.

If the tank was not full at pickup, ask the Enterprise agent to record the exact level on the hire agreement and return it at that same level to avoid charges. Regular petrol in the Birmingham area averages around GBP 1.50 per litre, so refuelling locally before return is the most cost-effective option.

Yes, most Hola Car Rentals bookings, including Enterprise hires in Birmingham, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit applies only to non-UK and non-Canadian customers. Residents of the United Kingdom and Canada do not qualify for this benefit.

For eligible renters, the travel assistance coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers.
• Legal assistance in case of an accident, which can be especially useful if you are involved in an incident on Alabama highways near Birmingham.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance during your Enterprise hire in Birmingham, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. This coverage does not replace CDW/LDW for damage to the Enterprise vehicle or third-party liability insurance.

Yes, one-way hires with Enterprise are possible, allowing you to pick up in Birmingham and return the vehicle in a different city, but a drop-off fee may apply depending on your route.

The drop-off fee is route-specific and varies by destination, vehicle class, and season. Here is what to expect:

• Returning to a different Enterprise location within the same city or metropolitan area often carries no drop-off fee.
• Returning to a different city or region typically incurs a one-way drop-off fee, which will be shown under the "To pay at destination" section during the Hola Car Rentals booking process.
• Cross-country or remote routes may carry higher fees or may not be permitted for certain vehicle classes.

Always check the details page of your selected rate during booking to confirm whether a drop-off fee applies to your Birmingham Enterprise route. The fee is not prepaid and is not covered by No Extra Charges© unless it was not disclosed on your booking confirmation.

If you need to change your drop-off location after booking, contact Hola Car Rentals support, as mid-hire route changes must be approved by Enterprise and may result in re-pricing.

The insurance and protection options available with your Enterprise hire in Birmingham depend on the rate plan you selected when booking through Hola Car Rentals.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): Reduces your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to third parties.
• Third-Party Liability (LIS/ALI/SLI): Covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Birmingham. Some UK regions require a minimum level of liability, but not all do. Hola Car Rentals strongly recommends adding supplementary liability coverage up to GBP 300,000.

CDW/LDW and LIS/ALI/SLI are separate protections and should be used together for comprehensive cover. Neither covers your personal belongings (that requires Personal Effects Cover) or your own injuries (that requires Personal Accident Insurance).

Review your Hola Car Rentals confirmation to confirm exactly which protections are included in your Birmingham Enterprise rate before arriving at the counter.

If your flight is delayed and you arrive later than your scheduled pickup time at the Birmingham Enterprise counter, the following rules apply:

• If the delay is less than 24 hours from your original pickup time, Enterprise in Birmingham will hold your reservation. Make sure you arrive during the counter's opening hours (7:00 AM to 11:59 PM at BHM airport).
• If the delay exceeds 24 hours, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected]. Changes are not guaranteed but the team will assist where possible.

The standard grace period on return is typically 30 minutes. Returning the Enterprise vehicle in Birmingham beyond that window may result in charges for extra hours or days, plus a late return fee.

If you arrive at the Birmingham airport Enterprise counter and it is unexpectedly closed, use the courtesy phone available at the rental area or contact the number listed on your hire agreement for instructions.

An International Driving Permit (IDP) is not always mandatory to hire from Enterprise in Birmingham, but it is strongly recommended in certain situations and required in others.

• If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is required at the Birmingham Enterprise counter. Without it, the counter may refuse to complete the hire.
• If your licence is in English or uses the Latin alphabet, an IDP is not mandatory but is still recommended as a helpful translation document.
• If your licence is from Mexico, Enterprise in Birmingham may also request a valid voter registration card plus inbound and outbound travel documentation.

The IDP is a translation booklet only and is not a standalone licence. You must carry it together with your original driver’s licence at all times. Digital licences and photocopies are not accepted at the Birmingham Enterprise counter.

Obtain your IDP in your home country before travelling, as UK organisations such as AA do not issue IDPs to non-UK licences. All documents presented at the Birmingham Enterprise counter must be physical originals.