VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Dollar in Birmingham include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Birmingham, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Birmingham.
Will I face unexpected charges at the Dollar counter in Birmingham when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Dollar booking in Birmingham are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Birmingham charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Birmingham Airport (BHM)?
The Dollar counter at Birmingham-Shuttlesworth International Airport (BHM) is located inside the terminal, so you can walk directly to it after collecting your luggage without needing a shuttle. The rental facility address is 5600 Airline Dr, Birmingham, AL 35212.
Dollar also operates a shuttle service from the airport to the facility if needed. Counter hours at the Birmingham airport location are 8:00 am to 10:00 pm daily, including weekends.
- Follow the car rental signs inside the BHM terminal to reach the Dollar counter
- A shuttle option is available from the airport to the 5600 Airline Dr facility
- The counter is open seven days a week, 8:00 am to 10:00 pm
If you are arriving on a late flight, plan your arrival time carefully, as Dollar does not confirm after-hours pickup at Birmingham Airport. Arriving before 10:00 pm ensures you can complete your pickup without issues.
What are the Dollar rental hours at the downtown Birmingham location?
The Dollar downtown Birmingham location is at 2508 5th Ave S, Birmingham, AL 35233. Hours differ from the airport location, so it is important to plan accordingly before booking.
- Monday through Friday: 8:00 am to 10:00 pm
- Saturday: 9:00 am to 12:00 pm only
- Sunday: hours are not confirmed and the location may be closed
If you need to pick up or return a Dollar vehicle in Birmingham on a weekend, the airport location at 5600 Airline Dr is the more reliable option, as it operates daily from 8:00 am to 10:00 pm. The downtown Birmingham Dollar counter does not have a shuttle service, so plan to arrive by taxi or rideshare.
Always confirm current hours directly with Dollar before your trip, as holiday schedules may differ from standard operating hours.
Are there toll roads near Birmingham that affect my Dollar rental?
Yes, Alabama has toll roads that can affect your Dollar rental in and around Birmingham. Alabama uses its own system called the Alabama Freedom Pass rather than National networks like E-ZPass or SunPass.
Common toll roads in Alabama with costs for standard 2-axle vehicles include:
- Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
- Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
- Emerald Mountain Expressway (Dozier Road): US$1.75
- Foley Beach Express Toll Bridge: US$2.75
Dollar vehicles in Birmingham may come equipped with a PlatePass transponder for all-inclusive tolling at a pre-paid daily rate. You can also opt out at the counter and pay tolls manually at booths using cash or card, as Alabama toll roads still accept cash payments.
All Dollar rentals booked through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental. Submit your claim with receipts within 30 days of returning the vehicle.
What documents do I need to pick up a Dollar rental car in Birmingham?
To pick up your Dollar rental car in Birmingham, you must bring the following physical documents to the counter:
- A valid, original driver's license (not a digital copy)
- A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation
- Round-trip flight or travel tickets if you are visiting from abroad
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license at the Birmingham Dollar counter. The IDP is a translation only and cannot be used without the original license.
Debit cards and prepaid cards are not accepted for the security deposit at Dollar locations in Birmingham. Bring a backup credit card in your name in case your primary card is declined. All documents must be physical originals; digital versions on a phone or tablet will not be accepted.
How does the Tolls Cashback benefit work for Dollar rentals in Birmingham?
Yes, all Dollar rentals booked through Hola Car Rentals in Birmingham include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your rental period.
Alabama toll roads such as the Tuscaloosa Bypass (US$1.50) and the Foley Beach Express (US$2.75) are examples of charges that qualify. Whether you pay through Dollar's PlatePass program or directly at a toll booth, you can submit a claim after returning the vehicle.
To claim your Tolls Cashback after your Birmingham rental:
- Email [email protected] within 30 days of returning the Dollar vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the Dollar rental agreement, and a receipt or statement showing toll charges
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
Can I add an additional driver to my Dollar rental in Birmingham?
Yes, you can add an additional driver to your Dollar rental in Birmingham, but the additional driver must be present at the counter at the time of pickup with their own valid driver's license.
For Dollar in Birmingham, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes, unless your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge.
Requirements for adding a driver at the Birmingham Dollar counter:
- The additional driver must appear in person at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must sign the rental agreement
- They must meet the minimum age requirements for Birmingham, Alabama
Only drivers listed on the Dollar rental agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle in Birmingham, coverage may be void and additional charges could apply. Check your booking confirmation before arriving at the counter to confirm whether the additional driver fee is already included in your rate.
What is the security deposit for a Dollar rental in Birmingham?
When you pick up your Dollar rental car in Birmingham, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.
Important things to know about the deposit at the Birmingham Dollar counter:
- The hold is placed on a major credit card in the main driver's name, with the driver's name printed on the physical card
- Debit cards and prepaid cards are not accepted for the deposit
- The hold reduces your available credit until it is released after you return the vehicle
- Your bank controls when the hold disappears from your statement, which can take up to 15 business days after return
Even if you prepaid your Dollar booking online, you are still required to present a physical credit card at the Birmingham counter for the deposit hold. Bring a backup credit card in your name in case your primary card is declined. If you are renting a premium or specialty vehicle, expect a higher hold amount than the standard estimate.
Can I pick up a Dollar car in Birmingham and return it in another city?
Yes, one-way rentals with Dollar are possible from Birmingham, allowing you to pick up in Birmingham and return the vehicle at a different location such as Montgomery or Huntsville. However, a drop-off fee may apply depending on the route.
Key things to know about one-way Dollar rentals from Birmingham:
- The drop-off fee is route-specific and varies by destination, vehicle class, and season
- The fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation
- Same-city routes (for example, Birmingham Airport to downtown Birmingham) often have no drop-off fee
- Longer routes between different cities or states typically carry a drop-off fee
The drop-off fee cannot be prepaid and is settled directly with Dollar at the counter. If a fee appears on your confirmation, verify it matches what the Birmingham Dollar counter charges at pickup. If the counter adds a fee that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support after the rental is complete.
What is the minimum age to rent a Dollar car in Birmingham?
The minimum age to rent a Dollar car in Birmingham, Alabama without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the Birmingham Dollar counter.
For Dollar in Birmingham, the young-renter surcharge is US$13.50 per rental day plus taxes, with a maximum of US$189 plus taxes. Drivers under 25 are also restricted from renting certain vehicle classes, including full-size, premium, luxury, SUV, minivan, and convertible categories.
- Age 25 and older: no surcharge, full vehicle class access
- Age 21 to 24: young-renter surcharge applies, limited to economy, compact, and intermediate classes
- Under 21: not eligible to rent at Dollar locations in Birmingham
Alabama is not one of the states (like New York or Michigan) that requires rental companies to rent to drivers aged 18 and older, so the standard Dollar policy of 21 as the minimum applies in Birmingham. All drivers, regardless of age, must present a valid driver's license and a major credit card in their name at the counter.
Does Dollar in Birmingham use a toll transponder in the rental car?
Yes, Dollar vehicles in Birmingham are typically equipped with a toll device, as Alabama has toll roads that require electronic payment or cash. Dollar offers PlatePass, an all-inclusive tolling program available at a pre-paid daily rate, which you can choose to activate or decline at the counter.
Your options at the Birmingham Dollar counter:
- Activate the PlatePass program for a fixed daily rate covering unlimited tolls during your rental
- Opt out and pay tolls manually at Alabama toll booths, which still accept cash and card payments
- If you plan to use your own transponder, inform the Dollar agent at pickup and ask them to deactivate the vehicle's built-in device to avoid duplicate charges
If you drive through a toll in Birmingham or elsewhere in Alabama without enrolling in a toll program, Dollar will charge the toll amount plus an administrative processing fee to your credit card after the rental ends. Toll charges can appear on your statement days or even weeks after you return the vehicle in Birmingham, which is normal processing behavior.
What is the fuel policy for Dollar rentals in Birmingham?
Dollar rentals in Birmingham follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow for fuel at your Birmingham Dollar rental:
- At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location (5600 Airline Dr for the airport, or 2508 5th Ave S for downtown Birmingham) so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
If you return the Dollar vehicle in Birmingham with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge as evidence. The correct fuel type (gasoline or diesel) is important; using the wrong fuel is not covered by the fuel policy.
Does Dollar in Birmingham have one-way street rules I should know about?
Yes, downtown Birmingham has an ongoing conversion of historic one-way streets to two-way operations, which can be confusing for drivers unfamiliar with the area. Unlike cities with a uniform grid, Birmingham's downtown has a patchwork of one-way and two-way corridors that are changing over time.
Specific examples that affect drivers in your Dollar rental:
- 17th Street North runs southbound as a one-way
- 18th Street North runs northbound as a one-way
- 4th Avenue North has been converted to two-way to reconnect neighborhoods divided by I-65 construction
- The area near UAB (University of Alabama at Birmingham) shifts abruptly between one-way and two-way with varying lane counts of 3 to 5 lanes
Speed enforcement in Birmingham relies primarily on police patrols rather than fixed cameras. The nearby Center Point area uses mobile speed vans for civil fines that do not affect your driving record, but Birmingham proper does not have widespread fixed speed cameras. This differs from many international cities where automated enforcement is common.
Using the GPS or navigation add-on available through Dollar at the Birmingham counter can help you navigate these changing street layouts with up-to-date routing.
Does my Dollar Birmingham rental include travel assistance if something goes wrong?
Yes, most Dollar rentals booked through Hola Car Rentals in Birmingham include travel assistance coverage provided by Terrawind Global Protection. However, this benefit applies only to travelers who are not residents of the United States or Canada.
If you are visiting Birmingham from outside North America and something goes wrong during your Dollar rental, the travel assistance coverage typically includes:
- Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your location in Birmingham, and a brief description of what happened. This coverage does not replace CDW/LDW for damage to the Dollar vehicle itself, nor does it cover third-party liability to others.
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