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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 6 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 16 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

What does my Hola Car Rentals booking with Dollar in Birmingham include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Birmingham, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Birmingham.

Will I face unexpected charges at the Dollar counter in Birmingham when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Dollar booking in Birmingham are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Birmingham charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Birmingham Airport (BHM)?

The Dollar counter at Birmingham-Shuttlesworth International Airport (BHM) is located inside the terminal, so you can walk directly to it after collecting your luggage without needing a shuttle. The rental facility address is 5600 Airline Dr, Birmingham, AL 35212.

Dollar also operates a shuttle service from the airport to the facility if needed. Counter hours at the Birmingham airport location are 8:00 am to 10:00 pm daily, including weekends.

  • Follow the car rental signs inside the BHM terminal to reach the Dollar counter
  • A shuttle option is available from the airport to the 5600 Airline Dr facility
  • The counter is open seven days a week, 8:00 am to 10:00 pm

If you are arriving on a late flight, plan your arrival time carefully, as Dollar does not confirm after-hours pickup at Birmingham Airport. Arriving before 10:00 pm ensures you can complete your pickup without issues.

What are the Dollar rental hours at the downtown Birmingham location?

The Dollar downtown Birmingham location is at 2508 5th Ave S, Birmingham, AL 35233. Hours differ from the airport location, so it is important to plan accordingly before booking.

  • Monday through Friday: 8:00 am to 10:00 pm
  • Saturday: 9:00 am to 12:00 pm only
  • Sunday: hours are not confirmed and the location may be closed

If you need to pick up or return a Dollar vehicle in Birmingham on a weekend, the airport location at 5600 Airline Dr is the more reliable option, as it operates daily from 8:00 am to 10:00 pm. The downtown Birmingham Dollar counter does not have a shuttle service, so plan to arrive by taxi or rideshare.

Always confirm current hours directly with Dollar before your trip, as holiday schedules may differ from standard operating hours.

Are there toll roads near Birmingham that affect my Dollar rental?

Yes, Alabama has toll roads that can affect your Dollar rental in and around Birmingham. Alabama uses its own system called the Alabama Freedom Pass rather than National networks like E-ZPass or SunPass.

Common toll roads in Alabama with costs for standard 2-axle vehicles include:

  • Montgomery Expressway Bridge (Alabama River Parkway): US$1.50
  • Tuscaloosa Bypass (Joe Mallisham Parkway): US$1.50
  • Emerald Mountain Expressway (Dozier Road): US$1.75
  • Foley Beach Express Toll Bridge: US$2.75

Dollar vehicles in Birmingham may come equipped with a PlatePass transponder for all-inclusive tolling at a pre-paid daily rate. You can also opt out at the counter and pay tolls manually at booths using cash or card, as Alabama toll roads still accept cash payments.

All Dollar rentals booked through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your rental. Submit your claim with receipts within 30 days of returning the vehicle.

What documents do I need to pick up a Dollar rental car in Birmingham?

To pick up your Dollar rental car in Birmingham, you must bring the following physical documents to the counter:

  • A valid, original driver's license (not a digital copy)
  • A major credit card in the main driver's name, with the driver's name printed on the physical card, for the security deposit hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation
  • Round-trip flight or travel tickets if you are visiting from abroad

If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is required alongside your original license at the Birmingham Dollar counter. The IDP is a translation only and cannot be used without the original license.

Debit cards and prepaid cards are not accepted for the security deposit at Dollar locations in Birmingham. Bring a backup credit card in your name in case your primary card is declined. All documents must be physical originals; digital versions on a phone or tablet will not be accepted.

How does the Tolls Cashback benefit work for Dollar rentals in Birmingham?

Yes, all Dollar rentals booked through Hola Car Rentals in Birmingham include the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your rental period.

Alabama toll roads such as the Tuscaloosa Bypass (US$1.50) and the Foley Beach Express (US$2.75) are examples of charges that qualify. Whether you pay through Dollar's PlatePass program or directly at a toll booth, you can submit a claim after returning the vehicle.

To claim your Tolls Cashback after your Birmingham rental:

  • Email [email protected] within 30 days of returning the Dollar vehicle
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the Dollar rental agreement, and a receipt or statement showing toll charges

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Can I add an additional driver to my Dollar rental in Birmingham?

Yes, you can add an additional driver to your Dollar rental in Birmingham, but the additional driver must be present at the counter at the time of pickup with their own valid driver's license.

For Dollar in Birmingham, the additional driver fee is US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes, unless your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge.

Requirements for adding a driver at the Birmingham Dollar counter:

  • The additional driver must appear in person at pickup
  • They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
  • They must sign the rental agreement
  • They must meet the minimum age requirements for Birmingham, Alabama

Only drivers listed on the Dollar rental agreement are covered by protections such as CDW/LDW. If someone not listed on the contract drives the vehicle in Birmingham, coverage may be void and additional charges could apply. Check your booking confirmation before arriving at the counter to confirm whether the additional driver fee is already included in your rate.

What is the security deposit for a Dollar rental in Birmingham?

When you pick up your Dollar rental car in Birmingham, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, location, and season.

Important things to know about the deposit at the Birmingham Dollar counter:

  • The hold is placed on a major credit card in the main driver's name, with the driver's name printed on the physical card
  • Debit cards and prepaid cards are not accepted for the deposit
  • The hold reduces your available credit until it is released after you return the vehicle
  • Your bank controls when the hold disappears from your statement, which can take up to 15 business days after return

Even if you prepaid your Dollar booking online, you are still required to present a physical credit card at the Birmingham counter for the deposit hold. Bring a backup credit card in your name in case your primary card is declined. If you are renting a premium or specialty vehicle, expect a higher hold amount than the standard estimate.

Can I pick up a Dollar car in Birmingham and return it in another city?

Yes, one-way rentals with Dollar are possible from Birmingham, allowing you to pick up in Birmingham and return the vehicle at a different location such as Montgomery or Huntsville. However, a drop-off fee may apply depending on the route.

Key things to know about one-way Dollar rentals from Birmingham:

  • The drop-off fee is route-specific and varies by destination, vehicle class, and season
  • The fee is shown during the booking process under the "To pay at destination" section and will also appear on your confirmation
  • Same-city routes (for example, Birmingham Airport to downtown Birmingham) often have no drop-off fee
  • Longer routes between different cities or states typically carry a drop-off fee

The drop-off fee cannot be prepaid and is settled directly with Dollar at the counter. If a fee appears on your confirmation, verify it matches what the Birmingham Dollar counter charges at pickup. If the counter adds a fee that was not disclosed on your confirmation, keep all paperwork and contact Hola Car Rentals support after the rental is complete.

What is the minimum age to rent a Dollar car in Birmingham?

The minimum age to rent a Dollar car in Birmingham, Alabama without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent but will be charged an additional daily underage fee at the Birmingham Dollar counter.

For Dollar in Birmingham, the young-renter surcharge is US$13.50 per rental day plus taxes, with a maximum of US$189 plus taxes. Drivers under 25 are also restricted from renting certain vehicle classes, including full-size, premium, luxury, SUV, minivan, and convertible categories.

  • Age 25 and older: no surcharge, full vehicle class access
  • Age 21 to 24: young-renter surcharge applies, limited to economy, compact, and intermediate classes
  • Under 21: not eligible to rent at Dollar locations in Birmingham

Alabama is not one of the states (like New York or Michigan) that requires rental companies to rent to drivers aged 18 and older, so the standard Dollar policy of 21 as the minimum applies in Birmingham. All drivers, regardless of age, must present a valid driver's license and a major credit card in their name at the counter.

Does Dollar in Birmingham use a toll transponder in the rental car?

Yes, Dollar vehicles in Birmingham are typically equipped with a toll device, as Alabama has toll roads that require electronic payment or cash. Dollar offers PlatePass, an all-inclusive tolling program available at a pre-paid daily rate, which you can choose to activate or decline at the counter.

Your options at the Birmingham Dollar counter:

  • Activate the PlatePass program for a fixed daily rate covering unlimited tolls during your rental
  • Opt out and pay tolls manually at Alabama toll booths, which still accept cash and card payments
  • If you plan to use your own transponder, inform the Dollar agent at pickup and ask them to deactivate the vehicle's built-in device to avoid duplicate charges

If you drive through a toll in Birmingham or elsewhere in Alabama without enrolling in a toll program, Dollar will charge the toll amount plus an administrative processing fee to your credit card after the rental ends. Toll charges can appear on your statement days or even weeks after you return the vehicle in Birmingham, which is normal processing behavior.

What is the fuel policy for Dollar rentals in Birmingham?

Dollar rentals in Birmingham follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for fuel at your Birmingham Dollar rental:

  • At pickup, check the fuel gauge with the Dollar agent and confirm the starting level is recorded on the rental agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location (5600 Airline Dr for the airport, or 2508 5th Ave S for downtown Birmingham) so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Dollar vehicle in Birmingham with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices, plus a refueling service fee. For after-hours returns, leave the fuel receipt in the key envelope and keep a photo of the full gauge as evidence. The correct fuel type (gasoline or diesel) is important; using the wrong fuel is not covered by the fuel policy.

Does Dollar in Birmingham have one-way street rules I should know about?

Yes, downtown Birmingham has an ongoing conversion of historic one-way streets to two-way operations, which can be confusing for drivers unfamiliar with the area. Unlike cities with a uniform grid, Birmingham's downtown has a patchwork of one-way and two-way corridors that are changing over time.

Specific examples that affect drivers in your Dollar rental:

  • 17th Street North runs southbound as a one-way
  • 18th Street North runs northbound as a one-way
  • 4th Avenue North has been converted to two-way to reconnect neighborhoods divided by I-65 construction
  • The area near UAB (University of Alabama at Birmingham) shifts abruptly between one-way and two-way with varying lane counts of 3 to 5 lanes

Speed enforcement in Birmingham relies primarily on police patrols rather than fixed cameras. The nearby Center Point area uses mobile speed vans for civil fines that do not affect your driving record, but Birmingham proper does not have widespread fixed speed cameras. This differs from many international cities where automated enforcement is common.

Using the GPS or navigation add-on available through Dollar at the Birmingham counter can help you navigate these changing street layouts with up-to-date routing.

Does my Dollar Birmingham rental include travel assistance if something goes wrong?

Yes, most Dollar rentals booked through Hola Car Rentals in Birmingham include travel assistance coverage provided by Terrawind Global Protection. However, this benefit applies only to travelers who are not residents of the United States or Canada.

If you are visiting Birmingham from outside North America and something goes wrong during your Dollar rental, the travel assistance coverage typically includes:

  • Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To get help 24 hours a day, 7 days a week:

When you call, provide your full name, your Hola Car Rentals confirmation number (for example, HOLA1000000), your location in Birmingham, and a brief description of what happened. This coverage does not replace CDW/LDW for damage to the Dollar vehicle itself, nor does it cover third-party liability to others.

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