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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 8 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 3 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 3 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 3 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 3 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 3 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 3 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 3 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 2 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 2 months ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 2 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 2 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 2 months ago
"So far so good"
Judy Winkin
Judy Winkin
5 2 months ago
"Easy and good deal"
Samantha de León
Samantha de León
5 2 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 2 months ago
"Very easy to book and competitive prices."
ju
ju
5 2 months ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 2 months ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 2 months ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 months ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 2 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 month ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 month ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 1 month ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 1 month ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 4 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 4 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 4 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 3 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 4 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 3 weeks ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 3 weeks ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 3 weeks ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 2 weeks ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 2 weeks ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 2 weeks ago
"Excellent service"
Tanner Blair
Tanner Blair
5 2 weeks ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 2 weeks ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 weeks ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 2 weeks ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 2 weeks ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 2 weeks ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 weeks ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 weeks ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 1 week ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 1 week ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 1 week ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 1 week ago
"Excellent price"
Handy Hermawan
Handy Hermawan
5 1 week ago
"Fast easy and great discounts"
Kerry Durrant
Kerry Durrant
5 1 week ago
"Nice and Easy process - got travel insurance too with the booking also !"
Marika Camilleri
Marika Camilleri
5 1 week ago
"Definitely the cheapest car hire option available in Hawaii"
amelie vincent
amelie vincent
5 1 week ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
emre k
emre k
5 5 days ago
"great prices, smooth transaction, clear cost breakdown. seems great"
orin sae
orin sae
5 4 days ago
"friendly user (via web) low prices good conditions"
Lee-Anne Duncan
Lee-Anne Duncan
5 3 days ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
Akshay Baheti
Akshay Baheti
5 3 days ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Akos Bernat
Akos Bernat
5 2 days ago
"Very good prices"
H.M. F.
H.M. F.
5 yesterday
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"

About renting a car with Dollar in Alaska

Dollar operates at Alaska's two main gateways — Ted Stevens Anchorage International Airport (ANC) and Fairbanks International Airport (FAI) — plus smaller terminals in Juneau, Ketchikan, and Sitka where counters are typically staffed by local licensees near baggage claim. At ANC, the counter is not in the main terminal: it sits inside the consolidated Rental Car Center at 4940 West International Airport Road, reached by a free shuttle that runs roughly every 15 minutes from one level below baggage claim in the South Terminal. Allow 30 to 60 minutes from deplaning to driving away; the counter operates daily from 6:00 AM to 2:00 AM, so very late arrivals will need to wait until morning. Alaska has no electronic toll network — the only toll road is the Anton Anderson Memorial Tunnel near Whittier, where cash or credit card is accepted at a staffed booth, so there is no need to add a rental toll package. Fuel averages around US$4.60–4.66 per gallon statewide, noticeably above the US mainland average. If you are renting in winter, ask the Anchorage location directly about snow tire availability and any associated cost before pickup. Dollar requires a credit card in the primary driver's name at pickup; a hold of roughly US$200 above the estimated rental total is placed on that card. If your license uses a non-Latin script, carry an International Driving Permit alongside your original license.

Frequently Asked Questions

What does my Hola Car Rentals booking with Dollar in Alaska include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car rental brands operating in Alaska, including Dollar, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected Dollar rental experience and peace of mind throughout your trip in Alaska.

Will I face unexpected charges at the Dollar counter in Alaska when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your Dollar booking in Alaska are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Dollar counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Dollar counter in Alaska charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Dollar to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Dollar counter at Anchorage Airport in Alaska?

The Dollar counter in Alaska at Anchorage (Ted Stevens Anchorage International Airport) is located at 4940 W International Airport Road, directly adjacent to the terminal. After collecting your bags, follow the car rental signs to the Dollar desk, where staff will process your agreement and direct you to the vehicle lot via shuttle.

The Anchorage Airport Dollar location is open from 6:00 AM to 2:00 AM daily, making it one of the later-closing rental counters in Alaska. If you are arriving on a late-night flight, this extended window covers most arrival times.

Dollar also operates a second location in Alaska at 3730 Spenard Road in central Anchorage (open 8:00 AM to 5:30 PM daily) and an airport counter in Fairbanks at 6450 Airport Way (open approximately 6:30 AM to midnight daily). There are no Dollar locations in Juneau or other Alaska cities, so plan your itinerary around Anchorage or Fairbanks.

Does Alaska have toll roads, and how do they work for Dollar rentals?

Alaska has only one tolled facility: the Anton Anderson Memorial Tunnel (Whittier Tunnel), which connects Whittier to Highway 1 near Anchorage. This is the longest highway tunnel in North America at 2.5 miles.

For Dollar rentals in Alaska, the toll works differently from most U.S. states:

  • Payment is cash-only at a manned toll booth. There are no electronic transponders, E-ZPass, or cashless lanes.
  • The standard toll for a 2-axle vehicle is US$13. Larger vehicles with more axles pay more.
  • Dollar's standard toll programs (such as PlatePass or e-Toll) do not apply here, because the Whittier Tunnel does not support electronic billing.
  • You simply pay cash at the booth before entering. No administrative fees or rental company billing are involved for this tunnel.

There are no other toll roads, congestion charges, or emissions zones anywhere else in Alaska, so the Whittier Tunnel is the only toll cost you need to plan for during your Dollar rental in Alaska.

What documents do I need to pick up a Dollar rental car in Alaska?

To pick up your Dollar rental car in Alaska, you must present the following at the counter:

  • A valid driver's license in your own name (physical, original, and unexpired).
  • A major credit card with your name printed on the card, in the main driver's name, with sufficient available credit for the security hold (approximately US$300 to US$400 for standard vehicles).
  • A passport or valid government-issued photo ID.
  • Your booking confirmation or printed voucher.

At Dollar airport locations in Alaska (Anchorage and Fairbanks), you are required to present two valid forms of identification: your driver's license plus one additional document such as a passport, military ID, or a second credit or debit card matching your name.

If your driver's license is not in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry a current International Driving Permit (IDP) alongside your original license. The IDP is a translation only and is not valid without the original license. All documents must be physical originals; digital copies are not accepted at the Dollar counter in Alaska.

Can I get Tolls Cashback on my Dollar rental in Alaska?

Yes, Tolls Cashback is included with all Hola Car Rentals bookings, including Dollar rentals in Alaska, and reimburses up to 5% of your total booking value for tolls paid during your rental.

In Alaska, the only toll you are likely to encounter is the Whittier Tunnel (Anton Anderson Memorial Tunnel), which costs US$13 cash for a standard 2-axle vehicle. Because this toll is paid in cash directly at the booth, you should keep your receipt as proof of payment to submit your claim.

To claim your Tolls Cashback after your Dollar rental in Alaska:

  • Email [email protected] within 30 days of returning the vehicle.
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
  • Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and your toll receipt or proof of payment.
  • Include your full name, travel dates, and the last 4 digits of the card used for your booking.

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Do I need an International Driving Permit to rent from Dollar in Alaska?

It depends on your driver's license. For Dollar rentals in Alaska, a foreign driver's license is generally valid, but an International Driving Permit (IDP) is required if your license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script.

If your license is in English or uses the Latin alphabet, an IDP is recommended but not strictly mandatory. However, at Dollar airport locations in Alaska (Anchorage and Fairbanks), you must also present your passport or other documentation confirming your authorized presence in the United States at the time of rental.

Important points to remember:

  • The IDP is a translation document only. It must be carried together with your original driver's license and is not valid on its own.
  • Obtain your IDP in your home country before traveling. U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders.
  • All documents presented at the Dollar counter in Alaska must be physical originals. Digital copies are not accepted.
Are SUVs and 4x4 vehicles available at Dollar in Alaska?

Yes, Dollar locations in Alaska offer SUVs and 4x4 vehicles suited to the state's terrain and road conditions. The Alaska Dollar fleet includes models such as the Jeep Wrangler, Chevrolet Suburban, Nissan Armada, Hyundai Santa Fe, and Jeep Compass, among others.

These vehicle types are well suited for Alaska's varied road surfaces, including unpaved roads and areas outside major cities. If you plan to drive beyond Anchorage or Fairbanks, where Dollar operates its Alaska locations, an SUV or 4x4 is a practical choice.

Keep in mind that certain vehicle classes at Dollar in Alaska may be restricted to renters aged 25 and older. If you are between 21 and 24, you may be subject to a young-renter surcharge and limited to smaller vehicle categories such as economy, compact, or intermediate SUV. Confirm availability and any age-related restrictions directly with the Dollar counter in Alaska when you pick up your vehicle.

What is the young driver surcharge for Dollar rentals in Alaska?

Dollar in Alaska applies a young-renter surcharge to drivers under 25 years old. The minimum age to rent from Dollar in Alaska is 21, and drivers aged 21 to 24 are subject to a daily underage fee in addition to the base rental rate.

For Dollar (part of the Hertz group), the young-renter surcharge is approximately US$13.50 per rental day, with a maximum cap of US$189 for the rental period. These amounts are subject to local taxes and may vary by location.

Additional restrictions that apply to under-25 renters at Dollar in Alaska:

  • Most premium, full-size, luxury, and specialty vehicle classes are restricted to renters aged 25 and older.
  • Eligible categories for younger renters typically include economy, compact, and intermediate vehicles.
  • The young-renter surcharge is paid at the Dollar counter in Alaska at the time of pickup, not prepaid online.

If you are 25 or older, no underage surcharge applies. Confirm the exact fee for your specific Alaska location and dates at the counter.

How does the car return process work at Dollar locations in Alaska?

Returning your Dollar rental car in Alaska follows a straightforward process at both the Anchorage and Fairbanks airport locations.

  • Drive the vehicle back to the Dollar return lot at your pickup location: 4940 W International Airport Road in Anchorage, or 6450 Airport Way in Fairbanks.
  • A Dollar agent will inspect the vehicle and close out your rental agreement.
  • A shuttle will take you back to the terminal from the return lot.

For fuel, the standard policy for Dollar rentals in Alaska is Full-to-Full: you receive the car with a full tank and must return it full to avoid refueling charges. Refuel within approximately 10 miles of the return location and keep your receipt. If you return the car below the recorded fuel level, Dollar may charge a refueling fee at a rate higher than the pump price, plus a service fee.

The Anchorage Airport Dollar location is open until 2:00 AM daily, and the Fairbanks Airport location operates until approximately midnight. If you are returning outside these hours, contact the Alaska location directly to confirm after-hours key drop procedures before your return date.

Is Travel Assistance included with my Dollar rental booking in Alaska?

Yes, most Hola Car Rentals bookings, including Dollar rentals in Alaska, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United States or Canada.

For eligible renters, Travel Assistance covers scenarios that can arise during an Alaska rental, such as a medical emergency on a remote highway, a breakdown far from Anchorage or Fairbanks, or a flight cancellation affecting your trip. Core benefits typically include:

  • Travel insurance with medical coverage for up to 5 passengers.
  • Legal assistance in the event of an accident.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week during your Dollar rental in Alaska:

  • Call: +1 888 980 9992 (toll-free or collect).
  • WhatsApp: +1 208 910 1001.
  • Email: [email protected].

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage terms and limits that apply to your Alaska rental.

Can I do a one-way rental with Dollar in Alaska between Anchorage and Fairbanks?

Dollar operates locations in both Anchorage and Fairbanks in Alaska, which means a one-way rental between these two cities may be possible. However, one-way or drop-off fees typically apply when you return a vehicle to a different location from where you picked it up.

Key points to know about one-way Dollar rentals in Alaska:

  • A drop-off fee is route-specific and varies by rental company, vehicle class, season, and the distance between locations.
  • The fee will be shown during the booking process under the "To pay at destination" section if it applies to your route.
  • This fee cannot be prepaid and is paid at the Dollar counter in Alaska at pickup.
  • Dollar has no locations in Juneau or other Alaska cities, so one-way options within Alaska are limited to the Anchorage and Fairbanks locations.

Always review your booking confirmation to confirm whether a drop-off fee applies to your specific Alaska itinerary before finalizing your reservation.

What credit card do I need for the security deposit at Dollar in Alaska?

You must present a physical, major credit card in the main driver's name, with the driver's name printed on the card, at the Dollar counter in Alaska. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the security deposit.

For Dollar rentals in Alaska, the typical security hold on a standard vehicle is approximately US$300 to US$400. This is a temporary authorization, not a charge, and reduces your available credit until your bank releases it after the vehicle is returned. Release timing is controlled by your bank and can take up to 15 business days.

Tips to avoid issues at the Dollar counter in Alaska:

  • Ensure your card has sufficient available credit above the hold amount to cover any additional charges.
  • Notify your bank of your travel to Alaska to prevent fraud blocks on in-person authorizations.
  • Bring a backup credit card in your name in case your primary card is declined.
  • Even if you prepaid your booking online, you must still present a physical credit card at pickup for the hold.
Does Dollar in Alaska include an additional driver for free?

Not automatically. Whether an additional driver is included at no extra cost on your Dollar rental in Alaska depends on the specific rate you booked. Check your Hola Car Rentals confirmation for the line "Additional driver free of charge" to confirm.

If an additional driver is not included in your rate, Dollar (part of the Hertz group) charges approximately US$13.50 per rental day for each extra driver in Alaska, with a maximum cap of US$189 for the rental period. This fee is paid at the Dollar counter in Alaska at pickup and is subject to local taxes.

Requirements for adding a driver to your Dollar rental in Alaska:

  • The additional driver must be present at the Dollar counter in Alaska at pickup.
  • They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet).
  • They must meet the minimum age requirement. For Dollar in Alaska, additional drivers aged 21 to 24 may be subject to a young-renter surcharge or may not be accepted depending on location rules.
  • Both the main driver and the additional driver must sign the rental agreement.

Only drivers listed on the rental agreement are covered by the vehicle's protections during the Alaska rental.

What insurance coverage is included in a Dollar rental in Alaska?

The insurance and protection options included in your Dollar rental in Alaska depend on the rate plan you selected when booking through Hola Car Rentals. Review your booking confirmation to see exactly what is covered.

Common coverage types available for Dollar rentals in Alaska:

  • Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the rental vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
  • Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Dollar rental in Alaska. Some U.S. states require a minimum level of liability, but not all do. Adding supplemental liability coverage is strongly recommended.

What is not covered by CDW or LDW:

  • Damage to other vehicles or third-party property (requires LIS/SLI/ALI).
  • Tires, wheels, undercarriage, or roof damage (unless explicitly included).
  • Incidents involving unauthorized drivers or prohibited use such as off-road driving.

If you are not a U.S. or Canadian resident, Travel Assistance (medical and legal coverage) is also included with most Hola Car Rentals bookings for your Dollar rental in Alaska. Check your confirmation for full terms.

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