Car Rental at Toronto Airport

Hola Car Rentals is a premium partner of the leading car rental companies at Toronto Airport, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique rental experience with complete protection and peace of mind during your trip at Toronto Airport.

No. With Hola Car Rentals, all costs and charges for your booking at Toronto Airport are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter at Toronto Airport charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Toronto Airport (YYZ), the pickup process depends on whether your rental brand operates on-site or off-site.

On-site brands (Avis, Budget, Dollar, Thrifty, Enterprise, Hertz, National, and Alamo) have counters on Level 1 of the Terminal 1 and Terminal 3 parking garages. After clearing customs and collecting your baggage, follow the overhead signs marked "Car Rentals" directly to the garage level. No shuttle or people mover is required.

Off-site brands operate from Viscount Station. To reach them, take the free Terminal Link train from either terminal. The ride adds approximately 5 to 10 minutes to your journey, so confirm your pickup location in your booking confirmation before landing to avoid delays.

• Terminal 1 and Terminal 3 both have on-site counters on Level 1 of their respective parking garages
• Enterprise at Terminal 3 is accessible by exiting Door F and crossing the road to the counter
• On-site counter hours are generally 6:00 AM to 11:59 PM daily, though hours vary by brand

Check your reservation to confirm which terminal and brand you are assigned to at Toronto Airport before you land.

The Highway 407 ETR is the primary toll road affecting rental car drivers who pick up at Toronto Airport. It is a privately operated, fully electronic highway spanning 108 km across the Greater Toronto Area. There are no cash booths; all tolls are collected by license plate photography.

If you drive on the 407 ETR without activating a transponder program at pickup, the toll authority photographs your rental car's plate, bills the rental company, and the rental company then charges your credit card 30 to 45 days after your rental ends. That charge includes all toll fees plus a CAD 50.00 administration fee.

• Tolls are distance-based and vary by time of day, day of week, and zone
• A sample 25 km peak-period trip costs approximately CAD 30.45 total (base toll, trip charge, and camera charge combined)
• Weekend and holiday rates for light vehicles range from roughly CAD 0.50 to CAD 0.87 per km depending on zone and time

To avoid the CAD 50.00 administration fee, you can activate a transponder at the Toronto Airport rental counter for CAD 11.95 per day (capped at CAD 50.00 per rental) plus actual toll charges. Alternatively, set your GPS to avoid the 407 ETR entirely and use free highways such as the 401, QEW, or Gardiner Expressway instead.

To collect your rental car at Toronto Airport, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, original driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• Your passport (required for non-Canadian residents)
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for foreign visitors)

If your driver's license is not in English or French, you are strongly recommended to carry an International Driving Permit (IDP) alongside your original license. If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory at most Toronto Airport rental counters.

The IDP is a translation document only. It cannot be used alone and must always be presented together with your original license. Obtaining an IDP must be done in your home country before traveling to Toronto Airport.

Bringing a backup credit card in your name is also advisable in case your primary card is declined at the counter.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which applies to toll charges you pay while driving from Toronto Airport, including on the Highway 407 ETR.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your Hola Car Rentals booking total. For example, if your booking total is US$600, the cap is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30.

To claim your cashback after returning your Toronto Airport rental:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your rate; you still pay tolls normally and claim reimbursement afterward.

Yes, a major credit card is required by most rental companies at Toronto Airport to cover the security deposit hold at pickup.

The card must be a physical card with the main driver's name printed on it. Digital wallets, virtual cards, prepaid cards, and someone else's card are not accepted for the deposit. Even if you prepaid your booking in full, you must still present a physical credit card at the Toronto Airport counter.

At Toronto Airport, the typical security deposit hold for a standard vehicle is approximately CAD 300 to CAD 500, though some locations may hold up to CAD 750. The hold reduces your available credit until your bank releases it after the rental ends, which can take up to 15 business days.

• Ensure your card is enabled for in-person and international transactions before arriving at Toronto Airport
• Set a travel notice with your bank to prevent fraud blocks on the authorization
• Bring a backup credit card in your name in case your primary card is declined

Some providers at Toronto Airport may accept debit cards with restrictions, but a major credit card remains the most reliable and widely accepted option.

At Toronto Airport, activating a transponder or toll pass program at the rental counter costs CAD 11.95 per day, capped at a maximum of CAD 50.00 per rental period, plus the actual toll charges you incur on the road.

This fee covers your use of the Highway 407 ETR and ensures the toll authority can match your plate to an active account, avoiding the CAD 50.00 administration fee that would otherwise be charged 30 to 45 days after your rental if you drive the 407 ETR unregistered.

• Transponder activation fee: CAD 11.95 per day
• Maximum activation fee per rental: CAD 50.00
• Actual toll charges are billed on top of the activation fee
• Without activation, the penalty is a CAD 50.00 administration fee plus all tolls, billed weeks after your return

If you do not plan to use the 407 ETR at all during your Toronto Airport rental, you can decline the transponder and set your GPS to route via free highways such as the 401, QEW, or Gardiner Expressway. However, GPS devices sometimes default to the 407 ETR for speed, so confirm your navigation settings before driving away from Toronto Airport.

No, an International Driving Permit (IDP) is not required at Toronto Airport if your driver's license is issued in English or French. However, an IDP is mandatory in certain situations.

• If your license is not in English or French, an IDP is strongly recommended and may be required by your rental company
• If your license uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory at most Toronto Airport rental counters
• An IDP is only valid when presented alongside your original driver's license. It cannot be used as a standalone document

You must obtain your IDP in your home country before traveling to Toronto Airport. It cannot be issued abroad. If you are unsure whether your license qualifies, obtain an IDP before departure to avoid being denied a vehicle at the counter.

Non-Canadian residents must also present their passport at the Toronto Airport rental counter, regardless of whether an IDP is required.

Yes, drivers under 25 typically face age-based surcharges when renting at Toronto Airport, though the exact amount varies by rental company.

• Some providers charge approximately CAD 24.95 per day for drivers aged 23 to 25, with a minimum rental age of 23
• Other brands apply location-based age differential fees for drivers aged 20 to 24
• Enterprise and Avis apply young driver fees that vary by location; confirm the exact amount with your specific Toronto Airport counter before booking

There is no single uniform surcharge across all brands at Toronto Airport. The minimum rental age also varies by company, with some providers not renting to drivers under 23 at all.

If you are under 25 and booking a Toronto Airport rental, contact your chosen rental company directly to confirm the exact surcharge and minimum age requirement before completing your reservation. These fees are paid at the counter and are not included in your prepaid rate.

Most bookings include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if an incident occurs during your Toronto Airport rental, such as a medical emergency on the highway or a situation requiring legal support after an accident.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To activate assistance at any time during your Toronto Airport rental, contact Terrawind 24 hours a day, 7 days a week. Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this coverage applies only to travelers who are not residents of Canada or the United States. Canadian and American residents do not qualify for this benefit. Coverage limits and exclusions vary by booking, so review your confirmation for the exact terms that apply to your Toronto Airport rental.

Yes, you can add an additional driver to your Toronto Airport rental, but the process must be completed in person at the rental counter during pickup.

The additional driver must be physically present at the Toronto Airport counter, present a valid driver's license, and sign the rental agreement. They must also meet the minimum age requirements for the rental location. If their license is not in English or French, or uses a non-Latin alphabet, they may also need to present an International Driving Permit.

• Alamo and National: spouses or domestic partners are added at no charge; all other additional drivers cost approximately CAD 10.00 per day
• Other brands charge varying daily fees, typically in the range of CAD 8.00 to CAD 15.00 per day
• Some providers allow additional drivers to be added at any point during the rental, not only at pickup

If your Hola Car Rentals booking confirmation states "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. Only one additional driver is included under that benefit; further drivers may incur fees.

Never allow someone to drive the Toronto Airport rental vehicle if they are not listed on the rental agreement, as insurance protections may be void for unlisted drivers.

Renting at Toronto Airport (YYZ) includes several location-specific fees that are added on top of the base rental rate. These are standard charges at the airport and apply regardless of which brand you rent from.

• Airport concession surcharge: a premium location fee standard at Toronto Airport, factored into the total cost shown at booking
• Provincial and local rental taxes: Ontario applies rental taxes that are included in or disclosed on your booking confirmation
• Transponder or toll pass activation: CAD 11.95 per day (capped at CAD 50.00 per rental) if you opt in at the Toronto Airport counter, plus actual toll charges on the 407 ETR
• Young driver surcharge: applies for drivers under 25, varying by brand
• Additional driver fee: typically CAD 8.00 to CAD 15.00 per day depending on the rental company

If your Hola Car Rentals confirmation shows "Taxes and Fees: Included," those items should not be charged again at the Toronto Airport counter. If a fee appears at the counter that was not disclosed in your confirmation and is not an optional add-on you accepted, the No Extra Charges© guarantee may apply. Keep all paperwork and contact support after your rental is complete.

The standard fuel policy for Toronto Airport rentals is Full-to-Full. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup at the Toronto Airport counter, verify the fuel gauge with the agent and ensure the starting level is recorded on your rental agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before driving away.

• Refuel within approximately 15 km of the Toronto Airport return location so the gauge does not drop below full before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• If you return the vehicle below the recorded starting level, the rental company may charge a fuel shortfall at their own refueling rate, which is typically higher than retail pump prices, plus a service fee

If the vehicle was not full at pickup, ask the Toronto Airport agent to record the exact level on the rental agreement. Return the vehicle at that same recorded level to avoid charges.

Ask the counter agent at Toronto Airport to point out the nearest fuel stations to the return location, or use your GPS to locate one close to the garage before returning the vehicle.

Yes, one-way rentals from Toronto Airport are possible with many rental brands, allowing you to pick up at Toronto Airport and return the vehicle at a different location. However, a drop-off fee typically applies and the amount varies by route, rental company, vehicle class, and season.

When booking a one-way rental from Toronto Airport on the Hola Car Rentals website, the drop-off fee is shown on the rate details page under the "To pay at destination" section before you confirm. Review this amount carefully, as it is not included in your prepaid rate and must be paid at the Toronto Airport counter or return location.

• Routes between nearby cities in Ontario may carry a moderate drop-off fee
• Long-distance or cross-provincial routes typically carry higher fees
• Cross-border one-way rentals (for example, Toronto Airport to a US city) may be restricted or require prior authorization from the rental company
• Premium and large vehicle classes often have stricter one-way rules and higher fees

If you need to change your return location after booking your Toronto Airport rental, be aware that the drop-off fee may be recalculated and the rate may reprice. Confirm any changes with the rental company before modifying your reservation.