Car Rental in El Paso

Hola Car Rentals is the only premium partner of the top car rental brands operating in El Paso, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in El Paso.

No. With Hola Car Rentals, all costs and charges for your booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At El Paso International Airport (ELP), rental car counters are located inside the baggage claim area. After collecting your luggage, follow the airport signs for Arrivals or Baggage Claim, which lead directly to the rental counter entrance. Rental vehicles are parked just 40 feet from the counters, so no shuttle or tram is required.

The primary rental facility address is 6505 Convair Road, Suite 400, El Paso, TX 79925. Budget operates from a nearby address at 6701 Convair Road. Brands available at El Paso airport include Avis, Budget, Alamo, National, and Enterprise.

Counter hours at El Paso airport are generally 7:00 AM to 11:00 PM daily for most brands. If you arrive outside those hours, Alamo offers after-hours pickup with instructions provided in your confirmation email. Multiple companies also support 24-hour key drop for returns.

Before driving away from El Paso airport, inspect the vehicle carefully: check for existing damage, confirm all lights work, and verify the toll device is in the correct position as noted on your agreement.

To collect your rental car in El Paso, you must present the following physical documents at the counter:

• A valid, original driver's license (not a photocopy or digital version)
• A major credit card with your name printed on the card, in the main driver's name, for the security deposit hold
• Your booking confirmation or printed voucher
• A passport or valid government-issued photo ID

If your driver's license is not issued in English and uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory at El Paso rental counters. For licenses in other non-English scripts, an IDP is strongly recommended as a translation document. The IDP is not a standalone license and must always be presented alongside your original license.

If you plan to pay the deposit with a debit card, be aware that most El Paso partner locations require a major credit card for the security hold. Prepaid cards are not accepted. Bring a backup credit card in your name in case your primary card is declined.

Yes, toll roads do exist in the El Paso area and can affect your rental. The Border West Expressway (Loop 375), a 7.4-mile route running south of I-10 along the U.S.-Mexico border, includes toll segments that were activated after 2019. This road serves as a second east-west corridor parallel to I-10 and is commonly used by drivers navigating between the western suburbs and downtown El Paso.

Like the rest of Texas, El Paso toll roads are cashless. Overhead gantries read transponders or photograph license plates for toll-by-plate billing. Your rental vehicle will already include an electronic toll device.

At the El Paso counter you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all toll usage
• Pay per use: the rental company bills actual tolls plus administrative or processing fees, which may appear on your card days or weeks after you return the vehicle

If you plan to drive frequently on the Border West Expressway or other toll segments around El Paso, the unlimited package may offer better value. If you expect minimal toll use, pay-per-use may be sufficient. Texas has no congestion charges or emissions zones.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your El Paso rental.

This benefit is useful if you drive on the Border West Expressway (Loop 375 toll segments) or any other cashless toll road in the El Paso area or elsewhere in Texas during your trip.

To claim your cashback after returning the vehicle:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a toll receipt or statement showing charges paid

The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your El Paso booking totals US$500, the maximum cashback is US$25. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

When you pick up your rental car in El Paso, the partner brand will place a temporary authorization hold on your credit card. This is not a charge but it reduces your available credit until the rental is closed and your bank releases the hold.

For standard vehicles at U.S. locations, typical holds range from approximately US$300 to US$400. The exact amount at your El Paso counter depends on the rental brand, vehicle class, and location. Premium or specialty vehicles may carry a higher hold.

Important requirements for the deposit in El Paso:

• The card must be a major credit card with your name printed on it, in the main driver's name
• Debit cards and prepaid cards are not accepted for the security hold
• Virtual or single-use card numbers are not accepted
• Bring a backup credit card in case your primary card is declined

After you return the vehicle in El Paso, the hold is released by the rental partner. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days.

An International Driving Permit (IDP) is mandatory in El Paso if your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic. In that case, you must carry both your original license and the IDP at all times.

If your license is in English or uses a Latin alphabet but was not issued in the United States, an IDP is strongly recommended as a translation document, though it may not be strictly required by every El Paso rental partner. Requirements can vary by brand.

Key points to remember:

• The IDP is a translation booklet only, not a standalone license. It is invalid without your original license
• Obtain your IDP in your home country before traveling to El Paso, as U.S. issuers such as AAA do not issue IDPs to non-U.S. license holders
• All documents presented at the El Paso counter must be physical originals. Digital copies are not accepted

If you are unsure whether your license qualifies, check your booking confirmation for the specific requirements of your partner brand at El Paso.

Most rental car brands at El Paso International Airport (ELP) operate from 7:00 AM to 11:00 PM daily. This includes Avis, Budget, and National. Alamo and Enterprise also operate at the El Paso airport during similar hours.

If your flight arrives after 11:00 PM, Alamo offers an after-hours pickup option with specific steps outlined in your confirmation email. Multiple brands at El Paso airport also support 24-hour key drop for vehicle returns, so you can return outside counter hours without issue.

If you are considering an off-airport pickup in El Paso, note that the Enterprise city location at 1545 N Zaragoza Road has significantly shorter hours:

• Monday to Friday: 7:30 AM to 6:00 PM
• Saturday: 9:00 AM to 12:00 PM
• Sunday: 11:00 AM to 2:00 PM

For most travelers arriving at El Paso International Airport, the airport counter is the most practical option due to its extended hours and direct access from baggage claim. If your arrival time is close to 11:00 PM, confirm after-hours arrangements with your rental brand before traveling.

Rental cars in El Paso follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at El Paso airport or any El Paso location, follow these steps:

• Check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent about the nearest gas stations to the return location

When returning your vehicle in El Paso, refuel within approximately 10 miles of the return location at 6505 Convair Road so the gauge does not drop before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the car below the recorded starting level, the El Paso rental partner may charge:

• A fuel shortfall at the partner's refueling rate, which is typically higher than retail pump prices
• An additional refueling service or handling fee

For after-hours returns at El Paso airport, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as documentation.

Yes, drivers aged 21 to 24 renting a car in El Paso are subject to a daily young-renter surcharge, also called an underage fee. This fee is charged at the counter by the rental partner and is in addition to your prepaid booking total.

Typical daily surcharge amounts at El Paso partner brands:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

In addition to the surcharge, drivers under 25 in El Paso are restricted from renting certain vehicle classes. Economy, compact, and intermediate categories are generally available, while full-size, SUV, luxury, premium, convertible, and van categories are typically reserved for renters aged 25 and older.

The minimum age to rent in El Paso is 21. Drivers aged 18 to 20 may only rent in New York or Michigan under state law, not in Texas. If you are 21 to 24 and from Latin America or the Caribbean, check whether your Avis or Budget booking confirmation shows the underage fee waived under the applicable exception.

Yes, you can add an additional driver to your El Paso rental, either as an included benefit or for a daily fee depending on your rate.

If your booking confirmation states Additional driver free of charge, the first extra driver is covered at no cost. If it is not included, the fee is paid at the El Paso counter:

• Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Requirements for adding a driver at the El Paso counter:

• The additional driver must be physically present at pickup
• They must present a valid driver's license and a government-issued photo ID
• If their license uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the El Paso rental agreement are covered by protections such as CDW/LDW and liability coverage. Anyone not named on the contract who drives the vehicle may void those protections.

El Paso has several road features that can catch visitors off guard, especially those arriving from cities with simpler street layouts.

Key things to know before driving your rental car in El Paso:

• Downtown El Paso uses a one-way street grid. Watch corner signs and pavement arrows carefully, as the system differs from the two-way layouts common in many cities
• Major arterials in El Paso often have continuous medians that block left turns. You may need to travel further along a road and make a U-turn at a designated break rather than turning directly
• The Border West Expressway (Loop 375) runs south of I-10 along the U.S.-Mexico border and includes toll segments. It provides a second east-west route but can confuse drivers expecting a single main highway
• The Transmountain section of Loop 375 climbs steeply over the Franklin Mountains. The road features overpasses and frontage roads typical of Texas freeway design, which may surprise drivers expecting a simpler mountain pass
• El Paso roads are right-hand drive, the same as the rest of the United States

Texas has no congestion charges or emissions zones, so there are no city-center driving fees to worry about in El Paso beyond standard toll roads.

Yes, one-way rentals are possible from El Paso, allowing you to pick up in El Paso and return the vehicle in a different city. However, a drop-off fee typically applies and the amount varies by route, rental brand, vehicle class, and season.

How the drop-off fee works for El Paso one-way rentals:

• The fee is shown during the booking process under the To pay at destination section on the rate details page
• It is not included in your prepaid rate and cannot be prepaid through Hola Car Rentals
• The fee is set by the rental partner and is separate from fuel, tolls, and taxes
• Cross-border one-ways, such as returning a car rented in El Paso across the border into Mexico, are generally not permitted

Not every route from El Paso to another city will carry a drop-off fee. Short-distance or same-region routes may have no fee, while long-distance or cross-state routes usually do. Always check the To pay at destination section during checkout to confirm whether a fee applies to your specific El Paso route before completing your booking.

If you need to change your return location after booking, contact support, as changes may reprice the rental and recalculate any applicable drop-off fee.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to rentals starting in El Paso as well. This benefit is particularly relevant if you plan to drive on remote stretches such as the Transmountain section of Loop 375 or along the Border West Expressway in El Paso, where you may be far from immediate help.

Core benefits typically included:

• Medical coverage for up to 5 passengers for accidents and non-pre-existing illnesses
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important limitations to know:

• This coverage does not apply to residents of the United States or Canada
• It does not cover damage to the rental vehicle (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI)
• Pre-existing medical conditions are excluded

If you need assistance during your El Paso rental, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.